To be good user experience folks, we need to crack open some psych 101 textbooks, learn what motivates people and then bake these ideas into our designs.

1. The Art & Science of
Seductive
INTERACTIONS
STEPHEN P. ANDERSON

3. STEPHEN P.
ANDERSON
poetpainter.com
I help businesses with
‘Product Strategy
& Design’ needs

4. STEPHEN P.
ANDERSON
poetpainter.com
I help businesses with
@stephenanderson
‘Product Strategy
& Design’ needs

5. asional quick
occ
nces to the
refere
>
The Art & Science of
Seductive
INTERACTIONS

7. Q: Why did this work?

8. Q: Why did this work?
levels
rewards

9. Q: Why did this work?
levels
rewards

10. hold that thought...

11. +
great product
does fine in
usability testing
no obvious
problems

12. + -
great product high bounce rate
does fine in low adoption
usability testing
not enough
no obvious registered users
problems
undifferentiated
from the
competition

13. + -
“I’m a great app,
if people would just
get to know me...”
great product high bounce rate
does fine in low adoption
usability testing
not enough
no obvious registered users
problems
undifferentiated
from the
competition

14. Seduction

15. Seduction
the process of deliberately enticing a person
to engage in some sort of behavior,
frequently sexual in nature

16. Seduction
the process of deliberately enticing a person
to engage in some sort of behavior,
frequently sexual in nature

17. “GETTING TO FIRST BASE”

18. HOW DO I ...
GET PEOPLE TO SPEND
MORE THAN 2 MINUTES
WITH OUR SERVICE
“GETTING TO FIRST BASE”

19. HOW DO I ...
GET PEOPLE TO SPEND
MORE THAN 2 MINUTES
WITH OUR SERVICE STAND OUT FROM
THE COMPETITION
“GETTING TO FIRST BASE”

20. HOW DO I ...
INCREASE # OF
GET PEOPLE TO SPEND REGISTERED USERS
MORE THAN 2 MINUTES
WITH OUR SERVICE STAND OUT FROM
THE COMPETITION
“GETTING TO FIRST BASE”

21. HOW DO I ...
INCREASE # OF
GET PEOPLE TO SPEND REGISTERED USERS
MORE THAN 2 MINUTES
INCREASE USAGE
WITH OUR SERVICE STAND OUT FROM
& ADOPTION
THE COMPETITION
“GETTING TO FIRST BASE”

22. 2008
Research for a
MUSIC APPLICATION

23. ” IN THE ROOM?
NY “BETA-JUNKIES
DO WE HAVE A

24. A Few...
“hey, check this out!”
Lots of...
“meh...”

25. iLikeT
M

32. (What I expected)
List your favorite bands, separated by commas:

40. x10

41. USER GOALS iLike gained lots of
I had a great
data about my musical
time clicking
tastes & preferences
bands I like

43. Q: Why did this work?

44. Q: Why did this work?
ack loop
feedb
ctions will modify
Our a
sequent results
sub

45. Q:iosity did this work?
Why
cur

46. Q:iosity did this work?
Why
cur
visual
imager y

47. Q:iosity did this work?
Why
cur
visual
imager y
rn ion
te it
at gn
po
ec
r

48. Q:iosity did this work?
Why
cur
visual
imager y
recog
nition
rn ion over re
te it
at gn call
po
ec
r

49. But wait, there’s more!

56. USER GOALS iLike gained lots of
I had a great data about my musical
time playing tastes, preferences &
music games knowledge

57. Q: Why did this work?

58. nsor y
se
rience this work?
eQ: e
xpWhy did

59. nsor y
se
rience this work?
eQ: e
xpWhy did
points

60. nsor y
se
rience this work?
eQ: e
xpWhy did
points
ls
e
v
le

61. nsor y
se
rience this work?
eQ: e
xpWhy did
points
ls
e
v
le appro
priate
challe
nge

62. Did you notice... It
wasn’t the usability
that makes it great?

63. INCREASING
MOTIVATION
Psychology
REMOVING
FRICTION
Usability
(from Joshua Porter)

64. INCREASING
MOTIVATION
Psychology
REMOVING
FRICTION
Usability
(from Joshua Porter)

66. ckse:
ui ci
Q er What do we know about people?
x
E

67. ckse:
ui ci
Q er What do we know about people?
x
E we're curious
we're also afraid of change
we seek out patterns
we like to order and organize things
we're intensely self-centered
we're lazy
we're highly visual thinkers and learners
we like to be the hero of the story
we respond to our name and other first person cues
we don't like to make choices, but we like choice
we like to be in control (and we like to be guided)
we find novelty and surprise interesting
...and so on

68. http://www.flickr.com/photos/laurafries/172143362/

70. social proo
f
People follow t
he lead of
similar others.

71. social proo
f
People follow t
he lead of
similar others.

72. ckse:
ui ci
Q er What do we know about people?
x
E we're curious
we're also afraid of change
we seek out patterns
we like to order and organize things
we're intensely self-centered
we're lazy
we're highly visual thinkers and learners
we like to be the hero of the story
we respond to our name and other first person cues
we don't like to make choices, but we like choice
we like to be in control (and we like to be guided)
we find novelty and surprise interesting
...and so on

73. ckse:
ui ci
Q er What do we know about people?
x
E we're curious
we're also afraid of change
we seek out patterns
we like to order and organize things
we're intensely self-centered
we're lazy
we're highly visual thinkers and learners
we like to be the hero of the story
we respond to our name and other first person cues
we don't like to make choices, but we like choice
we like to be in control (and we like to be guided)
we find novelty and surprise interesting
...and so on

74. Being A Tease.

77. netflix.com

78. http://pulse.plaxo.com/

79. linkedin.com (?)

84. Playing Hard To Get.

85. “private beta”

86. “private beta”
+
“social proof”

87. “private beta”
THE SINGLE MOST IMPORTANT FACTOR IN
DETERMINING WHETHER OR NOT A PERSON WILL
+ OR NOT
ADOPT ONE OF THESE SITES IS WHETHER
IT IS THE PLACE WHERE THEIR FRIENDS HANGOUT.
“social proof”
Danah Boyd

88. “private beta”
+
“social proof”

89. “private beta”
+
“social proof”
=
WHOA!

90. http://www.flickr.com/photos/saxonmoseley/24523450/

92. + blogging
plinky.com

93. roov.com

94. cubeless.com

95. cubeless.com

96. cubeless.com

97. cubeless.com

98. 60% - 70% of Sabre employees
actively use the system each
month
60% of questions asked are
answered within one hour of
posting (90% in 24 hours)
Average of 30 page views per
employee user visit
Each question posted to the
community receives an average of
nine answers

99. 60% - 70% of Sabre employees
tation
repu actively use the system each
month
60% of questions asked are
answered within one hour of
posting (90% in 24 hours)
Average of 30 page views per
employee user visit
Each question posted to the
community receives an average of
nine answers

100. 60% - 70% of Sabre employees
tation
repu actively use the system each
month
60% of questions asked are
points
answered within one hour of
posting (90% in 24 hours)
Average of 30 page views per
employee user visit
Each question posted to the
community receives an average of
nine answers

101. 60% - 70% of Sabre employees
tation
repu actively use the system each
month
60% of questions asked are
points
answered within one hour of
posting (90% in 24 hours)
Average of 30 page views per
employee user visit
ls
e
v
le Each question posted to the
community receives an average of
nine answers

102. 60% - 70% of Sabre employees
tation
repu actively use the system each
month
60% of questions asked are
points
answered within one hour of
posting (90% in 24 hours)
scarc
Average of 30 page views per
ity
employee user visit
ls
e
v
le Each question posted to the
community receives an average of
nine answers

103. On Friskiness,
Gifts & Pleasant
Surprises.

104. 2008 Personal annual
DELIGHTERS
Jan Feb Mar Apr
Austin Miami Sa
Mar 07 to Mar 11 Apr 10 to Apr 14 Ap
Matt Jones

105. APP FOR FREQUENT
TRAVELLERS
Matt Biddulph

106. “serendipity”

107. quot;July, no trips, we envy you.quot;

108. WILL THE REAL
DOPPLR LOGO
PLEASE STAND UP?

110. “Personal Velocity”

111. http://blog.dopplr.com/2008/09/10/dopplr-moo-stickers-api-mooplr/

114. 2008 Personal annual report for Stephen Anderson
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Austin Miami San Francisco Seattle Mountain View New York Franklin Minneapolis
Mar 07 to Mar 11 Apr 10 to Apr 14 Apr 20 to Apr 22 Aug 21 to Aug 23 September 24 Sep 24 to Sep 26 Nov 06 to Nov 09 Dec 09 to Dec 11
You took 17 trips in 2008, which added In 2008, you spent
up to 55,753 km or 15% of the
distance to the moon.
323 43
In 2008, you mostly coincided with:
You have 52 travellers in your network. They travelled a
total of 1,753,265 km in 2008, and everyone on Dopplr
Kevin travelled a total of 1331.4 million km or 8.9 AU in 2008:
the approximate distance to Saturn from the Earth as
in Austin, Miami and San Francisco
of January 2009.
Peter
Your personal velocity for 2008 was 6.36
in Austin, Miami and Berkeley
Your carbon for 2008
You spent the longest in Minneapolis, Jesse Spalding
km/h, which is about the same as a duck.
has a tip:
Jay Lots of great farmer's markets in the summer!
The 5 most popular cities in your network are San
Minneapolis Farmer's Market on Lyndale Ave and
in Minneapolis
Francisco, Austin, New York, Miami and Chicago.
Cesar Chavez Ave or Nicollet Mall
Chris http://www.mplsfarmersmarket.com/
Mill City Farmer's Market on Chicago Ave and 2nd St.
in Miami and San Francisco
The furthest distance you travelled was to New York S
(4,120 km from Mountain View), which is the 2nd most
Brandon ... 6,606 kg CO2
popular city on Dopplr. The shortest distance you
See more on the city page for Minneapolis on Dopplr. Based on figures from Fueleconomy.gov, 1 x Hummer
travelled was to Austin (322 km from Plano), which is
in Miami and San Francisco
H3 4WD truck produces nearly 10 metric tonnes of
the 21st most popular city on Dopplr.
CO2 a year. The visualisation above uses this figure to
illustrate your carbon from Dopplr as calculated by our
friends at http://amee.cc and is an approximation only.
The city images above sourced from Flickr and are used under a Creative Commons Attribution Licence: by pusgums, brickell by alexdecarvalho, Passing Under The Golden Gate Bridge by Dawn Endico, Seattle, Washington by fddi1, Apple I keyboard by Marcin
Wichary, smokin by mudpig and Spoonbridge and Cherry by TimWilson.

115. 2008 Personal annual report for Barack Obama
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Manchester Boston Washington Kabul Berlin Denver New York Chicago
January 05 February 04 June 04 July 20 July 24 August 28 October 16 November 04
You took 234 trips in 2008, which In 2008, you spent
added up to 337,729 km or 92% of the
distance to the moon.
133 233
In 2008, you mostly coincided with:
You have 4 travellers in your network. They travelled a
total of 657,789 km in 2008, and everyone on Dopplr
Joe travelled a total of 1331.4 million km or 8.9 AU in 2008:
the approximate distance to Saturn from the Earth as
including Des Moines and Washington
of January 2009.
John
Your personal velocity for 2008 was 38.10
including Peterborough and Washington
Your carbon for 2008
km/h, which is about the same as a You spent the most time in Chicago. Lauren
six-lined race runner lizard.
Kurtz has a tip: “The Publican. Amazing beer
Michelle
list and melt in your mouth food. In the Fulton
The 5 most popular cities in your network are
including Washington and Detroit
Market area.”
Washington, Columbus, Cincinnati, Denver and Miami.
Sarah
in Columbus
The furthest distance you travelled was to Kabul
(11,211 km from Chicago), which is the 829th most
42,299 kg CO2 (4.2 Hummers)
popular city on Dopplr. The shortest distance you
Based on figures from Fueleconomy.gov, 1 x Hummer
travelled was to Oregon (6 km from Toledo).
H3 4WD truck produces nearly 10 metric tonnes of
CO2 a year. The visualisation above uses this figure to
illustrate your carbon from Dopplr as calculated by our
friends at http://amee.cc and is an approximation only.
The city images above sourced from Flickr and are used under a Creative Commons Attribution Licence: Sunset on the Charles by Pear Biter, Pennsylvania Ave - Old Post Office to the Capitol at Night by wyntuition, we'll meet again by chaosinjune, Colorado State
Additional imagery by Flickr users: Gongus, Matthias Winkelmann, Wendy Piersall, Spotbott and Beard Papa

116. 2008 Personal annual report for Barack Obama
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
This month Dopplr delightfully surprised
Manchester Boston Washington Kabul Berlin Denver New York Chicago
January 05 February 04 June 04 July 20 July 24 August 28 October 16 November 04
me, supplying me with something I didn’t
know I needed. The result: I’m now a
You took 234 trips in 2008, which In 2008, you spent
added up to 337,729 km or 92% of the
distance to the moon.
more loyal Dopplr user.
133 233
In 2008, you mostly coincided with:
You have 4 travellers in your network. They travelled a
total of 657,789 km in 2008, and everyone on Dopplr
Joe travelled a total of 1331.4 million km or 8.9 AU in 2008:
the approximate distance to Saturn from the Earth as
including Des Moines and Washington
of January 2009.
John
Your personal velocity for 2008 was 38.10
including Peterborough and Washington
Your carbon for 2008
km/h, which is about the same as a You spent the most time in Chicago. Lauren
six-lined race runner lizard.
Kurtz has a tip: “The Publican. Amazing beer
Michelle
list and melt in your mouth food. In the Fulton
The 5 most popular cities in your network are
including Washington and Detroit
Market area.”
Washington, Columbus, Cincinnati, Denver and Miami.
Sarah
in Columbus
The furthest distance you travelled was to Kabul
(11,211 km from Chicago), which is the 829th most
42,299 kg CO2 (4.2 Hummers)
popular city on Dopplr. The shortest distance you
Based on figures from Fueleconomy.gov, 1 x Hummer
travelled was to Oregon (6 km from Toledo).
H3 4WD truck produces nearly 10 metric tonnes of
CO2 a year. The visualisation above uses this figure to
illustrate your carbon from Dopplr as calculated by our
friends at http://amee.cc and is an approximation only.
The city images above sourced from Flickr and are used under a Creative Commons Attribution Licence: Sunset on the Charles by Pear Biter, Pennsylvania Ave - Old Post Office to the Capitol at Night by wyntuition, we'll meet again by chaosinjune, Colorado State
Additional imagery by Flickr users: Gongus, Matthias Winkelmann, Wendy Piersall, Spotbott and Beard Papa
Brandon Schauer http://www.adaptivepath.com/blog/2009/01/26/2099/

117. Q: Why DOES this work?

118. brains pay attention to what brains
care about, not necessarily what the
conscious mind cares about. And to
the brain, quot;interestingquot; is just the
most basic prereq.
Kathy Sierra
http://headrush.typepad.com/creating_passionate_users/2005/12/but_is_it_inter.html

119. If you were a brain, and you'd been
brains pay attention to what brains
evolving for a very, very long time...
what would you find interesting?
care about, not necessarily what the
* Surprise, novelty, the unexpected
conscious mind cares about. And to
* Beauty
* Stories
the brain, quot;interestingquot; is just the
* Conversation
* Emotionally touching (the whole
most basic prereq.
kids and puppies thing)
* Counterintuitive failures or
Kathy Sierra
mistakes
* Fun, playfulness, humor
* Varying visuals
* Faces of people, especially with
strong expressions
* Sounds, music
* Shock, creepy things
and of course...
* Sexiness
http://headrush.typepad.com/creating_passionate_users/2005/12/but_is_it_inter.html

122. http://www.mailchimp.com/

123. http://www.mailchimp.com/

124. http://www.mailchimp.com/

125. The Fine Art of
Playful Conversation.

126. explore.zappos.com

127. explore.zappos.com

128. http://www.willyoujoinus.com/takeAction/energyGenerator/

129. nytimes.com

130. The way you present data changes the
connection that people have to that
information. A lot of what gets described as
“playful” design is really just about making it
clear what the data you can alter is, and
providing simple inputs to make that change -
it’s all about highlighting those feedback loops.
-Tom Armitage
http://infovore.org/talks/if-gamers-ran-the-world/

131. WHAT?
SO WHAT?
NOW WHAT?

132. That was fun!
GREAT ONLINE
EXPERIENCE

133. Hmm... WHY was
that fun?
That was fun!
GREAT ONLINE (REVERSE ENGINEERING)
EXPERIENCE

134. Hmm... WHY was
that fun?
That was fun!
Aha!
GREAT ONLINE (REVERSE ENGINEERING)
EXPERIENCE

135. Hmm... WHY was
that fun?
That was fun!
Aha!
GREAT ONLINE n
huma ology
(REVERSE ENGINEERING) sych
p
EXPERIENCE

136. (sorry, no 9 tips or 5 lessons)

137. Hmm... WHY was
that fun?
That was fun!
Aha!
GREAT ONLINE n
huma ology
(REVERSE ENGINEERING) sych
p
EXPERIENCE
>
human
y
anolog psychology
mh
USEFUL TOOLS FOR CREATING..
husyc
p
n
huma ology gy
an lo
h
psyc m cho
n
huma ology husy
psych p

138. l proof
socia
follow the lead of reciprocity
People
similar others. People repay in kind.
duration effects
authority
Perception of time is subjective
People defer to experts.
and can be influenced.
scarcity
want more of what they
People
recognition over
can have less of.
recall
sensor y integration jkjkj
imager y
People respond better when more
of the senses are engaged. Vision trumps all other senses.

139. FOR PERSUASION
from Social Psychology
Social Proof
People follow the lead
of similar others.
quot;Lorem ipsum dolor sit amet, consectetur
adipisicing elit, sed do eiusmod tempor
incididunt ut labore et dolore magna aliqua. Ut
enim ad minim veniam, quis nostrud
exercitation ullamco laboris nisi ut aliquip ex ea
commodo consequat. Duis aute irure dolor in
reprehenderit in voluptate velit esse cillum
dolore eu fugiat nulla pariatur. Excepteur sint
occaecat cupidatat non proident, sunt in culpa
qui officia deserunt mollit anim id est laborum.quot;
SEE ALSO: bandwagon effect, herd mentality
(concept I’m working on)

140. How can we use { } to... [goal]
(concept I’m working on)

141. How can we use { } to... [goal]
(concept I’m working on)

142. ???
COGNITIVE SEDUCTION:
FUN, HUMOR, PLAYFULNESS,
???
GAME SURPRISE,
MECHANICS
??? SOCIAL PSYCHOLOGY /
PERSUASION, CHOICE,
SOCIAL DESIGN
INFLUENCE
???

143. Thanks!!
Stephen P. Anderson
www.poetpainter.com
www.slideshare.net/stephenpa