UX Strategy is a term that has been around for quite a while but is often not really well understood or implemented in business. Some companies have dedicated UX teams while others have a single UX champion who is struggling to make sense or identify what UX means to their organisation. How can organisations start thinking about how to bake UX into how they work? This tutorial at UXPA 2015 in San Diego, CA, took a pragmatic look at deconstructing what UX and UX strategy means to organisations, and looked at a framework to provide practical strategies to help connect UX Strategy to Business Strategy with the aim of truly embedding user insights and user centered design into the culture of their organisations.
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UXPA 2015 UX Strategy Tutorial
1. Stephen
Denning
–
UX
Director
@steve_denning
Abi
Reynolds
–
Principal
UX
Consultant
@abijreynolds
22
June
2015
1
What
the
*UX?!?
A
Structured
Approach
to
Tackling
UX
Strategy
#uxpa2015
@uservision
2. 2
UXPA
2015
Your
hosts
for
this
evening…
Abi
@abijreynolds
Steve
@steve_denning
13. Tutorial
Aims
• To
think
about
what
UX
Strategy
means
today
• To
consider
the
challenges
of
implemenHng
UX
Strategy
• To
work
through
a
framework
for
creaHng
and
developing
UX
Strategy
in
your
company
• To
develop
a
roadmap/acHon
plan
to
mature
UX
in
your
organisaHon
UXPA
2015
13
18. The
Challenges
of
Embedding
UX
EducaHon
&
Awareness
Business
Alignment
Proving
the
Value
IntegraHon
18
UXPA
2015
19. Services
are
o`en
created
from
the
inside
out
–
only
considering
the
customer
experience
at
the
end,
making
the
experience
a
consequence,
rather
than
an
intenRon.
UXPA
2015
hQps://hbr.org/2009/06/a-‐framework-‐for-‐building-‐custo.html
20. We
should
think
about
the
customer
experience
first
and
build
from
that.
This
makes
the
customer
experience
intenRonal
rather
than
consequenRal.
UXPA
2015
hQps://hbr.org/2009/06/a-‐framework-‐for-‐building-‐custo.html
21. UX
–
U
=
X
Developer-‐driven
experience
21
UXPA
2015
22. UX
–
U
=
X
Product-‐driven
experience
22
UXPA
2015
23. UX
–
U
=
X
HiPPO-‐driven
experience
23
UXPA
2015
31. Why
UX
Strategy?
„ Clearly
communicates
where
you
want
to
be
„ States
processes
and
acHviHes
need
to
set
up
or
improve
„ ArHculates
job
roles
and
responsibiliHes
„ Provides
a
set
of
guidelines
and
principles
to
steer
processes
„ Educates
and
raises
awareness
„ Allocate
budgets
Puts
the
User
and
Insights
at
the
Centre
of
the
Process
31
UXPA
2015
33. PresentaHon
Htle
/
Footer
text
33
Vision
Landscape
Roadmap
Measure
“Where
do
we
“Where
are
we
“How
do
we
get
“How
will
we
know
want
to
get
to?”
now?”
there?”
if
we’re
successful?”
35. What
is
a
UX
Vision?
35
UXPA
2015
“A
clear
statement
of
forward-‐looking
intent.”
“A
desired
end-‐state.”
What?
Why?
UX
Vision
statement
Roadmap
Who?
When?
How?
36. Cra`ing
the
Vision
1.
Apply
the
UX
lens
to
the
organisaRonal
vision
36
UX
UXPA
2015
37. Useful
Desirable
Usable
Valuable
Credible
Findable
Accessible
UXPA
2015
2.
Pull
in
the
elements
of
the
UX
Source:
Peter
Morville
Cra`ing
the
Vision
38. UXPA
2015
3.
Create
the
UX
Vision
Source:
yourdicHonary.com
Cra`ing
the
Vision
„
Short
„
Specific
„
Unambiguous
„
Simple
„
Avoid
being
too
specific
„
Avoid
being
to
generic
“The
best
vision
will
be
clear
about
who
you
as
well
as
who
you
wish
to
become.”
51. 55
North
Castle
Street
Edinburgh
EH2
3QA
United
Kingdom
Tel:
0131
225
0850
@UserVision
www.uservision.co.uk
hello@uservision.co.uk
Stephen
Denning
–
UX
Director
@steve_denning
Abi
Reynolds
–
Principal
UX
Consultant
@abijeynolds
22
June
2015