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Design-driven innovation
Two models in
practice

Steve Baty
Meld Studios
Design in innovation

“In terms of practice, design’s core value is in rapidly synthesising
disparate bodies of knowledge in order to articulate, prototype and
develop alternative strategies.” - Dan Hill, Dark Matter and Trojan
Horses: A Strategic Design Vocabulary
Design intent

Steve Baty
Insight-led

Hypothesis-led

Steve Baty
Insight-led Innovation

Steve Baty
Customer
research

Steve Baty
Go look; watch; listen
listen

Steve Baty
Synthesis

Steve Baty
Understand the drivers

Steve Baty
Multiple Concepts

Steve Baty
Generate
concepts

Steve Baty
Make concepts
tangible

Steve Baty
Evaluate with customers

Steve Baty
Test; learn; refine;
repeat.

Steve Baty
Evaluate with customers

Steve Baty
‘Build’

Steve Baty
Hypothesis-led innovation

Steve Baty
Hypothesis about people

Steve Baty
Steve Baty
Design sprint

Steve Baty
Design
sprint

Steve Baty
Development sprint

Steve Baty
Test hypothesis

Steve Baty
Steve Baty
Development sprint

Steve Baty
Test
again

Steve Baty
Constant beta

mailbox app
Steve Baty
Dome
Coffees

Steve Baty
Steve Baty
Steve Baty
Thank you

Steve Baty
@docbaty
steve@meldstudios.com.au
www.meldstudios.com.au
@wearemeld

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Editor's Notes

  1. Identify behaviours, motivators, contextual factors - get out of the building; observe; use open questions - don’t constrain the research before you’ve begun
  2. Understand the drivers for the observed behaviours. Dig for significant insights; Don’t be satisfied with superficial explanations. Make cognitive leaps. Connect disparate dots.
  3. Be bold Ask challenging questions Give yourself permission, for just a few minutes, to ask “What if...” and see where it takes you Target fundamentals and challenge the assumptions that shape your industry.
  4. Make concepts tangible. Tell a story visually. For a concept like a business model, making it tangible can overcome initial reactions of rejection (especially when you’re countering established practice).
  5. Sketch. Explore many concepts cheaply. Critique them based on your objectives. Keep the ones that work; throw out the ones that don’t. Volume protects against anchoring and ‘local optimums’.
  6. http://www.designstaff.org/articles/product-design-sprint-2012-10-02.html
  7. http://www.designstaff.org/articles/product-design-sprint-2012-10-02.html
  8. http://www.designstaff.org/articles/product-design-sprint-2012-10-02.html
  9. http://www.designstaff.org/articles/product-design-sprint-2012-10-02.html
  10. Sketch. Explore many concepts cheaply. Critique them based on your objectives. Keep the ones that work; throw out the ones that don’t. Volume protects against anchoring and ‘local optimums’.
  11. http://www.designstaff.org/articles/product-design-sprint-2012-10-02.html
  12. http://www.designstaff.org/articles/product-design-sprint-2012-10-02.html
  13. Sketch. Explore many concepts cheaply. Critique them based on your objectives. Keep the ones that work; throw out the ones that don’t. Volume protects against anchoring and ‘local optimums’.
  14. http://www.designstaff.org/articles/product-design-sprint-2012-10-02.html
  15. http://www.designstaff.org/articles/product-design-sprint-2012-10-02.html
  16. http://www.designstaff.org/articles/product-design-sprint-2012-10-02.html
  17. Other versions? Intel’s Experience Research Lab...
  18. Key moments
  19. http://www.designstaff.org/articles/product-design-sprint-2012-10-02.html Also other incubator programs at Citrix; Singapore; Sydney...