5. Today, Xerox is so much more.
We are the world’s largest enterprise for
business process and document management.
• Presence in more than 160 countries
• Acquired Affiliated Computer Services, an industry leader
in business process and IT outsourcing, in 2010
• More than 140,000 employees worldwide
• Annual revenue of ~$23 billion, more than 50% from Services
• Named to Fortune Magazine’s list of World’s Most Admired
Companies
6. We’re helping customers in areas
that you might not expect.
Healthcare
Finance & Accounting
Human Resource Services
Customer Care
Transportation
Managed Print Services
7. And, we’re delivering business results
that create bottom-line impact.
900 million
insurance claims processed annually
$421 billion
in global accounts payable processed for our customers
11 million
customer employee and retiree benefits managed by us
1.6 million
global customer interactions handled daily
37 billion
global public transit fares collected annually
Up to 30% reduction
in document-related costs
8. The key areas we can help you.
Business Process Outsourcing
IT Outsourcing
Document Technology and
Managed Print Services
9. Business Process Outsourcing
We are the largest, global diversified
business process outsourcing company.
Focused vertical offerings for:
Education Government Retail
Transportation Financial Services Telecommunications
Marketing Manufacturing Technology
Healthcare Consumer Goods
10. Business Process Outsourcing
We manage the many essential, day-to-day tasks
so your key resources can do what they do best.
• Securing and operating corporate data centers
• Processing credit card applications
• Customizing print from one to the masses
• Running customer call centers
• Handling health insurance claims
• Managing travel and expense accounting
• Overseeing automated toll collections
• Delivering public sector services to constituents
11. Customer Success: Virgin America
Virgin America needed to increase levels of service in its customer care
centers without losing their focus on aggressive growth and the competition.
Results:
Virgin turned to Xerox to establish a new, brick-and-mortar contact center
and training hub. By instituting our robust management process and
technology solution, we were able to:
• Improve agents’ productivity and efficiency by 10 percent
• Increase the accuracy in forecasting monthly call volumes by 9.5 percent
• Exceed corporate client sign-up and revenue goals from a new loyalty
program by a large margin
12. IT Outsourcing
We specialize in designing, developing
and delivering effective IT solutions that
minimize the chance of disruption to
our clients’ daily operations.
13. IT Outsourcing
15 secure data centers, help desks and managed
storage facilities—along with the capabilities and
expertise to take these growing, highly complex
burdens off your shoulders.
• Data Center, Help Desk, • Telecommunication
Network, Server and Expense Management
Desktop Support • Asset Management
• Managed Storage Services
• Remote Infrastructure • IT Strategy and
Management Architecture Services
• Utility Computing • Application Portfolio
• Disaster Recovery and Management and
Security Services Maintenance
14. Customer Success: Heinz
Amid continuing global growth, Heinz was being increasingly challenged to
keep information technology (IT) projects on schedule, maintain proper
service levels and keep operating costs in check.
Results:
By partnering with Xerox, Heinz found an IT outsourcing partner with the
scale and flexibility to meet their continually evolving needs. Through close
collaboration and communication, we were able to:
• Continually meet or exceed pre-established service level agreements
• Deliver ongoing cost savings through a tiered pricing structure that
enabled Heinz to pay by volume
• Offer highly flexible solutions to meet aggressive project timelines
15. Document Technology
For decades, our innovations have simplified the
ways organizations use and share information.
• Multifunction Systems
• Color Network Printers
• Digital Publishing Systems
• Digital Copiers and Fax Systems
• Data Storage and Sharing Software
• Document Scanners and Peripherals
• A/V Solutions
16. Managed Print Services
We can help you save up to 30 percent
annually on printing and output costs.
• Optimize use of document systems across the
entire enterprise
• Manage in-house print/copy operations and
technology procurement
• Make information easier to manage and find through
digital imaging, archiving and indexing
• Improve commercial print operations sales and profits
through document outsourcing
Every major industry analyst firm positions
Xerox as the category leader.
17. Customer Success: Procter & Gamble
With 45,000 copiers, printers, scanners and fax machines in 200 facilities
around the world, P&G needed to make their document output process
much more efficient.
Results:
Employing our Lean Six Sigma process and Managed Print Services
solution, we were able to:
• Generate 138 days of company-wide time savings annually for P&G
• Reduce their printing costs by 21 percent,
• Decrease paper consumption by 30 percent
• Cut energy costs by 30 percent
18. Driving New Innovations Through R&D
• $1.6 billion spent* in R&D and engineering each year
• Five R&D centers in the US, Canada, Europe and India
• More than 10,700 active US patents
• Our world-renowned Palo Alto Research Center (PARC) creates new
innovations for Xerox as well as organizations in other industries as a
wholly owned subsidiary
*Together with Fuji Xerox
19. Lean Six Sigma
Using this quality and efficiency-driven approach,
we deliver millions in yearly savings for our
company and for our customers.
• Improves our work processes and yours through fact-based,
disciplined decision-making and measurable outcomes
• Creates growth opportunities while simultaneously improving
overall productivity
20. Global Citizenship And Responsibility
Environmental sustainability is not a cost of
doing business; it is a way of doing business.
• Xerox named to FTSE4Good, recognizing our environmental actions
and corporate responsibility
• Recognized as one of the World’s Most Ethical Companies by the
Ethisphere Institute
• Newsweek Green rated Xerox in the top 50 for environmental
performance of America’s 500 largest publicly traded companies
