Steven Van Belleghem

steven van belleghem social media insites consulting conversation manager research word-of-mouth facebook conversation management twitter marketing conversation company digital marketing customer service advertising content marketing co-creation insites customer experience conversations zappos when digital becomes human future of customer relations digital strategy collaboration word-of-mouth marketing big data customer relationship management peter hinssen amazon marketing 2020 self service crowdsourcing strategy innovation market research robots human versus machine future of marketing uber airbnb future of customer service digital first silicon valley customer loyalty mobile google technology linkedin data open innovation research communities business book company culture social business lego danone social media marketing statistics social media integration pemco cisco customer centric kodak intel campaigns diageo superstar company culture business hr company structure wom inspiration book marketing strategy branding strategy word of mouth starbucks customer experience during corona crisis marketing during corona crisis corona crisis future of customer experience customer drones twilio trends 2017 trends 2016 micro content marketing purpose hubspot inbound marketing snackable content vine content management snackbytes snapchat istagram 3d printing personal experiences san francisco consumer 2020 customer centricity leadership ambition human transformation artificial intelligence digital transformation keynote speaker human like customer service second computer age data strategy netflix lyft organisational design tesla personal service crowd service crowd sourcing angry birds mobile gaming disney evernote apple blue kai salesforce.com quid taco bell yahoo microsoft seattle heineken threadless emotion ben & jerry friendship coolblue self serving agile marketing organization content strategy conversion pinterest blog b2b youtube customer consulting boards sara lee communities unilever nokia tom de ruyck foursquare quotes contentmarketing online marketing pilot projects social enterprise power to the people empowered consumer arab spring 2011 overview london riots market trends tesco consumer power klm business case social media stats netlog facts and figures social media networks inbev dell social media strategy integration social media reesarch consumers digital offline word-of-mouth profile liquor brand observing joining the conversation product launches tv advertising brand activation sales impact of advertising likeability spot activation blogging personal branding online safari mrs vlerick empower best employer employee happiness beste werkgever internal communication observe seo facilitate employer branding join superstars people content values touchpoints superstar masters mba sociale media business structure online tuesday personality books ibm observations spss niels schillewaert web 20 retail marketing foundation web 2 0 nestl brand identification change consumer trends the conversation manager covey conversation strategies trust a whole new world coca cola alladin speed of trust