Find out more about active listening as a powerful tool for effective questioning with clients and candidates. In this presentation you can find 10 must-read tips by expert Sanjit Singh Mohain, Senior Learning & Development consultant at SThree. For more information and tips visit our website: http://www.sthreecareers.com/.

1. Active
Listening
By Sanjit Singh Mohain
10 Things To
Remember

2. .
'Active listening' means fully
concentrating on what is being
said in order to comprehend the
message that is being portrayed
by the speaker.
When you are actively
listening your entire focus is
on the speaker and you need
to demonstrate this by
showing both verbal and
non-verbal signs of listening.
Take a look at these
10 signs that most
experienced
listeners are likely
to display.

3. .
One of the best ways
to show a speaker
you have been
listening is to use
linking questions.
Asking questions or
making observations
based on what the
speaker is saying,
shows the speaker
you have been
paying attention and
are engaged in the
conversation.
1. Linked Questions

4. .
Mirror matching is
aligning your body
language, facial
expressions and
words to match
the speaker. This
not only shows you
have been
listening but can
be imperative
when trying to
build rapport with
the speaker.
2. Mirror Matching

5. .
Simply
remembering
information such as
the speakers name
or key points that
were mentioned will
highlight the fact
that you have been
listening.
3. Retaining
Information

6. .
You can use your
body language to
show you are
listening to the
speaker by leaning
slightly inwards
towards the
speaker and
avoiding crossing
your arms.
4. Body Language

7. .
This is one of the
most difficult non-
verbal signs. Eye
contact could turn to
staring and can be off
putting for the
speaker. Writing notes
allows you to take
your eyes off the
speaker but still
highlights you are
listening to them.
5. Using Your
Eyes

8. ‘Smile when you dial’,
you can often tell if a
person is engaged in
a conversation by
their facial
expressions. Smile to
show you are
listening as well as
agreeing /
understanding what
the speaker is
saying.
6. Facial
Expressions

9. .
Show that you
have listened to
the speaker by
reflecting on
what has been
said. Repeating
statements that
have been
communicated
is a great way to
show you have
understood what
was being said.
7. Reflection

10. .
Your surrounding
can be very
distracting. Try to
not look around or
constantly fidget
when listening to
the speaker.
8. Distraction

11. .
Ask the speaker to
clarify points or
ask questions if
you do not
understand what
the speaker has
said. This
highlights to the
speaker you are
trying to
understand what
they are saying.
9. Clarification

12. .
Summarising is simply
repeating the key
messages the speaker
has mentioned using
their language or
paraphrasing the
speaker. Not only does
this highlight you have
listened and understood
the speaker but will
also allow the speaker
to correct you if
necessary.
10. Summary

13. Contact Sanj (email:
s.mohain@sthree.com)
or take a look at
SThree’s culture, brands
and employees on:
o sthreecareers.com
o Facebook
o Twitter
o Google+
These tips have been put
together by Sanjit Singh Mohain,
Senior Learning & Development
consultant at SThree.