What's New in Teams Calling, Meetings and Devices March 2024
Ascendant Technology: Successful Collaboration solutions require a concrete adoption strategy
1. If you build the right solution they will come
Successful Collaboration solutions require
a concrete adoption strategy
Rebecca Okoroji
2. Why do enterprises invest in a
Collaboration Solution?
Most cited benefits of deploying collaboration tools
Collaboration Adoption Strategy
3. Why do enterprises implement collaboration
solutions?
• Access to experts
• Access to information
• Reduce travel/communication cost
• Keep the dialogue inhouse
Large travel budgets Access to information Access to experts
Collaboration Adoption Strategy
4. Why do enterprises implement collaboration
solutions?
• Access to experts
• Access to information
• Reduce travel/communication cost
• Keep the dialogue inhouse
Attract and retain employees Email jail Keep the dialogue in-house
Collaboration Adoption Strategy
9. What influences the user
experience positively?
User experience is the user’s holistic, subjective impression of the solution
Collaboration Adoption Strategy
11. Understand your users’ goals and how they achieve those goals
Collaboration Adoption Strategy
12. Skill area Boomers Gen X Millenials
Problem solving Hierarchical Independent, self-reliant Collaborative, rarely individually
Task focus One task at a time Multi-tasking is Multi-modal multi-tasking is the
unfortunately necessary daily/hourly routine
Communication Guarded, through Hub and spoke, through Hyper-connected and transparent
hierarchical specific channels
channels
Leading others Hierarchical Coaching down several Partnering with others regardless
levels of location or position
Peer or Manager Annual, or biennial Monthly or Weekly On-demand as needed; engaging
Feedback in ambient listening or mentoring
Decision making Self-made, informing the Self-made but involving Seeking social proof or collective
team the team agreement to support choices
Training Only if really needed Occasional formal or on- Continuous or lifelong learning
the-job training for
career development
Learning style Facilitated by a formal trainer Facilitated but also self- Social learning from the peer
study network, and self-study
Technology use An encumbrance but Comfortable at desk or Ubiquitous; find it unfathomable
occasionally useful. Strongly laptop but also with face when others don't use it. Still
prefer face to face interaction to face interaction enjoy face to face meetings
Rawn Shah, 14.07.10
Understand the users’ changing expectations about work
Collaboration Adoption Strategy
13. What belongs to a good
Collaboration Adoption
Strategy?
Getting users engaged
Collaboration Adoption Strategy
14. ROI
ROI – weigh all relevant costs against a configurable set of benefits
Collaboration Adoption Strategy
15. Governance
Governance – keep your solution up-to-date and running
Collaboration Adoption Strategy
16. Best practices
Best Practices – define and communicate Conduct and Usage guidelines
Collaboration Adoption Strategy