1. MulDple stakeholders with mulDple requirements
Project manager
At client site, behind firewall, forgo8en RSA fob, feels disconnected
May be distributed & large team
Lives in project Mingle, client calendar and email
Find stuff to help Onboard new team
Ask quesDons Book travel
run project members
Collaborate on Share informaDon Project planning
Get equipment
documents with client/ 3rd party and tracking
Share innovaDve
Timesheets Complete reviews Instant messaging
ideas & knowledge
Feel connected, part Email, calendars & Work across Dme
Who is doing what?
of TW community to do lists zones

2. MulDple stakeholders with mulDple requirements
Developer on Client Project
At client site, behind firewall
Lives in IDE, project Mingle, Google and personal blog (WordPress),
Dev Forums
Ask and answer Build and publish
Request soVware
quesDons code
New hire Build reputaDon in
Request hardware
orientaDon TW
Connect to TWers Set up/ a8end geek
A8end conference
with same interests nites

3. MulDple stakeholders with mulDple requirements
Developer for TW apps
Maybe at client site, behind firewall, maybe in Office
Lives in IDE, project Mingle, Google and personal blog (WordPress),
Dev Forums
Ask and answer Build and publish
Request soVware
quesDons code
Connect to TWers Build reputaDon in
Request hardware
with same interests TW
Collaborate on IOS

4. MulDple stakeholders with mulDple requirements
Business Consultant
MulDple projects
Lives in PowerPoint, excel, email
Access to analyst Share new tools & Connect to TWers
Work on the train
reports methods with same interests
Access to document Share large
Access to training
templates documents w/ client

5. MulDple stakeholders with mulDple requirements
Sales
On the road, disconnected
Lives in Salesforce, calendar and email
Margin & revenue
Proposal wriDng Find case studies
calculaDons
“what have we
Locate experts Book room in office
done before…”
Ask quesDons Manage contacts

6. MulDple stakeholders with mulDple requirements
MarkeDng
In office, at event
Lives in Salesforce, inDesign, Office
Case study Campaign CulDvate Thought
Event management
workflow management Leadership
Share creaDve docs Manage Collateral
Whitepapers
with agency Repository

7. MulDple stakeholders with mulDple requirements
Client principal
In office, at client site
Lives in email, calendar
Track account
Invoicing Team events Industry news
profitability
Alerts on company
Manage contacts Pull team together Client research
acDvity (Google / twi8er)

8. MulDple stakeholders with mulDple requirements
GMT Dude
In office, at client site, on the road
Lives in excel, salesforce, email, calendar
What are TWers Broadcast What is the health
Review reports
saying? announcement of TW projects?
Access his calendar
Manage his life Where is he? Drive Change
& email
GMT Dude Assistant
At home
Lives in email, calendar

9. MulDple stakeholders with mulDple requirements
RM
In office
Lives in BB/ Jigsaw, salesforce, email, calendar, physical RM wall
What is availability Manage career Share project info
Who does what?
of people? development with ‘prospects’
What do people What projects are
prefer to do? in pipeline?

10. MulDple stakeholders with mulDple requirements
Recruitment
In office
Lives in notes database, email, calendar
Track and Manage New hire
Manage documents
recruitment process orientaDon

11. MulDple stakeholders with mulDple requirements
People person
In office
Lives in notes database, email, calendar
Policies and
Salary reviews Run review process Who is where?
procedures
Benefits Holiday Sponsorship
CRUD TWers
management management management
Need to connect
with Global People
Team

12. MulDple stakeholders with mulDple requirements
IS
In office
Lives in notes database, email, calendar
Ticket management How‐tos

13. MulDple stakeholders with mulDple requirements
Other ops
In office
Lives in notes database, office, email, calendar
Collaborate on
…
documents

14. MulDple stakeholders with mulDple requirements
Client
On client site
Lives in their own world. Outlook, email size restricDons
Access large TW View account Access prototypes
files and docs dashboard(?) and PoCs