Samsung had to recall and discontinue its Galaxy Note 7 smartphone due to battery issues that caused some phones to overheat and catch fire. Multiple reported incidents of burning and exploding phones led Samsung to officially ask carriers to stop sales of the Note 7 and encourage users to power down their phones and receive refunds or replacements. The recall is estimated to cost Samsung $1 billion and damaged its brand and market share. Samsung is facing bans on the phone from airlines and other transportation services due to safety concerns over the exploding batteries.
3. Company profile
• Samsung , a south Korean multinational company has its
headquarters in Seoul , South Korea.
• It was founded by Lee Byung Chul in 1938 as a trading
company.
• Chairman-Lee Kun-hee.
4. Samsung galaxy note 7
• Brand-Samsung
• Manufacturer-
Samsung Electronics
• Series-Samsung
galaxy note series
• Released-19 AUG
2016 , 2 months ago
• Discontinued-11 OCT
2016
5. Specifications
• Type - Phablet
• Weight - 169 g
• OS - Android 6.0 Marshmallow
• processor - Qualcomm snapdragon 820,octacore
• Ram - 4 GB
• Storage memory - 64 GB
• Battery - 3500 mah
• Display - 5.7 inch super amoled
• Rear camera - 12 mp
• Front camera - 5 mp
9. The following is a list of reported
incidents so far
• A Kentucky resident suffered lung damage after his phone
filled his bedroom with smoke on Oct. 4
• A Note 7 caught fire on a Southwest Airlines flight on Oct. 5.
• A woman in Taiwan noticed that her phone was emitting
smoke in her pocket on Oct. 7.
• A 13-year-old girl in Minnesota suffered a burn on Oct. 7 when
her phone became extremely hot under her thumb.
• A Virginia man reported that his Note 7 caught fire on his
nightstand and filled his room with smoke on oct.9.
10. After those incidents…
• Following these string of incidents , Samsung issued an
official statement saying that it has asked all carriers to stop
sales of the phone , and that all Galaxy Note 7 users should
power down their phones and either get refunds or replace
their device as soon as possible.
• Samsung has received 96 reports of batteries in Note 7
phones overheating in the U.S.
• According to the US consumer product safety commission ,
“Samsung has received 13 reports of burns and 47 reports
of property damage associated with Note 7 phones.
11. How will this affect Samsung?
• Samsung subsequent recall has done a tremendous amount
of damage to Samsung’s brand and bottom line.
• While precise figures remain up in the air , some estimates
peg the total cost of Samsung’s recall in the $1 billion range.
• Samsung shares were down nearly 6.9% in 2nd week of
October . Samsung shareholders was worried about this fall.
• Samsung’s profits would fall short of initial projections.
12. Where has the Galaxy Note 7 been banned?
• The list of airlines , public transit authorities and businesses that have
banned the use of Samsung’s Note 7 continues to grow.
• India’s Ministry of Civil Aviation issued a warning against the use of note 7
units on domestic and international flights . The ministry has advised not
to turn on or charge the said mobile during flights.
• Australian airlines , Quantas airways , Jetstar and Virgin Australia have
warned customers against charging of Galaxy Note 7 during flights.
• Some other airlines like Singapore Airlines , Dubai based Etihad airways &
Flydubai banned the in-flight use of this handset.
• Even institutions of higher learning are exercising an abundance of caution
. On Oct. 12 , New Jersey’s Stockton University became the first college to
ban the use of Note 7.
13. Some common tips to avoid an exploding
phone:
• Stick to the original charging cable and wall adapter . In the case of the Note
7 , use the official Samsung accessories that came bundled with your
smartphone.
• Don’t leave your device in hot areas especially when it’s charging.
• If you plan to use a demanding app that’s likely to generate a lot of internal
heat, make sure you do so in a well-ventilated , cool place.
• Don’t smother your smartphone . Putting it under your pillow or in a tight ,
restricting enclosure , or under a cushion will encourage a build up of heat.
• The same goes for laptops and other devices that use lithium-ion batteries.
14. Sending back your Note 7
• Under the terms of Samsung’s arrangement with the CPSC , more
than 1.9 million Galaxy Note 7 units sold in the U.S. are subjected
to recall.
• Galaxy Note 7 owners cam exchange it for a Galaxy S7 or S7 Edge
and a refund of the difference in price between the two devices.
• If you exchange your device for another Samsung phone , you will
get $100 in bill credit . If you swap the Note 7 from another
brand, you’ll get $25 in bill credit.
• Samsung’s dedicated customer support line for the Galaxy Note 7
remains active at 0330 7261000.
15. Latest news and updates
• Samsung still no. 1 smartphone vendor , but Note 7
knocked market share back to 2014.
• As Google has unleashed its new operating system
Android 7.0 Nougat, Samsung confirmed that the OS
update will roll out to Samsung Galaxy S7, Galaxy S7 Edge
and Galaxy Note 5 before 2016 ends.
• Samsung’s new flagship smartphone Galaxy S8 will be
launch in feb. 2017 with Android 7.0 Nougat.
