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Conflict Management
Conflict Management
In any situation where
groups are working
together, there is a
possibility of conflict, and
taking some steps to
address it before it
happens can reduce stress
and keep members of the
group happier.
Workplaces, sports teams,
families, and other groups
of people can use conflict
management and may
choose from a variety of
approaches to preventing,
identifying, and handling
conflict.
Conflict is a fact of life, not
only in the workplace but in
personal life. Conflict often
happens between people of
differing opinions or as a
result of different objectives.
Conflict is not necessarily a
bad thing; conflict can help
initiate change in
organizations and in people;
and it can lead to personal
and professional growth.
It is important to have an
understanding of that conflict
perspective.
Conflict in the workplace is a
painful reality and a key
reason for poor productivity
and frustration.
Workplace conflict is one of
the greatest contributors to
organizational stress, poor
morale, reduced productivity
and absenteeism.
Workplace conflict may
manifest itself in the form of
disputes between employees,
disputes between employees
and management as well
as conflict between different
units within an organization.
Ideally, tackle conflict at work at an early
stage to avoid it escalating.
However, Here are Eight Conflict
Resolution Tips to Help You in Resolving
Workplace Conflict.

01.
02.
03.
04.
05.
06.
07.
08.

Diffuse the Situation
Keep Your Feelings Yourself
Be Open to Listen
Be Honest while Communicating
Focus on the Problem
Keep Eyes on the Future
Look for Win/Win Situation
Signed the Document
01

Diffuse the Situation

Conflict management in the workplace is
not helped by raised voices and insults
which can do lasting damage. Allow
tempers to cool before discussing the
issue at stake.
Conflicts cannot be solved in the face of
hot emotions.
You must try to find and emphasize
common ground to diffuse the situation at
work. Most of the time, a conflict at work
arises out of a disagreement on a
particular issue. Most of the time, this
disagreement stems from different
perspectives or opinions.
02

Keep Your Feelings Yourself

Often, when there is a conflict especially
at workplace, as human being you always
try to prove that you are right and the
other person is wrong. All your energy
goes into proving that point.
You need to be able to maintain control of
your emotions, even when you are feeling
particularly angry. If you can change your
mindset, accept that they are entitled to
their views and listen to understand, you
can reach a more positive outcome.
03

Be Open to Listen

Listening is one of the best conflict
resolution tips. It means, rather than
listen for what you want to hear.
Put yourself in the other person's shoes.
Reflect back the content of what they are
saying, and the feelings they are
expressing. They will feel listened to and
are more likely to respond positively.
04

Be Honest while communicating

One of the biggest conflict resolution tips
that you can keep in mind is to
communicate honestly at all times during
the conflict resolution process.
If you hold back on the things that are
actually concerning you, then the conflict
resolution process will only be
complicated or delayed.
05

Focus on the Problem

Do not focus on the person you are in
conflict with. You need to strive to keep
your interactions respectful towards the
other parties in the conflict; even if you
are feeling particularly stressed out,
frustrated or hurt.
Avoid blaming, name calling and
putdowns, because these things can
escalate a conflict and you want to
prevent that from happening.
Be respectful and accept responsibility
for your share of the conflict.
06

Keep Eyes on the Future

Rather than focusing on the past blame,
you should keep your eyes and attention
toward the future by emphasizing changes
that can be made rather than worrying
about who was at fault for conflicts of the
past.
This will increase the chance of changing
in positive ways, and therefore is one of
the best conflict resolution tips that you
can implement.
07

Look for Win/Win Situation

The goal of conflict resolution is not to
decide which person is right or wrong; the
goal is to reach a solution that everyone
can live with.
Looking first for needs, rather than
solutions, is a powerful tool for
generating win/win options.
After all, you want to arrive at a
resolution that is satisfactory to all sides.
08

Signed the Document

When all parties reached to common and
agreed point than a written document of
the agreed with the timeline for
implementing the resolution must be
properly signed by each party.
Just like any other legal documents or
business plan, your conflict resolution
plan will need to be built to monitor
progress and success.
Always Try to, Tackle Conflict at Work
at an Early Stage to Avoid it Escalating.
This Presentation Prepared
from the Book

Let’s LEARN
Again

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Conflict Management

  • 3. In any situation where groups are working together, there is a possibility of conflict, and taking some steps to address it before it happens can reduce stress and keep members of the group happier. Workplaces, sports teams, families, and other groups of people can use conflict management and may choose from a variety of approaches to preventing, identifying, and handling conflict.
  • 4. Conflict is a fact of life, not only in the workplace but in personal life. Conflict often happens between people of differing opinions or as a result of different objectives. Conflict is not necessarily a bad thing; conflict can help initiate change in organizations and in people; and it can lead to personal and professional growth. It is important to have an understanding of that conflict perspective.
  • 5. Conflict in the workplace is a painful reality and a key reason for poor productivity and frustration. Workplace conflict is one of the greatest contributors to organizational stress, poor morale, reduced productivity and absenteeism. Workplace conflict may manifest itself in the form of disputes between employees, disputes between employees and management as well as conflict between different units within an organization.
  • 6. Ideally, tackle conflict at work at an early stage to avoid it escalating. However, Here are Eight Conflict Resolution Tips to Help You in Resolving Workplace Conflict. 01. 02. 03. 04. 05. 06. 07. 08. Diffuse the Situation Keep Your Feelings Yourself Be Open to Listen Be Honest while Communicating Focus on the Problem Keep Eyes on the Future Look for Win/Win Situation Signed the Document
  • 7. 01 Diffuse the Situation Conflict management in the workplace is not helped by raised voices and insults which can do lasting damage. Allow tempers to cool before discussing the issue at stake. Conflicts cannot be solved in the face of hot emotions. You must try to find and emphasize common ground to diffuse the situation at work. Most of the time, a conflict at work arises out of a disagreement on a particular issue. Most of the time, this disagreement stems from different perspectives or opinions.
  • 8. 02 Keep Your Feelings Yourself Often, when there is a conflict especially at workplace, as human being you always try to prove that you are right and the other person is wrong. All your energy goes into proving that point. You need to be able to maintain control of your emotions, even when you are feeling particularly angry. If you can change your mindset, accept that they are entitled to their views and listen to understand, you can reach a more positive outcome.
  • 9. 03 Be Open to Listen Listening is one of the best conflict resolution tips. It means, rather than listen for what you want to hear. Put yourself in the other person's shoes. Reflect back the content of what they are saying, and the feelings they are expressing. They will feel listened to and are more likely to respond positively.
  • 10. 04 Be Honest while communicating One of the biggest conflict resolution tips that you can keep in mind is to communicate honestly at all times during the conflict resolution process. If you hold back on the things that are actually concerning you, then the conflict resolution process will only be complicated or delayed.
  • 11. 05 Focus on the Problem Do not focus on the person you are in conflict with. You need to strive to keep your interactions respectful towards the other parties in the conflict; even if you are feeling particularly stressed out, frustrated or hurt. Avoid blaming, name calling and putdowns, because these things can escalate a conflict and you want to prevent that from happening. Be respectful and accept responsibility for your share of the conflict.
  • 12. 06 Keep Eyes on the Future Rather than focusing on the past blame, you should keep your eyes and attention toward the future by emphasizing changes that can be made rather than worrying about who was at fault for conflicts of the past. This will increase the chance of changing in positive ways, and therefore is one of the best conflict resolution tips that you can implement.
  • 13. 07 Look for Win/Win Situation The goal of conflict resolution is not to decide which person is right or wrong; the goal is to reach a solution that everyone can live with. Looking first for needs, rather than solutions, is a powerful tool for generating win/win options. After all, you want to arrive at a resolution that is satisfactory to all sides.
  • 14. 08 Signed the Document When all parties reached to common and agreed point than a written document of the agreed with the timeline for implementing the resolution must be properly signed by each party. Just like any other legal documents or business plan, your conflict resolution plan will need to be built to monitor progress and success.
  • 15. Always Try to, Tackle Conflict at Work at an Early Stage to Avoid it Escalating.
  • 16. This Presentation Prepared from the Book Let’s LEARN Again