Pattern Mining Workshop (FUTURE LEARNING?! Symposium on the Future of Learning)
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Takashi Iba , Ayaka Yoshikawa, Konomi Munakata, Haruka Mori, Hitomi Shimizu, Tomoki Kaneko, Akiko Kumasaki, Taichi Isaku, "Pattern Mining Workshop: How to find and organize patterns from experiences", FUTURE LEARNING?! - Symposium on the Future of Learning, Vienna, Austria, 2017 This slides designed by Ayaka Yoshikawa, Taichi Isaku, and Takashi Iba
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Pattern Mining Workshop (FUTURE LEARNING?! Symposium on the Future of Learning)
- 1. Pattern Mining Workshop Takashi Iba with Ayaka Yoshikawa, Konomi Munakata, Haruka Mori, Hitomi Shimizu, Tomoki Kaneko, Akiko Kumasaki, Taichi Isaku FUTURE LEARNING?! Symposium on the Future of Learning How to find and organize patterns from experiences
- 2. Workshop Overview Element Mining Group Work Closing reflection Photo Demonstration of the KJ method KJ method Group Work Overview of what we do Explanation of our style of the pattern creating process Lab members’ assistance (generator) Prof.Iba’sassistance
- 3. Indicating to the practical knowledge of designing Name Pattern Language Pattern language is a set of vocabulary that captures recurring patterns of practical knowledge of design in a certain domain. Each pattern explicitly describes a recurring problem-solution pair from the domain. This information is each given a memorable name so the until-then-tacit knowledge become explicit and referable.
- 4. If I don’t cut vegetables into same-sized pieces, then some pieces might end up raw when I cook it. example: finding recurring problem-solution pairs <Uniform Cuts> When cutting vegetables, cut them into roughly the same- sized pieces so they get be cooked evenly under heat.
- 5. Problem Solution Context Consequence Illust- ration Pattern Name Each Pattern is written in a special format
- 6. Takashi Iba with Iba Laboratory, Presentation Patterns: A Pattern Language for Creative Presentation, CreativeShift Lab, 2014 Presentation Patterns
- 7. A Creative Collaboration creates new values that can change the world. In a Creative Collaboration, an emergent vigor is produced where team members motivate each other and grow together. This new vigor cannot be attributed to any one team member but to the team as a whole. How can such a Creative Collaboration be achieved? The secrets are scribed in this book. Collaboration Patterns presents 34 distinct patterns that show tips, methods, and views for a successful collaboration. The Collaboration Patterns are written as a pattern language that summarizes the design knowledge that develops from a person’s experience into the form of a pattern. It pairs a problem that occurs in a certain context of a design with its solution and gives it a name. The users of a pattern language must select a pattern on the basis of the context in which it is being used, and fit the abstract solution to their specific situation. The Collaboration Patterns here are in a pattern language that helps a team achieve a Creative Collaboration. Along with discovering ways to practice effective teamwork, we hope you can also imagine the possibilities pattern languages offer. Read through the pages and use any or all of the Collaboration Patterns to make your collaborative projects successful. Takashi Iba is an associate professor at the Faculty of Policy Management and the Graduate School of Media and Governance at Keio University, Japan. He received a Ph.D. in Media and Governance from Keio University in 2003, and continued as a visiting scholar at the MIT Center for Collective Intelligence during the 2009 academic year. With collaborating with his students, Dr. Iba created many pattern languages concerning human actions. He authored Learning Patterns (2014), Presentation Patterns (2014), and many academic books in Japanese such as the bestselling Introduction to Complex Systems (1998). Takashi Iba with Iba Laboratory Collaboration Patterns A Pattern Language for Creative Collaboration CreativeShiftIBACollaborationPatterns―APatternLanguageforCreativeCollaborations Human Action Patterns, created by Iba Lab Learning Patterns Collaboration Patterns Presentation Patterns Survival Language Change Making Patterns 7348457813129 ISBN 978-1-312-73484-5 90000 Words for a Journey 2538347813299 ISBN 978-1-329-25383-4 90000 Pattern Illustrating Patterns Project Design Patterns “Pattern Language 3.0”
- 8. [Learning Patterns] Creative Learning Opportunity for Learning Learning by Creating Open Learning Jump In Copycat Learner Effective Asking Output-Driven Learning Daily Use of Foreign Language Playful Learning Tornado of Learning Chain of Excitement Quantity brings Quality Skill Embodiment Language Shower Tangible Growth Thinking in Action Prototyping Field Diving A Bug’s-Eye & Bird’s-Eye View Hidden Connections Triangular Dig Passion for Exploration Brain Switch Fruit Farming Attractive Expressions The First-Draft-Halfway-Point Acceleration to the Next Community of Learning Serendipitous Encounters Good Rivals Talking Thinker Leaning by Teaching Firm Determinations Questioning Mind The Right Way Brave Changes Frontier Finder Self-Producer Be Extreme! Main Message Touching Gift Image of Success Storytelling Exploration of Words Visual Power Dramatic Modulation Unexpected Evolution Doors of Mystery Beautiful Clarity Perfect Portion Cherry on Top Mind Bridge Reality Sharing Participation Driver Quality in Details Expression Coordinator Discomfort Removing Significant Void Activation Switch Take-Home Gift Stage Building Reminders of Success Construction of Confidence Presentership Best Effort Personally for You Invitation to the World Improvised Presentation Reflecting Forwards Unique Presenter Aesthetics of Presenting Be Authentic! [Survival Language] Survival Action Gift Safe Sleep Zone Storage Area Door Space Reverse L-Shape Lock Biting Lock Roots of TV Extrastock Daily Use of Reserves Crowbar Life over Furniture Evacuation Before Fire-Fighting Armadillo Pose Cover and Lock Kick Signal Evacuation Initiator Repetition of Better Decision [Change Making Patterns] Know Yourself Yes, and Energy Checkup Microvision Trust Your Instinc Idol Imitation Juice Work and Life Frontiership Detective Eyes Market Research 3W1H Leverage Point Field Diving Quick Actions Training for Innovation Sustainable System Root Rediscovery Roadmap to the North Star Success Prototyping Invite Aliens Excitement Delivery Trusteam Stage Setting Pile of Efforts Obsession with Everything Inspire Evangelists Passion Teller Outcome Measurer Outcome Measurer Medium Communication Idea Catcher Professionalism [Generative Beauty] Make Magic! Charming Point Superstar Starting Item Finishing Touch Harmony with the Season Bite of Trend [Pattern Illustrating Patterns] Pattern Illustrating Can-Do List Daily Chore Self-Reflecting Room Favorite Place Voice of Experience Turning the Tide Live in the Moment Self-Intro Album Own Way of Expressing Gift of Words Going Together Team Leader Family Expert The Three Consultants Disclosing Chat Chance to Shine Preparation for the Dream Make it Funny Usual Talk The Seen World Personal Time Emotion Switch Casual Counseling Special Day Generational Mix The Amusement Committee Hint of Feelings Job-Specific Contributions On-the-Spot Helper Encouraging Supporter Personal Connections Mix-Up Event Inventing Jobs Delivering the Voice Warm Design [Collaboration Patterns] Creative Collaboration Mission for the Future Innovative Ways Create a Legend Growth Spiral Sympathetic Union Response Rally Feeling of Togetherness Part to Contribute Vinyl Lavatory Breaker Off Contact by Any Means [Presentation Patterns] Creative Presentation Return of Growth Spontaneous Commitments Loose Connections Vulnerability Disclosure Words of Thanks Emergence Vigor Loaf of Time Collaborative Field Activity Footprints Chaotic Path to Breakthrough Ideas Taking Shape Inside Innovator Roadmap to the Goal Improvised Roles Spadework for Creativity Power to Change the World Quality Line Creative Clashes Generative Destruction Beyond Expectations Project Followers Strategic Developments Context of the World Endurance to Continue Creating Polishing Senses [Words For a Journey] A New Journey The First Step Departure Announcement Travel Plan Fellow Travelers Personal Attributes Guaranteed Fashion Hint Harvesting Metamorphosis Cinderella Makeover Go Natural Small Accomplishments Treat Time Positive Thinking Courage to Leave Compatibility Test Smart Shopper Good Care Balanced Diet Body Cycle Tomorrow’s Body Shape Fateful Encounters Personal Wonderland Concept of the Brand The Secret Ingredient Lavish Makeover Dream Day Growing with Love Cheer-up Cookies Spice it up! Boot Button Ignition Question Feel the Soul Various Sides Space Out Back to the Start Power from the Past Role Model Be Passionate! My Story Live Thoroughly Luminous Intellect Deep Inner Calm Candid Sentiments Noticing Mind Sunnyspot Essential Message Moving Characters Symbolic Representation Center Words Hunting Overall Rough Sketch Sketches of Details Image of Motion Word Association Game Deciding the Amount Layout of Space Instinct Direction Zooming Out Lively Peak Capture Acting Illustrator Time Symbol Mood Unity Consistent Story Composition Differentiation Strangeness Busters Simple Illustration Illustration Fans Intriguing Doodles External Inspiration Third Person View Polishing Word Sense Stock of Expressions Improving by Drawing [Holistic Pattern-Mining] Holistic Pattern Mining Element Mining My Own Experience Posting Notes Describe it Thoroughly Re-Mining Visual Clustering Deep Connections Dyadic Comparison Balance the Islands Plain Labels
- 9. [Learning Patterns] Creative Learning Opportunity for Learning Learning by Creating Open Learning Jump In Copycat Learner Effective Asking Output-Driven Learning Daily Use of Foreign Language Playful Learning Tornado of Learning Chain of Excitement Quantity brings Quality Skill Embodiment Language Shower Tangible Growth Thinking in Action Prototyping Field Diving A Bug’s-Eye & Bird’s-Eye View Hidden Connections Triangular Dig Passion for Exploration Brain Switch Fruit Farming Attractive Expressions The First-Draft-Halfway-Point Acceleration to the Next Community of Learning Serendipitous Encounters Good Rivals Talking Thinker Leaning by Teaching Firm Determinations Questioning Mind The Right Way Brave Changes Frontier Finder Self-Producer Be Extreme! Main Message Touching Gift Image of Success Storytelling Exploration of Words Visual Power Dramatic Modulation Unexpected Evolution Doors of Mystery Beautiful Clarity Perfect Portion Cherry on Top Mind Bridge Reality Sharing Participation Driver Quality in Details Expression Coordinator Discomfort Removing Significant Void Activation Switch Take-Home Gift Stage Building Reminders of Success Construction of Confidence Presentership Best Effort Personally for You Invitation to the World Improvised Presentation Reflecting Forwards Unique Presenter Aesthetics of Presenting Be Authentic! [Survival Language] Survival Action Gift Safe Sleep Zone Storage Area Door Space Reverse L-Shape Lock Biting Lock Roots of TV Extrastock Daily Use of Reserves Crowbar Life over Furniture Evacuation Before Fire-Fighting Armadillo Pose Cover and Lock Kick Signal Evacuation Initiator Repetition of Better Decision [Change Making Patterns] Know Yourself Yes, and Energy Checkup Microvision Trust Your Instinc Idol Imitation Juice Work and Life Frontiership Detective Eyes Market Research 3W1H Leverage Point Field Diving Quick Actions Training for Innovation Sustainable System Root Rediscovery Roadmap to the North Star Success Prototyping Invite Aliens Excitement Delivery Trusteam Stage Setting Pile of Efforts Obsession with Everything Inspire Evangelists Passion Teller Outcome Measurer Outcome Measurer Medium Communication Idea Catcher Professionalism [Generative Beauty] Make Magic! Charming Point Superstar Starting Item Finishing Touch Harmony with the Season Bite of Trend [Pattern Illustrating Patterns] Pattern Illustrating Can-Do List Daily Chore Self-Reflecting Room Favorite Place Voice of Experience Turning the Tide Live in the Moment Self-Intro Album Own Way of Expressing Gift of Words Going Together Team Leader Family Expert The Three Consultants Disclosing Chat Chance to Shine Preparation for the Dream Make it Funny Usual Talk The Seen World Personal Time Emotion Switch Casual Counseling Special Day Generational Mix The Amusement Committee Hint of Feelings Job-Specific Contributions On-the-Spot Helper Encouraging Supporter Personal Connections Mix-Up Event Inventing Jobs Delivering the Voice Warm Design [Collaboration Patterns] Creative Collaboration Mission for the Future Innovative Ways Create a Legend Growth Spiral Sympathetic Union Response Rally Feeling of Togetherness Part to Contribute Vinyl Lavatory Breaker Off Contact by Any Means [Presentation Patterns] Creative Presentation Return of Growth Spontaneous Commitments Loose Connections Vulnerability Disclosure Words of Thanks Emergence Vigor Loaf of Time Collaborative Field Activity Footprints Chaotic Path to Breakthrough Ideas Taking Shape Inside Innovator Roadmap to the Goal Improvised Roles Spadework for Creativity Power to Change the World Quality Line Creative Clashes Generative Destruction Beyond Expectations Project Followers Strategic Developments Context of the World Endurance to Continue Creating Polishing Senses [Words For a Journey] A New Journey The First Step Departure Announcement Travel Plan Fellow Travelers Personal Attributes Guaranteed Fashion Hint Harvesting Metamorphosis Cinderella Makeover Go Natural Small Accomplishments Treat Time Positive Thinking Courage to Leave Compatibility Test Smart Shopper Good Care Balanced Diet Body Cycle Tomorrow’s Body Shape Fateful Encounters Personal Wonderland Concept of the Brand The Secret Ingredient Lavish Makeover Dream Day Growing with Love Cheer-up Cookies Spice it up! Boot Button Ignition Question Feel the Soul Various Sides Space Out Back to the Start Power from the Past Role Model Be Passionate! My Story Live Thoroughly Luminous Intellect Deep Inner Calm Candid Sentiments Noticing Mind Sunnyspot Essential Message Moving Characters Symbolic Representation Center Words Hunting Overall Rough Sketch Sketches of Details Image of Motion Word Association Game Deciding the Amount Layout of Space Instinct Direction Zooming Out Lively Peak Capture Acting Illustrator Time Symbol Mood Unity Consistent Story Composition Differentiation Strangeness Busters Simple Illustration Illustration Fans Intriguing Doodles External Inspiration Third Person View Polishing Word Sense Stock of Expressions Improving by Drawing [Holistic Pattern-Mining] Holistic Pattern Mining Element Mining My Own Experience Posting Notes Describe it Thoroughly Re-Mining Visual Clustering Deep Connections Dyadic Comparison Balance the Islands Plain Labels 30+ Pattern Languages 1000+ Patterns
- 10. Dialogue Workshop with the Learning Patterns 1,000 freshmen participate in dialogue workshops with using the Learning Patterns every year, for past 7 years (Keio University)
- 11. Using the Collaboration Patterns In Junior High School, Japan http://creativeshift.co.jp/interview/1026/
- 12. Analyzing good presentations with the Presentation Patterns A class for high school students
- 13. Pattern WritingPattern Mining Pattern Symbolizing Research on the Methodology of Creating Patterns Patterns on Creating Patterns Iba, T., and Isaku, T. (2016) “A Pattern Language for Creating Pattern Languages: 364 Patterns for Pattern Mining, Writing, and Symbolizing,” in the 23rd Conference on Pattern Languages of Programs (PLoP2016).
- 14. Unfolding the black box of the pattern creating process…
- 15. Pattern Symbolizing Pattern Writing Pattern Mining Method of Creating Pattern Languages A bottom-up method of collecting knowledge, organizing them into abstract concepts, and documenting each one as a “pattern”
- 16. Method of Creating Pattern Languages A bottom-up method of collecting knowledge, organizing them into abstract concepts, and documenting each one as a “pattern”
- 17. Pattern Mining: a two-step process Element Mining divergent process to gather as much info as possible Convergent process to discover relationship between the information Information Clustering (KJ-Method) ▼ ▼ labeling
- 18. Element Mining: divergent process to gather as much info as possible
- 19. Information Clustering (KJ Method)
- 20. Labelling
- 21. Each grouping that is formed in the process is a candidate for a potential pattern
- 22. Pattern Symbolizing Pattern Writing Pattern Mining Once the Mining is complete..
- 23. Today’s activities Element Mining KJ (Clustering) Method
- 24. Workshop Overview Element Mining Group Work Closing reflection Photo Demonstration of the KJ method KJ method Group Work Overview of what we do Explanation of our style of the pattern creating process Lab members’ assistance (generator) Prof.Iba’sassistance
- 25. Sharing tips regarding the given domain and writing each down on sticky notes Element Mining
- 26. Sharing tips regarding the given domain and writing each down on sticky notes: • Take turns sharing your experience or tips about the domain. • Write down the gist of each tip/example on a yellow sticky note and stick it randomly onto the craft paper • If possible, write down the problem that would happen if the tip (solution) is not initiated on blue sticky notes Element Mining: data collection through group dialog Tip/example Problems
- 27. What advice would you give to first-year teachers? Specific examples/episodes from your own career. Discussion Starters
- 28. Element Mining
- 29. Workshop Overview Element Mining Group Work Closing reflection Photo Demonstration of the KJ method KJ method Group Work Overview of what we do Explanation of our style of the pattern creating process Lab members’ assistance (generator) Prof.Iba’sassistance
- 30. Process to discover deep-level connections between the mined information. Clustering (KJ-Method)
- 31. KJ-Method • Method for created by Japanese Anthropologist Kawakita, Jiro (hence the name) • NOT a process of categorization (into existing categories), but rather a bottom-up process of discovering new categories of classifying information • Based on the anthropological philosophy of not bringing in existing concepts from your culture, but rather discovering cultural concepts through pure observation. “It is not sufficient for people to know about the KJ method intellectually, it is only fully understood when it is experienced” - Jiro Kawakita
- 32. Starting from Chaos Hidden Meanings One to One Comparison Talking while Moving Doubting Clusters Discovering the Islands Excerpts from Pattern Mining Patterns
- 33. Drawing a Map Excerpts from Pattern Mining Patterns Throughout the KJ method, you are mapping out the elements by their meanings: the physical distance between two ideas should represent their closeness in meaning
- 34. Starting from Chaos The KJ-method is a slow process: resist the urge to introduce categories, axes, etc for a quick solution. Observe as order emerge throughout the process. Excerpts from Pattern Mining Patterns
- 35. One to One Comparison elements must be considered on a one-to-one relationship: potential categories shall not be thought of. Excerpts from Pattern Mining Patterns
- 36. Talking while Moving The KJ method is a collaborative process: always consult with your group members when you think an element should be moved. Excerpts from Pattern Mining Patterns
- 37. Hidden Meanings Be aware of the two possible results when grouping patterns: Grouping them could either a) abstract the idea to blur its meaning, or b) strengthen e/o by highlighting aspects that may be hidden as a single idea Excerpts from Pattern Mining Patterns
- 38. Discovering Islands Once you have the feeling that all of the elements are “in the correct place,” lightly circle around each cluster to cut out potential groupings for patterns. Excerpts from Pattern Mining Patterns
- 39. Doubting Clusters Once clusters start to formate, take the chance to reconsider each of the groups: some groups may convey their message when broken up into smaller clusters. Do not be afraid to reorganize already-formed clusters. Excerpts from Pattern Mining Patterns
- 40. KJ-Method: an example from the Project Design Patterns You want to know what your customers are looking for through your services. In this context: You make assumptions and think you know your customers without actually understanding the customer experience. As a project designer, it is difficult to imagine how your customers feel about your service(s). You could survey your customers to see what their expectations and demands are, but customers do not always know what they want. Even if they do provide you with some insight, it is difficult to determine what type of circumstances led to these customer experiences. As a result, you may overlook the real problems/concerns that customers have and make false assumptions. Therefore: Experience your own service by paying for it with your own money and see what types of problems/ inconveniences you encounter as a customer. Instead, of estimating/guessing the customer’s feelings through surveys and your imagination, experience your service the way they do, and see for yourself how your customers feel. For instance, if you are running a hotel business, you can get a real sense of what a customer experiences by paying for a room and staying at the hotel as a guest. This will also help you determine what parts of the service(s) you found unpleasant. As a result: You will be able to provide better service by experiencing the problems (and possible changes in your service) firsthand and reflecting on them in your project. You will also begin to have a keen sense of your customers’ needs, especially if you deepen your understanding of your customers. Needless to say, it is also important to listen to other customers’ voices and reflect their opinions in your project. Become a Real Customer Some aspects are only visible when you pay out of your own pocket.
- 41. Firstly be an end user yourself Be an end user Bought a condominium in the first year after graduating university Bought a condominium and found problems occurring during the purchase Think about what to do from the existing problems (problem solving) Found the problems in the community by actually living in it. Feel what the problem is firsthand Came up with “Cooperative House” as the result of being an end user of a condominium When purchasing the condo, the developer was very inflexible to alterations Ask ”why” against the rule, and find a way to breakthrough Think of “how” you can achieve it Do what everyone can’t do to win. A person who can grab a chance is a person who can make an effort
- 42. Firstly be an end user yourself Be an end user Bought a condominium in the first year after graduating university Bought a condominium and found problems occurring during the purchase Think about what to do from the existing problems (problem solving) Found the problems in the community by actually living in it. Feel what the problem is firsthand Came up with “Cooperative House” as the result of being an end user of a condominium When purchasing the condo, the developer was very inflexible to alterations Ask ”why” against the rule, and find a way to breakthrough Think of “how” you can achieve it Do what everyone can’t do to win. A person who can grab a chance is a person who can make an effort
- 43. Firstly be an end user yourself Be an end user Bought a condominium in the first year after graduating university Bought a condominium and found problems occurring during the purchase Think about what to do from the existing problems (problem solving) Found the problems in the community by actually living in it. Feel what the problem is firsthand Came up with “Cooperative House” as the result of being an end user of a condominium When purchasing the condo, the developer was very inflexible to alterations Ask ”why” against the rule, and find a way to breakthrough Think of “how” you can achieve it Do what everyone can’t do to win. A person who can grab a chance is a person who can make an effort
- 44. Firstly be an end user yourself Be an end user Bought a condominium in the first year after graduating university Bought a condominium and found problems occurring during the purchase Think about what to do from the existing problems (problem solving) Found the problems in the community by actually living in it. Feel what the problem is firsthand Came up with “Cooperative House” as the result of being an end user of a condominium When purchasing the condo, the developer was very inflexible to alterations Ask ”why” against the rule, and find a way to breakthrough Think of “how” you can achieve it Do what everyone can’t do to win. A person who can grab a chance is a person who can make an effort
- 45. Firstly be an end user yourself Be an end user Bought a condominium in the first year after graduating university Bought a condominium and found problems occurring during the purchase Think about what to do from the existing problems (problem solving) Found the problems in the community by actually living in it. Feel what the problem is firsthand Came up with “Cooperative House” as the result of being an end user of a condominium When purchasing the condo, the developer was very inflexible to alterations Ask ”why” against the rule, and find a way to breakthrough Think of “how” you can achieve it Do what everyone can’t do to win. A person who can grab a chance is a person who can make an effort
- 46. Firstly be an end user yourself Be an end user Bought a condominium in the first year after graduating university Bought a condominium and found problems occurring during the purchase Think about what to do from the existing problems (problem solving) Found the problems in the community by actually living in it. Feel what the problem is firsthand Came up with “Cooperative House” as the result of being an end user of a condominium When purchasing the condo, the developer was very inflexible to alterations Ask ”why” against the rule, and find a way to breakthrough Think of “how” you can achieve it Do what everyone can’t do to win. A person who can grab a chance is a person who can make an effort
- 47. Firstly be an end user yourself Be an end user Bought a condominium in the first year after graduating university Bought a condominium and found problems occurring during the purchase Think about what to do from the existing problems (problem solving) Found the problems in the community by actually living in it. Feel what the problem is firsthand Came up with “Cooperative House” as the result of being an end user of a condominium When purchasing the condo, the developer was very inflexible to alterations Ask ”why” against the rule, and find a way to breakthrough Think of “how” you can achieve it Do what everyone can’t do to win. A person who can grab a chance is a person who can make an effort
- 48. Firstly be an end user yourself Be an end user Bought a condominium in the first year after graduating university Bought a condominium and found problems occurring during the purchase Think about what to do from the existing problems (problem solving) Found the problems in the community by actually living in it. Feel what the problem is firsthand Came up with “Cooperative House” as the result of being an end user of a condominium When purchasing the condo, the developer was very inflexible to alterations Ask ”why” against the rule, and find a way to breakthrough Think of “how” you can achieve it Do what everyone can’t do to win. A person who can grab a chance is a person who can make an effort
- 49. Firstly be an end user yourself Be an end user Bought a condominium in the first year after graduating university Bought a condominium and found problems occurring during the purchase Think about what to do from the existing problems (problem solving) Found the problems in the community by actually living in it. Feel what the problem is firsthand Came up with “Cooperative House” as the result of being an end user of a condominium When purchasing the condo, the developer was very inflexible to alterations Ask ”why” against the rule, and find a way to breakthrough Think of “how” you can achieve it Do what everyone can’t do to win. A person who can grab a chance is a person who can make an effort
- 50. Firstly be an end user yourself Be an end user Bought a condominium in the first year after graduating university Bought a condominium and found problems occurring during the purchase Think about what to do from the existing problems (problem solving) Found the problems in the community by actually living in it. Feel what the problem is firsthand Came up with “Cooperative House” as the result of being an end user of a condominium When purchasing the condo, the developer was very inflexible to alterations Ask ”why” against the rule, and find a way to breakthrough Think of “how” you can achieve it Do what everyone can’t do to win. A person who can grab a chance is a person who can make an effort Become a Real Customer
- 51. You want to know what your customers are looking for through your services. In this context: You make assumptions and think you know your customers without actually understanding the customer experience. As a project designer, it is difficult to imagine how your customers feel about your service(s). You could survey your customers to see what their expectations and demands are, but customers do not always know what they want. Even if they do provide you with some insight, it is difficult to determine what type of circumstances led to these customer experiences. As a result, you may overlook the real problems/concerns that customers have and make false assumptions. Therefore: Experience your own service by paying for it with your own money and see what types of problems/ inconveniences you encounter as a customer. Instead, of estimating/guessing the customer’s feelings through surveys and your imagination, experience your service the way they do, and see for yourself how your customers feel. For instance, if you are running a hotel business, you can get a real sense of what a customer experiences by paying for a room and staying at the hotel as a guest. This will also help you determine what parts of the service(s) you found unpleasant. As a result: You will be able to provide better service by experiencing the problems (and possible changes in your service) firsthand and reflecting on them in your project. You will also begin to have a keen sense of your customers’ needs, especially if you deepen your understanding of your customers. Needless to say, it is also important to listen to other customers’ voices and reflect their opinions in your project. Become a Real Customer Some aspects are only visible when you pay out of your own pocket.
- 52. Creating Own Pattern Language in Education Patterns for self-directed learning at home (elementary school, 12 years old) Pattern Mining - Clustering in cooperation with Kazuo Tsukahara (2014-2015) Pattern Writing - Revising Pattern Writing with Writing Sheet Improving their self-directed learning with their own patterns Yuji Harashima, Tetsuro Kubota, Tasuku Matsumura, Kazuo Tsukahara, and Takashi Iba, "Learning Patterns for Self-directed Learning with Notebooks," PLoP’14 Proceedings of the 21st Conference on Pattern Languages of Programs, 2014
- 53. Collaborating to improve their own presentations with the Presentation Pattern A workshop for graduate students
- 56. For More Information… Pattern Mining * Sasabe, A., Kaneko, T., Takahashi, K., Iba, T. (2016) “Pattern Mining Patterns: A Search for the Seeds of Patterns,” in the 23rd Conference on Pattern Languages of Programs (PLoP2016). * Pattern Writing http://www.europlop.net/content/start-writing * Visual Clustering for Writing a New Pattern Language for Creative Collaborations (Collaboration Patterns Project #2) https://vimeo.com/42780071 * Pattern Languages as New Tools for Learning in the Creative Society (Takashi Iba) https:// www.slideshare.net/takashiiba/pattern-languages-as-new-tools-for-learning-in-the-creative-society- takashi-iba * Pattern Language 3.0 and Fundamental Behavioral Properties (Takashi Iba, PURPLSOC15 KEYNOTE, 2015) https://www.slideshare.net/takashiiba/pattern-language-30-and-fundamental- behavioral-properties-takashi-iba-purplsoc15-keynote-2015 * Pattern Language 3.0 and Fundamental Behavioral Properties http://www.purplsoc.org/wp- content/uploads/2016/12/PURPLSOC_book2-1.pdf * Iba, T., and Isaku, T. (2012) “Holistic Pattern-Mining Patterns: A Pattern Language for Pattern Mining on a Holistic Approach,” in the 18th Conference on Pattern Languages of Programs (PLoP2012).http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.681.4349