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Enable High-performance and Strategic Capabilities with Flow Metrics

To remain relevant amid increasing market disruption, organizations have no choice but to compress their software delivery timelines to deliver features customers want, faster.

Frequently, tactical decisions are made to add people, invest in more tools, and increase the amount of work in teams’ backlogs without achieving the desired results. Agile transformations introduce methodologies and frameworks without the appropriate support mechanisms for success. To enable high performance and inform strategic decisions, organizations need a new foundation.

During this on-demand webinar, Tasktop Flow Framework Engagement Manager, Kristen Biddulph, presents how Flow Metrics provide that foundation, irrespective of methodology or framework, by surfacing end-to-end data on an organization’s flow of work, providing insights that will help them meet their goals.

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Enable High-performance and Strategic Capabilities with Flow Metrics

  1. 1. © 2020 Tasktop© 2020 Tasktop Technologies Incorporated. Enable High-performance and Strategic Capabilities with Flow Metrics February 13, 2020
  2. 2. © 2020 Tasktop Speaker Introduction Kristen Biddulph Flow Framework Engagement Manager Kristen is the Flow Framework™ Engagement Manager at Tasktop Technologies. She has led software delivery teams over the last six years through end-to-end agile transformations coaching teams to coalesce cross-functionally while orienting around a product. Her current focus is on providing solutions to enable organizations' high performance by surfacing flow metrics on their product-centric journeys.
  3. 3. © 2019 Tasktop Technologies Incorporated. Business IT ARTIFACT TYPES7 TOOLS6 PROJECTS10 TEAMS8 PRODUCT1
  4. 4. © Tasktop Technologies Inc. 2019 Tasktop Confidential Information Amazon Bestseller
  5. 5. © Tasktop Technologies Inc. 2020 Tasktop Confidential Information Tasktop Hub: Fix what is going on Fix the bottlenecks Tasktop Viz: See what is going on See where the bottlenecks are
  6. 6. © 2020 Tasktop Use Flow Metrics to Drive Business Results Business Results Business Value Business Cost Quality Happiness Flow Efficiency Flow Time Flow Velocity Flow Load Flow Metrics Flow Distribution
  7. 7. © 2020 Tasktop Debts Improving code or ways of work, pulled by architects or VSAs Defects Quality improvements, pulled by customer Features New business value, pulled by customer Risks Security, availability, compliance, pulled by risk officers Request | Epic | Story | Requirement | … Risk | Security | Vulnerability | … Defect | Bug | Issue | … Tech Debt | Refactoring | Upgrading | New Practice | … Flow Item Modeling Knowledge work is sorted into four types of value creation Flow Items are Units ofValue Creation
  8. 8. The Total number of flow items currently in a “Active” or “Waiting” state. Flow Load
  9. 9. The ratio of flow items completed over a particular time period. Flow Distribution
  10. 10. Number of flow items completed (i.e. flow state=done) in a given time period. Flow Velocity
  11. 11. The total time from work start to work complete, including both active and wait states. Flow Time
  12. 12. Measures the actual time you have spent on a flow item as a percentage of the total flow time. Flow Efficiency
  13. 13. © 2020 Tasktop Implementing the Flow Framework™ withTasktopFlowFrameworkStarter Capitalize on Reduced Time to Market & Velocity Gains Define & Measure Entire Product Portfolio Expand to More Product Value Streams EnterpriseImplementation Learn to See Learn to Improve Learn to Scale Share Successes to Shift Mindsets Connect Tools / Model Value Streams Baseline Flow Metrics Identify Bottlenecks & Gain Insights Diagnose Bottlenecks to Drive Investment Strategy Design Flow Improvement Strategies Measure Business Impact of Improving Flow Our goal in this program is to provide your organization with the infrastructure needed to define and measure software delivery with the Flow Metrics, and to connect your product value streams across your best-of-breed tool landscape. Start small, measure, iterate and refactor.
  14. 14. © 2020 Tasktop We are starting small • 3 product value streams; 6 months • Make the end-to-end value stream for software products explicit, visual and measurable • Learn a new language—the language of Flow—to articulate where things are today • The goal is to improve the flow of business value • Shortening Flow Time and increasing Flow Velocity • Gather baseline metrics for your improvement initiatives • Learn to use your flow data to outline continuous improvement experiments, driven by the business results you need to achieve
  15. 15. © 2020 Tasktop WK 0 WK 4 WK 6 WK 9 WK 12 WK 15 WK 18 WK 20 WK 24 WK 0 WK 4 WK 6 WK 9 WK 12 WK 15 WK 18 WK 20 WK 24 01. Implementation Planning Training Identify additional PVS, create VSA Diagram and Product Canvas 02. Product Provisioning Establish tool connections Model and visualize PVS Baseline Flow Metrics Strategies to improve flow Learnings & strategies for continuous improvement 04. Model Additional Product Value Streams Model and visualize PVS Baseline Flow Metrics Strategies to improve flow Learnings & strategies for continuous improvement Stakeholder Review Review Review Review Review Review Retrospective & Plan to Scale 03. Model a Product Value Stream • Identify Flow Team • Identify PVS • Create VSA Diagram • Create Product Canvas • Track business results • Identify Flow Team • Identify PVS • Create VSA Diagram • Tool Network Assessment* • Create Product Canvas 05. Hub (Optional) POC Hub Integrations
  16. 16. © 2020 Tasktop Enterprise FlowTeam and PVSTeams • Oversee the program • Provide the systems thinking • Support the experiments and elevate insights to the organizational level • Utilize the results to drive systemic improvements to your value streams • Manage the sustaining and scaling of the product design implementation across the enterprise PVS Teams • Subject matter experts for a specific product, including: • Someone focused on delivery and people management • Someone focused on improving business results • Someone focused on improving flow • These might include a Product Owner, Product Manager, scrum master, RTE, Agile Delivery Manager, etc. • Will be modeling their value streams, tracking their business results, interpreting their Flow Metrics, designing experiments, evaluating and sharing the results Enterprise Flow Team
  17. 17. © 2020 Tasktop Your Enterprise FlowTeam • Oversee the program • Provide the systems thinking • Support the experiments and elevate insights to the organizational level • Utilize the results to drive systemic improvements to your value streams • Manage the sustaining and scaling of the product design implementation across the enterprise Enterprise Flow Team Executive Champion Product Journey Owner VS Architect VS Implementer • Creates and catalyzes the Flow Team • Provides direction on vision, budget, authority, needs, and timelines • Is responsible for overall outcome • Does not participate directly • Is the IT business-level owner of the project to product transition • Works with executives and managers across IT and lines of business to deploy the Flow Framework™ • Focused on providing the business with end-to-end integration visibility • Is the technical champion for the work • Focused on providing end-to-end integration • Architects for speed of delivery, providing the model designs • Works with Tasktop and understands the details necessary to generate Flow Metrics • Works with the Value Stream Architect to implement models in the tools
  18. 18. © 2020 Tasktop FlowTeam Accompanies the Journey of PVSTeams Flow Framework™ Starter Participants Enterprise Flow Team • Develop hypotheses • Design experiments • Measure results Learning Outcomes Apply to people, process, technology across the entire enterprise Share stories to change cultureOutcomes Utilize systems thinking to scale across enterprise
  19. 19. © 2020 Tasktop • Free one-hour consulting session • Identify the product value streams within your organization, visualize the flow of work, and discover opportunities to make your value stream more tangible. • www.tasktop.com/value-stream-architecture-consulting • See Tasktop Viz in action • Schedule a demo to see how Viz can help you measure Flow Metrics. • www.tasktop.com/demo-request • Learn more • Read more about the Flow Framework, Flow Metrics, and where to begin. • www.tasktop.com/flow-framework How do you get started with the Flow Framework™?
  20. 20. © 2020 Tasktop tasktop.com @tasktop Thank you. Any questions?

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