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How to Drive Maximum Business Value from IT Investments with the Flow Framework

When organizations connect and measure the impact of their IT investments on the business’ strategy, business and technology leaders are able to partner more effectively and accelerate the delivery of real business value.

But to do so, these teams must be seamlessly aligned throughout the delivery pipeline, able to quickly identify and resolve bottlenecks, and work together to optimize their processes end-to-end. Flow Metrics enable organizations to measure what matters in software delivery, optimizing the flow of business value from ideation to operation and turning IT from a project-oriented cost center to a profit-generating product operating model.

Key Takeaways:

Discover how to align business and IT leaders to optimize value delivery using the Flow Framework™
Learn how to use Flow Metrics to expose bottlenecks and reveal opportunities to improve time-to-market, responsiveness to customers, and quality
Understand how to create a seamless end-to-end flow of business value in large-scale application delivery using Blueprint Storyteller and Tasktop Hub

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How to Drive Maximum Business Value from IT Investments with the Flow Framework

  1. 1. © 2019 Tasktop© 2020 Tasktop Technologies Incorporated. How to Drive Maximum Business Value from IT Investments with the Flow Framework™ Tony Higgins – CTO Blueprint Software Systems Carmen DeArdo – Tasktop Principal Flow Advisor
  2. 2. © 2019 Tasktop Housekeeping • All attendees are muted and in listen-only mode • We will answer all questions at the end of the webinar • Please submit your questions in the Q&A section (not under the Chat functionality) • We will be asking two poll questions during the webinar, please participate by selecting your answer in the poll window • We will share a copy of the recording with all participants after the webinar is complete
  3. 3. © 2019 Tasktop Carmen DeArdo Carmen has experience both leading and consulting on Enterprise wide DevOps Journeys over the last decade. His current focus is on utilizing this experience and Value Stream Management principles to help companies move from a project to a product model and accelerate their flow of business value work. https://www.linkedin.com/in/carmendeardo/ @carmendeardo Principal Flow Advisor @ Tasktop
  4. 4. © 2019 Tasktop Tony Higgins Tony Higgins is responsible for the vision and evolution of Storyteller, Blueprint's enterprise SaaS platform for scaled agile development. Tony has a broad base of software delivery skills and experience ranging from start-ups to global enterprises, and is passionate about building technology that lets teams deliver high-value product releases faster, at reduced cost and risk. CTO @ Blueprint
  5. 5. © 2019 Tasktop Tasktop The Leader in Value Stream Integration 36 Strategic Partners 58 Tools Supported 300+ Tool Versions Supported 500k API tests run per day Founded 2007 Facilitating flow across the end-to-end software delivery toolchain 43 of the Fortune 100 160+ staff committed to your journey
  6. 6. © Tasktop Technologies Inc. 2020 Tasktop Confidential Information Amazon Bestseller 25,000+ copies sold “My newest favorite book. I think I can see a bit more of the future from here. ” Every decade, there are a couple of books that genuinely change my worldview.” Dean Leffingwell Creator of SAFe® Gene Kim Author of Phoenix Project
  7. 7. © 2019 Tasktop The Problem We have implemented Agile! We have implemented New Technologies! We have certified Processes! So why is the business still unhappy?
  8. 8. © 2019 Tasktop Increase flow across the entire value stream Time BUT must also connect to the business Agile is a good place to start And ”Code To Cloud” is necessary Agile Design / Develop / Test Stories from Backlog through Iterations Customer Concept (IDEA) through Feature Definition Stories Done until deployed into production
  9. 9. © 2019 Tasktop True North • Focus is on accelerating the delivery of Business Value • Reduce Flow Time from Business Idea/Hypothesis to Delivery and Feedback • Business Success • Higher Engagement • Innovation
  10. 10. © Tasktop Technologies Inc. 2019 Tasktop Confidential Information Value Stream Management A new way to manage a software delivery organization from strategy to delivery focusing on products and their value streams Flow Framework™ Tasktop’s structured and prescriptive approach to executing Value Stream Management Value Stream Visibility Tasktop Viz Value Stream Integration Tasktop Integration Hub
  11. 11. © Tasktop Technologies Inc. 2019 Tasktop Confidential Information FlowFramework™ The Flow Framework ™ is a framework created by Mik Kersten, CEO of Tasktop Technologies Incorporated (“Tasktop”). This diagram is licensed under the Attribution No Derivatives Creative Commons License, accessible at https://creativecommons.org/licenses/by-nd/4.0/legalcode.
  12. 12. © 2019 Tasktop What flows in software delivery? Features Defects Risks Debts New business value, pulled by customer Quality improvements, pulled by customer Security, availability, compliance, pulled by risk officers Technical debt improvements, pulled by architects Flow Items are MECE* *Mutually Exclusive and Comprehensively Exhaustive (credit: Dr. Mik Kersten – “Project to Product”)
  13. 13. © 2019 Tasktop Debts & Risks Quality Defect Work Feature Work Diagram: Adapted from Gene Kim Push to Market
  14. 14. © 2019 Tasktop Debts & Risks Quality Feature Work Defect Work Debt Spiral
  15. 15. © 2019 Tasktop Debts & Risks Quality Debt WorkFeature Work :) Feature Work Diagram: Adapted from Gene Kim Debt & Risk Reduction
  16. 16. © 2019 Tasktop IT is disconnected from the business and vision Leadership is tracking activities not the results Project funding is fundamentally broken Business feels IT is solving its own problems, not delivering more (cost center view as opposed to profit center) IT feels like a black box to the business A New Way of Thinking – Product Value Streams
  17. 17. © 2019 Tasktop Project vs. Product Orientation Budgeting Timeframes Success Teams Prioritization RiskVisibility
  18. 18. © 2019 Tasktop Types of Product Value Streams Types Who Pulls Value? Examples Business Products External customers • Services • Products • Mobile apps • Websites Platform Products Internal customers Shared business services • HR • CRM • Reporting and analytics • Content management and delivery Shared IT services • Performance • Security • Audit and Compliance IT for IT Practitioners and contributors • Delivery pipeline – the software delivery toolchain • Infrastructure as a Service • Employee productivity suite
  19. 19. © 2019 Tasktop Characteristics of a Product Value Stream • End-to-end flow of work for an IT product • Spans from ideation all the way to the delivery of value and operation • Starts with a customer and ends with a benefit delivered to the customer and receiving feedback (PDCA) • Will have a notion of all the Flow Items: Features, Defects, Debt, Risk
  20. 20. © 2019 Tasktop An emerging approach, done digitally, Value Stream Management tracks and measures work artifacts continuously to visualize the flow of business value and expose bottlenecks, in an effort to optimize end-to-end business value. A New Way of Measuring – Flow and Business Results
  21. 21. © 2019 Tasktop How long did it take for this feature to get through the value stream? How much wait time was there for defects? What is the distribution between defects, features, risk and technical debt? 01 02 03 Active Waiting Start End Key Questions
  22. 22. © 2019 Tasktop Flow Metrics • Flow Distribution: A measure to see tradeoffs • Flow Velocity: A measure of throughput/productivity • Flow Load: Amount of Work-in-Progress (WIP across end to end VS) • Flow Time: A measure of speed • Flow Efficiency: Work vs. wait ratio
  23. 23. © 2019 Tasktop Business Results • Value • Cost • Quality • Happiness (of the Product VS Team)
  24. 24. © 2019 Tasktop What’s the Point? • Flow metrics are tied to business value • Flow metrics are based on outcomes • Flow metrics provide a feedback loop to improve decisions
  25. 25. © 2019 Tasktop “Every system is perfectly designed to get the results it gets.” – W. Edwards Deming A New Way of Architecting - Speed of Delivery
  26. 26. © 2019 Tasktop Value Stream Architecture Principles • Architect & Integrate for Flow and Speed of Delivery • Implement Flow Metrics • Utilize metrics in retrospectives and ask, “what’s slowing us down, how can we go faster?” • Replace request/response/SLAs with Self-Service • Create continuous improvement initiatives which are prioritized with other work and made visible
  27. 27. February 26, 2020 © Blueprint 2020 All Rights Reserved.27
  28. 28. © Blueprint 2020 All Rights Reserved. 28 Business Value Streams Business Processes User-System Scenarios Business Rules Operational Nonfunctionals UI Mockups Customer Journeys Personas Customer Segmentations Regulations Proposed Rules Notices Enforcement Actions Interpretations Policies Procedures Controls Revision Nonfunctionals Information Models Legacy Systems Reuse Opportunities Standards Common ComponentsTransition Nonfunctionals SOLUTION PROBLEM / NEEDS Features Epics Themes User Stories
  29. 29. Discovery-Design for the Enterprise © Blueprint 2020 All Rights Reserved. 29 Dev Ops
  30. 30. Discovery-Design for the Enterprise © Blueprint 2020 All Rights Reserved. 30 Sprint Planning Problem Definition Stakeholder & Persona Analysis Backlog Prioritize Track Progress Sprint Review Task Decompose Solution Ideation Experiment & Prototyping Business Value Stream Analysis Customer Journey Mapping Regulatory Obligations Solution Definition (User Stories, Gherkins) Legacy Constraints Business Rules & Constraints Persona Analysis DISCOVERY-DESIGN BUILD PI Planning Risk Tracking Work Dependencies Progress Dashboards Work Tracking Roadmapping
  31. 31. Storyteller Demonstration Product Orientation
  32. 32. Storyteller Demonstration Simplify analysis and communication Improved productivity and quality, faster delivery IP saved and accessible for visibility, reuse •Discussions •Breadth of Model Types •Model Decomposition •User-System Interaction •Storyboarding •Autogen Functional Tests •Autogen User Stories •Autogen Gherkins •Work Management Integration •Autogen Documentation •Workflow and Review-Approve •Dashboards •Configurable Workspaces •Organization & Editing •Automated Versioning •Precise Tracing •Impact Analysis •Intelligent Recommendations •Reuse •Collections & Baselines Visual Collaboration Centralized Data Agile Automation
  33. 33. Storyteller Demonstration Simplify analysis and communication Improved productivity and quality, faster delivery IP saved and accessible for visibility, reuse •Discussions •Breadth of Model Types •Model Decomposition •User-System Interaction •Storyboarding •Autogen Functional Tests •Autogen User Stories •Autogen Gherkins •Work Management Integration •Autogen Documentation •Workflow and Review-Approve •Dashboards •Configurable Workspaces •Organization & Editing •Automated Versioning •Precise Tracing •Impact Analysis •Intelligent Recommendations •Reuse •Collections & Baselines Visual Collaboration Centralized Data Agile Automation
  34. 34. Storyteller Demonstration Simplify analysis and communication Improved productivity and quality, faster delivery IP saved and accessible for visibility, reuse •Discussions •Breadth of Model Types •Model Decomposition •User-System Interaction •Storyboarding •Autogen Functional Tests •Autogen User Stories •Autogen Gherkins •Work Management Integration •Autogen Documentation •Workflow and Review-Approve •Dashboards •Configurable Workspaces •Organization & Editing •Automated Versioning •Precise Tracing •Impact Analysis •Intelligent Recommendations •Reuse •Collections & Baselines Visual Collaboration Centralized Data Agile Automation
  35. 35. Storyteller Demonstration Simplify analysis and communication Improved productivity and quality, faster delivery IP saved and accessible for visibility, reuse •Discussions •Breadth of Model Types •Model Decomposition •User-System Interaction •Storyboarding •Autogen Functional Tests •Autogen User Stories •Autogen Gherkins •Work Management Integration •Autogen Documentation •Workflow and Review-Approve •Dashboards •Configurable Workspaces •Organization & Editing •Automated Versioning •Precise Tracing •Impact Analysis •Intelligent Recommendations •Reuse •Collections & Baselines Visual Collaboration Centralized Data Agile Automation
  36. 36. © Tasktop 2020 Tasktop Confidential Information Tasktop Hub: Fix what is going on Fix the bottlenecks Tasktop Viz: See what is going on See where the bottlenecks are
  37. 37. © Tasktop Technologies Inc. 2020 Tasktop Confidential Information Viz Prescriptive Flow Metrics with no coding ● Records how work is progressing from the objective data captured from tools across all contributing departments and teams ● Projects the business view of products and portfolios onto the data and highlights value delivery, through AI-driven, layered modeling ● Replays history to uncover the factors that impact business outcomes to inform future decisions © Tasktop Technologies Inc. 2019 Tasktop Confidential Information
  38. 38. © Tasktop Technologies Inc. 2020 Tasktop Confidential Information Viz ● Out-of-the-box Flow Metrics for a realistic approach to digital transformation… but how matters... ○ Connects to all of your tools ■ 60 connectors across ideate, create, release and operate ○ Instant data access with no coding and without making any premature changes to your existing tools, processes, or workflows ○ Point-and-click multi-layered modeling ■ No plug-ins or changes to existing tools ■ No ETL and custom data extraction ■ No expensive data lakes full of uncorrelated data ■ Infinite flexibility of how to view your products and activities Key Product Highlights © Tasktop Technologies Inc. 2019 Tasktop Confidential Information
  39. 39. © Tasktop Technologies Inc. 2020 Tasktop Confidential Information FlowFramework Project & Cost Centers Siloes & proxy metrics Fragmented value streams Product Value Streams Flow Metrics & Business Results Integrated Value Stream Network The Flow Framework™ was created by Mik Kersten, CEO of Tasktop. The Flow Framework diagram is protected by copyright laws and may not be copied, modified or distributed without the express written permission of Tasktop.
  40. 40. © 2019 Tasktop Resources
  41. 41. © 2019 Tasktop • Free one-hour consulting session • Identify the product value streams within your organization, visualize the flow of work, and discover opportunities to make your value stream more tangible. • www.tasktop.com/value-stream-architecture-consulting • See Tasktop in action • Schedule a demo to see how Viz can help you measure Flow Metrics. • www.tasktop.com/demo-request • Learn more • Read more about the Flow Framework, Flow Metrics, and where to begin. • www.tasktop.com/flow-framework How do you get started with the Flow Framework™?
  42. 42. © 2019 Tasktop • See Storyteller in action • Schedule a demo to see how Storyteller can help you align your enterprise development teams to delivery better products, faster. • www.blueprintsys.com/get-started • Learn more • Read more about scaling agile enterprise-wide, improving efficiency and alignment, and where to begin. • www.blueprintsys.com/resources How do you get started with Storyteller?
  43. 43. © 2019 Tasktop© 2019 Tasktop Technologies Incorporated. Thank you for listening!

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