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Leveraging Validation Lifecycle Data to Drive Actionable Business Insights

In this on-demand webinar, Tasktop Sr. Value Stream Architect, Dan Feminella, Tx3 Services Co-founder and CRO, Eric Toburen, and Merck & Co. Test Tool Specialist, Petr Srajb, present n how organizations can start making data-driven decisions while maintaining compliance and traceability by:
- Automating the flow of Computer Systems Validation (CSV) Lifecycle data to eliminate duplicate entry and boost productivity.
- Providing real-time visibility into the health of your product value streams to see how business value is flowing—not just work
- Generating Flow Metrics to spot bottlenecks and identify opportunities where investment is needed to maximize business results.

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Leveraging Validation Lifecycle Data to Drive Actionable Business Insights

  1. 1. © 2020 Tasktop Technologies Inc. and Tx3 Services© 2020 Tasktop Technologies Inc. and Tx3 Services
  2. 2. © 2020 Tasktop Technologies Inc. and Tx3 Services DATA > DOCUMENTS
  3. 3. © 2020 Tasktop Technologies Inc. and Tx3 Services RTM User Requirement Specification (URS) Functional Requirement Specification (FRS) Design / Configuration Specification (DS/CS) User Acceptance Testing (PQ) System Test (OQ) Configuration Verification (IQ) Change Control Impact Assessment Design / Configuration Management Design / Configuration Specification (DS/CS)Build / Configure
  4. 4. © 2020 Tasktop Technologies Inc. and Tx3 Services vs. Document Centric Electronic Record Centric Requirement ID Requirement Description FRS-1 Requirement Description 1 F FRS-2 Requirement Description 2 FRS-3 Requirement Description 3 FRS-4 Requirement Description 4 FRS-5 Requirement Description 5 F FRS-6 Requirement Description 6 F FRS-7 Requirement Description 7 F FRS-8 Requirement Description 8 FRS-9 Requirement Description 9 FRS-10 Requirement Description 10 FRS-11 Requirement Description 11 FRS-12 Requirement Description 12 FRS-13 Requirement Description 13 FRS-14 Requirement Description 14 FRS-15 Requirement Description 15 FRS-16 Requirement Description 16 FRS-17 Requirement Description 17 FRS-18 Requirement Description 18 FRS-19 Requirement Description 19 FRS-20 Requirement Description 20 F Select All
  5. 5. © 2020 Tasktop Technologies Inc. and Tx3 Services Agile Management Requirements Test Management Defects ITSM Change Request A User Story US01 User Req URS012 Test Cases TC05,6,7 Defects 236 Services Ticket User Story User Requirement Test Case Defect Tick ID: A US01 - System Enhancment URS 012 TC05 Passed TC06 Failed Defect ID 236 TC07 Passed End to trace of an elements life cycle Data Synchronizer (Tasktop) Leveraging data to improve the CSV Process: Trace Matrix
  6. 6. © 2020 Tasktop Technologies Inc. and Tx3 Services Agile Management Jira Requirements Blueprint Test Management ALM Defects Jira ITSM ServiceNow Data Synchronizer (Tasktop)
  7. 7. © 2020 Tasktop Technologies Inc. and Tx3 Services 7 Data Aggregation • Real-Time Status • What if analysis • Planning / Projection • Resource effectiveness
  8. 8. © 2020 Tasktop Technologies Inc. and Tx3 Services RTM User Requirement Specification (URS) Functional Requirement Specification (FRS) Design / Configuration Specification (DS/CS) User Acceptance Testing (PQ) System Test (OQ) Configuration Verification (IQ) Change Control Impact Assessment Design / Configuration Management Design / Configuration Specification (DS/CS)Build / Configure
  9. 9. © 2020 Tasktop Technologies Inc. and Tx3 Services Requirement ID Requirement Description FRS-1 Requirement Description 1 F FRS-2 Requirement Description 2 FRS-3 Requirement Description 3 FRS-4 Requirement Description 4 FRS-5 Requirement Description 5 F FRS-6 Requirement Description 6 F FRS-7 Requirement Description 7 F FRS-8 Requirement Description 8 FRS-9 Requirement Description 9 FRS-10 Requirement Description 10 FRS-11 Requirement Description 11 FRS-12 Requirement Description 12 FRS-13 Requirement Description 13 FRS-14 Requirement Description 14 FRS-15 Requirement Description 15 FRS-16 Requirement Description 16 FRS-17 Requirement Description 17 FRS-18 Requirement Description 18 FRS-19 Requirement Description 19 FRS-20 Requirement Description 20 F Select All Requirement ID Requirement Description FRS-1 Requirement Description 1 F FRS-2 Requirement Description 2 FRS-3 Requirement Description 3 FRS-4 Requirement Description 4 FRS-5 Requirement Description 5 F FRS-6 Requirement Description 6 F FRS-7 Requirement Description 7 F FRS-8 Requirement Description 8 FRS-9 Requirement Description 9 FRS-10 Requirement Description 10 FRS-11 Requirement Description 11 FRS-12 Requirement Description 12 FRS-13 Requirement Description 13 FRS-14 Requirement Description 14 FRS-15 Requirement Description 15 FRS-16 Requirement Description 16 FRS-17 Requirement Description 17 FRS-18 Requirement Description 18 FRS-19 Requirement Description 19 FRS-20 Requirement Description 20 F Select All Requirement ID Requirement Description FRS-1 Requirement Description 1 F FRS-2 Requirement Description 2 FRS-3 Requirement Description 3 FRS-4 Requirement Description 4 FRS-5 Requirement Description 5 F FRS-6 Requirement Description 6 F FRS-7 Requirement Description 7 F FRS-8 Requirement Description 8 FRS-9 Requirement Description 9 FRS-10 Requirement Description 10 FRS-11 Requirement Description 11 FRS-12 Requirement Description 12 FRS-13 Requirement Description 13 FRS-14 Requirement Description 14 FRS-15 Requirement Description 15 FRS-16 Requirement Description 16 FRS-17 Requirement Description 17 FRS-18 Requirement Description 18 FRS-19 Requirement Description 19 FRS-20 Requirement Description 20 F Select All Requirement ID Requirement Description FRS-1 Requirement Description 1 F FRS-2 Requirement Description 2 FRS-3 Requirement Description 3 FRS-4 Requirement Description 4 FRS-5 Requirement Description 5 F FRS-6 Requirement Description 6 F FRS-7 Requirement Description 7 F FRS-8 Requirement Description 8 FRS-9 Requirement Description 9 FRS-10 Requirement Description 10 FRS-11 Requirement Description 11 FRS-12 Requirement Description 12 FRS-13 Requirement Description 13 FRS-14 Requirement Description 14 FRS-15 Requirement Description 15 FRS-16 Requirement Description 16 FRS-17 Requirement Description 17 FRS-18 Requirement Description 18 FRS-19 Requirement Description 19 FRS-20 Requirement Description 20 F Select All R E Q U I R E M E N T S T E S T P R O T O C O L S
  10. 10. © 2020 Tasktop Technologies Inc. and Tx3 Services Where is the risk in your document centric manual approach? • Human Error • Processes not followed in a consistent fashion • Lack of access to Real-time data • Loss of Data integrity • Inability to move at the speed the business requires A DOCUMENT CENTRIC APPROACH TO VALIDATION IS: • Costing you money • Increasing your compliance risk.
  11. 11. © 2020 Tasktop Technologies Inc. and Tx3 Services Keys to making the transition: • Understand the technology • Be honest about comfort and perceived risk • Compare the risk profile of both approaches • Look at the additional benefits to the business 11
  12. 12. © 2020 Tasktop Technologies Inc. and Tx3 Services
  13. 13. © 2020 Tasktop Technologies Inc. and Tx3 Services © 2020 Tasktop Technologies Incorporated. Tasktop Hub at Merck & Co. Petr Srajb Test tool engineer SV&T Merck SME for Tasktop Hub
  14. 14. © 2020 Tasktop Technologies Inc. and Tx3 Services Tasktop Hub at Merck - Background • Since Fall 208 – upgraded to external DB in 2019 • IH Replaced Sync • Integration between different testing tools • No API orchestrator on the ALM side • ALM, Tosca, Jira
  15. 15. © 2020 Tasktop Technologies Inc. and Tx3 Services Tasktop Hub at Merck - Usage • 23+23 = 46 Projects • Over 27k items (created, updated) • ALM <-> Jira bug sync, requirement sync • PoC for: • ALM -> Tosca requirements sync • Demand Tracker via Gateway • MsProject -> Jira
  16. 16. © 2020 Tasktop Technologies Inc. and Tx3 Services Tasktop Hub at Merck - Qualification • As Pharma, we need to have every tool qualified • 3 month project to bring into portfolio • Documentation • Installation • User Guide • Process set within capabilities • How to approach us to create a sync
  17. 17. © 2020 Tasktop Technologies Inc. and Tx3 Services Tasktop Hub at Merck – Advantages & Challenges • Projects do not have to deal (all the time) with both tools • Easier project documentation • Filtering of defects • Automatic user translation • Jira projects vary a lot • Process based closure in ALM • Mandatory fields for closure • Manual part
  18. 18. © 2020 Tasktop Technologies Inc. and Tx3 Services Tasktop Hub at Merck - Future • More promotion through the project teams • More tools to add • Better guidelines for teams and introduce best practices • Upgrade to 20.x.x
  19. 19. © 2020 Tasktop Technologies Inc. and Tx3 Services© 2020 Tasktop Technologies Inc. and Tx3 Services Next steps with Tasktop
  20. 20. © 2020 Tasktop Technologies Inc. and Tx3 Services Tasktop Viz Is the Lifeline for the Enterprise Executive Traditional businesses are fighting for their lives, desperate for visibility that will allow them to compete in the Age of Software and survive the Turning Point C I O C E O C T O C D O
  21. 21. © 2020 Tasktop Technologies Inc. and Tx3 Services Tasktop Hub: Fix what is going on Fix the bottlenecks Tasktop Viz: See what is going on See where the bottlenecks are
  22. 22. Tasktop Viz™
  23. 23. © 2020 Tasktop Technologies Inc. and Tx3 Services Live Value Stream Visualization Records how work is progressing from the objective data captured from tools across all contributing departments and teams Models the business view of products and portfolios onto the data and highlights value delivery Replays history to uncover the factors that impact business outcomes to inform future decisions Prescriptive Flow Metrics for business-level visibility Tasktop Viz
  24. 24. © 2020 Tasktop Technologies Inc. and Tx3 Services Reduces the time to scalable, real-time and end-to-end metrics from years to days, eliminating cost of delay Point-and-click modeling Forget about ETL and data lake dependencies; custom coding; data manipulation; and long lead times. Tasktop’s one-of-a- kind modeling instantly aligns, reconciles, and abstracts cross- tool data into actionable measurements of flow Scalable, reliable and extendable 58 field-proven, high performance and low impact connectors isolate metrics from toolchain changes and version upgrades, and maintain the operational stability of your tools Built for the realities of Enterprise IT Cloud-based solution that hooks into your systems as they are today. Accommodates variability in your tools, teams, and processes. Requires no premature changes to existing org structures or technical infrastructure Tasktop Confidential Information
  25. 25. How much value is being delivered within a reporting period? Am I putting the right capacity towards features vs. risks vs. defects vs. debt? Are my processes causing teams to have to wait on work for significant periods of time? How much time elapses from request to release? Are teams thrashing because their incomings far outweigh their capacity to deliver?
  26. 26. How much value is being delivered within a reporting period? Am I putting the right capacity towards features vs. risks vs. defects vs. debt? Are my processes causing teams to have to wait on work for significant periods of time? Are teams thrashing because their incomings far outweigh their capacity to deliver? How much time elapses from request to release?
  27. 27. © 2020 Tasktop Technologies Inc. and Tx3 Services The Impact of Tasktop Viz Stories from the real world
  28. 28. © 2020 Tasktop Driving process and tool implementation changes S1 S2 S3 S4 Healthcare
  29. 29. © 2020 Tasktop 1. Value stream inundated by defect and support work, prompting process change S1 S2 S3 S4
  30. 30. © 2020 Tasktop 1. Value stream inundated by defect and support work, prompting process change S1 S2 S3 S4 Following the process change, Flow Distribution shows a consistent increase in the ratio of feature work. Release cadence experiment began between Aug and Sep
  31. 31. © 2020 Tasktop 2. Adding wait states immediately shows the reality – the real bottleneck was in BA capacity 1. Value stream inundated by defect and support work, prompting process change S1 S2 S3 S4 100% Efficiency? Doubtful.
  32. 32. © 2020 Tasktop 1. Value stream inundated by defect and support work, prompting process change “Getting visibility into our Flow Distribution motivated us to take action, and we reduced the time we spent on incidents and defects from 60% to 20%.” “We were able for the first time to get a resource allocated to us outside of a budgeting cycle based on taking this live data to our CIO.” -- Manager of Enterprise Applications 2. Adding wait states immediately shows the reality – the real bottleneck was in BA capacity S1 S2 S3 S4 1 2
  33. 33. © 2020 Tasktop Importance of flow modeling and ‘what if’? S1 S2 S3 S4 Health Insurance
  34. 34. © 2020 Tasktop S1 S2 S3 S4 1. Hundreds of work items in progress, mostly features After 11 days of data…
  35. 35. © 2020 Tasktop S1 S2 S3 S4 2. Done doesn’t mean done? 1. Hundreds of work items in progress, mostly features
  36. 36. © 2020 Tasktop S1 S2 S3 S4 2. Done doesn’t mean done? 1. Hundreds of work items in progress, mostly features According to the work process, Done is a wait state, followed by Implemented. But the process isn’t being followed, creating a measurement black hole between Done and Released, a suspected bottleneck.
  37. 37. © 2020 Tasktop S1 S2 S3 S4 2. Done doesn’t mean done? 1. Hundreds of work items in progress, mostly features 3. Changing the modeling allows you to do “what if” analysis and immediately tells a very different story
  38. 38. © 2020 Tasktop 260 Jan 13, 2020 - Feb 2, 2020 S1 S2 S3 S4 2. Done doesn’t mean done? 1. Hundreds of work items in progress, mostly features 3. Changing the modeling allows you to do “what if” analysis and immediately tells a very different story 4. “What if” clearly reveals that development is not where things are piling up
  39. 39. © 2020 Tasktop S1 S2 S3 S4 “This is amazing. I love this.” -- IT Product Manager 2. Done doesn’t mean done? 1. Hundreds of work items in progress, mostly features 3. Changing the modeling allows you to do “what if” analysis and immediately tells a very different story 4. “What if” reveals it very clear that Development is not where things are piling up 260 Jan 13, 2020 - Feb 2, 2020
  40. 40. © 2020 Tasktop Technologies Inc. and Tx3 Services© 2020 Tasktop Technologies Inc. and Tx3 Services Tasktop Viz: The Visibility You Need to Measure the Journey to Product Prescriptive Metrics Implements the Flow Framework® by the minds that created the Flow Framework Turn-key for rapid time-to-value Out-of-the-box metrics dashboards for business users Instant integrated visibility Flow Metrics that measure value from the end-to-end value stream
  41. 41. © 2020 Tasktop Technologies Inc. and Tx3 Services Thank you! Questions? For more information: www.tx3vera.com | info@tx3services.com www.tasktop.com | info@tasktop.com

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