Power to the People! Shifting from Project to Product with Tasktop Viz

Master Software at Scale
© 2020 Tasktop
© 2020 Tasktop Technologies Incorporated.
Power to
the People!
Shifting from
Project to Product
with Tasktop Viz

© 2020 Tasktop
Your
Hosts
Today
Nicole Bryan
VP Product Development
Tasktop
Naomi Lurie
Sr Director of Product Marketing
Tasktop

© 2020 Tasktop
Project to
Product is
coming…
In a Gartner survey
85% of participating respondents stated that their
organization has adopted or plans to adopt a
product-centric model:
15% have fully adopted it already; 39% expect that they will fully
adopt the product model over the next few years; 32% expect to
continue to use project-based approaches for some work.1
1. Gartner, Avoid 4 Common Pitfalls of Digital Product Management, Joanne Kopcho, Matthew Hotle, May 24, 2020
But why?

© 2020 Tasktop
© 2020 Tasktop
To Survive the Turning Point and Thrive
"This could be the end of
austerity and of this long
turning point. It could be
the beginning of
deployment shaped by
seriously proactive
governments tilting the
playing field... and
sustainable global
development”
-Carlota Perez, March 17, 2020
The Turning Point
Adapted from Carlota PerezMik Kersten. Project to Product, page 20.

© 2020 Tasktop
So now let’s
talk about
YOU!
• This may be on your
leadership’s agenda
• But if you understand what it
means…
• And how it can benefit you and
the organization
• You can be a champion, an
early adopter, and the person to
show your leadership “the way”

© 2020 Tasktop
© 2020 Tasktop
Four Key Elements in the Shift to Product
Measuring what matters
What to measure when you shift to product
Getting to product metrics fast
How to measure product value streams in a traditionally project-oriented organization
Aligning with the business
How to focus teams on generating new business value while negotiating priorities like tech debt
Empowering teams
How to motivate teams in new product structures to overcome constraints & dependencies
1
2
3
4

© 2020 Tasktop
© 2020 Tasktop
Responding Faster to the Market:
Nationwide
Insurance during
Hurricane Harvey
Within 8 hours, Nationwide
designed, implemented and
deployed changes that
improved claim filing efficiency
for flooded vehicles by 40%
and reduced the load on the
call center
with zero downtime

© 2020 Tasktop
© 2020 Tasktop
How did Nationwide do it?
How do you get so fast?
Took learnings
back
for other value
streams to adopt
to amplify the
benefits to the
organizations
Identified
where work
was slowing
down
Focused
on end-to-
end flow in
pursuit of
getting faster
Measured
how fast they
were able to
deliver
business value
from ideation
to production
Experimented
around the
bottlenecks to
remove them,
one by one

Amazon
Bestseller
T a s k t o p C E O a n d F o u n d e r

Introducing Tasktop Viz

© 2020 Tasktop© 2020 Tasktop Technologies Incorporated.
Flow Distribution
Am I putting the right capacity towards features vs. risks vs. defects vs. debt?

© 2020 Tasktop
© 2020 Tasktop
A healthy value stream has a dynamic mix of
business value creation work and business value protection work

Flow Velocity
Flow Velocity
How much value is being delivered within a reporting period?

© 2020 Tasktop
Flow Efficiency
Flow Efficiency
Are my processes causing teams to have to wait on work for significant periods of time?

Flow Time
Flow Time
How much time elapses from request to release?

Flow Load
Flow Load
Are teams thrashing because their incomings far outweigh their capacity to deliver?

© 2020 Tasktop
© 2020 Tasktop
The Biggest Shift from Project to Product:
Long Term Ownership
• As the custodians of the technical
product you have to ensure that it has
a long life
• You have to be able to negotiate with
your business partners what gets done
• Debt cannot be neglected in perpetuity
• Risk work is as crucial as feature work

© 2020 Tasktop
Revealing
dependencies and
the price of hidden
debt
Enterprise Story: Financial Services

© 2020 Tasktop
1. Feature delivery is painfully
low, and no investment in debt
Firm desperately needs to
deliver innovation – industry
massively being disrupted
Where is the purple (debt)?

© 2020 Tasktop
2. When you look into Flow Load
(work in progress), features are
waiting for very long periods of
time
low, and no investment in debt

© 2020 Tasktop
2. Features are waiting for very
long periods of time
low
3. Tasktop Viz reveals the
bottleneck in Core Backend
Services, a painful legacy
constraint

© 2020 Tasktop
2. Features are waiting for very
long periods of time
low
4. Forcing the conversation on
the reality that if they don’t
“slay the monolith” they will
never be able to compete
3. Tasktop Viz instantly reveals
the core bottleneck in Core
Backend Services, a painful
legacy constraint

© 2020 Tasktop
“One of the reasons we brought
this tool in is that we’d lost
credibility… Not a lot of people
want to put money into
something [debt] without seeing
demonstrable improvements.”
-- VP DevOps
2. Features are waiting for very long
periods of time
1. Feature delivery is painfully low
4. Forcing the conversation on the reality
that if they don’t “slay the monolith”
they will never be able to compete
3. Tasktop Viz instantly reveals the core
bottleneck in Core Backend Services,
a painful legacy constraint

© 2020 Tasktop
Following the process change,
Flow Distribution shows a
consistent increase in the ratio
of feature work.
Release cadence experiment
began between Aug and Sep

© 2020 Tasktop
2. Adding wait states immediately
shows the reality – the real
bottleneck was in BA capacity
100% Efficiency? Doubtful.

© 2020 Tasktop
“Getting visibility into our Flow
Distribution motivated us to take
action, and we reduced the time we
spent on incidents and defects from
60% to 20%.”
“We were able for the first time to get
a resource allocated to us outside of
a budgeting cycle based on taking
this live data to our CIO.”
-- Manager of Enterprise Applications
2. Adding wait states immediately
shows the reality – the real
bottleneck was in BA capacity
1
2

© 2020 Tasktop
© 2020 Tasktop
How to Get Started
• The most important thing is the alignment with the business and being able to work together to
achieve the business results you are all striving for
• There’s no need to delay, as a tool like Tasktop Viz can
• Provide the business lens over existing structure and technical realities
• Measure your flow
• Show you where your problems are, so you are empowered to make change and see the
impact of your efforts
• Help you have healthier conversations with the business when you plan and strategize
• Improve team happiness and engagement
• No premature changes, no long prep, no prerequisites
• Get this new visibility and insight within days

Power to the People! Shifting from Project to Product with Tasktop Viz

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Power to the People! Shifting from Project to Product with Tasktop Viz