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Webinar featuring Forrester TEI study: Driving 496% ROI with Tasktop Viz

Business and IT leaders are under constant pressure to deliver outstanding customer experiences, fueled by technology and innovation, at the speed of the market and at a competitive cost.

To better understand how Tasktop Viz™ can connect enterprise transformation initiatives with financial benefits, Tasktop commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential ROI enterprises may benefit from by deploying the Tasktop Viz value stream management solution. What the study found was significant, with Tasktop Viz users experiencing up to 496% ROI over three years.

In this on-demand webinar, Tasktop CPO, Nicole Bryan, and guest speaker, Forrester Senior Consultant, Sam Conway, discuss the findings of the TEI study and what implementing Tasktop Viz could mean for your business.

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Webinar featuring Forrester TEI study: Driving 496% ROI with Tasktop Viz

  1. 1. Master Software at Scale © 2021 Tasktop 1
  2. 2. The audience should be aware of the following: • This document is an abridged webinar version of a full case study (Forrester Total Economic Impact of Tasktop Viz, February 2021). • The study is commissioned by Tasktop and delivered by the Forrester Consulting group. • Forrester makes no assumptions as to the potential return on investment that other organizations will receive. Forrester strongly advises that readers should use their own estimates within the framework provided in the study to determine the appropriateness of an investment in Tasktop Viz. • Tasktop reviewed and provided feedback to Forrester, but Forrester maintains editorial control over the study and its findings and does not accept changes to the study that contradict Forrester’s findings or obscure the meaning of the study. • The customer name(s) for the interview(s) were provided by Tasktop. • Forrester does not endorse Tasktop. Disclosures
  3. 3. Agenda Introduction What is TEI? Executive summary Customer journeys Study results Q&A Please note: This presentation is an abridged, graphical, and complementary representation of a case study. For a full explanation of methodology and details on model calculations, please refer to the full case study (The Total Economic Impact of Tasktop Viz, February 2021)
  4. 4. “Next-level” business case justifications are increasingly important for technology investments TCO ROI TEI IT impact IT costs IT cost savings Business impact User efficiency Business effectiveness Risk/ uncertainty Risk mitigation Risk versus reward Strategic impact Scalability Flexibility What is an effective business case? Over 90% of IT decision-makers find value in a business case
  5. 5. TEITM is a proven, consistent, repeatable methodology to justify technology investments Flexibility BENEFITS COSTS FLEXIBILITY RISK TOTAL ECONOMIC IMPACT
  6. 6. Forrester took a multistep approach to evaluate the impact of Tasktop Viz Project approach DUE DILIGENCE CUSTOMER INTERVIEWS COMPOSITE AND FINANCIAL MODEL WRITE CASE STUDY REVIEW AND FINALIZE
  7. 7. Introduction What is TEI? Executive summary Customer journeys Study results Q&A Agenda
  8. 8. © 2021 Forrester. Reproduction Prohibited. “[Having Tasktop Viz] translates to more on- time deliveries for customers, more milestones achieved, less cost because we are wasting less time, and higher quality because we are eliminating places that made our engineering team cut corners.” ̶ CIO, transportation Three-year impact ROI 496% BENEFITS $18.9M PAYBACK <3 months Based on an analysis of Tasktop customer feedback and quantified benefit, cost, risk, and flexibility factors.
  9. 9. Financial services – United States, Testing tools manager, 300 Tasktop users Healthcare – United States, Director of software quality engineering, 450 Tasktop users Financial services – United States, Head of development, 550 Tasktop users Transportation – Global, CIO & Senior software engineering manager, 650 Tasktop users Forrester interviewed 4 customers of Tasktop Viz
  10. 10. Drivers to make the investment: • Inability to move from project to product-based workflows at scale. • Project delays from bottlenecks and delivery inefficiencies. • Employee burnout and friction between business and development. • Lack of consistent metrics or benchmarks. Prior challenges
  11. 11. “We wanted to be able to measure every single transaction throughout the company and to see how long they sit in various stages. We are driven to measure and continuously improve, but we lacked the telemetry that showed us where bottlenecks were throughout the company.” — CIO, transportation
  12. 12. Impacts from the investment: Key results • Eliminated delays in delivery process by identifying and removing bottlenecks. • Viz dashboards streamlined reporting and eliminated the need for visualization and analytics software. • Eliminated need for managers to gather data and do manual reporting. • Improved employee experience and reduced burnout.
  13. 13. — CIO, transportation “Tasktop has the vision, which we use to translate how we operate across the entire business – not just software. We have completely changed how we operate in hardware delivery, software, and project management. Tasktop was the only player that provided the holistic view of how everything happens from when we take an order to when we deliver for a customer.”
  14. 14. • The composite organization is a Fortune 500 company based in the United States. • The organization’s primary competencies lie outside application development, although its revenue is generated from products that rely on internally developed software. • Prior to using Tasktop, the organization used a mix of project and portfolio management, enterprise agile planning, test management, and IT service management tools. Creating a business case for the Viz Forrester created a composite organization to convey the aggregate financial analysis
  15. 15. Master Software at Scale © 2021 Tasktop
  16. 16. Master Software at Scale © 2021 Tasktop Value Stream Management collects and analyzes data from the many essential and specialized disciplines involved in software delivery, in order to identify how and where you can improve.
  17. 17. Master Software at Scale © 2021 Tasktop Amazon Bestseller
  18. 18. Adoption expands 5X over 3 years Feature teams of 10 users $100K average delivery team member salary Key assumptions for composite: $160K average product manager salary $2,000 tool spend per team 13% average annual turnover
  19. 19. Three-year risk- adjusted benefits $14.9 M $3. M $.4 M $.6 M $0 M $2 M $4 M $6 M $8 M $10 M $12 M $14 M $16 M Improved productivity and reduced delivery costs Reduced management burden Improved employee satisfaction and reduced turnover Discontinued management tools Based on interviews with current customer organizations, as applied to the composite
  20. 20. © 2021 Forrester. Reproduction Prohibited. Viz provides organizations with the insights required to remove bottlenecks and improve productivity “[Viz] highlighted where bottlenecks are, and it provided a common set of terminology that we use for value-stream mapping and management across the company. It really highlighted where we lacked easy information flow between different work systems.” - CIO, transportation The organization starts with 500 users and expands its deployment to 2,500 by year 3. The organization uses Viz to identify and remove bottlenecks. By Year 3, delivery productivity improves by 7% Three-year PV: $14,915,101
  21. 21. Master Software at Scale © 2021 Tasktop Finding Bottlenecks Midstream Downstream Upstream Done (Story) Current Artifact Count: 585 State Duration: 60 days QA Ready (Story) Current Artifact Count: 60 State Duration: 5 days Draft (Story) Current Artifact Count: 6 State Duration: 11.5 days
  22. 22. © 2021 Forrester. Reproduction Prohibited. Viz reduces the burden on product and development managers With Tasktop, organizations have a streamlined view of data from tools across teams, products, and services. The data is modeled and presented as Flow Metrics in the Viz dashboard, providing real-time visibility of the five metrics for each product. Prior to using Tasktop, managers would have to manually collect and analyze data in an ad hoc manner. Viz saves each product manager an average of 2.5 hours per week. Three-year PV: $3,004,316
  23. 23. Master Software at Scale © 2021 Tasktop
  24. 24. © 2021 Forrester. Reproduction Prohibited. Viz improves employee experience and reduces churn. “We found high WIP that wasn’t even identified until we started seeing it in viz. It facilitated a conversation with developers around the technical debt they were working on but that we could not see…It definitely seems like the stress level has come down…” – Testing tools manager, financial services 50% of Tasktop users are developers in high burnout roles. The average turnover rate prior to Tasktop investment is 13% With Viz, decision-makers were able to identify excessive workloads that had been causing burnout on some teams. Improved experience reduces turnover by 10% Three-year PV: $401,465
  25. 25. Master Software at Scale © 2021 Tasktop
  26. 26. © 2021 Forrester. Reproduction Prohibited. Viz replaces data visualization tools and saves on licensing Prior to investing in Tasktop, decision- makers had to invest in additional analysis and reporting tools to create dashboards and track work progress. Each application team within the organization pays for data visualization software. As Tasktop usage increases, more teams are affected over the three-year period. The assumed expense for use of data visualization tools is $2,000 per team – which is discontinued with Takstop. Three-year PV: $600,263
  27. 27. There are benefits to using Tasktop Viz that the customers couldn’t quantify Improved customer experience Avoided SLA fines Reduced customer churn and improved revenue Focus on features instead of defects Provided more informed vendor selection
  28. 28. Three-year risk- adjusted costs Incremental cost and effort to implement and use the Tasktop Viz $1,824,483 $700,053 $367,347 $280,589 Tasktop fees Implementation and integration Training costs Ongoing management
  29. 29. TEI analyses also include risk factors IMPACT RISK Business/technology needs may not be met by investment in Viz, resulting in lower benefits •Baseline productivity of development staff. •Organizational agility and ability to adopt new methods at scale. •Organization size, industry, and prevailing labor rates. •Preexisting tool usage, reporting capabilities, or requirements. •Baseline turnover and nature of development environment. •Preexisting visualization capabilities. IMPLEMENTATION RISK Proposed investment in Viz may deviate from expected requirements, resulting in higher costs •Volume of licenses and service package. •Organizational agility and or structure. •Internal resource rates.
  30. 30. Return on investment (ROI) 496% $15.7M Net present value (NPV) Financial summary Three-year risk-adjusted results -$5.0 M $5.0 M $10.0 M $15.0 M $20.0 M $25.0 M Initial Year 1 Year 2 Year 3 Cash flows Cash Flow Chart (Risk-Adjusted) Total costs Total benefits Cumulative net benefits
  31. 31. Questions?
  32. 32. Master Software at Scale © 2021 Tasktop © 2021 Tasktop Technologies Incorporated. Master Software at Scale Sam Conway Senior Consultant, Forrester Nicole Bryan CPO, Tasktop @tasktop