Webinar featuring Forrester TEI study: Driving 496% ROI with Tasktop Viz
Business and IT leaders are under constant pressure to deliver outstanding customer experiences, fueled by technology and innovation, at the speed of the market and at a competitive cost.
To better understand how Tasktop Viz™ can connect enterprise transformation initiatives with financial benefits, Tasktop commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential ROI enterprises may benefit from by deploying the Tasktop Viz value stream management solution. What the study found was significant, with Tasktop Viz users experiencing up to 496% ROI over three years.
In this on-demand webinar, Tasktop CPO, Nicole Bryan, and guest speaker, Forrester Senior Consultant, Sam Conway, discuss the findings of the TEI study and what implementing Tasktop Viz could mean for your business.
The audience should be aware of the following:
• This document is an abridged webinar version of a full case study (Forrester Total Economic
Impact of Tasktop Viz, February 2021).
• The study is commissioned by Tasktop and delivered by the Forrester Consulting group.
• Forrester makes no assumptions as to the potential return on investment that other organizations
will receive. Forrester strongly advises that readers should use their own estimates within the
framework provided in the study to determine the appropriateness of an investment in Tasktop Viz.
• Tasktop reviewed and provided feedback to Forrester, but Forrester maintains editorial control over
the study and its findings and does not accept changes to the study that contradict Forrester’s
findings or obscure the meaning of the study.
• The customer name(s) for the interview(s) were provided by Tasktop.
• Forrester does not endorse Tasktop.
What is TEI?
This presentation is an abridged, graphical, and
complementary representation of a case study.
For a full explanation of methodology and details
on model calculations, please refer to the full
case study (The Total Economic Impact of
Tasktop Viz, February 2021)
“Next-level” business case justifications are
increasingly important for technology investments
TCO ROI TEI
IT cost savings
Risk versus reward
What is an effective business case?
Over 90% of IT decision-makers find value in a
is a proven,
methodology to justify
Forrester took a multistep approach to evaluate the impact of Tasktop Viz
What is TEI?
Financial services – United States, Testing tools manager, 300 Tasktop users
Healthcare – United States, Director of software quality engineering, 450 Tasktop users
Financial services – United States, Head of development, 550 Tasktop users
Transportation – Global, CIO & Senior software engineering manager, 650 Tasktop users
Forrester interviewed 4 customers of Tasktop Viz
Drivers to make the investment:
• Inability to move from project to product-based
workflows at scale.
• Project delays from bottlenecks and delivery
• Employee burnout and friction between business
• Lack of consistent metrics or benchmarks.
“We wanted to be able to measure every single
transaction throughout the company and to see
how long they sit in various stages. We are driven
to measure and continuously improve, but we
lacked the telemetry that showed us where
bottlenecks were throughout the company.”
— CIO, transportation
Impacts from the investment:
• Eliminated delays in delivery process by
identifying and removing bottlenecks.
• Viz dashboards streamlined reporting and
eliminated the need for visualization and
• Eliminated need for managers to gather
data and do manual reporting.
• Improved employee experience and
— CIO, transportation
“Tasktop has the vision, which we use to translate how
we operate across the entire business – not just
software. We have completely changed how we operate
in hardware delivery, software, and project management.
Tasktop was the only player that provided the holistic
view of how everything happens from when we take an
order to when we deliver for a customer.”
• The composite organization is a Fortune
500 company based in the United States.
• The organization’s primary competencies
lie outside application development,
although its revenue is generated from
products that rely on internally developed
• Prior to using Tasktop, the organization
used a mix of project and portfolio
management, enterprise agile planning,
test management, and IT service
Creating a business case
for the Viz
Forrester created a composite
organization to convey the
aggregate financial analysis
Adoption expands 5X
over 3 years
Feature teams of 10
$100K average delivery
team member salary
Key assumptions for composite:
$160K average product
$2,000 tool spend per
13% average annual
$.4 M $.6 M
and reduced delivery
Based on interviews with current
customer organizations, as applied
to the composite
There are benefits to using Tasktop Viz that the
customers couldn’t quantify
Avoided SLA fines
churn and improved
Focus on features
instead of defects
Provided more informed
Incremental cost and effort
to implement and use the
Implementation and integration
TEI analyses also include risk factors
Business/technology needs may not be met by investment in
Viz, resulting in lower benefits
•Baseline productivity of development staff.
•Organizational agility and ability to adopt new methods at
•Organization size, industry, and prevailing labor rates.
•Preexisting tool usage, reporting capabilities, or
•Baseline turnover and nature of development
•Preexisting visualization capabilities.
Proposed investment in Viz may deviate from expected
requirements, resulting in higher costs
•Volume of licenses and service package.
•Organizational agility and or structure.
•Internal resource rates.
Return on investment (ROI)
Net present value (NPV)
Three-year risk-adjusted results
Initial Year 1 Year 2 Year 3
Cash Flow Chart (Risk-Adjusted)
Total costs Total benefits Cumulative net benefits