@Buzzient snapshot report of social media analytics for European Telecoms. Highlights: - BT getting lion's share of social media activity - TalkTalk getting lots of negative social posts on network outages and QoS, indicating need to scale social customer service efforts

1. Powered by Buzzient Page - 1
Buzzient
Social Media Analytics Report
Tiscali
Time Period: 2013-05-01 - 2013-05-31
Created: Jun 19, 2013

2. Powered by Buzzient Page - 2
Tiscali Current Sentiment Index
The Buzzient Brand Sentiment Index measures how Social Media Participants feel about
your brand. It tells you how positively or negatively your brand is perceived by online
users.
The Sentiment Index (at the brand or product level) is an aggregated rating. Buzzient
Enterprise generates the index by analyzing and rating each individual post about you.
The analysis leverages positive/negative keyword modifiers that are specific to you and
incorporates metrics regarding importance of the particular author and source.
The index ranges from +150 (extremely positive opinion) to -150 (extremely negative
opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are
typically very good.
Tiscali's Sentiment Index of 0.51 indicates a mildly positive attitude towards Tiscali.
The current sentiment index reflects how social media users feel about your brand now.
Use this in conjunction with Sentiment Index Trends (in a later section) to determine if
opinion about you is rising, falling or remaining consistent. These insights will help you
craft strategy and tactics to maintain or increase social media opinion about you.

3. Powered by Buzzient Page - 3
Bouygues Current Sentiment Index
The Buzzient Brand Sentiment Index measures how Social Media Participants feel about
your brand. It tells you how positively or negatively your brand is perceived by online
users.
The Sentiment Index (at the brand or product level) is an aggregated rating. Buzzient
Enterprise generates the index by analyzing and rating each individual post about you.
The analysis leverages positive/negative keyword modifiers that are specific to you and
incorporates metrics regarding importance of the particular author and source.
The index ranges from +150 (extremely positive opinion) to -150 (extremely negative
opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are
typically very good.
Bouygues's Sentiment Index of 2.34 indicates a mildly positive attitude towards Bouygues.
The current sentiment index reflects how social media users feel about your brand now.
Use this in conjunction with Sentiment Index Trends (in a later section) to determine if
opinion about you is rising, falling or remaining consistent. These insights will help you
craft strategy and tactics to maintain or increase social media opinion about you.

4. Powered by Buzzient Page - 4
Bt Broadband Current Sentiment Index
The Buzzient Brand Sentiment Index measures how Social Media Participants feel about
your brand. It tells you how positively or negatively your brand is perceived by online
users.
The Sentiment Index (at the brand or product level) is an aggregated rating. Buzzient
Enterprise generates the index by analyzing and rating each individual post about you.
The analysis leverages positive/negative keyword modifiers that are specific to you and
incorporates metrics regarding importance of the particular author and source.
The index ranges from +150 (extremely positive opinion) to -150 (extremely negative
opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are
typically very good.
Bt Broadband's Sentiment Index of 11.21 indicates a positive attitude towards Bt
Broadband.
The current sentiment index reflects how social media users feel about your brand now.
Use this in conjunction with Sentiment Index Trends (in a later section) to determine if
opinion about you is rising, falling or remaining consistent. These insights will help you
craft strategy and tactics to maintain or increase social media opinion about you.

5. Powered by Buzzient Page - 5
Bt Infinity Current Sentiment Index
The Buzzient Brand Sentiment Index measures how Social Media Participants feel about
your brand. It tells you how positively or negatively your brand is perceived by online
users.
The Sentiment Index (at the brand or product level) is an aggregated rating. Buzzient
Enterprise generates the index by analyzing and rating each individual post about you.
The analysis leverages positive/negative keyword modifiers that are specific to you and
incorporates metrics regarding importance of the particular author and source.
The index ranges from +150 (extremely positive opinion) to -150 (extremely negative
opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are
typically very good.
Bt Infinity's Sentiment Index of 11.23 indicates a positive attitude towards Bt Infinity.
The current sentiment index reflects how social media users feel about your brand now.
Use this in conjunction with Sentiment Index Trends (in a later section) to determine if
opinion about you is rising, falling or remaining consistent. These insights will help you
craft strategy and tactics to maintain or increase social media opinion about you.

6. Powered by Buzzient Page - 6
France Telecom Current Sentiment Index
The Buzzient Brand Sentiment Index measures how Social Media Participants feel about
your brand. It tells you how positively or negatively your brand is perceived by online
users.
The Sentiment Index (at the brand or product level) is an aggregated rating. Buzzient
Enterprise generates the index by analyzing and rating each individual post about you.
The analysis leverages positive/negative keyword modifiers that are specific to you and
incorporates metrics regarding importance of the particular author and source.
The index ranges from +150 (extremely positive opinion) to -150 (extremely negative
opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are
typically very good.
France Telecom's Sentiment Index of 2.13 indicates a mildly positive attitude towards
France Telecom.
The current sentiment index reflects how social media users feel about your brand now.
Use this in conjunction with Sentiment Index Trends (in a later section) to determine if
opinion about you is rising, falling or remaining consistent. These insights will help you
craft strategy and tactics to maintain or increase social media opinion about you.

7. Powered by Buzzient Page - 7
Indoona Current Sentiment Index
The Buzzient Brand Sentiment Index measures how Social Media Participants feel about
your brand. It tells you how positively or negatively your brand is perceived by online
users.
The Sentiment Index (at the brand or product level) is an aggregated rating. Buzzient
Enterprise generates the index by analyzing and rating each individual post about you.
The analysis leverages positive/negative keyword modifiers that are specific to you and
incorporates metrics regarding importance of the particular author and source.
The index ranges from +150 (extremely positive opinion) to -150 (extremely negative
opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are
typically very good.
Indoona's Sentiment Index of 0.1 indicates a mildly positive attitude towards Indoona.
The current sentiment index reflects how social media users feel about your brand now.
Use this in conjunction with Sentiment Index Trends (in a later section) to determine if
opinion about you is rising, falling or remaining consistent. These insights will help you
craft strategy and tactics to maintain or increase social media opinion about you.

8. Powered by Buzzient Page - 8
Talktalk Current Sentiment Index
The Buzzient Brand Sentiment Index measures how Social Media Participants feel about
your brand. It tells you how positively or negatively your brand is perceived by online
users.
The Sentiment Index (at the brand or product level) is an aggregated rating. Buzzient
Enterprise generates the index by analyzing and rating each individual post about you.
The analysis leverages positive/negative keyword modifiers that are specific to you and
incorporates metrics regarding importance of the particular author and source.
The index ranges from +150 (extremely positive opinion) to -150 (extremely negative
opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are
typically very good.
Talktalk's Sentiment Index of -3.29 indicates a mildly negative attitude towards Talktalk.
The current sentiment index reflects how social media users feel about your brand now.
Use this in conjunction with Sentiment Index Trends (in a later section) to determine if
opinion about you is rising, falling or remaining consistent. These insights will help you
craft strategy and tactics to maintain or increase social media opinion about you.

9. Powered by Buzzient Page - 9
Telefonica Current Sentiment Index
The Buzzient Brand Sentiment Index measures how Social Media Participants feel about
your brand. It tells you how positively or negatively your brand is perceived by online
users.
The Sentiment Index (at the brand or product level) is an aggregated rating. Buzzient
Enterprise generates the index by analyzing and rating each individual post about you.
The analysis leverages positive/negative keyword modifiers that are specific to you and
incorporates metrics regarding importance of the particular author and source.
The index ranges from +150 (extremely positive opinion) to -150 (extremely negative
opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are
typically very good.
Telefonica's Sentiment Index of 8.67 indicates a mildly positive attitude towards
Telefonica.
The current sentiment index reflects how social media users feel about your brand now.
Use this in conjunction with Sentiment Index Trends (in a later section) to determine if
opinion about you is rising, falling or remaining consistent. These insights will help you
craft strategy and tactics to maintain or increase social media opinion about you.

10. Powered by Buzzient Page - 10
Virgin Broadband Current Sentiment Index
The Buzzient Brand Sentiment Index measures how Social Media Participants feel about
your brand. It tells you how positively or negatively your brand is perceived by online
users.
The Sentiment Index (at the brand or product level) is an aggregated rating. Buzzient
Enterprise generates the index by analyzing and rating each individual post about you.
The analysis leverages positive/negative keyword modifiers that are specific to you and
incorporates metrics regarding importance of the particular author and source.
The index ranges from +150 (extremely positive opinion) to -150 (extremely negative
opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are
typically very good.
Virgin Broadband's Sentiment Index of 6.3 indicates a mildly positive attitude towards
Virgin Broadband.
The current sentiment index reflects how social media users feel about your brand now.
Use this in conjunction with Sentiment Index Trends (in a later section) to determine if
opinion about you is rising, falling or remaining consistent. These insights will help you
craft strategy and tactics to maintain or increase social media opinion about you.

11. Powered by Buzzient Page - 11
Virgin Mobile Current Sentiment Index
The Buzzient Brand Sentiment Index measures how Social Media Participants feel about
your brand. It tells you how positively or negatively your brand is perceived by online
users.
The Sentiment Index (at the brand or product level) is an aggregated rating. Buzzient
Enterprise generates the index by analyzing and rating each individual post about you.
The analysis leverages positive/negative keyword modifiers that are specific to you and
incorporates metrics regarding importance of the particular author and source.
The index ranges from +150 (extremely positive opinion) to -150 (extremely negative
opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are
typically very good.
Virgin Mobile's Sentiment Index of 5.3 indicates a mildly positive attitude towards Virgin
Mobile.
The current sentiment index reflects how social media users feel about your brand now.
Use this in conjunction with Sentiment Index Trends (in a later section) to determine if
opinion about you is rising, falling or remaining consistent. These insights will help you
craft strategy and tactics to maintain or increase social media opinion about you.

12. Powered by Buzzient Page - 12
Vodaphone Current Sentiment Index
The Buzzient Brand Sentiment Index measures how Social Media Participants feel about
your brand. It tells you how positively or negatively your brand is perceived by online
users.
The Sentiment Index (at the brand or product level) is an aggregated rating. Buzzient
Enterprise generates the index by analyzing and rating each individual post about you.
The analysis leverages positive/negative keyword modifiers that are specific to you and
incorporates metrics regarding importance of the particular author and source.
The index ranges from +150 (extremely positive opinion) to -150 (extremely negative
opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are
typically very good.
Vodaphone's Sentiment Index of 0.32 indicates a mildly positive attitude towards
Vodaphone.
The current sentiment index reflects how social media users feel about your brand now.
Use this in conjunction with Sentiment Index Trends (in a later section) to determine if
opinion about you is rising, falling or remaining consistent. These insights will help you
craft strategy and tactics to maintain or increase social media opinion about you.

13. Powered by Buzzient Page - 13
Competitive Sentiment Index
Comparison of Sentiment Indices tells you how Social Media Participants feel about your
brand in relation to the competition.
For the give time period, Bouygues, Telefonica, Virgin Mobile, Virgin Broadband, Bt
Infinity, Bt Broadband enjoy the highest user attitude with Talktalk as the lowest among
these brands. As noted, Tiscali Sentiment Index is positive.
How your sentiment index compares to your competitors is critical. Comparing your
sentiment to the competition can help you determine whether you need to develop strategy
and tactics that are directed at increasing a sentiment lead or closing a trailing gap.

14. Powered by Buzzient Page - 14
Sentiment by Source Type
Brand Sentiment for Posts by Source Type gives you a comparison of Sentiment between
Tiscali, Bouygues, Bt Broadband, Bt Infinity, France Telecom, Indoona, Talktalk,
Telefonica, Virgin Broadband, Virgin Mobile and Vodaphone on Twitter, Facebook, RSS
Feeds and YouTube for 2013-05-01 through 2013-05-31

15. Powered by Buzzient Page - 15
Sentiment Index Trends
When monitored over time, Brand Sentiment Index trend lines show changes in attitudes
and opinions toward you and your competitors. User sentiment toward brands can
sometimes fluctuate greatly over time.
The ability to track trends provides you with historical visibility into how marketing
programs or other events have impacted opinion toward you and the competition at
various points in time. You can learn how past activities affected sentiment and use that
knowledge to construct the most effective current and future strategy and tactics.

16. Powered by Buzzient Page - 16
Share of Voice
Percentage
While online sentiment measures attitudes, Share of Voice indicates the percentage of
social media posts referring to your brand in comparison with this set of competitors from a
purely quantitative perspective.
Among these different brands Bt Broadband clearly dominates the others in terms of
Share of Voice.
This analysis helps you determine whether you need to construct programs that increase
or preserve your share of voice.

17. Powered by Buzzient Page - 17
Tiscali Brand Volume Trend Lines
Brand Volume Trend Lines gives you an apples-to-apples comparison of volume as it has
trended from 2013-05-01 through 2013-05-31 for Tiscali, Bouygues, Bt Broadband, Bt
Infinity, France Telecom, Indoona, Talktalk, Telefonica, Virgin Broadband, Virgin Mobile
and Vodaphone. The vertical axis of the chart displays volume (posts per month) while the
horizontal axis displays time.

18. Powered by Buzzient Page - 18
Positive and Negative Post Volume
Positive/Negative Post Volume gives you a comparison of 2013-05-01 through 2013-05-31
volume including the breakdown of positive, negative and neutral posts for Tiscali. The
vertical axis of the chart displays volume (posts per month) while the horizontal axis
displays time.

19. Powered by Buzzient Page - 19
Positive and Negative Post Volume
Positive/Negative Post Volume gives you a comparison of 2013-05-01 through 2013-05-31
volume including the breakdown of positive, negative and neutral posts for Bouygues. The
vertical axis of the chart displays volume (posts per month) while the horizontal axis
displays time.

20. Powered by Buzzient Page - 20
Positive and Negative Post Volume
Positive/Negative Post Volume gives you a comparison of 2013-05-01 through 2013-05-31
volume including the breakdown of positive, negative and neutral posts for Bt Broadband.
The vertical axis of the chart displays volume (posts per month) while the horizontal axis
displays time.

21. Powered by Buzzient Page - 21
Positive and Negative Post Volume
Positive/Negative Post Volume gives you a comparison of 2013-05-01 through 2013-05-31
volume including the breakdown of positive, negative and neutral posts for Bt Infinity. The
vertical axis of the chart displays volume (posts per month) while the horizontal axis
displays time.

22. Powered by Buzzient Page - 22
Positive and Negative Post Volume
Positive/Negative Post Volume gives you a comparison of 2013-05-01 through 2013-05-31
volume including the breakdown of positive, negative and neutral posts for France
Telecom. The vertical axis of the chart displays volume (posts per month) while the
horizontal axis displays time.

23. Powered by Buzzient Page - 23
Positive and Negative Post Volume
Positive/Negative Post Volume gives you a comparison of 2013-05-01 through 2013-05-31
volume including the breakdown of positive, negative and neutral posts for Indoona. The
vertical axis of the chart displays volume (posts per month) while the horizontal axis
displays time.

24. Powered by Buzzient Page - 24
Positive and Negative Post Volume
Positive/Negative Post Volume gives you a comparison of 2013-05-01 through 2013-05-31
volume including the breakdown of positive, negative and neutral posts for Talktalk. The
vertical axis of the chart displays volume (posts per month) while the horizontal axis
displays time.

25. Powered by Buzzient Page - 25
Positive and Negative Post Volume
Positive/Negative Post Volume gives you a comparison of 2013-05-01 through 2013-05-31
volume including the breakdown of positive, negative and neutral posts for Telefonica. The
vertical axis of the chart displays volume (posts per month) while the horizontal axis
displays time.

26. Powered by Buzzient Page - 26
Positive and Negative Post Volume
Positive/Negative Post Volume gives you a comparison of 2013-05-01 through 2013-05-31
volume including the breakdown of positive, negative and neutral posts for Virgin
Broadband. The vertical axis of the chart displays volume (posts per month) while the
horizontal axis displays time.

27. Powered by Buzzient Page - 27
Positive and Negative Post Volume
Positive/Negative Post Volume gives you a comparison of 2013-05-01 through 2013-05-31
volume including the breakdown of positive, negative and neutral posts for Virgin Mobile.
The vertical axis of the chart displays volume (posts per month) while the horizontal axis
displays time.

28. Powered by Buzzient Page - 28
Positive and Negative Post Volume
Positive/Negative Post Volume gives you a comparison of 2013-05-01 through 2013-05-31
volume including the breakdown of positive, negative and neutral posts for Vodaphone.
The vertical axis of the chart displays volume (posts per month) while the horizontal axis
displays time.

29. Powered by Buzzient Page - 29
This default on-demand report is generated from the Buzzient Enterprise Social Media
Analytics Platform, a hosted system that provides automated harvesting and analysis of
social media on the internet for global enterprises.
Buzzient Enterprise harvests, aggregates and analyzes unstructured, qualitative social
media conversations about your brand and products and those of your competition. A
wide array of quantitative measurements and visualizations from the analysis are
presented through the Buzzient Enterprise web browser interface. This report contains
highlights of some of these major analysis areas.
Overall capabilities of Buzzient Enterprise include:
Integration with CRM and Customer Support Systems
- Easily create support cases or marketing leads from harvested posts with a single click.
- Integrations include Salesforce.com (Service Cloud, Sales, etc.) and SugarCRM.
What Users Are Saying
- Harvested posts are automatically scored and viewable through a variety of filters.
- View posts in their originating site. Interact with users if appropriate.
- Search for posts by keyword.
- Bookmark and/or email important or interesting posts.
What Users Think About Your Brand, Products and Competitors
- Current, historical and comparative sentiment indices. Overall and by source groups.
- Historical sentiment trend analysis.
- Distribution of positive, negative and neutral posts over time.
How Much People Are Talking About You
- Percentage breakdown of buzz between you and key competitors.
- Historical buzz trend.
Topics and Trends
- Discover the most frequently used concepts, terms and competitors users employ
when writing about you.
- How mentions of your products, features or keywords compare to each other over time.
Opinion Leaders
- The top authors on discussion forums, facebook, blogs and twitter that talk about you.
- The most positive and negative users who talk about you.
Top Websites
- The most likely sites for users to reach when searching for information about you.
Alerts
- Receive alerts for changes in sentiment, highly positive or negative posts, new posts by
specific authors and more.

30. Powered by Buzzient Page - 30
Copyright Information
Copyright 2010 Buzzient Inc. All the text, graphics, design and other works are the
copyrighted works of Buzzient Inc. All Rights Reserved.
For more information, please contact us.
Buzzient, Inc.
One Broadway, 5th Floor
Cambridge, MA 02142
www.buzzient.com
Tel. 617 475 1514
info@buzzient.com