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TeachStreet Call Trackerpowered by Twilio®How to use our Phone and Voicemail Service<br /> help@teachstreet.com<br />

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Learning Objectives<br />By reviewing this presentation you will learn:<br />How to use TeachStreet Call Tracker phone and voicemail services<br />How to customize Call Tracker to your individual preferences<br />How Call Tracker will benefit your business<br />2<br />

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What is Call Tracker?<br />3<br />Prospective Students<br />Call Tracker is TeachStreet’sfree phone and voicemail service<br />Each teacher and school receives:<br />a new business telephone number (toll-free or local) + a unique extension #<br />online voicemail box<br />YOU!<br />

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What does Call Tracker give me?<br />4<br />1. Business Phone Line and Call-Forwarding<br />2. Online Voicemail<br />

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1. Business Phone Line and Call Forwarding<br />5<br /><ul><li>With Call Tracker, student calls are forwarded to a phone number of your choosing (home, school, mobile), and all student calls will be identified as “TeachStreet” on your Caller ID.

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Prospective students will connect directly with you without requiring you to post your personal phone number online.</li></ul>Prospective Students<br />Call Tracker<br />Your Phone<br />

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2. Online Voicemail<br />Voicemail messages from students will be sent directly to your email inbox, and as well as to your TeachStreet Message Center online, where it will be stored for your playback.<br />Your Message Center will now enable you to track when and how frequently students reach out to you through TeachStreet – both via email and phone – and track student-interest trends as your online presence grows. <br />6<br />Prospective Students<br />My Message <br />Center <br />

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Call Tracker Benefits<br />Manage student emails and phone calls in one place: Your Message Center<br />Track student-interest and business-generation trends as your online presence grows<br />Have your own business phone line without having to post any personal phone numbers online<br />Be able to identify student calls through Caller ID, and field your calls more efficiently<br />7<br />

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How do I set up Call Tracker?<br />Call Tracker has been automatically set up for all customers.<br />Check your TeachStreet profile to see what number you have already been given.<br />Want to use a different number? Here’s how…<br />8<br />

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Access “My Settings”<br />First, click on “My Settings” to change your TeachStreet Phone Settings.<br />9<br />

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Access “Phone Settings”<br />10<br />Then, click on the “Phone Settings” tab to configure your preferences.<br />

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Three Phone Number Options<br />Under “My Settings” on the “Phone Settings” tab, there are 3 possible choices you can make for your Published Phone Number.<br />11<br />You can post:<br />A Call Tracker local phone number (area codes include TeachStreet’s largest metro areas only)<br />A Call Tracker toll-free number; or<br />Your pre-existing business phone number<br />

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Automatic Geography Assignments<br />12<br />If you live in one of TeachStreet’s largest metropolitan areas, you have automatically been assigned a local number and extension.<br />If you teach outside of TeachStreet’s largest metropolitan areas, you will be automatically-assigned an 800-number. <br />TeachStreet’s Largest <br />Metropolitan Areas: <br />Seattle<br />Portland<br />San Francisco Bay Area<br />New York<br />Boston<br />Denver<br />Philadelphia<br />Chicago<br />Los Angeles<br />Washington D.C.<br />Profile photos are square. <br />

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To opt out of Call Services…<br />If for any reason you want to keep using your own pre-existing phone number (and remove yourself from all Call Tracker Services)? Here’s how:<br />13<br /><ul><li>Click on “My Settings” and then on the “Phone Settings” tab.

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Under “My Current Phone Number”, validate the accuracy of the original phone number you have listed.

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Select Option #2, “Publish My Current Phone Number”.</li></li></ul><li>Class Listing Extension #’s<br /><ul><li>Each teacher/school profile has its own permanent extension # that doesn’t change

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Each Class Listing and Session will be assigned the same main phone number (same as your profile), but each will be given a unique, randomly-assigned extension number

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This will enable TeachStreet to get you the best data on caller volume and student-interest trends.</li></ul>14<br />Extension number on a teacher’s profile page<br />

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Caller ID<br />All student calls you receive through the Call Tracker service will be easily identifiable as a student-call on any Caller ID.<br />Student calls will appear as from the TeachStreet phone number: <br /> 206-381-0652<br />15<br />TeachStreet<br /><ul><li>You can now field your student calls however and whenever you wish.

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Know when a call is a business-related call!</li></li></ul><li>Online Voicemail<br />When students leave a voicemail message for you through Call Tracker, the message will be simultaneously delivered to you in two ways:<br />An email with a link to the voicemail sound file<br />A voice message playable in your Message Center<br />16<br />My Message <br />Center <br />

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Message Center Voicemail Playback<br />Your TeachStreet Message Center is now where all student communications will be stored for playback. <br />17<br /><ul><li>Go to “My Profile” and then click on “Messages”

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Your Message Center Inbox now displays both written messages from students sent through the TeachStreet website AND voicemail messages you can click on to play.</li></ul>Click on “Messages” to access your Message Center<br />17<br />

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How to Play Messages<br />18<br /><ul><li>When you receive an email with a link notifying you of a new voice message, click on the link to play the message as a sound file.

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Alternatively, you can visit your TeachStreet Message Center and click on the message you wish to play.

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Your Message Center now stores both emailed and telephone student-inquiries all in one place.</li></ul>Simply click here to play your voice message<br />

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Call Tracker FAQs<br />What if I don’t have a phone line, but want to use the voicemail feature?<br />Under “My Settings &gt; Phone Settings”, leave “My Current Phone Number” blank, then select either the “Call Tracker Local Number” or “Call Tracker 800-number” option. Student voicemails will then be sent to your email inbox and Message Center.<br />What if I don’t want to use the Call Tracker phone or voicemail service?<br />Under “My Settings &gt; Phone Settings”, change your Published Phone Number setting to “My Current Phone Number”.<br />Will I ever need to use a phone to access voicemail?<br />No. Voicemail messages will be sent directly to your email inbox (with a link you click on and listen to) and stored in your Message Center.<br />19<br />

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Have Questions? Need Help?<br />Call us toll-free: (877) TEACH-70 (that&apos;s 877-832-2470)<br />Email us: help@teachstreet.com<br />Team TeachStreet<br />www.teachstreet.com<br />Page 20<br />