In 2019, TechSoup Canada turns 10! The past decade has taught us a lot about using technology as a tool for social impact, and we are eager to share that knowledge with you. In our team's special 10 Year Anniversary webinar we explore the lessons of the past decade, trends shaping nonprofit technology today, and tips and tricks for making the most of your TechSoup Canada membership. What you will learn: -Key lessons from a decade of helping Canadian nonprofits use tech more effectively -Tech trends to embrace and which ones to approach more cautiously -Tips and tricks for maximizing your TechSoup Canada membership

1. Ten Years of TechSoup
Canada
Insights, ideas, and tips from a decade of #nptech

2. Hi,We’re from TechSoup Canada.
Our mission is to help nonprofits
use tech effectively.

3. Nonprofits can save money on tech products
through the Technology Donations Program.
Register your charity, nonprofit or library for free and see which products
you’re eligible for: www.TechSoupCanada.ca/Getting_Started

4. You have access to free nonprofit tech resources.
We also do in-person workshops and speaking engagements! Learn
more at www.TechSoupCanada.ca/Community/Get_Involved
techsoupcanada.ca/learning_centre
facebook.com/techsoupcanada
@techsoupcanada
techsoupcanada.ca/blog
techsoupcanada.ca/newslettersubscribe
techsoupcanada.ca/webinar

5. Zoom Logistics
1. Use “Audio Settings” to select audio options and adjust volume, etc.
2. Use “Chat” to send us comments and “Q&A” to send us questions
3. “Raise Hand” lets us know you have a concern
● You can hear us, but we can’t hear you!
○ Can’t hear? Try switching to “Phone call” in
your Audio menu
○ Have a question? Use the Q&A box
● Recording & slides will be available post-webinar
● Please fill in the post-webinar survey!

6. Speakers and topics
Gloria Torku, account manager
Managing your TechSoup Canada account with ease
Yasmine Abu-Ayyash, communications coordinator
Data visualization and infographics: powerful storytelling with data
Ruth-Anne Seburn, investigative writer
#nptech-focused strategies for positive deviance

7. Speakers and topics
Jane Zhang, executive director
Digital transformation and the nonprofit sector
Wayne Miranda, managing director
How can TSC evolve to meet your needs?

8. Managing your
TechSoup Canada
account with ease
Gloria Torku, Account Manager

9. Purpose
ACCESS TRANSITION SECURITY

10. How often do your
lose/forget your
login information?

11. Barriers to accessing your account
Delayed access to the account Loss of time/money

12. PASSWORD
MANAGEMENT
LastPass, Dashlane, 1Password

13. What can happen with poor password
management?
● Barrier to placing an order
● Delayed access to account
● Insecure login credentials: leaving your account vulnerable

14. What does a good password manager
do?
● Assesses the security of your credentials
● Suggests more secure passwords/ password alternatives
● Auto-fill login credentials

15. Walkthrough of a password manager

16. Walkthrough of a password manager

17. EMAIL
MANAGEMENT

18. What are some common issues with
emails on TechSoup Canada accounts?
● Tying organization’s software to personal emails
● Loss of access to software during staff turnover
● Inconvenient license retrieval process

19. Benefits of “generic email”
● Generic email eg: yourorganization@gmail.com
● Your organization’s continued access to software
● Multiple team members accessing software
● Special hack! *Email forwarding

20. INVENTORY
TRACKING

21. Why do you need an Inventory Tracking
System?
● Can simplify tracking of licenses in use and to enable your organization
stay within the limits of purchased software
● Can prevent loss of purchased licenses, particularly during staff turnover
● Enables your organization avoid unforeseen punitive charges
associated with breach of license agreements

22. Inventory Tracking Template

23. Learning points
→ How best to manage account login information
→ To help track licenses with ease
→ Encourage organization’s ownership of licenses

24. Now you’re set!

25. Data Visualization &
Infographics
Powerful storytelling with data
Yasmine Abu-Ayyash, comms coordinator

26. DATA
VISUALIZATION

27. Sets of data Graphic interface

28. Infographics

29. Story / Concept / Case

30. What do you want
to show and share?

31. Graphs: To visualize a pain point or problem
Source: https://www.neoncrm.com/nonprofit-data-visualization-and-infographics-the-definitive-guide/

32. Maps: To keep donors engaged and up to date
Source: http://map.feedingamerica.org/

33. Impact reports: To display campaign status
updates
Source: https://venngage.com/blog/5-must-have-infographics-templates-to-supercharge-your-nonprofit/

34. Source: https://venngage.com/blog/5-must-have-infographics-templates-to-supercharge-your-nonprofit/

35. Timeline:
To display
your mission
& impact
Source: https://blog.elevationweb.org/nonprofit-data-visualization

36. Journey Map:
To personalize
fundraising
Source:
https://venngage.com/blog/5-must-have-infographics-templates-to-superch
arge-your-nonprofit/

37. Storytelling:
To walk
donors/supporters
through a journey
Source: https://www.classy.org/blog/infographic-nonprofit-storytelling/

40. Graphic Tools

41. Canva
Source: https://www.canva.com/

42. Venngage
Source: https://venngage.com/

43. The Noun Project
Source: https://thenounproject.com/

44. Tableau Public
Source: https://public.tableau.com/en-us/s/

45. Quick Tips!
Average data in order (highest value to lowest value, not alphabetically)
Shorten labels (ex: $1,000,000 to $1M)
Keep styling simple (No shadows, brevels, or 3D effects)
Stick to colour themes (in line with branding & content strategy)
Search for templates and samples (Pinterest.com or Scoop.it)

46. “Show, don’t tell!”

47. #NPtech-Focused
Strategies For Positive
Deviance
Ruth-Anne Seburn, investigative writer

48. Positive deviance (PD):
● creative and innovative solutions
● discovered/ built by individuals & organizations
● same constraints as the rest of the sector

49. Big Picture
● What is the impact of the external constraints on our
ability to find these positive deviance strategies?
● Political Sector - CRA regulations on political activities by
charities, changes in provincial governments
● Tech Sector - Movement to Cloud-based Computing and
Software as a Service (SaaS), data privacy concerns

50. Identified Strategies
● Tapping into the power of networks
● Developing clear ethical guidelines for when to
say no to a donation
● Modeling exemplary privacy standards for our
own user data, while pushing tech companies to
do the same

51. Digital transformations
and your nonprofit
Jane Zhang, Executive Director

52. Poll time!
Is digital transformation a new term for you?

53. What is Digital Transformation?
The integration of digital technology into all areas of a
organization resulting in fundamental changes to how
it operate and how they deliver value to members and
customers

54. Path to Digital Transformation
Digitization
Transferring paper
based information to
digital information
Excel
Technical Conversion
Digital
Using technology to
solve particular issues
for the organization
CRM
Newsletter tool
Business process
Digital
Transformation
Transforming all
organizational strategies
and operations across
all areas of an
organization into
cohesive digital
ecosystem
Societal Effect of
Digitization

55. Digital
Organizational
Strategy &
Culture
Staff &
member/
client
Engagement
Process &
Innovation
Technology
Data &
Analytics
Digital Transformation
If strategy and
culture aren’t right, it
leads to silo’ed
digitization of
services
If engagement with
stakeholders are
wrong, leads to
resistance
Without process &
innovation,
incoherent actions
occur
Must embrace the
right technology,
especially ones that
allow for ease of
integration
Data and evidence
based decision
making. Cannot be
agile if this is missing

56. Nonprofit Digital Pulse 2018

57. Nonprofit Digital Pulse 2018

58. Nonprofit Digital Pulse 2018
3 Key Barriers to Full Digital Optimization
● Organizational Structure and Ownership
○ Place within the organization (30%)
○ Ownership on the senior management team (40% CEO)
○ Representation on the board (56% don’t have board representation)
● Organizational Culture (44% org inertia, 42% insufficient
investment)
● Access to and Availability of Talent (42% lack talent)

59. Unlocking Success in Digital Transformations

60. Digital
Organizational
Strategy &
Culture
Staff &
member/
client
Engagement
Process &
Innovation
Technology
Data &
Analytics
Digital Transformation
If strategy and
culture aren’t right, it
leads to silo’ed
digitization of
services
If engagement with
stakeholders are
wrong, leads to
resistance
Without process &
innovation,
incoherent actions
occur
Must embrace the
right technology,
especially ones that
allow for ease of
integration
Data and evidence
based decision
making. Cannot be
agile if this is missing

61. Learning Articles on Digital Transformation:
Strategy & Culture
Tools to Help Foster a Culture of Communication at Your Nonprofit
Finding Meaning in the Numbers: Making Data-Informed Decisions
Across Your Organization
What Is A Web User Journey & What It Means For Your
Organization
Why Nonprofits Need Public Relations – Leveraging Helpful PR
Tools and Strategies
Create a Content Strategy for your Nonprofit Website
Staff & Members
4 Tech Tools for Dealing with Turnover at Your Nonprofit
How to Find Digital Ambassadors for Your Nonprofit’s Cause
9 Effective Apps to Help You Overcome Stress & Anxiety

62. Learning Articles on Digital Transformation:
Process & Innovation
Do you have a CRM? (part 1 in 5 part series)
Protect Yourself: Preparing Your Nonprofit’s Workplace For
Cybersecurity
5 Ways Artificial Intelligence Can Boost Nonprofit Fundraising
Why Software is the Future of Volunteer Management
Data & Analytics
Data is Everything & Everything is Data
Data Privacy & the Law: Understanding Legal Obligations
The Nonprofit's Guide to Google Analytics Dashboards
5 Tips to Use Data to Drive Your Mission Forward
How Your nonprofit Can Avoid Data Breaches and Esure Privacy (2
part series)
Using Data To Improve Performance in Nonprofits (2 part series)

63. How can TechSoup
Canada evolve to meet
your needs?
Wayne Miranda, Managing Director

64. Our strategy to expand our catalogue
Add new global
technology partners03
● Exploring Asana project management,
Teamviewer remote desktop, Hootsuite
social media management, Dell/HP
hardware, Samsung phones
Add new Canadian
technology partners02
● Launched CNB refurbished hardware
● Exploring Antidote for English-French
translation, fundraising databases,
video-conferencing, volunteer management,
web hosting, VoIP phone systems
Expand technology
partner offers from
the USA into Canada
01
● Launched Lenovo brand new hardware,
Zoom video-conferencing, Netsuite
enterprise resource planning
● Exploring Intuit Quickbooks Online
accounting and payroll

65. Our principles for our catalogue
1. Best-in-class offers for nonprofits
2. Maximum Breadth: Comprehensive across technology categories
3. Manageable Depth: 2-3 alternatives within each category
Over the coming months,
we ask that you help us better help you!

66. What if...
...we could offer resources that any nonprofit needs but would not
necessarily be “technology”?
Banking & insurance?
Office supplies and furniture?
Travel & accommodation?
Services (e.g. accounting, legal, energy, maintenance, etc)?

67. Questions?
techsoupcanada.ca
facebook.com/techsoupcanada
@techsoupcanada
yasmine@techsoupcanada.ca