IT Agility: The Phenomenology of Virtualization, Consumerization, and Organizational Change

Ted Love - IT Agility

IT Agility: The Phenomenology of
Virtualization, Consumerization, and Organizational Change

Theodore Love
Director of Technology
Phoenix Central School District

@ted_love


THOUGHT EXPERIMENT
• Shareholders decide that your
organization has been significantly falling
behind the competition and that the entire
business will have to be conducted
differently in the future in order to be
competitive

• The product will be created to new
standards within one year

• The new evaluation system will give each
employee a score out of 100 points –
based 60% on a 99 criterion rubric and
40% on the measurable profitability
added to the product by the employee

• The budget will be reduced, and
employment cuts will be made
Creative Commons Attribute:
http://www.flickr.com/photos/kanaka/


How should IT respond?

• Lead?

• Follow?

• Get out of the way?

• What would you have done
differently leading up to these
events?



New York was awarded $700 million in funding from the
Federal Education Department’s “Race to the Top” in return
for: http://www.engageny.org

• New statewide curriculum based on the Common Core
standards
• Districts will create and administer Common Interim
Assessments (CIA) for Data Driven Instruction (DDI) and
http://www.corestandards.org
teachers will measure annual Student Learning Objectives
(SLO)
• New computer-based assessments from the Partnership for
Assessment of Readiness for College and Careers http://www.parcconline.org

(PARCC)
• NYSED is creating an Instructional Reporting and
Improvement System (IRIS) Education Data Portal (EDP)
• Revised Annual Professional Performance Review for
teachers (APPR)
• Fund school turnaround for the poorest performing schools Creative Commons Attribute:
http://www.flickr.com/photos/bruceclay/


Fundamental Belief #1

I believe that the biggest revolution of public education

since the formation of the central school district (1925)

is about to take place and that technology will play a

crucial role.


Fundamental Belief #2

I believe that IT teams can simultaneously meet and

exceed the ever increasing demands of our end-users

and do so in a way that is simpler and more efficient to

manage and maintain.


Phoenix Central School District 2009-present

 Reduced IT staff
 Reduced equipment and supplies budgets
 Increased IT department responsibilities
 Increased # of teacher and student workstations
 Reduced power consumption


One Step at a Time
 Capital Project (09,10)  Application Virtualization
(ongoing)
 Network redesign (09)
 Virtual Desktops VDI (11)
 Thin clients (09,12)
 Server Virtualization (09,11)
 Novell -> Microsoft (09)
 User Profile Virtualization (11)
 Remote Desktop Session
Host (RDSH) (09,10)  Disaster Recovery (12)
 Storage Area Network (09,11)  WiFi (12)


“…we’re not VDI haters. We actually love VDI!
(Seriously!) What we don’t like is when VDI gets a
bad name when it fails because people try to use it
for the wrong reasons.” (83)

“If you look at the commonalities of why people
choose to use desktop virtualization you see that
they’re not trying to replace Windows and they’re
not trying to virtualize 100% of their desktops. That
means the even in the companies that have chosen
to implement desktop virtualization, there are still a
lot of traditional, physical Windows-based desktop
and laptops in their environment.” (132-133)

– Brian Madden


Goals for Phoenix Desktop Virtualization

 Centralize management of desktops
 Reduce footprint by having a lightweight end device
 Consolidate and share compute resources
 Benefit: flexibility of user device agnosticism


Effects of Desktop Virtualization

 Desktop technicians become desktop architects
 Better desktop management benefits all desktops (physical and
virtual)
 Percentage of logged technician time spent on troubleshooting
went from 29.7% to 7.4% over five years


50.0

45.0

40.0

35.0

30.0

25.0
Troubleshooting
Configuring
20.0
Updating
15.0 Installing
Imaging
10.0

5.0

0.0


"U.S. public schools have been largely impervious to the productivity

gains that other sectors have realized from technology, for two main

reasons. First, until recently, they hadn't widely adopted technology:

Education ranked dead last, a 2002 Commerce Department study

reported, in deployment of technology relative to number of

employees. Second, when technology was deployed, it wasn't being

used to do anything different - a problem many industries have long

since confronted and resolved.“ Harvard Business Review, March 2012


• School of One in NYC gives each child an
individualized daily scheduled called their
"playlist“
• By October 2011 Khan Academy had 2600
videos and sees 39 million pageviews and 3.5
million unique visitors per month
(http://techcrunch.com/2011/10/19/khan-academy-triples-unique-users-to-3-5-million))

• Blackboard purchased by an investor group last
July for $1.64 billion
• The Software and Information Industry
Association (SIIA) and consultant John
Richards of cs4ed consulting estimated that the
edtech software market size is at approximately
$7.5 billion
(http://www.fastcoexist.com/1678918/marc-andreessen-on-the-potential-
promises-of-edtech-investments) http://www.flickr.com/photos/jodiejaye


@ASUSkySong Education Innovation Summit
April 16-18, 2012


#novaedu at Microsoft – Reston, VA
June 1-3, 2012


New Schools Venture Fund – Aspen Institute
#nsvfsummit
June 12-13, 2012


#launchedu at Microsoft – Mountain View, CA
June 12-13, 2012


https://docs.google.com/spreadsheet/ccc?key=
0Aj0vmJwi1Vq3dE9LX1M5MnFyTXhyZXFTZDY1bDZrZ0E


Education is going to look different and be delivered
differently.

Who is working with Principals and Superintendents
to navigate?

To be effective at the local level will require an IT team
who can operate with the agility to adapt and survive
within the fast pace of rapid change

OR… be outsourced entirely

Creative Commons Attribute: http://www.flickr.com/photos/roland_urbanek/


Questions?


Thank You!

Theodore Love
Director of Technology
Phoenix Central School District

@ted_love

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