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Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking...e alguns métodos visuais
para resolução criativa de problemas
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Multidisciplinar
DT
Iterative
Design
Process
Creative
Space
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Process
UNDERSTAND
OBSERVE
SYNTHESIS
IDEATE
PROTOTYPE
TEST
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Process
UNDERSTAND
OBSERVE
SYNTHESIS
IDEATE
PROTOTYPE
TEST
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Understand
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Understand
?
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Understand
Team Building
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Understand
Avaliação do Problema
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Understand
Criação de uma base
comum
de entendimento
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Understand
Redefinição do problema
HMW
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Understand
Planeamento
da fase
de pesquisa
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Understand
Motivação
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Process
UNDERSTAND
OBSERVE
SYNTHESIS
IDEATE
PROTOTYPE
TEST
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Observe
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Observe
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Observe
Shadowing
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Observe
Entrevistas
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Observe
Desk Research
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Observe
Seting Invasion
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Observe
Surveys
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Observe
Cluster Information
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Process
UNDERSTAND
OBSERVE
SYNTHESIS
IDEATE
PROTOTYPE
TEST
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Synthesis
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Synthesis
Personas Journey
Map 1
Journey
Map 2
Diagramas SWOT Análise
Posicionamento
Concorrência
CarlosCliente
Artur
Rui
Preparação
Encomendas
Pedido
compra
Peniche
Encomenda
Compra em Lota
Encomendas
Ericeira
Isabel
Pedido
compra
Escolha de
peixe
Rocha & Jorge
Factura
Lota
Peixe
Lota
+
ClienteSeparação
Encomendas
João
€
Factura
Outras
Empresas
Entrega
Peniche-MARL
Distribuição
Ericeira
€ Pagamento
Fornecedores
Escolha e
recolha de
peixe
€dinheiro
clientes
Carlos
Artur
€Cheques
Deposito
Folha de
Caixa
Compras/
Vendas
+
MARL
Factura
+
Talões
Depósito
€
Cheques
+
dinheiro
ericeira
+
Gisa
Cliente
Bancos
€
Cheques
€
Artur
Ida para
MARL
Talões
Depósito
+
€
Folha de
Caixa
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Synthesis/Frameworks
Personas
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Synthesis/Frameworks
Journey Map 1
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Synthesis/Frameworks
Journey Map 2
CarlosCliente
Artur
Rui
Preparação
Encomendas
Pedido
compra
Peniche
Encomenda
Compra em Lota
Encomendas
Ericeira
Isabel
Pedido
compra
Escolha de
peixe
Rocha & Jorge
Factura
Lota
Peixe
Lota
+
ClienteSeparação
Encomendas
João
€
Factura
Outras
Empresas
Entrega
Peniche-MARL
Distribuição
Ericeira
€ Pagamento
Fornecedores
Escolha e
recolha de
peixe
€dinheiro
clientes
Carlos
Artur
€Cheques
Deposito
Folha de
Caixa
Compras/
Vendas
+
MARL
Factura
+
Talões
Depósito
€
Cheques
+
dinheiro
ericeira
+
Gisa
Cliente
Bancos
€
Cheques
€
Artur
Ida para
MARL
Talões
Depósito
+
€
Folha de
Caixa
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Synthesis/Frameworks
Diagramas
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Synthesis/Frameworks
SWOT
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Synthesis/Padrões
Análise de Posicionamento
Concorrencial
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Ideate
UNDERSTAND
OBSERVE
SYNTHESIS
IDEATE
PROTOTYPE
TEST
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Ideate
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Ideate
+
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Ideate
Brainstorm
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Ideate
Brainstorm - Ponto de Vista
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Ideate
Facebook Brainstorm
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Ideate
Go for quantity
Build on ideas of others
Be visual
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Ideate
Garage
(Sea of ideas)
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Prototype
UNDERSTAND
OBSERVE
SYNTHESIS
IDEATE
PROTOTYPE
TEST
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Prototype
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Prototype
Cartazes Prototyping
Methods
Distribuição Mapa
de Interacções
Mapa
de Interacções
Mapa
de Interacções
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Prototyping Visualization
Tangibilização
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Prototyping Methods
Quick and Dirty
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Prototyping Journey Map
Distribuição
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Iteration
Mapa de interacções
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Iteration
Mapa de interacções
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Test
UNDERSTAND
OBSERVE
SYNTHESIS
IDEATE
PROTOTYPE
TEST
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Test
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Test
Prospecção
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Testing
Apresentação
para validação
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Testing
Apresentação
para validação
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Testing
Service Design
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Testing
Service Design
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Testing
Ferramentas de apoio
Prospecção
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design Thinking
Testing
Ferramentas de apoio
Controlo e avaliação
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Design ThinkingVisualização do Espaço
Project Flow
Stress/Frustration
Understand Observe PrototypeIdeate Test
Mapping
Emotions
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
Client meeting
Peniche
Kick-off
Company
History
Client meeting
Fisher lady
Client meeting
FB
Idea selection
Grocery
Shop
Service
Development
Educate
1st Deliveries
Educate
Tiago Nunes e Rui Quinta
Design Thinking | www.fishingforideas.wordpress.com
www.fishingforideas.wordpress.com
OBRIGADO
tgnunes@gmail.com
rui@ruiquinta.com

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Fishing for Ideas - Design Thinking applied

  • 1. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking...e alguns métodos visuais para resolução criativa de problemas
  • 2. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Multidisciplinar DT Iterative Design Process Creative Space
  • 3. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Process UNDERSTAND OBSERVE SYNTHESIS IDEATE PROTOTYPE TEST
  • 4. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Process UNDERSTAND OBSERVE SYNTHESIS IDEATE PROTOTYPE TEST
  • 5. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Understand
  • 6. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Understand ?
  • 7. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Understand Team Building
  • 8. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Understand Avaliação do Problema
  • 9. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Understand Criação de uma base comum de entendimento
  • 10. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Understand Redefinição do problema HMW
  • 11. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Understand Planeamento da fase de pesquisa
  • 12. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Understand Motivação
  • 13. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Process UNDERSTAND OBSERVE SYNTHESIS IDEATE PROTOTYPE TEST
  • 14. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Observe
  • 15. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Observe
  • 16. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Observe Shadowing
  • 17. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Observe Entrevistas
  • 18. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Observe Desk Research
  • 19. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Observe Seting Invasion
  • 20. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Observe Surveys
  • 21. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Observe Cluster Information
  • 22. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Process UNDERSTAND OBSERVE SYNTHESIS IDEATE PROTOTYPE TEST
  • 23. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Synthesis
  • 24. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Synthesis Personas Journey Map 1 Journey Map 2 Diagramas SWOT Análise Posicionamento Concorrência CarlosCliente Artur Rui Preparação Encomendas Pedido compra Peniche Encomenda Compra em Lota Encomendas Ericeira Isabel Pedido compra Escolha de peixe Rocha & Jorge Factura Lota Peixe Lota + ClienteSeparação Encomendas João € Factura Outras Empresas Entrega Peniche-MARL Distribuição Ericeira € Pagamento Fornecedores Escolha e recolha de peixe €dinheiro clientes Carlos Artur €Cheques Deposito Folha de Caixa Compras/ Vendas + MARL Factura + Talões Depósito € Cheques + dinheiro ericeira + Gisa Cliente Bancos € Cheques € Artur Ida para MARL Talões Depósito + € Folha de Caixa
  • 25. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Synthesis/Frameworks Personas
  • 26. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Synthesis/Frameworks Journey Map 1
  • 27. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Synthesis/Frameworks Journey Map 2 CarlosCliente Artur Rui Preparação Encomendas Pedido compra Peniche Encomenda Compra em Lota Encomendas Ericeira Isabel Pedido compra Escolha de peixe Rocha & Jorge Factura Lota Peixe Lota + ClienteSeparação Encomendas João € Factura Outras Empresas Entrega Peniche-MARL Distribuição Ericeira € Pagamento Fornecedores Escolha e recolha de peixe €dinheiro clientes Carlos Artur €Cheques Deposito Folha de Caixa Compras/ Vendas + MARL Factura + Talões Depósito € Cheques + dinheiro ericeira + Gisa Cliente Bancos € Cheques € Artur Ida para MARL Talões Depósito + € Folha de Caixa
  • 28. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Synthesis/Frameworks Diagramas
  • 29. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Synthesis/Frameworks SWOT
  • 30. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Synthesis/Padrões Análise de Posicionamento Concorrencial
  • 31. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Ideate UNDERSTAND OBSERVE SYNTHESIS IDEATE PROTOTYPE TEST
  • 32. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Ideate
  • 33. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Ideate +
  • 34. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Ideate Brainstorm
  • 35. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Ideate Brainstorm - Ponto de Vista
  • 36. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Ideate Facebook Brainstorm
  • 37. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Ideate Go for quantity Build on ideas of others Be visual
  • 38. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Ideate Garage (Sea of ideas)
  • 39. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Prototype UNDERSTAND OBSERVE SYNTHESIS IDEATE PROTOTYPE TEST
  • 40. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Prototype
  • 41. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Prototype Cartazes Prototyping Methods Distribuição Mapa de Interacções Mapa de Interacções Mapa de Interacções
  • 42. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Prototyping Visualization Tangibilização
  • 43. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Prototyping Methods Quick and Dirty
  • 44. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Prototyping Journey Map Distribuição
  • 45. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Iteration Mapa de interacções
  • 46. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Iteration Mapa de interacções
  • 47. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Test UNDERSTAND OBSERVE SYNTHESIS IDEATE PROTOTYPE TEST
  • 48. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Test
  • 49. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Test Prospecção
  • 50. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Testing Apresentação para validação
  • 51. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Testing Apresentação para validação
  • 52. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Testing Service Design
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  • 54. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Testing Ferramentas de apoio Prospecção
  • 55. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design Thinking Testing Ferramentas de apoio Controlo e avaliação
  • 56. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Design ThinkingVisualização do Espaço
  • 57.
  • 58. Project Flow Stress/Frustration Understand Observe PrototypeIdeate Test Mapping Emotions Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com Client meeting Peniche Kick-off Company History Client meeting Fisher lady Client meeting FB Idea selection Grocery Shop Service Development Educate 1st Deliveries Educate
  • 59. Tiago Nunes e Rui Quinta Design Thinking | www.fishingforideas.wordpress.com www.fishingforideas.wordpress.com OBRIGADO tgnunes@gmail.com rui@ruiquinta.com