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The ROI
of Social Media
      ICHEC
     April 2012
about me




 @theafter
context
http://www.a-g.com/Media-Planning
http://conversations.marketing-partners.com
Conversations




   Dialogue



  Monologue
Listen




Learn                                    Engage



Act                                      Adapt

 v1.0                                      v2.0




        #AdaptorDie via Briansolis.com
enterprise 2.0
elliance.com
elliance.com
benefits?
McKinsey, 2009
McKinsey, 2009
ROI
http://iampersona.wordpress.com/
http://www.pangaro.com
http://crackthesocialmediacode.com
How to measure
Word-of-Mouth’s
   impact ?
http://www.intersectionconsulting.com
http://www.intersectionconsulting.com
http://www.slideshare.net/thebrandbuilder/olivier-blanchard-basics-of-social-media-roi
(Gain of Investment - Cost of Investment)
ROI =
                  Cost of Investment




     http://www.slideshare.net/thebrandbuilder/olivier-blanchard-basics-of-social-media-roi
People
Technology
   Time
Cost reduction
More revenue
Measure in the
conversation context




       Social Media Pocket Guide - Spreadfast
http://www.mdgadvertising.com/
10 cases
http://www.petercanthony.com
http://blog.init-marketing.fr
The 1 mio € question
toolbox
 http://classroomclipart.com
theconversationprism.com
http://wiki.kenburbary.com/



      extended
spectrum
Crawling




                                                 high




                                of
                           pth ions
                         de ct
                             ra
                        inte
      limited




                 low



                 free                  Pricing                   expensive
                                      formulas
Manage         Content                   Gather                       Insight        Exchange


                YOU         publishers               bookmarks                      analytics    communication



             community        image                    storage                    data streams      projects



                blog         sounds                  knowledge                    communities    crowdsourcing



              location        videos                 information                   networks       infrastructure



            personal data   live stream                                            reputation        v-office



              Capital       Creation                 Curation                      Control       Collaboration



                                          social media dashboard - beta version
The After
Manage             Content                      Gather                         Insight            Exchange

            Google account           Twitter                                          Google Analytics               Skype
                                                              Delicious
              FB account       Flavors, CheckThis                                         FB insights         Socialcast,Yammer
                                                            StumbleUpon
            OpenID, Linkedin          Prezly                                         Twittercounter, bit.ly       Flowtown

                                                               Evernote             RescueTime,Beebole           BaseCamp
            FB pages/groups       Flickr, Picasa
                                                               Dropbox                   Wakoopa                Zoho projects
                Linkedin              Prezy
                                                                 Issuu               AddThis, ShareThis           Beebole

                                                            Slideshare                                          Crowdspring
              Blogger, WP         Soundcloud                                                DialogFeed
                                                          Knowledge Plaza                                     ODesk, Mindmeister
               Posterous           MySpace                                                 Getsatisfaction
                                                             Docstoc                                            GhostBloggers

                                   Youtube                      Storify                      Hootsuite           Google Apps
                4square
                                    Vimeo                        Wiki                        CoTweet               Zoho
                Gowalla
                                  Dailymotion                  Netvibes                       Seesmic             Docs.com

                                 Livestream                                                    Klout
            Memolane, Dipity                                                                                    ContactOffice
                                  uStream                                                     Ubervu
              Whoopaa                                                                                             Acrobat
                                 Qik (mobile)                                                 Attentio


               Capital            Creation                    Curation                       Control           Collaboration



                                                   social media dashboard - beta version
The After
The Social Media Engagement Hierarchy of Needs




Alinean - SoMe ROI Calculator
Dragon Search Marketing - SoMe ROI Calculator
Mitambo - Marketing Plan Builder




                                   minottgore.com
Links discussed
•   http://twittercounter.com/                     •   http://wpmu.org/

•   http://www.socialbro.com/                      •   http://thenextweb.com/socialmedia/
                                                       2011/07/16/the-roi-of-social-media-10-case-
•   http://www.netvibes.com/                           studies/

•   http://hootsuite.com/                          •   http://wiki.kenburbary.com/

•   http://www.ubervu.com/                         •   https://www.bringshare.com/

•   http://www.google.com/adplanner/               •   http://klout.com

•   http://planmarketing.mitambo.com/              •   http://facebook.com/ads

•   http://www.dragonsearchmarketing.com/          •   http://www.linkedin.com/ads
    social-media-roi-calculator.htm
                                                   •   http://www.google.com/analytics/
•   http://www.alinean.com/socialmediaroi.aspx
                                                   •   http://www.woopra.com
•   http://www.slideshare.net/thebrandbuilder/
    olivier-blanchard-basics-of-social-media-roi
http://jasonchenoweth1.blogspot.com
thank you
  @theafter

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