Sample Call Center Hierarchy 8.13.07

Call Center Hierarchy Sales Department Director, Sales and Operations Sales Team Lead 5:45 – 2:30 (Red) Sales Team Lead 7:45 – 4:30 (Green) Sales Team Lead 12:15 – 9:00 (Blue) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Call Center Floor Manager Manager, Call Center Analytics

Call Center Hierarchy Customer Service Department Director, Sales and Operations Customer Service Manager Manager, Call Center Analytics Customer Service Supervisor Service Team Lead I. Senior Service Specialist II. Service Specialist III. Service Apprentice

Sales: Team Lead Job Description ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sales: Floor Manager Job Description ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sales: Team Lead Job Description ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sales: Floor Manger Job Description ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Job Descriptions Sales Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sample Call Center Hierarchy 8.13.07

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