Slides from my talk at OCTribe on June 27th, 2012.
In a race to do social media, are you creating an organization that can deal with today's reality? Social means more than than setting up a Twitter account, and community management does not mean amassing fans on Facebook. Smart organizations know that with the help of social platforms, they can become better. Becoming a better organization comes from listening and learning all around you -- across customers, employees, advocates, "badvocates," and everyone in between. Acting on these insights takes a flexible structure that empowers and enables, and leadership that inspires and listens.
5. causes of
social media crises
source: altimeter group!
15%!
exposure of poor experience
12%!
violation of ethical guidelines
8%!@yammer @themaria
rogue employees
9. doing being
social media a social business
external holistic
another silo cross-functional
focused on PR focused on learning
short-term focus long-term focus
ephemeral systematic
fashionable transformative
@yammer @themaria
11. 38%
TIME LOST
duplicating work
& searching for
information
Source: IDC @yammer @themaria
Source: Forrester Research,
Demystifying the Mobile Workforce, June 2011
12. 62%
of employees work in
MULTIPLE
LOCATIONS
during the work week
Source: Forrester Research,
Demystifying the Mobile Workforce, June 2011
Source: Forrester Research, @yammer @themaria
Demystifying the Mobile Workforce, June 2011