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THE SOUND OF
DIVERSITY
Prepared by THE SOUND
OCTOBER 2011
BOOM! RESEARCH APPROACH

  OUR INNOVATIVE APPROACH CONSISTED OF 3 STAGES



                 DEFINE                  EXPLORE              EXPERIENCE

              Expert Interviews       2 day Sounding Board    8 x Self Ethnography
                3 x 1hr Depth           - 40 respondents in       video diaries
               Interviews with                  total
              Diversity Experts

                                           Text




                           Stage                    Stage                  Stage

                                  1                     2                      3
WHO ARE THE
DIVERSE MILLENNIALS?
MILLENNIALS ARE THE LARGEST GENERATIONAL
COHORT IN THE US, NEARING 50 MILLION ...
                                                                   “Wow, the diversity in
About 40% of Millennials are Non-Caucasian, with 19% being       this country is amazing.
Hispanic and 14% African American
                                                                   So many cultures and
No other Millennial cohort has ever experienced such a diverse     backgrounds coming
cultural landscape while growing up in America                      together. Everyone
                                                                     learning from one
Experts predict that by 2050, 43% of the US population will
                                                                 another is great! ... it has
be Hispanic or African American
                                                                  taught me not to read a
                                                                    book by its cover.”
                                                                       - Arturo, 22, H
                                                                                                3
WHO ARE THE DIVERSE MILLENNIALS?
  DIVERSE MILLENNIALS FIND THEMSELVES UP AGAINST A TRIFECTA OF
PRESSURES ... HOWEVER, IT IS WHAT THEY DO UNDER THAT PRESSURE THAT
        DEFINES WHO THEY ARE AND WHERE THEY’RE GOING ...


         THE HYPER-MILLENNIALS!


                              Text



 CULTURAL                                      MILLENNIAL
 EXPECTATIONS                                      VALUES
                       CONTEXTUAL
                       CHALLENGES
Contextual Challenges
Diverse Millennials

       23 % of Hispanics and 28% of African
       Americans are living in poverty in the
       US with a median household income of
                 approx. $35,000 ...
                        Text
                               “With times being so tough and
                               the government having so much
                                   deficit you can’t count on
                                      handouts for help.”
                                        - Caroline, 26, H




                                                                5
Contextual Challenges
Diverse Millennials
     Both Hispanics and African Americans are
      much less likely than Caucasians to have
    health insurance, creating higher incidences
      of health issues and lower incidences of
                  early detection ...
                        Text




                                                   6
Contextual Challenges
Diverse Millennials

       17 % of Hispanic Millennials and 9% of
       African American Millennials drop out
         of high school vs. 6 % of Caucasian
                    Millennials ...
                        Text    “I’m the first one in my family to
                                graduate college, I feel like my
                               whole family would graduate with
                                      me.” - Miguel ,19, H




                                                                     7
Contextual Challenges
Diverse Millennials

           Hispanic and African American
          Millennials are twice as likely to be
          pregnant at 19 than their Gen Pop
                    counterparts ...
                          Text




                                                  8
Contextual Challenges
Diverse Millennials

      Hispanic and African American Millennials
         are more likely to be exposed to gang
     activity i.e. 40% of Hispanic Millennials born
       in the US claim to have been in a gang or
               know someone in a gang ...
                                         Text
     “A lot of my friends didn’t get a
      chance to live past 18. I’m 28
           and I feel blessed.”
             - Rodrick, 28, AA




                                                      9
Cultural Expectations




                                                                            “No matter what, my blood will
                                                                         always carry such a strong passion
                                                    Text                    for my people.” - Miguel, 19, H
                                                                 “It is up to us to guarantee that a positive
                                                            Hispanic legacy is embedded in the history of
                                                                           the United States.” - Tomas, 27, H

THEY’RE DIFFERENT ...

Unlike their Gen Pop counterparts, Diverse Millennials face a series of cultural expectations that have a
profound impact on how they think, feel, behave and grow ...

Such expectations not only hold familial importance but historical importance - feel they have a cultural
legacy to uphold ...

                                                                                                                10
Cultural Expectations - FAMILY ALWAYS FIRST...
Feel inherent obligation and responsibility to
immediate and extended family                        “Through thick and thin they are always there.
                                                     Without them I wouldn’t be where I am today, as
Expected to put family’s needs before their own,     cliché as that sounds. We laugh together and cry
even if this causes individual discomfort
                                                     together, and this type of selfless relationship is
Major decisions in life often made as a family       the only one truly worth having.”
despite lifestage                                                                         - Diana, 21, H

‣ I NEED TO SET A GOOD EXAMPLE FOR YOUNGER GENERATIONS




                                                   Text




                                                                                                           26
Cultural Expectations - BE STRONG CARRY ON...




                                                Text




                                                           Social struggle is embedded in their history -
“Struggle is something I feel we as African                stories of challenge and triumph crucial to
Americans can honestly say still sticks with us ... It’s   remember
as if we were built to take on the stress and if we get    Resilience is key - no excuse for giving up, feel
knocked down, to know that you can always get              they owe it to the generations before them to
right back up. Struggle, yes I think I know well.”         continue to push forward
                                      - Rodrick, 28, AA    Determined to prove stereotypes wrong

‣ I WILL PROVE TO OTHERS I HAVE WHAT IT TAKES
                                                                                                               26
Cultural Expectations - DON’T LOSE SIGHT OF YOUR ROOTS...
Expected to engage in cultural traditions, show cultural
pride - older generations worry Millennials will lose their
sense of heritage
                                                                “My parents have always told me to remember
                                                                where I come from because that is who I truly
Pressured to carry on tradition despite contemporary            am and I should never be embarrassed to say
distractions - i.e. speaking native language, visiting home
country, attending cultural gatherings, music, etc.
                                                                what my culture and heritage is.”
                                                                                                  - Rosa, 23, H
Big shoes to fill - cultural icons achieving power in US

‣ I AM NOT ASHAMED OF MY HISTORY



                                                              Text




                                                                                                                  26
Cultural Expectations - DON’T TAKE ANYTHING FOR GRANTED...




                                         Text




                                                   Taught from a young age to appreciate what you
 “People have a lot to learn, they have a lot      have, everything is a ‘blessing’
 to be grateful for, but many need help                  - Don’t exude that sense of entitlement
                                                   seen in their Gen Pop counterparts ...
 opening their eyes to the beauty of life.”
                             - Stefanie, 20, H     Encouraged by family, community to appreciate
                                                   living in the US, the land of opportunity


‣ I MUST OFFER RESPECT AND DIGNITY TO THOSE AROUND ME
                                                                                                    26
Cultural Expectations - GIVE BACK EVERY WAY YOU CAN...
Want to make a contribution, shape culture ...

Determined to give back to their families                 “One of my professional goals is to be an
      - Support them financially, give them new           educator and to help br idge the
      opportunities, be a good role model
                                                          achievement gap in the inner city.”
Determined to give back to their communities
                                                                                     - Darnel, 23, AA
      - Volunteer, help those less fortunate, work in
      the neighborhoods they grew up in

‣ I MUST MAKE SURE OTHERS HAVE THE SAME OPPORTUNITIES I HAD



                                                        Text




                                                                                                        26
American Millennial Values
      “People my age are starting to
         discover who they are and
    experimenting with different things,
   feeling pressure to know where life is
        going to go.” - Melanie, 24, H




                                                      Text




... BUT THEY’RE THE SAME

In addition to the cultural expectations Diverse Millennials face, they are living in a contemporary world full of
contemporary expectations ...

It is important to remember that Diverse Millennials are exposed to the same generational values, ideologies and
media messages as their Gen Pop counterparts ...

                                                                                                                     16
ALWAYS STRIVING FOR
MORE ...
    ‣ Key concern is how to fulfill personal ambitions i.e.
      graduating, landing first job, moving out, etc.
    ‣ But ambitions can turn toxic, worries compounded by
      the recession



LIVE LIFE OUT IN THE
OPEN ...                                                      Text
•     Extremely comfortable leading a public life: make new
      connections through expression and shared interests
•     Strong desire to showcase identity, creativity, via social
      media sites: Youtube, Instagram, Facebook, Twitter



 “I expect to meet all the challenges that
                                                                     “I use Facebook to share experiences
  life has in store for me and overcome
                                                                     with friends and family, and throughout
them ... Others expect greatness from me
                                                                       the day I post what I am doing like
    due to all the opportunities that are
                                                                      going to the gym, places I visit, etc.”
       available to our generation.”
                                                                                 - Richard, 29, H
              - Michael, 22, AA
OPEN TO CHANGE ...
‣ At a point in their lives where change is inevitable
‣ Understand the need to be flexible in today’s world, adapt
  i.e. keep up with changes in communication / technology
‣ As such, this group have become very resourceful


BEING TRUE TO YOURSELF
IS HIGHLY VALUED ...
‣ Being an individual with unique quirks & talents is a positive
                                                         Text
‣ Cultural backgrounds and diverse experiences
  contribute to sense of individuality
‣ Expect the same level of authenticity from the people and
  brands they interact with



  “I am at a point in my life where
  change has become inevitable ...                                 “I just try to be real and not fake ... I
 which is exciting. But it can also be                              define who I am. I don’t want to be
 challenging as I don’t know what to                                   looked at like everyone else.”
       expect.” - Ashley, 23, AA                                               - Joseph, 28, AA
So, what does this mean?
CULTURAL EXPECTATIONS AMPLIFY
MILLENNIAL VALUES AND PRESSURES ...
  - Diverse Millennials set extremely high expectations for themselves
     ‣ Not only have to prove their ability as young Americans, but they have to prove their family and their culture



CULTURAL     MILLENNIAL AMERICAN
EXPECTATIONS              VALUES
                          Text




                            +
   Work hard...                           ...Work harder!
Be successful...                          ... Be even more successful!
 Make money...                            ... Make money and be happy
   Take care of                           ... Take care of family and
      family ...                          make something of yourself
Meet the Hyper-Millennial
DESPITE THE HEAVY LOAD, DIVERSE MILLENNIALS REFUSE TO FOLD UNDER THE PRESSURE!

 ‣ More Committed ... to live up to the strength they’ve seen from previous generations
 ‣ More Resilient ... to any challenge that may come their way
 ‣ More Optimistic ... about their future, what lies ahead
 ‣ More Determined ... to achieve success, however they define it
                                              Text




MEET THE HYPER-
MILLENNIAL!
 “I am very confident that I will achieve all my
goals because I never quit or give up anything I
     start, despite the odds.” - Ryan, 26, AA

                                                                                          26
WHAT DOES THIS
MEAN FOR
BRANDS?
What does this mean for brands?
THERE ARE SOME KEY POINTS TO CONSIDER WHEN TALKING TO DIVERSE MILLENNIALS ...


           IF YOU ARE TARGETING MILLENNIALS ... WELL, YOU’RE ALREADY TARGETING THEM


               DIVERSE MILLENNIALS ENGAGE WITH GEN POP MILLENNIAL MESSAGING
                                    - BE YOUR AUTHENTIC SELF
                                   - CREATE YOUR OWN SUCCESS
                                 - MAKE A DIFFERENCE TO SOCIETY


             HOWEVER, DIVERSE MILLENNIALS Text
                                          ENGAGE WITH CULTURAL MESSAGING TOO
                                        - PUT FAMILY FIRST
                                   - CELEBRATE CULTURAL PRIDE
                                 - GIVE BACK TO YOUR COMMUNITY


      AS AMERICA’S POPULATION CHANGES, THERE IS NO NEED TO TARGET THEM EXCLUSIVELY ...
                             IT’S JUST NOT NECESSARY ANYMORE
     - SUBTLE REFERENCES TO CULTURE ARE APPRECIATED ... OVERT REFERENCES ARE REJECTED
   - LET’S JUST PUT IT THIS WAY ... YOU DON’T NEED TO HAVE A DIVERSITY DIVISION IN YOUR COMPANY,
                 JUST A COMPANY THAT UNDERSTANDS DIVERSE MILLENNIAL CULTURE
The Sound of Diversity

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The Sound of Diversity

  • 1. THE SOUND OF DIVERSITY Prepared by THE SOUND OCTOBER 2011
  • 2. BOOM! RESEARCH APPROACH OUR INNOVATIVE APPROACH CONSISTED OF 3 STAGES DEFINE EXPLORE EXPERIENCE Expert Interviews 2 day Sounding Board 8 x Self Ethnography 3 x 1hr Depth - 40 respondents in video diaries Interviews with total Diversity Experts Text Stage Stage Stage 1 2 3
  • 3. WHO ARE THE DIVERSE MILLENNIALS? MILLENNIALS ARE THE LARGEST GENERATIONAL COHORT IN THE US, NEARING 50 MILLION ... “Wow, the diversity in About 40% of Millennials are Non-Caucasian, with 19% being this country is amazing. Hispanic and 14% African American So many cultures and No other Millennial cohort has ever experienced such a diverse backgrounds coming cultural landscape while growing up in America together. Everyone learning from one Experts predict that by 2050, 43% of the US population will another is great! ... it has be Hispanic or African American taught me not to read a book by its cover.” - Arturo, 22, H 3
  • 4. WHO ARE THE DIVERSE MILLENNIALS? DIVERSE MILLENNIALS FIND THEMSELVES UP AGAINST A TRIFECTA OF PRESSURES ... HOWEVER, IT IS WHAT THEY DO UNDER THAT PRESSURE THAT DEFINES WHO THEY ARE AND WHERE THEY’RE GOING ... THE HYPER-MILLENNIALS! Text CULTURAL MILLENNIAL EXPECTATIONS VALUES CONTEXTUAL CHALLENGES
  • 5. Contextual Challenges Diverse Millennials 23 % of Hispanics and 28% of African Americans are living in poverty in the US with a median household income of approx. $35,000 ... Text “With times being so tough and the government having so much deficit you can’t count on handouts for help.” - Caroline, 26, H 5
  • 6. Contextual Challenges Diverse Millennials Both Hispanics and African Americans are much less likely than Caucasians to have health insurance, creating higher incidences of health issues and lower incidences of early detection ... Text 6
  • 7. Contextual Challenges Diverse Millennials 17 % of Hispanic Millennials and 9% of African American Millennials drop out of high school vs. 6 % of Caucasian Millennials ... Text “I’m the first one in my family to graduate college, I feel like my whole family would graduate with me.” - Miguel ,19, H 7
  • 8. Contextual Challenges Diverse Millennials Hispanic and African American Millennials are twice as likely to be pregnant at 19 than their Gen Pop counterparts ... Text 8
  • 9. Contextual Challenges Diverse Millennials Hispanic and African American Millennials are more likely to be exposed to gang activity i.e. 40% of Hispanic Millennials born in the US claim to have been in a gang or know someone in a gang ... Text “A lot of my friends didn’t get a chance to live past 18. I’m 28 and I feel blessed.” - Rodrick, 28, AA 9
  • 10. Cultural Expectations “No matter what, my blood will always carry such a strong passion Text for my people.” - Miguel, 19, H “It is up to us to guarantee that a positive Hispanic legacy is embedded in the history of the United States.” - Tomas, 27, H THEY’RE DIFFERENT ... Unlike their Gen Pop counterparts, Diverse Millennials face a series of cultural expectations that have a profound impact on how they think, feel, behave and grow ... Such expectations not only hold familial importance but historical importance - feel they have a cultural legacy to uphold ... 10
  • 11. Cultural Expectations - FAMILY ALWAYS FIRST... Feel inherent obligation and responsibility to immediate and extended family “Through thick and thin they are always there. Without them I wouldn’t be where I am today, as Expected to put family’s needs before their own, cliché as that sounds. We laugh together and cry even if this causes individual discomfort together, and this type of selfless relationship is Major decisions in life often made as a family the only one truly worth having.” despite lifestage - Diana, 21, H ‣ I NEED TO SET A GOOD EXAMPLE FOR YOUNGER GENERATIONS Text 26
  • 12. Cultural Expectations - BE STRONG CARRY ON... Text Social struggle is embedded in their history - “Struggle is something I feel we as African stories of challenge and triumph crucial to Americans can honestly say still sticks with us ... It’s remember as if we were built to take on the stress and if we get Resilience is key - no excuse for giving up, feel knocked down, to know that you can always get they owe it to the generations before them to right back up. Struggle, yes I think I know well.” continue to push forward - Rodrick, 28, AA Determined to prove stereotypes wrong ‣ I WILL PROVE TO OTHERS I HAVE WHAT IT TAKES 26
  • 13. Cultural Expectations - DON’T LOSE SIGHT OF YOUR ROOTS... Expected to engage in cultural traditions, show cultural pride - older generations worry Millennials will lose their sense of heritage “My parents have always told me to remember where I come from because that is who I truly Pressured to carry on tradition despite contemporary am and I should never be embarrassed to say distractions - i.e. speaking native language, visiting home country, attending cultural gatherings, music, etc. what my culture and heritage is.” - Rosa, 23, H Big shoes to fill - cultural icons achieving power in US ‣ I AM NOT ASHAMED OF MY HISTORY Text 26
  • 14. Cultural Expectations - DON’T TAKE ANYTHING FOR GRANTED... Text Taught from a young age to appreciate what you “People have a lot to learn, they have a lot have, everything is a ‘blessing’ to be grateful for, but many need help - Don’t exude that sense of entitlement seen in their Gen Pop counterparts ... opening their eyes to the beauty of life.” - Stefanie, 20, H Encouraged by family, community to appreciate living in the US, the land of opportunity ‣ I MUST OFFER RESPECT AND DIGNITY TO THOSE AROUND ME 26
  • 15. Cultural Expectations - GIVE BACK EVERY WAY YOU CAN... Want to make a contribution, shape culture ... Determined to give back to their families “One of my professional goals is to be an - Support them financially, give them new educator and to help br idge the opportunities, be a good role model achievement gap in the inner city.” Determined to give back to their communities - Darnel, 23, AA - Volunteer, help those less fortunate, work in the neighborhoods they grew up in ‣ I MUST MAKE SURE OTHERS HAVE THE SAME OPPORTUNITIES I HAD Text 26
  • 16. American Millennial Values “People my age are starting to discover who they are and experimenting with different things, feeling pressure to know where life is going to go.” - Melanie, 24, H Text ... BUT THEY’RE THE SAME In addition to the cultural expectations Diverse Millennials face, they are living in a contemporary world full of contemporary expectations ... It is important to remember that Diverse Millennials are exposed to the same generational values, ideologies and media messages as their Gen Pop counterparts ... 16
  • 17. ALWAYS STRIVING FOR MORE ... ‣ Key concern is how to fulfill personal ambitions i.e. graduating, landing first job, moving out, etc. ‣ But ambitions can turn toxic, worries compounded by the recession LIVE LIFE OUT IN THE OPEN ... Text • Extremely comfortable leading a public life: make new connections through expression and shared interests • Strong desire to showcase identity, creativity, via social media sites: Youtube, Instagram, Facebook, Twitter “I expect to meet all the challenges that “I use Facebook to share experiences life has in store for me and overcome with friends and family, and throughout them ... Others expect greatness from me the day I post what I am doing like due to all the opportunities that are going to the gym, places I visit, etc.” available to our generation.” - Richard, 29, H - Michael, 22, AA
  • 18. OPEN TO CHANGE ... ‣ At a point in their lives where change is inevitable ‣ Understand the need to be flexible in today’s world, adapt i.e. keep up with changes in communication / technology ‣ As such, this group have become very resourceful BEING TRUE TO YOURSELF IS HIGHLY VALUED ... ‣ Being an individual with unique quirks & talents is a positive Text ‣ Cultural backgrounds and diverse experiences contribute to sense of individuality ‣ Expect the same level of authenticity from the people and brands they interact with “I am at a point in my life where change has become inevitable ... “I just try to be real and not fake ... I which is exciting. But it can also be define who I am. I don’t want to be challenging as I don’t know what to looked at like everyone else.” expect.” - Ashley, 23, AA - Joseph, 28, AA
  • 19. So, what does this mean? CULTURAL EXPECTATIONS AMPLIFY MILLENNIAL VALUES AND PRESSURES ... - Diverse Millennials set extremely high expectations for themselves ‣ Not only have to prove their ability as young Americans, but they have to prove their family and their culture CULTURAL MILLENNIAL AMERICAN EXPECTATIONS VALUES Text + Work hard... ...Work harder! Be successful... ... Be even more successful! Make money... ... Make money and be happy Take care of ... Take care of family and family ... make something of yourself
  • 20. Meet the Hyper-Millennial DESPITE THE HEAVY LOAD, DIVERSE MILLENNIALS REFUSE TO FOLD UNDER THE PRESSURE! ‣ More Committed ... to live up to the strength they’ve seen from previous generations ‣ More Resilient ... to any challenge that may come their way ‣ More Optimistic ... about their future, what lies ahead ‣ More Determined ... to achieve success, however they define it Text MEET THE HYPER- MILLENNIAL! “I am very confident that I will achieve all my goals because I never quit or give up anything I start, despite the odds.” - Ryan, 26, AA 26
  • 21. WHAT DOES THIS MEAN FOR BRANDS?
  • 22. What does this mean for brands? THERE ARE SOME KEY POINTS TO CONSIDER WHEN TALKING TO DIVERSE MILLENNIALS ... IF YOU ARE TARGETING MILLENNIALS ... WELL, YOU’RE ALREADY TARGETING THEM DIVERSE MILLENNIALS ENGAGE WITH GEN POP MILLENNIAL MESSAGING - BE YOUR AUTHENTIC SELF - CREATE YOUR OWN SUCCESS - MAKE A DIFFERENCE TO SOCIETY HOWEVER, DIVERSE MILLENNIALS Text ENGAGE WITH CULTURAL MESSAGING TOO - PUT FAMILY FIRST - CELEBRATE CULTURAL PRIDE - GIVE BACK TO YOUR COMMUNITY AS AMERICA’S POPULATION CHANGES, THERE IS NO NEED TO TARGET THEM EXCLUSIVELY ... IT’S JUST NOT NECESSARY ANYMORE - SUBTLE REFERENCES TO CULTURE ARE APPRECIATED ... OVERT REFERENCES ARE REJECTED - LET’S JUST PUT IT THIS WAY ... YOU DON’T NEED TO HAVE A DIVERSITY DIVISION IN YOUR COMPANY, JUST A COMPANY THAT UNDERSTANDS DIVERSE MILLENNIAL CULTURE