Social media is changing how businesses operate and how careers are advanced. It allows people to build professional networks, monitor industry trends, find job opportunities, and showcase their expertise. While it provides many benefits, it also presents challenges like privacy issues, legal risks from user-generated content, and ensuring social media activities don't damage brands or careers. Young professionals are encouraged to use social tools strategically and develop a social media presence to further their careers.
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Leadership & Social Media Aicpa Leadership Academy
1. Social Media – Just Another Way of Doing BusinessAICPA Leadership Academy
2. Agenda Setting the context Social media – a generational issue Social media is a business changer Using social media to forward your career Who’s doing what? Challenges Tools
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4. Twitter Number of Users: 7 million (1,382% increase in a year) In February, the largest age group on Twitter was 35-49, comprising almost 42% of the site’s audience.
5. Social Media Usage 87% more online social media users now than in 2003, with 883% more time devoted to those sites. In the last year, time spent on social networking sites has surged 73%. In February 2009, social network usage exceeded Web-based e-mail usage for the first time Source: Nielson
6. Social Media Usage 69% of businesses allow employees to use social media for business. 63% use social media to build and promote their brand 61% use social media to improve communication and collaboration 75% of employees use social networking sites such as Facebook and LinkedIn, up from 15 percent in 2007 Source: Awareness Inc
8. Usage Overview-Video (Nielson) Number of Americans using online video destinations has climbed 339% since 2003. Time spent on video sites has shot up almost 2,000% over same period. In the last year alone – Unique viewers of online video grew 10% Number of streams grew 41% Streams per user grew 27% Total minutes engaged grew 71%
9. Social Media Usage Source: Forrester Research study of 114 companies with 250 or more employees who have planned 2009 budgets
11. Social Media is a Generational Issue In Deloitte survey, 60% of managers felt that businesses have a right to knowhow employees portray themselves or their companies on sites like Facebook and MySpace. 53% of employees said their profiles are none of their employers’ business 61% said that they wouldn’t change what they were doing online even if their boss was monitoring their activities.
12. Meet your future employees? “over 64% of students in grades K-12 play online and/or electronics based games regularly” “Downloading music is #1 activity by middle and high school students” “40% of middle school students and 67% of high school students have apersonal website(Facebook, MySpace, Xanga)” Source: Project Tomorrow – Speak Up 2007 report
13. Social Media is a Business Changer Social media is changing the business of your employers, long-standing industries, marketing and communications People trust the opinions of other people as much as, or sometimes more than the “experts” – and definitely more than spokespeople Relationships are an important part of today’s commerce
14. IBM Communities of Practice – Benefit from Social Software *Source: IBM Global Technical Services Knowledge Community of Practice Business Impact Survey 2007 completed by approximately 2,300 respondents.
15. Old School vs. New School Chamber of Commerce Class Reunions Friends and Family E-mail Industry Meetings Newsletters
16. Social Media Pyramid Typically, 1% of audience, but they drive active engagement of base Where do you fall?
17. “People don’t go online to give attention, but to get it. They want to perform and to be heard, to be present.” --Esther Dyson, journalist and commentator on emerging digital technology
19. Listen Monitor social networks of CPAs Monitor and identify themes covered by CPA-written blogs and social media entries
20. Talk Blogs E-mails RSS feeds Podcasts and videos Tweets & Re-Tweets Comments on posts
21. Energize Create buzz around programs and services Share your knowledge and engage in conversations Become a part of a community Make change happen 60x = 4,029
22. Support Use social media to enhance your Professional networks and competency Get information faster and in more digestible formats Connect to other CPAs Connect to your professional associations
23. CPA Professional 2.0 Learning & staying on the cutting edge Managing my career Doing my work Interacting with peers Becoming a leader in my field
25. The New Math Social Networking (Old) Social Media (New) A change in the way we build relationships + = Source: Matt Goddard, CEO R2integrated
26. It’s all about your Whuffie Whuffie is the culmination of your reputation, influence, bridging and bonding capital, current and potential access to ideas, talent and resources, saved-up favors, and accomplishments. - Tara Hunt “The Whuffie Factor”
27. It’s about the Network Effect Metcalf’s Law "states that the economic value of a network increases like the square of the number of its nodes, or the law of increasing returns. Usually, when people share a piece of equipment, the return diminishes. When more people are engaged in the network, more value is returned to the user."
29. Using Social Media to Further Your Career From Guy Kawasaki’s blog Update your profile and build your network. Start with at least twenty quality connections Get the word out. If you’re looking, don’t hesitate to let people know. Get LinkedIn recommendations from your colleagues. If you are laid off, recommendations from a prior employer, superiors or staff are especially valuable.
30. Using Social Media to Further Your Career Find out where people with your backgrounds are working. Find out where people at a company came from. LinkedIn “Company Profiles” show the career path of people before they began work there. Check if a company is still hiring. Company pages on LinkedIn include a section called “New Hires” that lists people who have recently joined the company.
31. Using Social Media to Further Your Career Find out where people from a company go next. LinkedIn’s “Company Profiles” also tell you where people go after leaving the company. Get to the hiring manager. Find companies that you have ties to by looking at the “Companies in Your Network” section on LinkedIn’s Job Search page. Get to the right HR person. The best case is getting to the hiring manager via someone who knows him.
32. Using Social Media to Further Your Career Find out the secret job requirements. Find a connection at the company who can get the inside scoop on what really matters for the job. If you don’t have an inside connection, look at profiles of the people who work at the company to get an idea of their backgrounds and skills. Find startups to join. Build your network before you need it. As a last tip, no matter how the economy or your career is doing, having a strong network is a good form of job security.
34. CPA Trendlines ResearchCPAs Online Bay Street Group LLC for the AICPA 678 valid responses April – June 2009 Online questionnaire Incentive: Topline results 34
44. Social Networks Linked In LinkedIn is almost entirely business focused. People use it to keep in touch with current customers, find new clients, get referrals, maintain an online resume and reconnect with former colleagues and co-workers. Facebook Facebook is less formal Still, many savvy businesspeople already capitalize on relationships made and nurtured in informal social networking sites like Facebook.
47. Issues to consider Freedom of expression Privacy Copyright infringement Libel Content licensing Unlawful competition
48. Challenges Social media requires loosening the reins on technology platforms and access Social media management requires constant care and feeding, as well as monitoring Because social media is MASS media, mistakes and missteps are amplified
49. Challenges:Examples of Social Media Risks CNN made a deal to acquire CNNbrk Twitter handle from a web developer that had 900,000 followers, and subsequently faced a public challenge from actor Ashton Kutcher to race to reach 1 million followers. Upon his victory, Kutcher described the moment as a "changing of the guard" and added: "I think it's a huge statement about social media for one person to actually have the ability to broadcast to as many people as a major media network."
50. Challenges:Examples of Social Media Risks Two employees of Domino’s Pizza chain filmed and posted a YouTube video of a prank on a customer’s food. Video made its way to as many as 500,000 would-be customers with the help of social media. Both employees lost their jobs and are facing charges Domino’s decision to defer comment initially resulted in its brand and online reputation taking the bigger hit.
51. Challenges:Examples of Social Media Risks A gate worker for the Philadelphia Eagles was fired for posting a Facebook expletive-laced rant because the team refused to re-sign one of its star players. A job candidate recently Tweeted doubt about taking a job at Cisco for "a fatty paycheck," since she wouldn't like the commute or the work. Cisco rescinded its offer. Mavericks owner Mark Cuban Tweeted a complaint that Denver's J.R. Smith was not called for coming off the bench to taunt Antoine Wright after he missed a shot near the Nuggets bench. The NBA slapped Cuban with a $25,000 fine publicly criticizing the officials after Denver's 103-101 win over Dallas.
52. Challenges:Examples of Social Media Risks A top PR executive visiting Memphis, the headquarters of his client FedEx, wrote: “True confession but I'm in one of those towns where I scratch my head and say ‘I would die if I had to live here!” This tweet got back to FedEx, and the company was not pleased with the public disparagement of its hometown.
53. Getting Started Setup your accounts (business or personal) Powerfriend – pay attention to who they are quoting and re-tweeting Listen to the conversations Add your insights You are on your way….
54. Tools, Links and Resources Virtual Work Force Mturk.com Blogs Technorati Squarespace Social Networking Collaboration Platform Socialtext.com Ning Howsocialble.com Information on social media Readwriteweb Mashable Techcrunch Smartbrief on Social Media
55. Tools, Links and Resources Social Media and Twitter Tracking/Management Tools: http://search.twitter.com/ Radian6 Tweebase Hootsuite http://hashtags.org/ Tweetbeep Tweetdeck WeFollow.com www.searchme.com Seesmic Find Influencers Buzz Logic Customer Service Comments Visible Technologies Video http://12seconds.tv/
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57. Young Professionals and Social Media: What's Your Personal ROI Strategy? “The challenge continues in this space to figure out just what social media is, how to use the new tools to make a profit, or whether social media is connecting or disconnecting us. Young professionals, a majority of whom are considered digital natives, are in a position to not only contribute to the conversation, but to use social media to its fullest degree.” --Kait Swanson, April 18, 2008
Editor's Notes
Twitter enables revolution. Changes world politics. Obama asked company to not take done the service for maintenance because of its importance to the Iranian expression of voter rights.
Twitter’s growth is significant. Speaks to the function, not just the specific application or company. Similar to dot com era, where many rushed in. Not all survived, but the bottom line is that it changed communications norms and business practices, not to mention commerce.
Wont read all of these statistics, but important to note the extent to which social media is being adapted. Note this last bullet.
Switch to TomLearning & staying on the cutting edge (content & filtering) Managing my career (content – competencies – career paths)Doing my work (social context)Interacting with peers (web tools)Becoming a leader in my field (managing on-line identity – whuffie)Who is there , ready to leadStaying up to date, Do I know what is happening in my profession, thought leadership, collaboration,
Facebook: A free, online, social utility that helps people communicate more efficiently with their friends, family and coworkers. Capabilities include status updates, picture and “note” posts, a news feed of network activity, event invitations, fan followings and “causes” participation in social activism.LinkedIn: A free, online, interconnected network of experienced professionals from around the world, with an emphasis on the professional as opposed to the social. Includes tools for resume building, professional Q&A, and communication with colleagues, friends, etc. Can be linked to a variety of e-mail services with convenient toolbars.TypePad: A blog service offering premium formatting, content and optimization features with advertising de-emphasized.WordPress: A free, open source blogging software allowing users great freedom of formatting and site placement, WordPress.com.Blogger: Google’s free blog service, most beginner-blogger friendly and with best optimization (since Google owns it).Twitter: Self-described as a “real-time short messaging service” that is free. Used primarily as a “status update” style microblog, posts in 140 characters or less w/ messaging capabilities and a real-time feed of “tweets” to keep users’ networks of contacts up-to-date regarding their daily activities.Yammer:Essentially Twitter for the workplace, replacing the question “What are you doing?” with “What are you working on?” Companies can purchase the ability to monitor and administer their own networks.Friendfeed: A freemicroblogging tool to post content, such as, text, video, photos, etc. that can be embedded on another social networking site, emphasis on the Twitter-esque qualities, but with the ability to see comments and others’ posts like a Facebook wall or News Feed post.YouTube: A site allowing people to upload and view video content for free, now the 3rd most commonly visited website globally according to Alexa (a company that tracks Web content and visiting), contains “channel” capabilities for users as well as commenting options as well as “response” posts.Vimeo: The “snob’s YouTube”, boasts better quality and HD capabilities as well as somewhat more “selective” content.Ustream.TV:A free live video content host site, includes interactive features since it is broadcast in real time with various messaging capabilities.Slideshare: A community for sharing business presentations such as PowerPoint and OpenOffice presentations, with webinar, downloading and embedding capabilities.