Thorleif Astrup Hallund

Northern Region, Denmark Denmark

Customer Experience Director + Voice of the customer enthausiast

Telecom / Mobile

As a Director I lead the Customer Experience & Service Design team at Telenor Denmark. The team was created in 2013 and has executed a significant amount of cultural work to evolve Telenor Denmark into becoming a true omni-channel company. This is a both a strategic and hands-on position requiring intensive interpreting of the customers. Customer experience focuses on the design, implementation, and management of interactions that happen across the entire customer journey. This includes the interactions that take place as customers discover, evaluate, buy, access, use, get support, reengage, and leave, this also includes designing the behind-the-scenes activities that enable experience...