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IBM Connections Engagement Center

Presentation of the IBM Connections Engagement Center
(previously known as the 'XCC - Web Content & Custom Apps Extension for IBM Connections')

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IBM Connections Engagement Center

  1. 1. 1 IBM Connections Engagement Center August 2017
  2. 2. 2 1. Intro to the ‘IBM Connections Engagement Center’ 3 2. Live Demo & Q&A 28 3. Sample Screen Shots 30 4. Use Cases 57 5. Customer Statements 94 6. Technical Information 103 7. Background Information 117 8. TIMETOACT Products for IBM Connections & ICEC 123 9. TIMETOACT Services for IBM Connections & ICEC 128 10. About TIMETOACT 146 Agenda Don’t panic, we will only present sections 1 and 2, the rest is appendix 
  3. 3. 3 About Felix Binsack & TIMETOACT Felix Binsack • IBM Champion • Inventor and Product Manager of XCC • Founder & CEO TIMETOACT GROUP • • Founded in 1998 • 6 companies • 280 employees • Owned and managed by its founders • HQ in Cologne, Germany • Offices in Münster, Hamburg, Munich, Augsburg, Stuttgart, Mannheim, Lelystad, Vienna, Zurich
  4. 4. 44 Employee Engagement When compared with business units in the bottom quartile of engagement, those in the top quartile create IMPROVEMENTS in many areas. 41% LOWER Absenteeism 24% LOWER Employee Turnover 70% FEWER Safety Incidents 28% LESS Shrinkage 40% FEWER Quality Incidents 21% HIGHER Profitability 20% HIGHER Sales 17% HIGHER Productivity 10% HIGHER Customer Metrics * Gallup State of the American Workplace Report, 2017 ** Only a small minority of employees are truly engaged in their job: • In the U.S., only 33% of employees are engaged, 16% are actively disengaged * • See employee engage- ment in your country ** Increasing Employee Engagement Must Be a Top Priority in Any Organization!
  5. 5. 5 The (digital) workplace majorly contributes to frustration and low employee engagement. 5
  6. 6. 6 Know Share Do Custom Applications Links Lists Enterprise Collaboration Mail- & File Servers Internal Communications Web Content Management Many Workplaces Still Rely on Mails & Files
  7. 7. 7 Know Share Do Custom Applications Links Lists Enterprise Collaboration Enterprise Social Network Internal Communications Web Content Management Most Workplaces Are Silos - Not Integrated
  8. 8. 8 Internal Communications and Enterprise Collaboration often compete for employees’ attention with different methods, ideas & goals. Not All Competition Is Good 8
  9. 9. 9 Pretty and colorful Functional and integrated Internal Communications Enterprise Collaboration
  10. 10. 10 Internal Communications Enterprise Collaboration
  11. 11. 11 ShareKnow Internal Communications Enterprise Collaboration Web Content Management Enterprise Social Collaboration Top-Down Communication (1:n)  Peer-To-Peer Collaboration (n:n) / Hierarchy Independent Stagnating Content  Growing Content Approved Content / Binding Directives  Unofficial Content Communication of Mgn. Ideas and Opinions  Formation of Ideas and Opinions Important Information stays on Top  Popular Information stays on Top Dedicated Authors with Intense Training  User Generated Content (without Training) Pixel Perfect Layout  Form Follows Function Set as default Homepage by Policy  Set as default Homepage by Employee "Management’s Intranet"  "Employee’s Intranet"
  12. 12. 12 Attention Fragmentation Content Fragmentation Content Overlap, Redundancy and Inconsistency Government Challenges How should managers communicate, as themselves: “Mike the Manager” using IBM Connections or as “the Manager Mike” through Internal Communications? User Challenges Where should employees look for content? On IBM Connections or in the web -CMS based intranet?
  13. 13. 13 ShareKnow Enterprise Collaboration Internal Communications
  14. 14. 14 What should a Digital Workplace look like? 14
  15. 15. 15 Know Share Do Custom Applications Application Integration Enterprise Collaboration Enterprise Social Network Internal Communications Web Content Management A Good Digital Workplace
  16. 16. 16 Become a Connected Company Employee On-Boarding Alumni Employees Customers Supply-Chain / Partners
  17. 17. 17 Do A Digital Workplace Should Work Like a Brain! ShareKnow
  18. 18. 18 How to engage employees with the ICEC 18
  19. 19. 19 24 New Use Cases for IBM Connections Employee Magazine Top Managers CEO’s Office Internal Communications Engage Employees Business Units Branding & Design Personalization & Targeting Employee Relations Single Point of Truth Internal Communications Usage & Adoption Community Managers New User Onboarding Curate Content Enterprise Collaboration Application Integration Customers & Partners Forms, Lists and Workflows Tools Menu Custom Apps Application Integration IT ManagersIntranet as a Service Anonymous Users Mobile Users CFOs Simple IT
  20. 20. 20 Use Cases for Everyone Blue Collar Worker Customers & Partners Common Staff & Traditional Manager Community & Department Manager Senior Manager Internal Communications Knowledge Worker Retrieve Intranet content without authentication. Easy interface for applications, content and collaboration. Benefit from integrated Intranet with collaboration, content and integrated apps. Easily maintain landing pages for business, service units and communities. Get attention, communicate directly with high authenticity. Increase aware- ness for internal communications. Effectively delegate content creation and maintenance to LOB. Curate Content from LOB. Listen to and engage employees. Benefits from increased adoption and collaboration. Use Intranet Mobile Experience. Get attention thru curation.
  21. 21. 21 Increase Employee Engagement and Drive Digital Transformation Digital Consumer Contributor Curator Communicator Knowledge Worker
  22. 22. 22 1. Increase IBM Connections’ usage and utilization 2. Unite Internal Communications and Enterprise Collaboration 3. Create a Single Point of Entry 4. Create a Single Place of Truth 5. Increase Employee Engagement 6. Drive Digital Transformation Benefits of IBM Connections & IBM Connections Engagement Center
  23. 23. 23 How can the IBM Connections Engagement Center be used? 23
  24. 24. 24 1. Everyone who has IBM Connections • Easy upsell • Double IBM Connections’ usage • Strengthen IBM’s position 2. Everyone who does not have IBM Connections (yet!) • IC and ICEC have a real USP compared to all other vendors: Employee Engagement & a Single Point of Truth! Targets
  25. 25. 25 1. Internal Communications 2. Information Technology 3. Human Resources Who to involve
  26. 26. 26 ICEC Customer Scenarios Alternative Use Cases for the IBM Connections Engagement Center Focus on Communication Company culture not ready for enterprise-wide collaboration Start with internal communications now, open up to collaboration later (can never add enterprise collaboration to a web content management) Improve Collaboration Bring more structure to IBM Connections Create managed landing- pages for important communities, business units and locations Create a navigation Create an Onboarding Wizard for new employees Communication and Collaboration Avoid attention fragmentation between competing platforms Avoid content overlap, content redundancy and inconsistency Create a Single Point of Truth (SPoT) Engage employees Digital Workplace Hub Everything is in one place, employees do not need to go anywhere else Integrate internal communication, enterprise collaboration and custom applications into one intuitive user interface Time
  27. 27. 27 Videos & Presentations:
  28. 28. 28
  29. 29. 29 Sample Screenshots
  30. 30. 30 Intranet Homepage integrated in IBM Connections – communication and collaboration are always available with one click. IBM Connections is leveraged and utilized for authentication, access control, commenting & liking, content storage, content approval, full text search, notification etc. No additional software or hardware required. All users see “their” personalized homepage, e.g. French users a French homepage, UK users en English homepage, etc. Sample Homepage Architecture
  31. 31. 31 Content is targeted to a user’s inherited LDAP attributes (passive personalization, e.g. business unit, location, region, role, etc.) Content is personalized to a user’s individual preferences (active personalization) Personalization does support the combination of attributes with Boolean operators (e.g. if a user is from location A and is not a part- time employee, the user will see content ABC, otherwise content 123) Sample Homepage Personalization
  32. 32. 32 Navigation with links to landing pages from business units, service units, teams and projects (e.g. Communities with XCC landing pages) Nested navigation, i.e. large units have their own navigation with their own landing-pages which again may contain their own navigation Static content using the IBM Connections embedded experience paradigm Sample Homepage Site Navigation
  33. 33. 33 The Tools menu is available throughout IBM Connections by hovering over the Tools icon Set up the flyout page with the most relevant and / or most frequented applications Easy customization with CSS Sample Widgets People Finder Sample Homepage Tools Flyout Page
  34. 34. 34 Top News (Aggregated from the business units) Business News Regional News News for my interest Service Unit News Links Files Events All content can be personalized and/or targeted Sample Homepage Content Widgets
  35. 35. 35 Management Blogs Drive employees to CXO statements Avoid CXO disappointments if their statements do not achieve enough attention because many employees do not follow them Employee’s blog Internal communications rewards employees’ engagement with a “Pick of the Week” Drive employees’ attention to questions, discussion threads and ideas where feedback is required Sample Homepage Curated Content
  36. 36. 36 Clipping Widget (e.g. Reuters, Dilbert) Cropmark / CSS / JQuery Selector Custom CSS included Social Facebook Twitter RSS / Atom feeds (incl. pictures) Stock, weather, etc. Connections Content Manager files Sample Homepage Foreign Content
  37. 37. 37 HTML widget that uses public or private REST services, e.g. retrieves zip code description Widget to widget communication, e.g. maps widget opens Google maps to the zip code Sample Homepage Applications
  38. 38. 38 Easy Customization with CSS Sample Homepage Layout
  39. 39. 39 Customers customize their IBM Connections Cloud Experience with standard CSS know how. Sample Homepage Cloud Layout
  40. 40. 40 Responsive header with integrated IBM Connections and XCC navigation Mega-navigation with IBM Connections menu opened Sample Homepage Responsive Layout
  41. 41. 41 Internal Communications schedule Open team tasks Create team tasks Create news My open approval requests Pages to be reviewed Connections analytics Most visited articles Most liked articles Most commented articles Internal Communications forum Internal Communications guidelines Sample Editor Dashboard
  42. 42. 42 Onboarding with a step-by-step wizard Easily customizable Sample Onboarding
  43. 43. 43 Community owners manage landing-page Bring structure to community content Aggregate information from community and subcommunities Sample XCC Communities
  44. 44. 44 Full page without IBM Connections community navigation Custom layout for special purposes with background image Sample XCC Communities
  45. 45. 4545 “News of the Day” next to the activity stream Layout Sample with Enhanced Activity Stream 45
  46. 46. 4646 IBM Connections 6 with OrientMe bar and the IBM Connections Engagement Center Layout Sample ICEC with OrientMe Bar 46
  47. 47. 47 Layout Sample: Full Responsive Layout with Custom Header Responsive header with integrated IBM Connections and XCC navigation Mega-navigation with IBM Connections menu opened (In this example we are using a mega dropdown library, see website for more samples:
  48. 48. 48 Layout Sample: Full Responsive Layout with Custom Header As a page is scrolled down the navigation remains visible but the company’s logo size is reduced to fit within the navigation With reduced screen resolution Navigation is reduced to an icon. Icon opens a navigation menu from the side. Widgets are arranged below each other rather then besides each other
  49. 49. 49 External users are welcomed with a designated page First steps introduction Business cards of support staff Direct link to individual communities Sample External Users
  50. 50. 50 Integrated into the IBM Connections mobile app Sample Mobile Users UI
  51. 51. 5151 Integrate Classic Notes applications with twisties using a simple iFrame widget Modern Notes applications with XPages, post search requests to the application, display search results Integrate Domino Apps
  52. 52. 5252 Use Single Sign-on with Domino (and other platforms) to utilize individual read and write access rights Integrate (Domino) Apps with Single Sign-On
  53. 53. 5353 53 With IBM Connections & XCC it is easy to build custom applications. In this example we re-developed an IBM Notes-based Information Management application. Custom Apps (e.g. Information Management)
  54. 54. 5454 54 Forms Integration Embed forms (anonymously, authenticated) Display records Format records Open response forms Edit records Learn more: UksrF6UY
  55. 55. 5555 Public Displays / Kiosk Mode Provide read-only access to selected Intranet content in form of an information panel Display a variety of easily accessible, varied information in your welcome hall or other public spaces
  56. 56. 56 IBM Connections Engagement Center: Use Cases 56
  57. 57. 57 Integrate Communications Use Cases 1 - 10
  58. 58. Internal Communications can use a special community to create and manage their content and publish it on ICEC-based Intranet home and landing-pages. ICEC-pages can be set up and customized easily, using a set of grid templates and choosing from almost 60 widgets. Internal Communications can set up and maintain a navigation between the ICEC-pages, providing employees with an intuitive user experience for surfing the organization. Design a personalized Intranet Create and publish content Internal Communi- cations 1
  59. 59. With ICEC, Internal Communications can turn the typical one-way communication into a real dialogue with employees. Here are some examples: Enable employees to like and comment on all available information Bring specific forum discussions and / or ideas to the employees’ attention with prominently placed widgets on the Intranet homepage Listen to and respond to employees Engage Employees 2
  60. 60. Observe and analyze the employee base sentiment through comments and questionnaires Engage employees with a picture competition, for example ask employees to upload their pictures with the new company logo and let all employees vote on the best pictures With ICEC, Communication and Collaboration are either on the same page or available with just one click. Listen to and respond to employees Engage Employees 2 See video:
  61. 61. ICEC is built with the latest internet technology such as Bootstrap, Fontawesome, IndexDB, JQueryUI and RequireJS. With standard CSS knowledge it is possible to adapt the design of the ICEC-pages to match corporate identity and design guidelines. Business divisions can have their individual CI. Branding, Corporate Identity & User Interface Branding & Design 3 See presentation:
  62. 62. More than any traditional web Content Management System, ICEC makes it incredibly easy for divisions, branches, departments and locations to create and maintain their own landing-page within the Intranet. Almost all web Content Management Systems are built and optimized for the internet and are far too complicated for occasional Intranet users. IBM Connections is much simpler to use. Any employee can create a blog post or edit a wiki without any special training. Create and maintain landing-pages Business Unit Communi- cation 4 Intranet homepage (personalized & targeted)SU1 BU1 BU2 SU2 SU1 SU 2 SU 3 SU 4 BU1 BU 2 BU 3 BU 4 Portal or web-CMS based Intranet homepage
  63. 63. With traditional web CMS, Internal Communications is mostly unable to effectively delegate the maintenance of the vast array of departmental web pages. With ICEC, however, Internal Communications is able to set up a departmental page, include it in a divisional or in the global navigation and assign maintenance very effectively to managers or assistants of those respective business units. Create and maintain landing-pages Business Unit Communi- cation 4
  64. 64. With ICEC, top managers have a choice: Either they allow Internal Communications to rephrase and publish content on their behalf or they create and publish content directly and just ask Internal Communications to direct attention to their post with a prominent placing on the Intranet’s homepage. This way, top managers can engage in a more personal way with the employees as well as get the attention they deserve. Communicate with authenticity and efficiency Manage- ment Communi- cation 5
  65. 65. With ICEC, it is easy to set up a special page allowing a company’s chair person to interact with the employee base: Introduce the chair person with her/his bio and an interview. Publish the chair person’s latest ideas, priorities and thoughts prominently. Allow employees to discuss issues, provide ideas and have the chair person’s office help her or him with the workload. Engage with your employee base CEO’s Office 6
  66. 66. With ICEC, Internal Communications can create an online representation of a printed employee magazine – either as the printed magazine appearing periodically or in continued delivery form. The online representation adds value to the printed magazine, as it provides a feedback channel for employees. Online edition of a print magazine Employee Magazine 7
  67. 67. With ICEC, employee relations managers are able to document and maintain guidelines and rules and make them easily accessible to employees as part of the Intranet. Guidelines specific to a business unit or location can be published on the respective landing-page only. Via the employees’ comments the guidelines and rules can continuously be improved and refined. Document guidelines and rules Employee Relations 8
  68. 68. ICEC admins are able to target users with content specific to their interests, referring to their inherited LDAP attributes like business unit, country, location or management level Users can personalize their experience by setting their individual preferences. Personalization and targeting both work on an ICEC page and on the widget level Personalization & targeting Personali- zation & Targeting 9 See presentation:
  69. 69. Using separate platforms for Internal Communications and for collaboration confronts authors and users with difficult choices: Where are they supposed to publish and where should they search for content? Some managers will choose to communicate through the web CMS-based Intranet website, while others will choose to communicate through the collaboration platform Content overlap, redundancy, inconsistency and governance problems are the inevitable consequence of multiple platforms With more than one platform it is practically impossible to create a Single Point of Truth. Information Architecture Create a Single Point of Truth 10
  70. 70. 70 Enhance Collaboration Use Cases 11 - 14
  71. 71. ICEC provides many ways to consume, contribute to and maintain the Intranet. The structure is most important for new employees, occasional users and silver surfers. The threshold to contribution with liking and commenting is very low. Liking, comments and content creation all appear in the activity stream and thus secure a high awareness. The content creation and maintenance is much easier than with traditional web Content Management Systems. Delegation to line of business is very effective. When each business unit has one person in charge of maintaining its landing-page as part of the Intranet, then each business unit automatically has one IBM Connections power user. Increase Intranet usage & adoption Usage & Adoption 11
  72. 72. With ICEC Intranet usage typically increases by 100 percent or more. Increase Intranet usage & adoption Usage & Adoption 11 Consumer Contributor Moderator Internal Communications Knowledge Worker
  73. 73. Not only can Internal Communications create and publish content with ICEC (as with any other web Content Management System), they can also curate content. In other words: Internal Communications can select an employee's blog post and publish it prominently on the Intranet homepage or on the landing-page of a business unit or location, and thus recognize and reward the employee’s contribution. Curate content Curate Content 12 See video:
  74. 74. ICEC enables community managers to easily create, customize and maintain landing-pages for their community. They can choose a pre- defined layout from a variety of templates and arrange the most important content according to their preferences. They can also include content from sub- communities or other relevant communities at will. Design and maintain community landing-pages Community Managers 13
  75. 75. Files and links in widgets can be individually selected and sorted. Introductory information and important posts can be published in a fixed position. Introduce the community team by their role, using the People Selector widget. Display all events from the main and the sub- communities with the Event Calendar widget. Interactive elements help drive user engagement. Community landing-pages can either stick to the community navigation or cover the whole width and replace the original community navigation. Design and maintain community landing-pages Community Managers 13 See video:
  76. 76. ICEC makes it easy to create an onboarding wizard that acquaints new IBM Connections users with a step-by-step guided tour. Let the employees know why the company invests in a Social Intranet, what is in it for them and how they can use it. The acceptance of the Intranet guidelines and the enrollment progress can be documented. Onboard new employees with a wizard New User Onboarding 14 See video:
  77. 77. 77 Integrate Applications Use Cases 15 - 19
  78. 78. ICEC provides the iFrame, the HTML and the Clipping widget The iFrame widget supports either retrieval through the user or through the server. The HTML widget has an integrated CSS, HTML, JSON and JavaScript editor, which supports direct code editing without copying the code to and from an external application The HTML widget is able to post and process REST calls from other applications and display the results in a custom format. Via the integrated JavaScript Event Handler Framework, widgets can communicate with each other (e.g. a CRM widget “talking” to a ERP widget) Integrate legacy apps Custom Applications 15
  79. 79. The Clipping widget supports users without developer skills in integrating parts of other websites into their own XCC page. The Clipping widget can either use crop marks or CSS marks to select relevant content. Integrate legacy apps Custom Applications 15 See video:
  80. 80. Application developers are able to create custom widgets and make it very easy for their authors to integrate content or functionalities from other applications. We have plans to build widgets that allow selection and display content from any Notes database. Application developers can share and exchange their custom widgets with other customers. Custom widgets with ICEC API Build Custom Widgets 16 See presentation:
  81. 81. Keep most frequented and relevant tools readily available in a fly-out page throughout ICEC and IBM Connections. The fly-out page can contain any widget. Examples are: people search emergency help time tracking application weather forecast company stock links Intranet preferences Tools menu: always available Tools Menu 17
  82. 82. Forms Experience Builder (FEB) widgets Forms, Lists & Workflows 18 The IBM Forms Experience Builder (FEB) enables line of business users to create web forms applications for standalone use or for customer and employee websites. Non-technical users are able to create sophisticated web applications complete with forms, database, reports, security, notifications and more. FEB is a rapid application development platform and as such a browser based alternative to Domino applications. TIMETOACT developed two FEB widgets as an extension to ICEC which allow embedding FEB forms and display and edit FEB data. See FEB video:
  83. 83. Forms Experience Builder (FEB) widgets Forms, Lists & Workflows 18 FEB – Form Widget Embed FEB forms Select form (from all forms the user has access to) Select height Select privacy Anonymous (e.g. for complaints / whistleblower forms) Authenticated (will pass user’s profile data to forms) View & use forms View & submit form View result page (“Thank You“ page, forms responses, new form)
  84. 84. Forms Experience Builder (FEB) widgets Forms, Lists & Workflows 18 FEB Data Widget Select layout (grid, list, table) Map data fields to layout fields Define actions (create, edit, delete) Format layout and fields with custom CSS
  85. 85. Forms Experience Builder (FEB) widgets Forms, Lists & Workflows 18 Having ability to edit & delete data records with the FEB Data Widget is a real breakthrough that allows for a completely new set of applications. IBM Connections with ICEC and FEB make a beautifully integrated Digital Workplace.
  86. 86. Create a branded and simplified experience Extranet for Customers & Partners 19 With ICEC, it is possible to create and customize a landing-page for external users. The landing-page could provide introductory information and reduce or limit complexity to the required functionality. Of course, the resulting Extranet can be branded in the corporate design. Create and maintain content once, use it in both the Intranet and Extranet.
  87. 87. 87 Simplify IT Use Cases 20 - 24
  88. 88. The entire Intranet is accessible with the IBM Connections Android and iOS apps. ICEC uses the latest Bootstrap templates and is responsive too. No project required. Participate on the Intranet via mobile devices Mobile Users 20 See video:
  89. 89. Provide a read-only access to selected Intranet content, of course with your company’s distinctive corporate design. Anonymous access is restricted to reading only (no comments, no likes, etc.) to ICEC-pages that have been explicitly been by web masters marked as “available to anonymous access” to IBM Connections content from public and moderated communities. Content from restricted communities will never be exposed to anonymous access. The website is fully responsive, too. Information Access Anonymous Users 21
  90. 90. ICEC is available for both IBM Connections on-premises and as a service for the IBM Connections Cloud. On-premises or Cloud: initial setup can be achieved in less than an hour. On-premises and Cloud Intranet as a Service 22 See presentation:
  91. 91. Eliminate web CMS costs for selection purchase implementation integration access management (read / write) activity-stream integration search integration single sign-on UI integration mobile access training running any other platform besides IBM Connections. Reduce costs Chief Financial Officers 23
  92. 92. ICEC dramatically reduces Intranet complexity, as it eliminates the need for an extra web content management or application integration platform and meets all the requirements for platform integration: user interface integration activity-stream integration @-mention integration full text search integration single sign-on and much more These are all given, no projects required. Update Intranet layout, templates and landing-pages in a test bed without having to set up a separate test environment. Reduce complexity – accelerate development & deployment IT Managers 24
  93. 93. 93 Customer Statements
  94. 94. 94 “Last quarter we ran two projects in parallel to develop a new Intranet homepage for two Japanese customers. One with SharePoint and Yammer where we created a custom homepage to integrate both solutions. This was a 60 day worth of services and a three month delivery time. Next door we implemented ICEC on top of IBM Connections and taught the business users in two days how to handle the complete product. After two weeks their Intranet went live. Although the SharePoint project is interesting from a revenue perspective, we are much happier with the ICEC project where the customers maintains the solution themselves and we have moved on to support other companies.” Comparing IBM Connections & ICEC to Microsoft SharePoint Development Roland Driesen Managing Partner, Silverside B.V.
  95. 95. 95 What Our Customers Say “ICEC brings internal communication to a whole new level. It helps increase users’ awareness about company life and improves the onboarding process for our new employees.“ Marcin Kasa, Axxiome Group “In an off-time minute (during a break) I installed ICEC in our Acceptation Environment. Everything went smooth, no problems during the installation…“ R. Angioni, Saxion, University of Applied Sciences, Netherlands „We created an ideal information architecture that seamlessly integrates internal communications and collaboration into a hybrid Intranet. Our new Intranet has been received very well by our employees.“ Mandfred Meindl, Manager Intranet & Online Marketing, VAUDE Sport GmbH & Co. KG
  96. 96. 96 What Our Customers Say “With IBM Connections and ICEC we can create a more agile Intranet.“ Arey Zargham & John Merlino, Tufts Health Plan “ICEC revolutionized our Intranet entirely! Now, relevant content can be populated completely intuitively within seconds and is globally accessible. It is a real innovation.“ Eva Martinez, Lapp Holding AG “This innovative solution brings additional value to an IBM Connections environment, allowing our customers to elegantly integrate their internal communication content into their social business platform. IBM and TIMETOACT together, a partnership to accelerate social business.“ Jason Roy Gary, CTO, IBM Social Software Foundation “Information and collaboration platforms are perfectly integrated into a user-friendly and powerful Intranet.“ Retail Customer, Germany
  97. 97. 97 What our Customers Say „After only 90 min of training even our IT laymen were able to create great landing-pages for their departments. That’s absolutely incredible!“ Alexander Ramseger, Berge & Meer Touristik GmbH “ICEC has transformed IBM Connections into a complete Intranet environment. With ICEC we are able to combine the social features of IBM Connections with the functionalities and look and feel of an intranet.“ Sander Zwart, ilionx “In order for Pilz Connections to succeed, it was important to offer all employees simple and clear first steps into the world of social business. The TIMETOACT solution enabled us to avoid reservations and acquaint users with the concept of knowledge management.“ Jürgen Fischer, Pilz GmbH & Co. KG
  98. 98. 98 What our Customers Say “ With ICEC the launch of IBM Connections was much more effective. ICEC has increased acceptance of our Intranet and is an indispensable tool for us.“ Carolin Strunk & Stefan Schindlbeck, Ostdeutscher Sparkassenverband “ICEC is a congenial extension of IBM Connections, which increases user acceptance substantially.“ Wolfgang Ponesch, Raiffeisenbank Bregenz “ Employees do not have to go anywhere else. Everything is in one place.“ US Government Customer
  99. 99. 99 What our Customers Say “We have never been able to evaluate any product as fast as ICEC.“ Georg Probst, Lantal Textiles AG “There is a huge gap between the classic intranet and modern Social Intranet. ICEC’s the bridge between them: it makes the shift more comfortable for the employees.“ Sven Bradtke & Henning Müller, Sparkasse Rostock “ICEC gives more structure to IBM Connections as it prominently places relevant information on the communities’ homepage. Therefore, ICEC leads to more transparency and decreases friction-loss.“ Soner Boga HANSA-FLEX AG
  100. 100. 100 What our Customers Say… “ICEC is the perfect complement for IBM Connections, this solution made the project possible and we are really happy with the results so far. It is really easy to customize with almost no technical skills required.” Santiago Suarez Mesa GRUPO FAMILIA “We are very happy with ICEC. It has become a total game-changer for our use of Connections.” Sigthor Hilmisson Ministry for Foreign Affairs of Iceland
  101. 101. 101 What our Customers Say See the URL below for: • An overview of our customer statements • Customer case studies • Video interviews with ICEC users Do you want to know more? Most of our customers are willing to talk to potential customers. Just ask us and we’ll set up a private conversation for you .
  102. 102. 102 Technical Information Appendix
  103. 103. 103 Frank Adams I am… (passive personalization, targeting profile attribute inherited from LDAP) • German Employee • Business Unit 1 • Location A I prefer… (active personalization, profile attribute set by personal preferences) • Subject ABC • Subject GHJ My Connections… • My Communities • My Files Personalization & Targeting Navigation (German) Links (personalized & aggregated) Business Unit 1 News Location A News My Files My Events (personalized, aggregated) Static Content (e.g. Hotline) Clipping Widget (e.g. Stock Quote) Corporate Top News (in German) (personalized, aggregated) My Special Interest Subject ABC Subject GHJ My Communities ACME Germany Homepage
  104. 104. 104 Use IBM Connections with the IBM Connections Engagement Center as the only platform for a personalized corporate Intranet homepage with landing-pages for business units, service units and large communities. Using IBM Connections and ICEC as a Corporate Intranet ICEC Personalized Corporate Intranet Homepage SU1 BU1 BU2 SU2
  105. 105. 105 Very large companies with large internal communication departments or specific integration requirements might keep their intranet homepage on a dedicated web CMS or portal The IBM Connections Engagement Center is used for landing-pages for business units, service units or IBM Connections communities Landing-pages are accessible through the traditional Intranet and IBM Connections’ top navigation Integrating ICEC Into a Traditional Intranet Portal or web CMS- based Intranet homepage SU1 SU 2 SU 3 SU 4 BU1 BU 2 BU 3 BU 4
  106. 106. 106 Page Templating / Inheritance All elements (widgets, grids and styles) defined in a page template will be inherited by the dependent pages. Editors of dependent pages cannot alter inherited items. Sample use cases: Regional landing-pages inherit corporate content (e.g. top news, corporate events, etc.) Branch landing-pages inherit grids and layouts from landing-page templates
  107. 107. 107 1. Download ICEC 2. Install ICEC Less than 60 minutes 3. Test & customize ICEC ICEC now runs in Stealth Mode, i.e. is not visible to users. ICEC can therefore be installed, tested and customized in the production environment without any interference for users. Create and customize your first ICEC pages Customize layout Make ICEC visible to all users, add new home button to CNX, set ICEC as CNX homepage Get Started: ICEC for Connections On-Prem
  108. 108. 108 Intranet as a Service ICEC is available as a true multi-tenant SaaS offering: Easy setup with guided self-service Available on a per user / per month basis Single sign-on with IBM Connections Cloud Extends IBM Connections Cloud to a complete and deeply integrated Intranet ICEC Cloud is hosted on IBM Bluemix US and UK Get Started: ICEC for Connections Cloud
  109. 109. 109 Develop or relaunch your Intranet without a development system In-Place Development New Intranet Development Intranet Relaunch Development Create ICEC pages, create and assign Content, CSS and JS Modify CNX Navigation to launch Intranet Create ICEC pages, create and assign Content, CSS and JS Replace current ICEC landing page with new landing page
  110. 110. 110110 Application On-Premises Architecture Connections Services Blogs Comunities Files Wikis Profiles Bookmarks Activities Forums Search Activity Stream Boards ... XCC Pages Personalization File Upload Layout Grids Access Rights Widgets XCC4Comm Anonymous Localization Flyout Mobile ClientJ2EEContainerStorage CNX DB XCC DB RESTAPI Browser 110
  111. 111. 111111 ICEC Cloud for IBM Connections Cloud Application Architecture Connections Services Blogs Comunities Files Wikis Profiles Bookmarks Activities Forums Search Activity Stream Boards ... XCC Cloud Personalization File Upload Layout Grids Access Rights Widgets Mobile Localization ClientIBMCloud XCC DB RESTAPI J2EEContainer IBMSBT Storage Storage CNX DB Browser 111
  112. 112. 112 Feature ICEC for IBM Connections on premises ICEC for IBM Connections Cloud Header-Customization Full Header-Customization: Home Icon, Flyout Page Full Header-Customization for XCC Pages Limited Header-Customization for Connections (Home Icon / Text / Submenu Entries) Personalization Full Personalization: - active personalization based on custom profile fields incl. dropdown, radio buttons etc. - passive personalization / targeting based on profile fields inherited from LDAP Limited Personalization: - active personalization based on up to 10 custom profile fields (text fields only) - passive personalization / targeting not yet tested Birthday-Widget Available with Profile Extension Not available, no IBM SBT API to search profiles by custom fields Suggestion Widget available IBM Social Business Toolkit API currently missing Profile-Edit /Profile Completion Widget available Possible as custom widget (field names / types are not known) CNX My Page-Widgets / CNX My Page Right Column available Not available Activity Stream available Will be available as an ICEC Widget Language Files Based on IBM Connections preference Based on Browsers preferred Language setting Forms Experience Builder available Planned, currently missing single sign on External Users Access available Not Available for OAuth2 Security Restrictions ICEC Cloud: Feature Restrictions III Appendix: Comparison OnPrem vs Cloud
  113. 113. 113 1. Activity-stream 2. ATOM / RSS Feed 3. Clipping 4. Community description 5. Community members 6. Community overview 7. Event 8. Files 9. Files explorer 10. Forum 11. HTML 12. Ideation-blog 13. iFrame 14. Important links 15. Kudos leaderboard 2 16. Links 17. Media gallery 18. My Communities 19. My Links 20. My Notes 21. My Quicklinks 22. Navigation 23. News 24. News channel 25. News list 26. News overview 27. News slider 28. People birthday 1 29. People finder 30. People selector 31. Pinned files 32. Popular content 33. Preferences 34. Profile completion 35. Profile picture 36. Profile tagging 37. Saved search 38. Static content - blog 39. Static content - wiki 40. Suggestions 1 (people& communities) 41. Tag cloud 42. Teaser 43. Top news 44. FEB Data Widget 1,2 45. FEB Form Widget 1,2 46. Website navigation & Breadcrumb Path 47. 22 x IBM Connections My Page widgets 64. IBM Connections 1 65. Activity-stream & right column 66. Custom widgets API 1 Not available in IBM Connections Cloud 2 Requires additional license ICEC Widgets & Page Elements
  114. 114. 114 08.2012 Release 1.0 for Connections 3.0 05.2013 Release 2.0 Beta (limited availability) Connections 4.0 Activity-stream on homepage 10.-12.2013 Release 2.0 - 2.03 (general availability) Connections 4.0 & 4.5 Personalization Improvements & bug fixes Performance increases Personalization 01.-02.2014 Release 3.0 - 3.02 Improvements & bug fixes New widgets Mobile Grid layout 03.2014 Release 4.0 Extended page-management capabilities UI & performance improvements 04.2014 Release 4.1 Atom & RSS feed widgets List and overview news widgets People finder widget Breadcrumb Path & navigation Multilingualism 08.2014 Release 5.0 IBM Connections 5 support Ideation-blog widget Picture widget Import and export of ICEC page XCC uses database to store your settings 10.2014 Release 6.0 Forum widget People birthday widget People selector widget Personalized homepage Custom JavaScript Picture slider in embedded experience Item count editor/ paging 12.2014 Release 7.0 Suggestions widget Profile completion widget Intranet preferences widget Popular content widget Many more… 03.2015 Release 8.0 XCC for IBM Connections Cloud XCC for Communities XCC for Anonymous Users News aggregation Saved search XCC 1.0 – 8.0 Release History (2012 – 2015)
  115. 115. 115 07.2015 Release 9.0 XCC fly-out page XCC for IBM Connections Cloud Gallery widget Community overview widget Custom widget API Client-side caching 12.2015 Release 10 Custom grids Access restrictions for XCC Pages Business cards in XCC Pages Integrated code editor Clipping widget Community description widget Pinned files widget My Links widget Tag cloud widget IBM Connections 5.5 compability 03.2016 Release 11 Advanced personalization with Boolean operators Forms widget release 1.0 Media gallery widget with video support Atom / RSS widget with Rich Content and personalization XCC admin dashboard Events widget 2.0 15 improvements… 10.2016 Release 12 Page templating/ inheritance Lock functionality for widgets Set XCC page access to community access New capabilities for IBM Connections Cloud (iframe widget, XCC4Communities, …) Widget title with graphic& text and localizable XCC4Communities with navigation Embedded experience printing Activity-stream widget (coming) Files explorer widget with folder support My Quicklinks widget My Notes widget Teaser widget Navigation widget for XCC4Mobile 05.2017 Release 13 Content creation with XCC Community members widget My Communities widget Autoplay for news widgets Admin panel internationalization … 06.2017 Acquisition by IBM XCC 9.0 - 12. Release History (2015 – 2016)
  116. 116. 116 Background Information 116
  117. 117. 117 Web Content Management Top-Down Communication (1:n) Stagnating Content Approved Content / Binding Directives Communication of Mgn. Ideas and Opinions Important Information stays on Top Dedicated Authors with Intense Training Pixel Perfect Layout Set as default Homepage by Policy "Management’s Intranet" Know We have almost 20 years of Intranet experience ! “ Employees have to be aware of our priorities, strategy, values and important news. Everything important must be published on our platform. Our content is approved, reliable and needs to look great.“ Internal Communications
  118. 118. 118 Enterprise Social Collaboration Peer-To-Peer Collaboration (n:n) / Hierarchy Independent Growing Content Unofficial Content Formation of Ideas and Opinions Popular Information stays on Top User Generated Content (without Training) Form Follows Function Set as default Homepage by Employee "Employee’s Intranet" Share “I need Enterprise Social Software to get my work done and stay in touch with my peers. Social is great to develop ideas and exchange opinions. My content must be created quickly and easily.“ “Social Software is great to stay on top of things” Enterprise Collaboration
  119. 119. 119 Integrate Communication into Collaboration Enhance Communication with Collaboration Focus on Collaboration Share Focus on Internal Communications Know Strategies for Communication and Collaboration Side-By-Side Communication and Collaboration Share Know
  120. 120. 120120 1998 TIMETOACT starts working for Internal Communications and creates Intranet for Companies with > 100.000 employees 2000 TIMETOACT product TIMETOWEB focuses CMS, adds Collaboration & Applications 2012 TIMETOACT creates the “Custom Homepage” for IBM Connections 3.0 2013 Product was renamed to XCC - Web Content Management Extension for IBM Connections 2015 Applications added and name changed to XCC - Web Content & Custom Apps Extension for IBM Connections 2016 TIMETOACT markets IBM Connections and XCC as the "Universal Intranet". 2016 Some IBMers market IBM Connections and XCC as the “IBM Digital Workplace Hub” 2017 TIMETOACT wins Beacon Award for XCC 2017 IBM acquires XCC and turns it into the IBM Connections Engagement Center XCC / ICEC Product Chronology 120 IBM Digital Workplace Hub IBM Connections Engagement Center
  121. 121. 121 TIMETOACT Products & Services for IBM Connections & Engagement Center For IBM Connections For IBM Connections Engagement Center
  122. 122. 122 TIMETOACT Products for IBM Connections & Engagement Center
  123. 123. 123 Forms, Lists & Workflows in ICEC Rapid application development for mobile devices and desktop browsers Create forms with a visual form designer Define access rights, stages, validation, mail notifications, etc. Visualize results with pie and bar charts Export data as CSV and Excel files Real alternative to Domino Designer Forms Experience Builder TIMETOACT FEB for ICEC Demo Video 6UY Presentation /timetoact/xcc-forms-lists- workflows Tutorial Video QinQ
  124. 124. 124 Integrate organization charts anywhere Built from employee profiles and business cards Create links for units to ICEC-pages or IC Communities Easily modify organization TIMETOACT OrgChart for ICEC
  125. 125. 125125 Simplify and Improve IBM Connections Administration, Content Management and User Management CAT Connections Administration Toolkit 125 • Easy to use, easy to install • Unveils the hidden treasures of Connections • Lowers maintenance costs • Enable Connections helpdesk • See all important information at a glance • Increased security through Run-As users • Content & Community Management (export, import, move & merge content) • Access Rights Management (file ownership,…) • User Management (sync, login…) • Configuration & Admin (without command line) • 5 Videos • 2 Presentations • 62 Features / Use Cases • Release History • Demo Request • IBM Connections on-premises • Releases 2.0 to 6.0 • Installs in 30 min
  126. 126. 126126 Self-services and user management, password and security management for external (guest) users User Access Manager 126 • Manage life cycle of IBM Connections guest users from invitation to termination • Increase admin security with policies, roles and workflows • Documentation & evidence of external user access • Approval workflows with notification mails • Self services with double-opt-in • Register users instantly, without TDI sync time • Password management & recovery • ‘Terms of Use’ acceptance • Presentation • Video • Contact form • Requires IBM Domino Application Server • Works with any (existing or new) Domino Directory • Customizable Web UI
  127. 127. 127 TIMETOACT Services for IBM Connections & Engagement Center For IBM Connections For IBM Connections Engagement Center
  128. 128. 128 Use case expansion Prototyping Marketing Evaluation TIMETOACT Adoption Consulting for IBM Connections
  129. 129. 129 Managed services Hosting Monitoring Infrastructure Reporting TIMETOACT Private Cloud for IBM Connections
  130. 130. 130 Integration Administration Competence Center Live Environment Deployment Migration between IBM Connections versions TIMETOACT Technical Services for IBM Connections
  131. 131. 131 Webinars Admin Trainings Power User Workshops Community Manager Workshops Help Center Coaching TIMETOACT User Enablement for IBM Connections Consumer Contributor Curator Communicator Knowledge Worker
  132. 132. 132 Demo Showcase Technical Implementation Budget Intranet Performance Intranet Strategic Digital Workplace Hub 1 Day 1 Day 4-6 Days 8-12 Days > 15 Days UI Customization, Demo Content ✔ ICEC Installation ✔ ✔ ✔ ✔ Webmaster Enablement ✔ ✔ ✔ ✔ Design Concept, UI Customization ✔ ✔ ✔ Information Architecture Consulting ✔ ✔ Internal Communications & LOB Coaching ✔ ✔ Governance, Guidelines, Templates ✔ Profile Customization & Personalization ✔ Multisite Concept Implementation ✔ Legacy App Integration ✔ Content Migration ✔ TIMETOACT Professional Services for ICEC
  133. 133. 133 TIMETOACT Masterplan for ICEC Enablement & Training Internal Marketing LOB Apps & Use Cases Custom Apps Development Conception & UX Design Requirement Analysis IBM Connections Implementation Prototyping & Validation 3rd Party Apps Governance & Guidelines 5 6 7 Kickoff & Strategy 1 4 IBM Connections Platform Family 2 3 8 IBM CNX & XCC Customization Updates & Support Managed Services BusinessTechnical
  134. 134. 134 Location determination Identification of business cases Elaboration of use cases Analysis and improvement of existing environments TIMETOACT Consulting Services for ICEC Individual support (first kickoff to comprehensive change management to a new Digital Workplace)
  135. 135. 135 TIMETOACT POT / POC for ICEC Proof of Technology / Proof of Concept Creation of a POT / POC on a fixed budget Identification of individual business goals Adoption of layout and architecture Implementation on testing systems Construction of basic components Authorization management Feedback monitoring Branding
  136. 136. 136 Consulting, Conception & UX Design Adoption of the Corporate Identity to ICEC ICEC Layout Creation IBM Connections Layout adoption TIMETOACT Custom Layout for IC & ICEC
  137. 137. 137 Our Services Build Custom Widgets Integrate any Application TIMETOACT Custom Development for ICEC IBM Domino
  138. 138. 138 TIMETOACT Custom Development for ICEC - Samples Built with node.js
  139. 139. 139 Integrate Legacy and Domino Apps via custom widgets ICEC provides the iFrame, the HTML and the Clipping widget: iFrame widget HTML, JSON and JavaScript editor supports direct code editing HTML widget Ability to post and process REST calls from other applications, provides JavaScript Event Handler FX Clipping widget Allows users w/ technical skills to select & integrate external content via crop marks or CSS marks TIMETOACT Widget Development for ICEC
  140. 140. 140 Choose from various page templates for different purposes (Pages for Business Units, Locations, Subjects, …) Start out strong with tailormade site maps, wikis for navigation and more… Compose information inside various grid layouts via Drag & Drop Guide employees to useful information with a customizable navigation TIMETOACT Information Architecture for ICEC
  141. 141. 141 TIMETOACT Onboarding Wizard for ICEC Easily customize the wizard to your requirements Simplify the enrollment process and increase user acceptance Guide new members through the initial phase step by step Let your employees choose communities, groups and news preferences early to improve orientation and networking
  142. 142. 142 Implementation Rollout Adoption ITLOB Deployment Information Architecture Consulting Web Content Management Extension (XCC) Quick Start Kit Help CenterTraining Coaching CI Adoption Widget Development / Legacy Data Integration Connections Administration Toolkit (CAT) Consulting Hosting Gamification MarketingBranding Governance Support Admin TrainingsUser Access Manager (UAM)Sign In Mgn. Asset / Best Practice ServiceProduct Profile Extension TIMETOACT is an IBM Connections Full Spectrum Provider
  143. 143. The ROOTS and FRUITS of a successful Social Intranet implementation Our Social Business Implementation Checklist
  144. 144. 144 Infos & Sales +49 221 97343 0 Felix Binsack ICEC Inventor +49 221 97343-10 Philipp van den Boom Inside Sales + 49 221 97343-66 Babett Schäfer ICEC Consultant + 49 221 97343-38 TIMETOACT Professional Team for ICEC Tech Support & Services + 49 221 97343-53 Björn Greulich ICEC Consultant + 49 221 97343-244 Jan Gröne ICEC Consultant +49 89 3840850 Otto Förg ICEC Consultant +49 89 38408529
  145. 145. 145 About TIMETOACT 145
  146. 146. Architecture & Consulting Application & Mobile Development Interface Design & User Experience Cognitive Computing Cloud Strategy & Migration Managed Services, Support & Training Software Licensing We enable the Connected Company Digital Workplace & Productivity Process Integration & Automation Commerce & Marketing Business Intelligence Mail & Mobile Collaboration & Social Networks Change Management Line of Business Apps Digital Advisory Full Service E-Commerce Online Performance Business Process Management Enterprise Integration Decision Optimization Identity & Access Governance Financial Dashboards Prescriptive Analytics Data Warehouse & Logistics IT Services Driving Digital Transformation
  147. 147. Mission We Enable the Connected Company – We Drive Digital Transformation We maximize your Return on Investments in Software Platforms We want to be your Trusted Advisor Values Active, Ambitious, Diligent, Helpful, Respectful, Responsible, Successful Facts Over 280 Employees, 52 MM € Revenue, Owned and Managed by Founders, Offices in Cologne, Munster, Munich, Mannheim Augsburg, Stuttgart – Amsterdam, Vienna, Zurich Services Consulting, Agile Development, Digital Experience, Information Architecture, Integration, Cloud Migration, Deployment, Change Management, License Management, Managed Services, Training Expertise E-Commerce, Customer Experience, Web Analysis Business Process Integration & Automation, EAI, math. Optimization Business Intelligence, Digital Workplace, Identity & Access Management, Intranet, ISV, Mail, Mobile, Portals BPM, Digital Workplace, Mail, Migration, Mobile Audit, BI, Cloud, Collaboration, Intranet, Digital Workplace, Workflow Products IBM: Commerce, Digital Analytics, Tealeaf, Watson – Google Analytics, Shopware IBM: BPM, BlueWorks, CPLEX, C:D, IIB, Process Server, MQ, Sterling IBM: Cognos, TM1, Connections, Docs, Domino, Portal, SameTime, Watson – BetaSystems, Cubeware, CyberArk, Dell, ForgeRock, Infor, Orcale BI, RSA, Talend Google: Apps for Work, App Engine – Office 365, ServiceNow Office 365, SharePoint, Azure, BizTalk, Xamarin, SQL-Server
  148. 148. 148 Thank you for your interest