Tina Arora
4 SlideShares 78 Followers
Personal Information
Organization / Workplace
Mumbai Area, India India
Occupation
Director - Consumer Bank
Website
www.servequality.blogspot.com
About
16 years of rich experience in domains - BFSI, Telecom, Advertising, Marketing & Sales. Expertise in Contact Centre Set up and Management (BOT / BOS), Customer Service Management, Offshoring, Outsourcing, Insourcing, Transitioning, Human Resources, and Lean Six Sigma Operations Management Goal: To Bring About A Strategic shift in Setting Up and Managing Operations via Innovation, Business Transformation and Sophisticated Quality Management Techniques. Specialities: Banking, Capital Markets, Insurance, Mutual Funds and Derivatives specialist, Customer Services, Contact Centre Operations, Grievances Cell Oversight, Lean Management, Six Sigma Implementation, Project Management Specialist,...
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management contact centre set up contact centre management strategic management customer service leadership process management people management six sigma measurement system analysis attribute r&r gage r&r msa benefits sigma operational introduction introducing start convincing business six excellence selecting prodigy case strategic et study model train learning complete template certification presentation adult certificate trainer criteria
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Train The Trainer For Sharing

14 years ago • 22652 Views

How to Introduce Operational Excellence in your Organisation?

14 years ago • 27229 Views

Measurement system analysis

13 years ago • 14731 Views

Leadership Strategies for High Performance Contact Centres

12 years ago • 5000 Views

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Forrester's Best Practices Framework for Customer Service

Moxie • 12 years ago
Personal Information
Organization / Workplace
Mumbai Area, India India
Occupation
Director - Consumer Bank
Website
www.servequality.blogspot.com
About
16 years of rich experience in domains - BFSI, Telecom, Advertising, Marketing & Sales. Expertise in Contact Centre Set up and Management (BOT / BOS), Customer Service Management, Offshoring, Outsourcing, Insourcing, Transitioning, Human Resources, and Lean Six Sigma Operations Management Goal: To Bring About A Strategic shift in Setting Up and Managing Operations via Innovation, Business Transformation and Sophisticated Quality Management Techniques. Specialities: Banking, Capital Markets, Insurance, Mutual Funds and Derivatives specialist, Customer Services, Contact Centre Operations, Grievances Cell Oversight, Lean Management, Six Sigma Implementation, Project Management Specialist,...
Tags
management contact centre set up contact centre management strategic management customer service leadership process management people management six sigma measurement system analysis attribute r&r gage r&r msa benefits sigma operational introduction introducing start convincing business six excellence selecting prodigy case strategic et study model train learning complete template certification presentation adult certificate trainer criteria
See more