The document discusses various problem solving techniques: 1. It defines the 5 steps of problem solving as understanding the situation, identifying the root cause, developing an action plan, executing the plan, and evaluating the results. 2. It introduces A3 Thinking which involves observing the current process, defining goals for improvement, creating an action plan including root cause analysis, and verifying results. 3. It explains the Theory of Constraints which is about identifying the limiting factors in a system, exploiting them, subordinating other factors, elevating the main constraints, and re-evaluating once constraints are removed.

1. codebyts
Problem Solving

2. What is Problem Solving?
1.Understand the situation

3. What is Problem Solving?
1.Understand the situation
2.Identify the root cause of the problem

4. What is Problem Solving?
1.Understand the situation
2.Identify the root cause of the problem
3.Develop an effective action plan

5. What is Problem Solving?
1.Understand the situation
2.Identify the root cause of the problem
3.Develop an effective action plan
4.Execute and study the results

6. What is Problem Solving?
1.Understand the situation
2.Identify the root cause of the problem
3.Develop an effective action plan
4.Execute and study the results
5.GoTo Step 1

7. Why? https://www.youtube.com/watch?v=3JNSjNuiDkY

8. Logic Tree
Developers
• C#
• Javascript
Testers
• Can Program
• Can’t
Program
Designers
• CSS
• No-CSS

9. Logic Tree
Increase amount of
pepper that comes
out of the bottle

10. Logic Tree
Increase amount of pepper
that comes out of the
bottle
Increase the top surface
area
Increase the number of
pepper that comes out
Increase the number of
holes
Increase the amount of
pepper that comes out
from each hole
Increase size of each hole
Reduce the size of pepper
grains

11. Impact vs Ease of ImplementationImpact
Ease of Implementation
High
Low
Hard Easy

12. Thinking Outside of Boundaries and Assumptions

13. A3 Thinking
• Comes from A3 paper

14. A3 Thinking
• Comes from A3 paper
• Bad systems and processes beat good people

15. A3 Thinking
• Comes from A3 paper
• Bad systems and processes beat good people
• First rule is to observe what is happening

16. A3 Thinking
• Comes from A3 paper
• Bad systems and processes beat good people
• First rule is to observe what is happening
• You want the as-is no matter how hurtful it is

17. A3 Thinking
• Comes from A3 paper
• Bad systems and processes beat good people
• First rule is to observe what is happening
• You want the as-is no matter how hurtful it is
• No “right” solution – create your own

18. A3 Thinking
• What is the current condition?

19. A3 Thinking
• What is the current condition?
• What goal do we want?

20. A3 Thinking
• What is the current condition?
• What goal do we want?
• What’s the plan of action?

21. A3 Thinking
• What is the current condition?
• What goal do we want?
• What’s the plan of action?
• Root cause analysis

22. A3 Thinking
• What is the current condition?
• What goal do we want?
• What’s the plan of action?
• Root cause analysis
• How do we implement it?

23. A3 Thinking
• What is the current condition?
• What goal do we want?
• What’s the plan of action?
• Root cause analysis
• How do we implement it?
• Verifying results… How do verify these results? (goal)

24. A3 Thinking

25. A3 Thinking

26. Theory of Constraints
• Anything that limits a system from achieving higher
performance versus its goal

27. Theory of Constraints
1. Identify the system’s constraints

28. Theory of Constraints
1. Identify the system’s constraints
2. Decide how best to exploit the process constraints

29. Theory of Constraints
1. Identify the system’s constraints
2. Decide how best to exploit the process constraints
3. Subordinate everything else to the above decisions

30. Theory of Constraints
1. Identify the system’s constraints
2. Decide how best to exploit the process constraints
3. Subordinate everything else to the above decisions
4. Elevate the process constraint

31. Theory of Constraints
1. Identify the system’s constraints
2. Decide how best to exploit the process constraints
3. Subordinate everything else to the above decisions
4. Elevate the process constraint
5. Remove the constraint and re-evaluate the process