SlideShare a Scribd company logo
1 of 46
Build a
Content Marketing Machine
flickr.com/photos/zigazou76/3622235298
Session 1: Strategy
Increase Your Leads and Grow Your
Business
Session 1: Get Strategic: How leaders are growing their
business on the modern web
Session 2: Manage Right: Building state-of-the-art websites
that look great on all devices
Session 3: Attract the Masses: Content, SEO, and social
media that drives traffic and engagement
Session 4: Convert More: Driving sales by optimizing lead
conversion and customer retention
Session 5: Work Smarter: Measuring and maximizing results
with intelligent analytics
If you have more money than brains,
you should focus on outbound
marketing. If you have more brains
than money, you should focus on
inbound marketing.
-Guy Kawaski
 Telemarketing = Caller ID & No Call Lists
 Direct Mail = Junk Mail Blindness
 TV Advertising = DVR / Netflix / Hulu
 Radio Advertising = Sirius / XM / iTunes
 Trade Publications = Blogs & Forums, etc.
Marketing Effectiveness
People are sick and tired of being
interrupted and have become experts at
blocking out marketers!
Who Moved My Customers?
http://www.flickr.com/photos/wwworks/864731205
Interrupt and Repeat
Push Marketing
flickr.com/photos/38659937@N06/5752344624/
Delight and Engage
Pull Marketing
The "Inbound Process"
Attract
Convert
Improve
Delight your
audience
Delight
stakeholders
Do it
better
A Typical Website's Structure
Brochure Content
Sales Leads
Contact Us Form
The Inbound Process
Principle #1:
Attract
Attracting visitors is all
about creating remarkable
content.
Remarkable content attracts links from other
websites pointing to your website.
Remarkable content is easily and quickly spread
through social media - Twitter, Digg, Reddit and
LinkedIn, among others.
Remarkable content is the secret to ranking high
in search engines year in and year out.
Creating A Great Attraction Website
Attraction Content
Wiki
Photos Podcasts
Videos
Blogs
Infographics
Brochure Content
Sales Leads
Contact Us Form
0
100
200
300
400
500
600
700
800
None 1 to 2 3 to 5 6 to 8 9 to 15 Over 15
B2B
B2C
Blog Posts per Month
traffic
index
Impact of blogging on website traffic
Companies that blog
2-3 times a week get
3.5x
more traffic
than companies
that don’t
Source: HubSpot 2013 Marketing Benchmarks report
Blog Posts per Month
new lead
index
Impact of blogging on new leads
0
200
400
600
800
1000
1200
1400
1600
1800
None 1 to 2 3 to 5 6 to 8 9 to 15 Over 15
B2B
B2C
Companies that blog
2-3 times a week get
5.5x
more new leads
than companies
that don’t
Source: HubSpot 2013 Marketing Benchmarks report
Where to start?
The best place to start is by reading other
industry-related blogs, user forums or
competitor websites.
What do they say that interests you?
What topics are they discussing?
What information can you offer to help people?
What do great blogs offer?
The ability to quickly post remarkable content.
The ability to organize content by topic and offer
additional resources to the reader.
The ability for readers to engage with your business
through commenting.
The ability for readers to share your content with friends,
family, bosses and co-workers.
The ability to optimize your posts so that search engines
can organize and rank them.
The ability to incorporate responsive multimedia and
design elements to provide a glossy look on all devices.
Quick Guide to Blogging:
Setup your blog on YOUR domain
(yourdomain.com/blog, blog.yourdomain.com).
Create remarkable content in different flavors
(how-to’s, industry articles, links, guest blogs)
with search-friendly, catchy titles.
Promote your content through e-mail,
newsletters, social media, and RSS digests.
Start commenting on other people’s blog.
Write often and be patient.
Social media has a 100%
higher lead-to-close rate
than outbound marketing.
-State of Inbound Marketing 2012
Add Social Sharing To All
Relevant Pages
Social Media Website
Allows users to share
your content.
Creates additional
“bridges” to your website.
Makes it easy for employees to
share remarkable content.
Quick Guide to Sharing:
Setup AddThis or ShareThis on all relevant
pages of your website (all blog pages, press
releases, news, events, bios, etc.)
Setup your social profiles on all relevant social
media sites (LinkedIn, Twitter, Facebook, Digg,
Reddit etc.)
When you create content within your blog, share
your content with all your social media
connections and ask co-workers/readers to do
the same.
44% of online shoppers begin
by using a search engine.
-Shopping and Personal Finance
70% of links users click on are
organic, not paid.
-Marketing Sherpa
60% of all organic clicks go to
the top 3 search results.
-Business2Community
Factors for Ranking Well:
On-page SEO – Choosing the keywords that you
want to eventually rank for; optimizing content,
titles and writing effective page descriptions.
Off-page SEO – Getting others to link to your
content using keywords from your content.
Code – Writing great code that structures your
data in a way that search engines understand.
URL Structure – Creating URLs that describe
your content hierarchy.
Content Structure– Correctly use body tags
(headings, strong) & meta tags (title, description).
of users admit to making judgements
about a company’s credibility based on
their website’s design.75%
of a website user’s first impressions are
design-related.94%
of B2B customers search the web before
making a purchase decision.85%
-Stanford Web Credibility Research
2.9%
6.1%
10.9%
17.0%
28.9%
33.4%
0%
5%
10%
15%
20%
25%
30%
35%
40%
2010 2011 2012 2013 2014 2015*
Percent of web pages served to mobile phones
Growth of Mobile Web Use
Source: Statista.com
For the first time, in 2014
Americans used
smartphones & tables
more than PC’s to access the Internet
- comScore
61% of people say they are likely
to leave a site if it isn’t mobile
friendly.
-Gomez
19.5%
46.6%
gain loss
On Apr 21, 2015,
Google rolled out a
mobile friendly
update.
Nearly half of non
mobile webpages
lost rankings.
Mobile-Friendly Impacts SEO
- Stone Temple Consulting
Making a Great Impression
on Any Device
Build your site’s theme using a responsive
framework. rec: Twitter Bootstrap.
Define breakpoints based on widths of
popular screen sizes.
phones (<768px), tablets (>768px), desktops (>992px), large screens
(>1200px)
Brand like a publisher; create a style guide
for key design elements.
Define how page layouts and design
elements work for or each breakpoint.
Creating a Great Attraction Website
High-impact look
Style guide integration
Multi-media responsive (mobile)
Fast load time
Impress
Taxonomy
Quality search
Recommendations
Social commenting
Social sharing
Subscribing
Engage
SEO
Social sharing
Feeds
Email promotion
Promote
Brochure Content
Sales Leads
Contact Us Form
Attraction Content
The Inbound Process
Principle #2:
Convert
A site that converts well allows marketers to
focus less on generating huge amounts of traffic.
Conversion is the science of
getting users to take action.
Conversion is what increases leads, sales and
retention.
It is important to provide multiple ways for visitors
to engage versus simply calling or buying
something from your site (subscribing to
newsletter, downloading an eBook, etc.).
Nurturing Visitors to Customers
Visit from Google
Read a post
Positive first
impression
Sales call
Share on social
Found post
Highly valuable
Give marketing permission
Enticed by
premium offer
Impressed by
premium offer
Register for follow-up offer
Impressed by
followup offer
willingness to engage
depthofengagement
The Conversion Process
Contact Us Form
Sales Leads
Attract
Convert
Improve
Content
Search Social Media
Calls-To-Action
Attraction Content
Marketing Leads Nurturing
Thank You PagesLanding Page
0
100
200
300
400
500
600
None 1 to 5 6 to 10 11 to 15 16 to 40 Over 40
Leads
Leads
Landing Pages
lead
index
Impact of landing pages on leads
Companies that have
20+ landing pages get
3.5x
more leads
than companies
with less than 5
Source: HubSpot 2013 Marketing Benchmarks report
Removing all navigation elements
increases chance of form submittal.
Landing Page Optimization
Offer must be valuable enough
for a person to share their
personal information.
Optimizing the number of form
fields can significantly increase
form submittals.
Include a visual and a brief summary
of the benefits of the offer.
CTA Examples
CTAs promoting eBooks get almost twice the
click-through-rate as emails promoting webinars.
Effective CTAs
CTAs in contrasting colors to the website
generate more clicks.
Using matching action verbs on headlines and
buttons is more effective than using different
words.
Matching CTA offers to the page’s subject and
visitor interest dramatically increases click
through.
Lead Nurturing
search
engines
ToFu MoFu BoFu
Calls-To-Action
Inbound Marketing Website
Traffic
Sources
Content
Conversion
Audience
Sales LeadsMarketing Leads Lead Nurturing
Sales RequestToFu Offers
Attraction Content Brochure Content
Search EmailSocial Media
The Inbound Process
Principle #3:
Improve
Work smarter: Understand which activities
produce better value.
The Real Value of Metrics
Drive results: Maintain focus on key performance
indicators (KPI).
Gain an edge: Leverage unique insight via
intelligence gathering.
Install Google Analytics.
Getting the Most From Analytics
Use goals and valued events to measure all
valuable activities.
Tag users to track what key people are doing on
your site.
Use custom dimensions to track potentially
meaningful page and visitor attributes.
What provides
the most value?
Focus on KPIs
Insight through Intelligence
Marketing
Automation
Widgets & AppsSocial MediaAnalytics
Visitor Intelligence
Keyword scoring
Keyword rankings
ROI tracking
Network scoring
Clickback tracking
Campaign scoring
Clickthrough tracking
Inbound Marketing Website
Social shares
Comments
Video plays
Impressions
Clicks
Conversions
Traffic
Valued events
Goals
Segmentation
Page views
Conversions
Clickstream
Segmentation
Scoring
Traffic
Sources
Content
Conversion
Audience
Intelligence
Sources
Search Social Media Email
Attraction Content Brochure Content
Calls-To-Action
ToFu Offers Sales Request
Sales LeadsMarketing Leads Lead Nurturing
Thank you!
Tom McCracken
LevelTen Interactive
Director
Phone: 214.887.8586
Email: tom@leveltendesign.com
Twitter: @levelten_tom
Blog: leveltendesign.com/blog/tom
LinkedIn: linkedin.com/in/tommccracken

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Build a Content Marketing Machine Workshop | Session 1

  • 1. Build a Content Marketing Machine flickr.com/photos/zigazou76/3622235298 Session 1: Strategy Increase Your Leads and Grow Your Business
  • 2. Session 1: Get Strategic: How leaders are growing their business on the modern web Session 2: Manage Right: Building state-of-the-art websites that look great on all devices Session 3: Attract the Masses: Content, SEO, and social media that drives traffic and engagement Session 4: Convert More: Driving sales by optimizing lead conversion and customer retention Session 5: Work Smarter: Measuring and maximizing results with intelligent analytics
  • 3. If you have more money than brains, you should focus on outbound marketing. If you have more brains than money, you should focus on inbound marketing. -Guy Kawaski
  • 4.  Telemarketing = Caller ID & No Call Lists  Direct Mail = Junk Mail Blindness  TV Advertising = DVR / Netflix / Hulu  Radio Advertising = Sirius / XM / iTunes  Trade Publications = Blogs & Forums, etc. Marketing Effectiveness People are sick and tired of being interrupted and have become experts at blocking out marketers!
  • 5. Who Moved My Customers?
  • 6. http://www.flickr.com/photos/wwworks/864731205 Interrupt and Repeat Push Marketing flickr.com/photos/38659937@N06/5752344624/ Delight and Engage Pull Marketing
  • 7. The "Inbound Process" Attract Convert Improve Delight your audience Delight stakeholders Do it better
  • 8. A Typical Website's Structure Brochure Content Sales Leads Contact Us Form
  • 10. Attracting visitors is all about creating remarkable content. Remarkable content attracts links from other websites pointing to your website. Remarkable content is easily and quickly spread through social media - Twitter, Digg, Reddit and LinkedIn, among others. Remarkable content is the secret to ranking high in search engines year in and year out.
  • 11. Creating A Great Attraction Website Attraction Content Wiki Photos Podcasts Videos Blogs Infographics Brochure Content Sales Leads Contact Us Form
  • 12. 0 100 200 300 400 500 600 700 800 None 1 to 2 3 to 5 6 to 8 9 to 15 Over 15 B2B B2C Blog Posts per Month traffic index Impact of blogging on website traffic Companies that blog 2-3 times a week get 3.5x more traffic than companies that don’t Source: HubSpot 2013 Marketing Benchmarks report
  • 13. Blog Posts per Month new lead index Impact of blogging on new leads 0 200 400 600 800 1000 1200 1400 1600 1800 None 1 to 2 3 to 5 6 to 8 9 to 15 Over 15 B2B B2C Companies that blog 2-3 times a week get 5.5x more new leads than companies that don’t Source: HubSpot 2013 Marketing Benchmarks report
  • 14. Where to start? The best place to start is by reading other industry-related blogs, user forums or competitor websites. What do they say that interests you? What topics are they discussing? What information can you offer to help people?
  • 15. What do great blogs offer? The ability to quickly post remarkable content. The ability to organize content by topic and offer additional resources to the reader. The ability for readers to engage with your business through commenting. The ability for readers to share your content with friends, family, bosses and co-workers. The ability to optimize your posts so that search engines can organize and rank them. The ability to incorporate responsive multimedia and design elements to provide a glossy look on all devices.
  • 16. Quick Guide to Blogging: Setup your blog on YOUR domain (yourdomain.com/blog, blog.yourdomain.com). Create remarkable content in different flavors (how-to’s, industry articles, links, guest blogs) with search-friendly, catchy titles. Promote your content through e-mail, newsletters, social media, and RSS digests. Start commenting on other people’s blog. Write often and be patient.
  • 17. Social media has a 100% higher lead-to-close rate than outbound marketing. -State of Inbound Marketing 2012
  • 18. Add Social Sharing To All Relevant Pages Social Media Website Allows users to share your content. Creates additional “bridges” to your website. Makes it easy for employees to share remarkable content.
  • 19. Quick Guide to Sharing: Setup AddThis or ShareThis on all relevant pages of your website (all blog pages, press releases, news, events, bios, etc.) Setup your social profiles on all relevant social media sites (LinkedIn, Twitter, Facebook, Digg, Reddit etc.) When you create content within your blog, share your content with all your social media connections and ask co-workers/readers to do the same.
  • 20. 44% of online shoppers begin by using a search engine. -Shopping and Personal Finance 70% of links users click on are organic, not paid. -Marketing Sherpa 60% of all organic clicks go to the top 3 search results. -Business2Community
  • 21. Factors for Ranking Well: On-page SEO – Choosing the keywords that you want to eventually rank for; optimizing content, titles and writing effective page descriptions. Off-page SEO – Getting others to link to your content using keywords from your content. Code – Writing great code that structures your data in a way that search engines understand. URL Structure – Creating URLs that describe your content hierarchy. Content Structure– Correctly use body tags (headings, strong) & meta tags (title, description).
  • 22. of users admit to making judgements about a company’s credibility based on their website’s design.75% of a website user’s first impressions are design-related.94% of B2B customers search the web before making a purchase decision.85% -Stanford Web Credibility Research
  • 23. 2.9% 6.1% 10.9% 17.0% 28.9% 33.4% 0% 5% 10% 15% 20% 25% 30% 35% 40% 2010 2011 2012 2013 2014 2015* Percent of web pages served to mobile phones Growth of Mobile Web Use Source: Statista.com For the first time, in 2014 Americans used smartphones & tables more than PC’s to access the Internet - comScore
  • 24. 61% of people say they are likely to leave a site if it isn’t mobile friendly. -Gomez
  • 25. 19.5% 46.6% gain loss On Apr 21, 2015, Google rolled out a mobile friendly update. Nearly half of non mobile webpages lost rankings. Mobile-Friendly Impacts SEO - Stone Temple Consulting
  • 26. Making a Great Impression on Any Device Build your site’s theme using a responsive framework. rec: Twitter Bootstrap. Define breakpoints based on widths of popular screen sizes. phones (<768px), tablets (>768px), desktops (>992px), large screens (>1200px) Brand like a publisher; create a style guide for key design elements. Define how page layouts and design elements work for or each breakpoint.
  • 27. Creating a Great Attraction Website High-impact look Style guide integration Multi-media responsive (mobile) Fast load time Impress Taxonomy Quality search Recommendations Social commenting Social sharing Subscribing Engage SEO Social sharing Feeds Email promotion Promote Brochure Content Sales Leads Contact Us Form Attraction Content
  • 29. A site that converts well allows marketers to focus less on generating huge amounts of traffic. Conversion is the science of getting users to take action. Conversion is what increases leads, sales and retention. It is important to provide multiple ways for visitors to engage versus simply calling or buying something from your site (subscribing to newsletter, downloading an eBook, etc.).
  • 30. Nurturing Visitors to Customers Visit from Google Read a post Positive first impression Sales call Share on social Found post Highly valuable Give marketing permission Enticed by premium offer Impressed by premium offer Register for follow-up offer Impressed by followup offer willingness to engage depthofengagement
  • 31. The Conversion Process Contact Us Form Sales Leads Attract Convert Improve Content Search Social Media Calls-To-Action Attraction Content Marketing Leads Nurturing Thank You PagesLanding Page
  • 32. 0 100 200 300 400 500 600 None 1 to 5 6 to 10 11 to 15 16 to 40 Over 40 Leads Leads Landing Pages lead index Impact of landing pages on leads Companies that have 20+ landing pages get 3.5x more leads than companies with less than 5 Source: HubSpot 2013 Marketing Benchmarks report
  • 33. Removing all navigation elements increases chance of form submittal. Landing Page Optimization Offer must be valuable enough for a person to share their personal information. Optimizing the number of form fields can significantly increase form submittals. Include a visual and a brief summary of the benefits of the offer.
  • 35. CTAs promoting eBooks get almost twice the click-through-rate as emails promoting webinars. Effective CTAs CTAs in contrasting colors to the website generate more clicks. Using matching action verbs on headlines and buttons is more effective than using different words. Matching CTA offers to the page’s subject and visitor interest dramatically increases click through.
  • 37. Calls-To-Action Inbound Marketing Website Traffic Sources Content Conversion Audience Sales LeadsMarketing Leads Lead Nurturing Sales RequestToFu Offers Attraction Content Brochure Content Search EmailSocial Media
  • 39. Work smarter: Understand which activities produce better value. The Real Value of Metrics Drive results: Maintain focus on key performance indicators (KPI). Gain an edge: Leverage unique insight via intelligence gathering.
  • 40. Install Google Analytics. Getting the Most From Analytics Use goals and valued events to measure all valuable activities. Tag users to track what key people are doing on your site. Use custom dimensions to track potentially meaningful page and visitor attributes.
  • 42.
  • 45. Marketing Automation Widgets & AppsSocial MediaAnalytics Visitor Intelligence Keyword scoring Keyword rankings ROI tracking Network scoring Clickback tracking Campaign scoring Clickthrough tracking Inbound Marketing Website Social shares Comments Video plays Impressions Clicks Conversions Traffic Valued events Goals Segmentation Page views Conversions Clickstream Segmentation Scoring Traffic Sources Content Conversion Audience Intelligence Sources Search Social Media Email Attraction Content Brochure Content Calls-To-Action ToFu Offers Sales Request Sales LeadsMarketing Leads Lead Nurturing
  • 46. Thank you! Tom McCracken LevelTen Interactive Director Phone: 214.887.8586 Email: tom@leveltendesign.com Twitter: @levelten_tom Blog: leveltendesign.com/blog/tom LinkedIn: linkedin.com/in/tommccracken