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PRESTO Digital Enterprise
Operational Excellence performance enhancer
Innovate, foster loyalty, perform
2020 product profile
“Authority should be vested in the
people doing the work to improve
their own processes to teach them
how to measure them and to
understand them. They should not
have to ask for permission to improve
their processes”
- Steve Jobs
Empower your company
to innovate with PRESTO Senior
Management
Team leaders
PRESTO empowers Team
Leads to continuously
improve processes by
teaching Lean
methodologies to their
staff while increasing
visibility to Senior
Management into where
their support is necessary
to act on opportunity Process
improvement
opportunities
Staff
Continuous Improvement starts with a
Strategy
deployment
Turn strategies into
a concrete
implementation
roadmaps
6
Innovate, foster loyalty and perform
Engage and act with our software as a service
Process
optimisation
Drive core business
processes on
E2E basis
Talent
enhancement
Enable
organisational
resources to grow by
seeing the vision,
actions and
results
The PRESTO platform enables non-
confrontational hypothesis cultivation to make
organic innovation a collaboration-based and
ongoing business-as-usual daily activity.
Strategy Design and Execution through integrated and
aligned business management PRESTO modules
1. Hoshin planning / Balance scorecard
2. Key performance indicators (KPIs)
3. Change management
Strategy
deployment
Process
optimisation
Talent
enrichment
4. Organisational & functional touch point
mapping
5. Paperless office (document management)
6. Operational readiness
7. Issues & change requests
8. Waste reduction
9. Continuous improvement
10. Ideation
11. Best practice management
12. Audit, quality and maturity assessment
13. Operational risk management
14. Process supply & demand analytics
15. IT application management
16. Process competency management
17. Skill endorsement
18. Productivity skill assessment
19. Roles, responsibilities, and workload
profiling
Develop and cascade the
business strategy, track
and manage performance
levels through effective
initiative management
Capture and catalogue your
taxonomy of business processes,
eliminate wastes,
continuously improve and
innovate your operating model
Unlock the potential
through people capability
assessment and
recognition, while aligning
to strategy and processes
*
* PRESTO comprises 19 core modules which could be deployed individually or on consolidated basis in alignment with organisational context and aspirations
Stop losing know-how
Enhance knowledge retention with PRESTO
• All your information, structured effectively and
conveniently available (easy-to-use)
• Map your current state ONCE! And keep it
updated for less than 60-minutes a week
• Processes & improvement opportunities captured
and catalogued with ease
• Subject matter experts and their talent profiles
readily available and flagged ‘for life’
• All your projects and change management
reporting (e.g. Gantt charts, project charters etc.)
all in one place
“PRESTO is a precursor to ANY Digital
Transformation work so that the company first
catalogues their processes, client journeys,
employee journeys and then their IT systems in
conjunction to the same AND then takes the
time to scrub the processes first before starting
to spend time in building a Digital frontier”.
- Rumi Contractor, President & COO of
Quinnox, Inc.
Stop wasting paper
(and all that time dedicated to administration activities to keep your files updated)
Optimise laptop usage
to transform
workshops into
‘connect and
collaborate’ problem
solving session
Real-time accessibility into:
• Company organisational chart
• Catalogue of processes
• Touch points (SIPOC)
• Value Stream Maps
• Projects, tasks & milestones
• IT application improvement opportunities
(bugs & enhancements)
• Process wastes and faulty interactions
• Risk and control self assessments
….. and much more
Invest in discipline
sense of
ownership
10
PRESTO is a business performance enhancement solution offering a fresh
perspective on operational discipline to many aspects of business management
that are often missed using traditional approaches
sense of urgency
sense of corporate
citizenship
(sense of purpose)
PLAN
DO
CHECK
ACT
Matrix Reporting
lines
Assignment
Vs
Allocation
Manage
Title (Position)
Vs
Role (Function)
Break down silos by supporting cross-
functional, cross-business groups and
other work models that do not
maintain strict vertical business units
grouped by function and
geography.
Responsible
The person who is assigned to
do the work
Accountable
The process owner who makes the final
decision.
(the responsible party is accountable to
this person)
Consulted
The person who should be consulted
before a decision or action is taken. This
could be a stakeholder or subject matter
expert.
Informed
Those who receive output from the
process or task or who need to stay
informed.
the RACI matrix
Take
1 step closer
to your
AGILE ORGANISATION
with
With your organisational hierarchy in a state of
constant change, PRESTO ensures that roles and
responsibilities are well defined so that the
operational know-how which has been matured
over the course of time does not get ‘lost in the
hierarchical shuffle’
excessive controls
Teach Lean methodologies to constantly reduce waste and
upstream
errors
excessive manual work
overproduction
defects &
rework
role &
responsibility
confusion
downtime
& waiting
substandard
services
ave
As your team leads validate the
costs and benefits associated
with the opportunities which
arrive on PRESTO’s dashboard,
your leadership team will have
more confidence in accelerating
tactical decision making to
‘cultivate’ low hanging fruits
offering a broader vision into the
long-term investments required
to achieve corporate
breakthrough goals
Top-down Governance,
bottom-up validation
Give 360° visibility into your portfolio of opportunities
Teach team leaders to use basic
analytics when making decisions
Mean (average), median & mode
Linear regression forecasting
Root cause analysis
Link your portfolio of
corporate initiatives to all
the ongoing projects and
exercises to measure the
level of commitment and
participation of every staff
member
Key features
• task & milestone tracking
• calendar reporting
• project charter
• project governance
• Gantt chart
• roles, responsibilities &
expectation alignment
• cost / benefits analysis
• super filter & reporting
capabilities
• Customisable & limitless
kanban boards
• Graph & diagram reporting
16
CASCADE STRATEGY & DRIVE CHANGE
ASSIGN OWNERSHIP
Use the RACI logic to agree roles
and responsibilities at the task
level
MAP DEPENDENCIES
Understand the impacts that each
project has on the overall
portfolio of goals agreed at the
middle and senior level
Streamline and enhance your
KPI Management Reporting
A quality control
discipline
built on a rich library of
know-how ensuring a
cascaded strategy
deployment culture at all
levels of your organisation
1-2-3
START!
All your checklists, all in one place
1. Schedule audits at the
team level
2. Identify non conformances
3. Analyse & prioritise
corrective actions
4. ACT on opportunity
Give 360° visibility into all scheduled audits
Setup and
start in only
30 minutes!
Add team
Add
auditor
Control
Quality
Pre-given checklists
rich in information
containing
150+ years of
experience-based
know-how
with ease
Articulate quality control into a
business-as-usual discipline at
the team level and roll it all up
to get a real time 360°
company view.
With its rich set of out-of-the-
box reports created together
with a team of Swiss French
engineers, quality control
becomes business as usual
Report
Take talent management to its next level
roles, responsibilities & expectation management
21
Optimise your relationship with HR &
L&D by creating and managing
your company skills bank
collectively.
Customise talent profiles to fit job
descriptions
Manage supply & demand at the
resource level to set expectations with
Senior Management
Track roles, responsibilities and
knowledge gaps clearly and
concisely at the personal level
Don’t miss a beat
Projects
❑ Project setup
❑ Status change
❑ Task completion
KPIs
❑ Out of tolerance
Documents
❑ Expiration
❑ Required
maintenance
API feeds API feeds
API feedsAPI feeds
upload /extract
single sign on
How is PRESTO data fed ?
A
P
I
23
Manual input
‘With PRESTO we became a more flexible organisation offering our
staff and their leaders a structured means to capture know-how,
share best practices and collaborate to solve daily challenges’
-Faiyaz Ahmad, Head of IT, Union Paper Mills, Dubai
Recycled paper
manufacturer
pioneer
Union Paper
Mills
chooses PRESTO
Digital Enterprise
to jump start
their innovation
program
... in the first 90 daysCASE STUDY
158
Improvement ideas identified
actions
taken
921
582
opened
closed
100 logins
(average per day)
Key information
entered into PRESTO
• 10 business areas
• 642 employees
• 84 teams
• 200+ processes
catalogued
25 hours / week
$aved on
administration
activities (data retrieval,
report compilation, etc.)
130 KPIs created
Launch date: May 2018
Locations: 15+ (Dubai & Abu Dhabi)
Users: 2,400
Projects managed to date: 900+
Estimated spreadsheets eliminated: 100+
Systems decommissioned: 2
Logins per day: 150+
The M.A.H.Y. Khoory Group &
PRESTO Digital Enterprise
• Change / PMO
• Documents
• Issues
• Ideas
• Skills
• Waste
‘'PRESTO is a source of inspiration for our staff and their leaders in the
way it puts structure into the roles and responsibilities that are essential
to our business.’
-Shabbir Haideri,
Group General Manager at the M.A.H.Y. Khoory Group, Dubai
MAKE MONEY
Through enhanced accelerated
decision making
SAVE MONEY
With a digitized and agile organization
SHARE & RETAIN KNOWLEDGE
With simple and relevant info at your
fingertips
will help you to:
The value proposition
Resiliency
Flexibility
Measurability
Collaboration
Standardization
Transparency
Awareness
Problem Solving
Wasting Paper
Email traffic
Spreadsheets
Knowledge gaps
Lengthy
Meetings
Client & partners
The team
Andrew Lenti
CEO / Chief
Innovator
Martin Higgs
CFO
Alessandro
Ferrari
Legal
Sweta Pandey
Business
Development
Vivien Charrey
Product / Client
Svcs
Michael Kunde
Product / Client
Svcs
Alex Fuss
Marketing /
Client Svcs
Robin Hoke
Marketing
Santosh Bhosale
Operational
excellence
Chris Williams-
Lilley
Client Services
Maurilio Savoldi
Client Services
Stefan Zur
Business
Development
TOPP Tactical Intelligence, Ltd.
27 Old Gloucester Street, London
WC1N 3AX
+44 7785 11 4256 (UK)
+39 351 221 4087 (Italy)
www.toppti.com
info@toppti.com
About PRESTO
PRESTO's original prototype was first launched as a stand-alone tool
by a group of Italian business professionals in collaboration with a
local university within a multinational financial organisation who had
acquired the complete back-office depository bank servicing arm of
an Italian industry leader. The opportunity to build PRESTO presented
itself during the restructuring phase of the two organisations when the
vast differences between their managerial cultures, operational
know-how, language barriers and their business operating models
indicated a strong need to implement Lean methodologies into the
DNA of the new organisation.
While using PRESTO, the integration team together with Human
Resources, Risk and IT were able to successfully map customer and
client journeys, catalogue, measure and benchmark business
processes, standardise best practices and its terminology, become
more transparent and communicate change more effectively to
their supporting global shared service centres of excellence.
Since its launch, PRESTO has been further developed to include
additional idea cultivation features offered at a corporate-wide level
and has become a true instrument of organic innovation
PRESTO Continuous Improvement

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PRESTO Continuous Improvement

  • 1. PRESTO Digital Enterprise Operational Excellence performance enhancer Innovate, foster loyalty, perform 2020 product profile
  • 2.
  • 3. “Authority should be vested in the people doing the work to improve their own processes to teach them how to measure them and to understand them. They should not have to ask for permission to improve their processes” - Steve Jobs
  • 4. Empower your company to innovate with PRESTO Senior Management Team leaders PRESTO empowers Team Leads to continuously improve processes by teaching Lean methodologies to their staff while increasing visibility to Senior Management into where their support is necessary to act on opportunity Process improvement opportunities Staff
  • 6. Strategy deployment Turn strategies into a concrete implementation roadmaps 6 Innovate, foster loyalty and perform Engage and act with our software as a service Process optimisation Drive core business processes on E2E basis Talent enhancement Enable organisational resources to grow by seeing the vision, actions and results The PRESTO platform enables non- confrontational hypothesis cultivation to make organic innovation a collaboration-based and ongoing business-as-usual daily activity.
  • 7. Strategy Design and Execution through integrated and aligned business management PRESTO modules 1. Hoshin planning / Balance scorecard 2. Key performance indicators (KPIs) 3. Change management Strategy deployment Process optimisation Talent enrichment 4. Organisational & functional touch point mapping 5. Paperless office (document management) 6. Operational readiness 7. Issues & change requests 8. Waste reduction 9. Continuous improvement 10. Ideation 11. Best practice management 12. Audit, quality and maturity assessment 13. Operational risk management 14. Process supply & demand analytics 15. IT application management 16. Process competency management 17. Skill endorsement 18. Productivity skill assessment 19. Roles, responsibilities, and workload profiling Develop and cascade the business strategy, track and manage performance levels through effective initiative management Capture and catalogue your taxonomy of business processes, eliminate wastes, continuously improve and innovate your operating model Unlock the potential through people capability assessment and recognition, while aligning to strategy and processes * * PRESTO comprises 19 core modules which could be deployed individually or on consolidated basis in alignment with organisational context and aspirations
  • 8. Stop losing know-how Enhance knowledge retention with PRESTO • All your information, structured effectively and conveniently available (easy-to-use) • Map your current state ONCE! And keep it updated for less than 60-minutes a week • Processes & improvement opportunities captured and catalogued with ease • Subject matter experts and their talent profiles readily available and flagged ‘for life’ • All your projects and change management reporting (e.g. Gantt charts, project charters etc.) all in one place “PRESTO is a precursor to ANY Digital Transformation work so that the company first catalogues their processes, client journeys, employee journeys and then their IT systems in conjunction to the same AND then takes the time to scrub the processes first before starting to spend time in building a Digital frontier”. - Rumi Contractor, President & COO of Quinnox, Inc.
  • 9. Stop wasting paper (and all that time dedicated to administration activities to keep your files updated) Optimise laptop usage to transform workshops into ‘connect and collaborate’ problem solving session Real-time accessibility into: • Company organisational chart • Catalogue of processes • Touch points (SIPOC) • Value Stream Maps • Projects, tasks & milestones • IT application improvement opportunities (bugs & enhancements) • Process wastes and faulty interactions • Risk and control self assessments ….. and much more
  • 10. Invest in discipline sense of ownership 10 PRESTO is a business performance enhancement solution offering a fresh perspective on operational discipline to many aspects of business management that are often missed using traditional approaches sense of urgency sense of corporate citizenship (sense of purpose) PLAN DO CHECK ACT
  • 11. Matrix Reporting lines Assignment Vs Allocation Manage Title (Position) Vs Role (Function) Break down silos by supporting cross- functional, cross-business groups and other work models that do not maintain strict vertical business units grouped by function and geography.
  • 12. Responsible The person who is assigned to do the work Accountable The process owner who makes the final decision. (the responsible party is accountable to this person) Consulted The person who should be consulted before a decision or action is taken. This could be a stakeholder or subject matter expert. Informed Those who receive output from the process or task or who need to stay informed. the RACI matrix Take 1 step closer to your AGILE ORGANISATION with With your organisational hierarchy in a state of constant change, PRESTO ensures that roles and responsibilities are well defined so that the operational know-how which has been matured over the course of time does not get ‘lost in the hierarchical shuffle’
  • 13. excessive controls Teach Lean methodologies to constantly reduce waste and upstream errors excessive manual work overproduction defects & rework role & responsibility confusion downtime & waiting substandard services ave
  • 14. As your team leads validate the costs and benefits associated with the opportunities which arrive on PRESTO’s dashboard, your leadership team will have more confidence in accelerating tactical decision making to ‘cultivate’ low hanging fruits offering a broader vision into the long-term investments required to achieve corporate breakthrough goals Top-down Governance, bottom-up validation Give 360° visibility into your portfolio of opportunities
  • 15. Teach team leaders to use basic analytics when making decisions Mean (average), median & mode Linear regression forecasting Root cause analysis
  • 16. Link your portfolio of corporate initiatives to all the ongoing projects and exercises to measure the level of commitment and participation of every staff member Key features • task & milestone tracking • calendar reporting • project charter • project governance • Gantt chart • roles, responsibilities & expectation alignment • cost / benefits analysis • super filter & reporting capabilities • Customisable & limitless kanban boards • Graph & diagram reporting 16 CASCADE STRATEGY & DRIVE CHANGE ASSIGN OWNERSHIP Use the RACI logic to agree roles and responsibilities at the task level MAP DEPENDENCIES Understand the impacts that each project has on the overall portfolio of goals agreed at the middle and senior level
  • 17. Streamline and enhance your KPI Management Reporting
  • 18. A quality control discipline built on a rich library of know-how ensuring a cascaded strategy deployment culture at all levels of your organisation 1-2-3 START! All your checklists, all in one place 1. Schedule audits at the team level 2. Identify non conformances 3. Analyse & prioritise corrective actions 4. ACT on opportunity Give 360° visibility into all scheduled audits
  • 19. Setup and start in only 30 minutes! Add team Add auditor Control Quality Pre-given checklists rich in information containing 150+ years of experience-based know-how
  • 20. with ease Articulate quality control into a business-as-usual discipline at the team level and roll it all up to get a real time 360° company view. With its rich set of out-of-the- box reports created together with a team of Swiss French engineers, quality control becomes business as usual Report
  • 21. Take talent management to its next level roles, responsibilities & expectation management 21 Optimise your relationship with HR & L&D by creating and managing your company skills bank collectively. Customise talent profiles to fit job descriptions Manage supply & demand at the resource level to set expectations with Senior Management Track roles, responsibilities and knowledge gaps clearly and concisely at the personal level
  • 22. Don’t miss a beat Projects ❑ Project setup ❑ Status change ❑ Task completion KPIs ❑ Out of tolerance Documents ❑ Expiration ❑ Required maintenance
  • 23. API feeds API feeds API feedsAPI feeds upload /extract single sign on How is PRESTO data fed ? A P I 23 Manual input
  • 24. ‘With PRESTO we became a more flexible organisation offering our staff and their leaders a structured means to capture know-how, share best practices and collaborate to solve daily challenges’ -Faiyaz Ahmad, Head of IT, Union Paper Mills, Dubai Recycled paper manufacturer pioneer Union Paper Mills chooses PRESTO Digital Enterprise to jump start their innovation program ... in the first 90 daysCASE STUDY 158 Improvement ideas identified actions taken 921 582 opened closed 100 logins (average per day) Key information entered into PRESTO • 10 business areas • 642 employees • 84 teams • 200+ processes catalogued 25 hours / week $aved on administration activities (data retrieval, report compilation, etc.) 130 KPIs created
  • 25. Launch date: May 2018 Locations: 15+ (Dubai & Abu Dhabi) Users: 2,400 Projects managed to date: 900+ Estimated spreadsheets eliminated: 100+ Systems decommissioned: 2 Logins per day: 150+ The M.A.H.Y. Khoory Group & PRESTO Digital Enterprise • Change / PMO • Documents • Issues • Ideas • Skills • Waste ‘'PRESTO is a source of inspiration for our staff and their leaders in the way it puts structure into the roles and responsibilities that are essential to our business.’ -Shabbir Haideri, Group General Manager at the M.A.H.Y. Khoory Group, Dubai
  • 26. MAKE MONEY Through enhanced accelerated decision making SAVE MONEY With a digitized and agile organization SHARE & RETAIN KNOWLEDGE With simple and relevant info at your fingertips will help you to: The value proposition Resiliency Flexibility Measurability Collaboration Standardization Transparency Awareness Problem Solving Wasting Paper Email traffic Spreadsheets Knowledge gaps Lengthy Meetings
  • 28. The team Andrew Lenti CEO / Chief Innovator Martin Higgs CFO Alessandro Ferrari Legal Sweta Pandey Business Development Vivien Charrey Product / Client Svcs Michael Kunde Product / Client Svcs Alex Fuss Marketing / Client Svcs Robin Hoke Marketing Santosh Bhosale Operational excellence Chris Williams- Lilley Client Services Maurilio Savoldi Client Services Stefan Zur Business Development
  • 29. TOPP Tactical Intelligence, Ltd. 27 Old Gloucester Street, London WC1N 3AX +44 7785 11 4256 (UK) +39 351 221 4087 (Italy) www.toppti.com info@toppti.com About PRESTO PRESTO's original prototype was first launched as a stand-alone tool by a group of Italian business professionals in collaboration with a local university within a multinational financial organisation who had acquired the complete back-office depository bank servicing arm of an Italian industry leader. The opportunity to build PRESTO presented itself during the restructuring phase of the two organisations when the vast differences between their managerial cultures, operational know-how, language barriers and their business operating models indicated a strong need to implement Lean methodologies into the DNA of the new organisation. While using PRESTO, the integration team together with Human Resources, Risk and IT were able to successfully map customer and client journeys, catalogue, measure and benchmark business processes, standardise best practices and its terminology, become more transparent and communicate change more effectively to their supporting global shared service centres of excellence. Since its launch, PRESTO has been further developed to include additional idea cultivation features offered at a corporate-wide level and has become a true instrument of organic innovation