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GOAL-ORIENTED TECH
Ravit Danino | VP Product | Totango
Customer Success
is Maturing
Customer Success Is Gaining
Momentum Everywhere
SaaS Media Finance IT Healthcare and more…
We’ve gone mainstream
Accelerate? Grow?Prove ROI?
Top Questions everyone asks…
TrustPilot
CASE STUDY
What TrustPilot did
CASE STUDY
Tailored process
Proved ROI
Manage the team to goals
THE FASTEST WAY TO GET RESULTS
The solution
SuccessBLOCs
Implement – Measure Fast
Your journey – your way
Best practices embedded
Scalable
2018 Innovation Highlight
Modular
Goal-Oriented
IN SUMMARY
Modular Around Unit of Value
Based On Customer Data
In the Future - Benchmarking
ACCELERATE
THE IMPACT OF CUSTOMER SUCCESS

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Goal-Oriented Technology