SlideShare a Scribd company logo

Root Cause Analysis

•
•
T
tqmdoctor

General summary of root-cause analysis (RCA) and some of the useful tools.

1 of 21
Root-Cause Analysis (RCA) by Mark Fawcett
Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
RCA Assumptions ,[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
RCA Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Definitions of “Root Cause” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Levels of Causes ,[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Levels of Causes — Example ,[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Practical Indicators of Root Cause ,[object Object],[object Object],[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Cognitive Biases to Avoid ,[object Object],[object Object],[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Cognitive Laziness (Satisficing) ,[object Object],[object Object],[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Overconfidence ,[object Object],[object Object],[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Seven-Step Problem-Solving Model Created by M. Fawcett Last Updated: 1/5/2010 (Westcott, 2006)
RCA Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Five Why’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Five Why’s — Expanded Created by M. Fawcett Last Updated: 1/5/2010 (Westcott, 2006)
Current Reality Tree (CRT) ,[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Interrelationship Diagram (ID) ,[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Cause-and-Effect Diagram (CED) ,[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Conclusion ,[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Bibliography ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Created by M. Fawcett Last Updated: 1/5/2010
Questions / Discussion

Recommended

Root Cause Analysis Presentation
Root Cause Analysis PresentationRoot Cause Analysis Presentation
Root Cause Analysis PresentationE&H Pacheco Consultoria e Assessoria Empresarial Ltda
 
Root cause analysis 1
Root cause analysis 1Root cause analysis 1
Root cause analysis 1Thandiwe Kgagabi
 
5 why analysis training presentaion
5 why analysis training presentaion5 why analysis training presentaion
5 why analysis training presentaionDharmesh Panchal
 
Root cause analysis training
Root cause analysis trainingRoot cause analysis training
Root cause analysis trainingVISCAR INDUSTRIAL CAPACITY
 
5-Why Training
5-Why Training5-Why Training
5-Why TrainingRanita Kaur
 
5 why training_presentation
5 why training_presentation5 why training_presentation
5 why training_presentationMd.Aminul Islam ,CMRP,CSSBB
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysismtalhausmani
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysisgatelyw396
 

Recommended

Root Cause Analysis Presentation
Root Cause Analysis PresentationRoot Cause Analysis Presentation
Root Cause Analysis PresentationE&H Pacheco Consultoria e Assessoria Empresarial Ltda
 
Root cause analysis 1
Root cause analysis 1Root cause analysis 1
Root cause analysis 1Thandiwe Kgagabi
 
5 why analysis training presentaion
5 why analysis training presentaion5 why analysis training presentaion
5 why analysis training presentaionDharmesh Panchal
 
Root cause analysis training
Root cause analysis trainingRoot cause analysis training
Root cause analysis trainingVISCAR INDUSTRIAL CAPACITY
 
5-Why Training
5-Why Training5-Why Training
5-Why TrainingRanita Kaur
 
5 why training_presentation
5 why training_presentation5 why training_presentation
5 why training_presentationMd.Aminul Islam ,CMRP,CSSBB
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysismtalhausmani
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysisgatelyw396
 
5 why analysis
5 why analysis5 why analysis
5 why analysisSaurabh Kumar
 
#8 Root Cause Analysis
#8 Root Cause Analysis#8 Root Cause Analysis
#8 Root Cause Analysissuman_purumandla
 
Root Cause Analysis (RCA)
Root Cause Analysis (RCA)Root Cause Analysis (RCA)
Root Cause Analysis (RCA)Operational Excellence Consulting
 
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root Cause
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseRoot Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root Cause
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseCraig Thornton
 
Root Cause And Corrective Action Workshop Cinci Asq 2009
Root Cause And Corrective Action Workshop Cinci Asq 2009Root Cause And Corrective Action Workshop Cinci Asq 2009
Root Cause And Corrective Action Workshop Cinci Asq 2009roycohen
 
5 Why Training Slides Oct 14, 2009
5 Why Training Slides Oct 14, 20095 Why Training Slides Oct 14, 2009
5 Why Training Slides Oct 14, 2009ExerciseLeanLLC
 
Root Cause Analysis ( RCA )
Root Cause Analysis ( RCA )Root Cause Analysis ( RCA )
Root Cause Analysis ( RCA )Subhakar Rao Surapaneni
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysisKrishnan Lakshmi Narayanan
 
Root cause analysis - tools and process
Root cause analysis - tools and processRoot cause analysis - tools and process
Root cause analysis - tools and processCharles Cotter, PhD
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysisSimmy Sharma
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysisRental Solutions and Services
 
Root Cause Analysis By Deepak
Root Cause Analysis By DeepakRoot Cause Analysis By Deepak
Root Cause Analysis By DeepakDEEPAK SAHOO
 
Root Cause Corrective Action
Root Cause Corrective ActionRoot Cause Corrective Action
Root Cause Corrective ActionUbersoldat
 
Introduction to Root Cause Analysis
Introduction to Root Cause AnalysisIntroduction to Root Cause Analysis
Introduction to Root Cause AnalysisCarmel Khan
 
Root Cause Analysis (RCA) Tools
Root Cause Analysis (RCA) ToolsRoot Cause Analysis (RCA) Tools
Root Cause Analysis (RCA) ToolsJeremy Jay V. Lim, MBB, PMP
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysisRonald Bartels
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause AnalysisAnkur Chaturvedi
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysisWayne Ahlquist
 
ROOT CAUSE ANALYSIS PRESENTATION
ROOT CAUSE ANALYSIS PRESENTATIONROOT CAUSE ANALYSIS PRESENTATION
ROOT CAUSE ANALYSIS PRESENTATIONInter Alliance Werardt
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause AnalysisAnwarrChaudary
 
· Required Resources· Recommended ResourcesAssignment Materi.docx
· Required Resources· Recommended ResourcesAssignment Materi.docx· Required Resources· Recommended ResourcesAssignment Materi.docx
· Required Resources· Recommended ResourcesAssignment Materi.docxoswald1horne84988
 
Root Cause Analysis.pptx
Root Cause Analysis.pptxRoot Cause Analysis.pptx
Root Cause Analysis.pptxFbioMori2
 

More Related Content

What's hot

Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root Cause
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseRoot Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root Cause
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseCraig Thornton
 
Root Cause And Corrective Action Workshop Cinci Asq 2009
Root Cause And Corrective Action Workshop Cinci Asq 2009Root Cause And Corrective Action Workshop Cinci Asq 2009
Root Cause And Corrective Action Workshop Cinci Asq 2009roycohen
 
5 Why Training Slides Oct 14, 2009
5 Why Training Slides Oct 14, 20095 Why Training Slides Oct 14, 2009
5 Why Training Slides Oct 14, 2009ExerciseLeanLLC
 
Root cause analysis - tools and process
Root cause analysis - tools and processRoot cause analysis - tools and process
Root cause analysis - tools and processCharles Cotter, PhD
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysisSimmy Sharma
 
Root Cause Analysis By Deepak
Root Cause Analysis By DeepakRoot Cause Analysis By Deepak
Root Cause Analysis By DeepakDEEPAK SAHOO
 
Root Cause Corrective Action
Root Cause Corrective ActionRoot Cause Corrective Action
Root Cause Corrective ActionUbersoldat
 
Introduction to Root Cause Analysis
Introduction to Root Cause AnalysisIntroduction to Root Cause Analysis
Introduction to Root Cause AnalysisCarmel Khan
 

What's hot (20)

5 why analysis
5 why analysis5 why analysis
5 why analysis
 
#8 Root Cause Analysis
#8 Root Cause Analysis#8 Root Cause Analysis
#8 Root Cause Analysis
 
Root Cause Analysis (RCA)
Root Cause Analysis (RCA)Root Cause Analysis (RCA)
Root Cause Analysis (RCA)
 
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root Cause
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseRoot Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root Cause
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root Cause
 
Root Cause And Corrective Action Workshop Cinci Asq 2009
Root Cause And Corrective Action Workshop Cinci Asq 2009Root Cause And Corrective Action Workshop Cinci Asq 2009
Root Cause And Corrective Action Workshop Cinci Asq 2009
 
5 Why Training Slides Oct 14, 2009
5 Why Training Slides Oct 14, 20095 Why Training Slides Oct 14, 2009
5 Why Training Slides Oct 14, 2009
 
Root Cause Analysis ( RCA )
Root Cause Analysis ( RCA )Root Cause Analysis ( RCA )
Root Cause Analysis ( RCA )
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysis
 
Root cause analysis - tools and process
Root cause analysis - tools and processRoot cause analysis - tools and process
Root cause analysis - tools and process
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysis
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysis
 
Root Cause Analysis By Deepak
Root Cause Analysis By DeepakRoot Cause Analysis By Deepak
Root Cause Analysis By Deepak
 
Root Cause Corrective Action
Root Cause Corrective ActionRoot Cause Corrective Action
Root Cause Corrective Action
 
Introduction to Root Cause Analysis
Introduction to Root Cause AnalysisIntroduction to Root Cause Analysis
Introduction to Root Cause Analysis
 
Root Cause Analysis (RCA) Tools
Root Cause Analysis (RCA) ToolsRoot Cause Analysis (RCA) Tools
Root Cause Analysis (RCA) Tools
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysis
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysis
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysis
 
ROOT CAUSE ANALYSIS PRESENTATION
ROOT CAUSE ANALYSIS PRESENTATIONROOT CAUSE ANALYSIS PRESENTATION
ROOT CAUSE ANALYSIS PRESENTATION
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysis
 

Similar to Root Cause Analysis

· Required Resources· Recommended ResourcesAssignment Materi.docx
· Required Resources· Recommended ResourcesAssignment Materi.docx· Required Resources· Recommended ResourcesAssignment Materi.docx
· Required Resources· Recommended ResourcesAssignment Materi.docxoswald1horne84988
 
Root Cause Analysis.pptx
Root Cause Analysis.pptxRoot Cause Analysis.pptx
Root Cause Analysis.pptxFbioMori2
 
PERI-Facts.11.2.11
PERI-Facts.11.2.11PERI-Facts.11.2.11
PERI-Facts.11.2.11Bob Latino
 
Learning Innovation Meeting 2/4/09 A Different Take On Systems Thinking
Learning Innovation Meeting 2/4/09 A Different Take On Systems ThinkingLearning Innovation Meeting 2/4/09 A Different Take On Systems Thinking
Learning Innovation Meeting 2/4/09 A Different Take On Systems ThinkingTBD Consulting, Inc.
 
CAPA,_Root_Cause_Analysis_and_Risk_Management-1.ppt
CAPA,_Root_Cause_Analysis_and_Risk_Management-1.pptCAPA,_Root_Cause_Analysis_and_Risk_Management-1.ppt
CAPA,_Root_Cause_Analysis_and_Risk_Management-1.pptbayanrihawi95
 
CAPA,_Root_Cause_Analysis_and_Risk_Management-1.ppt
CAPA,_Root_Cause_Analysis_and_Risk_Management-1.pptCAPA,_Root_Cause_Analysis_and_Risk_Management-1.ppt
CAPA,_Root_Cause_Analysis_and_Risk_Management-1.pptObyDulla1
 
CAPA, Root Cause Analysis and Risk Management
CAPA, Root Cause Analysis and Risk ManagementCAPA, Root Cause Analysis and Risk Management
CAPA, Root Cause Analysis and Risk ManagementJoseph Tarsio
 
What are the Five Whys.pptx
What are the Five Whys.pptxWhat are the Five Whys.pptx
What are the Five Whys.pptxSumitBanerjee65
 
Identify Development Pains and Resolve Them with Idea Flow
Identify Development Pains and Resolve Them with Idea FlowIdentify Development Pains and Resolve Them with Idea Flow
Identify Development Pains and Resolve Them with Idea FlowTechWell
 
THE 5 DIMENSIONS OF PROBLEM SOLVING USING DINNA: CASE STUDY IN THE ELECTRONIC...
THE 5 DIMENSIONS OF PROBLEM SOLVING USING DINNA: CASE STUDY IN THE ELECTRONIC...THE 5 DIMENSIONS OF PROBLEM SOLVING USING DINNA: CASE STUDY IN THE ELECTRONIC...
THE 5 DIMENSIONS OF PROBLEM SOLVING USING DINNA: CASE STUDY IN THE ELECTRONIC...IJDKP
 
Fishbone and 5 Why webinar 02 11-21
Fishbone and 5 Why webinar 02 11-21Fishbone and 5 Why webinar 02 11-21
Fishbone and 5 Why webinar 02 11-21Darren Dolcemascolo
 
Va root cause analysis for process improvement
Va root cause analysis for process improvementVa root cause analysis for process improvement
Va root cause analysis for process improvementsourias
 
Graham Freeburn - Make Your Testing Smarter - Know Your Context!
Graham Freeburn - Make Your Testing Smarter - Know Your Context!Graham Freeburn - Make Your Testing Smarter - Know Your Context!
Graham Freeburn - Make Your Testing Smarter - Know Your Context!TEST Huddle
 
Promise08 Wrapup
Promise08 WrapupPromise08 Wrapup
Promise08 Wrapupgregoryg
 
Staff seminar april 14 2011
Staff seminar april 14 2011Staff seminar april 14 2011
Staff seminar april 14 2011Matt Boyd
 
Ielts Essay Questions.pdf
Ielts Essay Questions.pdfIelts Essay Questions.pdf
Ielts Essay Questions.pdfHeather Lopez
 
Needs Assessment Webinar to AFC of ISPI
Needs Assessment Webinar to AFC of ISPINeeds Assessment Webinar to AFC of ISPI
Needs Assessment Webinar to AFC of ISPIBrett Christensen
 
Thinking Tools - For Root Cause Analysis
Thinking Tools - For Root Cause Analysis Thinking Tools - For Root Cause Analysis
Thinking Tools - For Root Cause Analysis Kelsey van Haaster
 

Similar to Root Cause Analysis (20)

· Required Resources· Recommended ResourcesAssignment Materi.docx
· Required Resources· Recommended ResourcesAssignment Materi.docx· Required Resources· Recommended ResourcesAssignment Materi.docx
· Required Resources· Recommended ResourcesAssignment Materi.docx
 
Root Cause Analysis.pptx
Root Cause Analysis.pptxRoot Cause Analysis.pptx
Root Cause Analysis.pptx
 
PERI-Facts.11.2.11
PERI-Facts.11.2.11PERI-Facts.11.2.11
PERI-Facts.11.2.11
 
Learning Innovation Meeting 2/4/09 A Different Take On Systems Thinking
Learning Innovation Meeting 2/4/09 A Different Take On Systems ThinkingLearning Innovation Meeting 2/4/09 A Different Take On Systems Thinking
Learning Innovation Meeting 2/4/09 A Different Take On Systems Thinking
 
CAPA,_Root_Cause_Analysis_and_Risk_Management-1.ppt
CAPA,_Root_Cause_Analysis_and_Risk_Management-1.pptCAPA,_Root_Cause_Analysis_and_Risk_Management-1.ppt
CAPA,_Root_Cause_Analysis_and_Risk_Management-1.ppt
 
CAPA,_Root_Cause_Analysis_and_Risk_Management-1.ppt
CAPA,_Root_Cause_Analysis_and_Risk_Management-1.pptCAPA,_Root_Cause_Analysis_and_Risk_Management-1.ppt
CAPA,_Root_Cause_Analysis_and_Risk_Management-1.ppt
 
CAPA, Root Cause Analysis and Risk Management
CAPA, Root Cause Analysis and Risk ManagementCAPA, Root Cause Analysis and Risk Management
CAPA, Root Cause Analysis and Risk Management
 
What are the Five Whys.pptx
What are the Five Whys.pptxWhat are the Five Whys.pptx
What are the Five Whys.pptx
 
Identify Development Pains and Resolve Them with Idea Flow
Identify Development Pains and Resolve Them with Idea FlowIdentify Development Pains and Resolve Them with Idea Flow
Identify Development Pains and Resolve Them with Idea Flow
 
THE 5 DIMENSIONS OF PROBLEM SOLVING USING DINNA: CASE STUDY IN THE ELECTRONIC...
THE 5 DIMENSIONS OF PROBLEM SOLVING USING DINNA: CASE STUDY IN THE ELECTRONIC...THE 5 DIMENSIONS OF PROBLEM SOLVING USING DINNA: CASE STUDY IN THE ELECTRONIC...
THE 5 DIMENSIONS OF PROBLEM SOLVING USING DINNA: CASE STUDY IN THE ELECTRONIC...
 
Fishbone and 5 Why webinar 02 11-21
Fishbone and 5 Why webinar 02 11-21Fishbone and 5 Why webinar 02 11-21
Fishbone and 5 Why webinar 02 11-21
 
Va root cause analysis for process improvement
Va root cause analysis for process improvementVa root cause analysis for process improvement
Va root cause analysis for process improvement
 
Capa, root cause analysis, and risk management
Capa, root cause analysis, and risk managementCapa, root cause analysis, and risk management
Capa, root cause analysis, and risk management
 
Graham Freeburn - Make Your Testing Smarter - Know Your Context!
Graham Freeburn - Make Your Testing Smarter - Know Your Context!Graham Freeburn - Make Your Testing Smarter - Know Your Context!
Graham Freeburn - Make Your Testing Smarter - Know Your Context!
 
Promise08 Wrapup
Promise08 WrapupPromise08 Wrapup
Promise08 Wrapup
 
Staff seminar april 14 2011
Staff seminar april 14 2011Staff seminar april 14 2011
Staff seminar april 14 2011
 
Ielts Essay Questions.pdf
Ielts Essay Questions.pdfIelts Essay Questions.pdf
Ielts Essay Questions.pdf
 
Needs Assessment Webinar to AFC of ISPI
Needs Assessment Webinar to AFC of ISPINeeds Assessment Webinar to AFC of ISPI
Needs Assessment Webinar to AFC of ISPI
 
Introduction to knowledge discovery
Introduction to knowledge discoveryIntroduction to knowledge discovery
Introduction to knowledge discovery
 
Thinking Tools - For Root Cause Analysis
Thinking Tools - For Root Cause Analysis Thinking Tools - For Root Cause Analysis
Thinking Tools - For Root Cause Analysis
 

Root Cause Analysis