Det blir allt viktigare med kundcentrering, invånarinvolvering och medborgarförtroende inom offentlig sektor samt vad som kan levereras på dessa begrepp. Men vad är invånarinvolvering? Och hur kan du öka medborgarnas förtroende för din organisation eller myndighet?

1. SNOOK
designing with vision
in scotland
SARAH DRUMMOND
Transformater - 23/01/13

2. Hello Stockholm
You look amazing today

3. Rule #1
Always sweet talk your audience

5. LIE FS
R BE
O U
I PL ES
P RI NC
&

9. W E
O W
H
RATE
OP E

10. SNOOK
ENSEMBLE
SNOOK
SNOOKSTERS BOARD
SNOOK
SNOOK CORE TEAM
EVENTS CONSULTANCY
PRODUCTS VENTURES
COLLABO
-RATIONS

11. SNOOK
LAB

12. SNOOK
ENSEMBLE

13. SNOOK
TRAINING

14. T EST
AB
LEC LIS
REF H
n oo k•
•S
DISCOVER
DELIVER
cess
p ro
P DE
LO FIN
DEVE E

15. O OK
SN
ma kes
PACT
IM
AN

17. S C OT T I S H
PARLIAMENT
The festival of Politics
DEBATE CHAMBER, HOLYROOD

19. PERSONAL DEMOCRACY FORUM
GOOGLE FELLOWSHIP

20. SOCIAL
INNOVATION
CAMP
CAIRO, EGYPT

21. IDEA
INCUBATOR
ITU telecom World
GENEVA, SWITZERLAND

22. DESIGN
CAMP
GLASGOW 2014
COMMONWEALTH GAMES

23. YOUNG
ENTERPRISE
AWARD
YOUNG SCOT AWARDS 2012

24. ALIA ONLINE
AUSTRALIA
FEBRUARY 2013

25. N ERS
DE SIG
RV ICE
SE
th ings
do
EN TLY
IF FER
D

30. 1
Prototype

34. 2
Visualise
&
Tell Stories

35. day, 15 August 2012
Wednesday, 15 August 2012

36. 3
CoCreate

38. Fuzzy Front End Problem Solving
- Liz Sanders

39. so you play with lego,
hang out with people and draw stuff
but what do you actually do?

40. O K
S NO
EC TS
RO J
P

42. INSIDE OUT

43. Post 16 Education

52. OUTSIDE IN

53. MyPolice

57. The Matter

64. The Client
The City of Edinburgh
Council

77. Total Craigroyston

86. TOTAL
craigroyston About | Activities | What’s on | Host your own group | News | Get in touch | Map of area Search...
news find out what's on daily
Total Monday morning afternoon evening
Craigroyston
tuesday morning afternoon evening
wednesday morning afternoon evening
Total Craigroyston holds thursday
is you
morning afternoon evening
idea camp friday morning afternoon evening
Yesterday we brought together a slice of the saturday morning afternoon evening
community and organisations to look at how
we can improve Craigroyston and make
sunday morning afternoon evening
futures brighter for children and young
people...
0:00 / 4:59 Posted by Christine Mackay local residents recommend
On a weekly basis I go to;
Search activities and services Get involved in total craigroyston John Doe
Peep groups on a tuesday morning, and in the
evening I take my kids swimming at Craigroyston
I’m looking for... High School between 5 and 7pm. There is also
Start up activities on a Saturday morning at North Edinburgh
Total
arts for me and my wee girl.
Craigroyston
your own
start start?
Days Time of day
Meetings club/ activities and groups in craigroyston
group
Mon Tues Wed Thurs Fri Sat Sun
up
Topic
I just want to know
use an use an
Parenting
about events
Mental Health
empty empty
Activities for kids
Health
space space
Education Search
Central Craigroyston
Website (and offline

88. “Working in the way we have done with the Total
Craigroyston initiative feels like we have actually
been listened to. It feels different this time”
- Local Resident at Co-Creation session

89. Start Up Street

99. PUBLIC SECTOR = NO DESIGN

101. GOING BACK TO BASIC SKILLS

102. HANDING OVER TOOLS

103. “FIRST OF ALL DESIGN
CANNOT BE SEEN.”
- PETER GORB

106. Here is the science bit...

107. Policy
Framing wicked problems
Catalysts of new futures
Designforgov
Do tank
Interpreting Action
Briefs not policys
Forming partnerships to
develop UI
Designforgov
Do tank
Internal Design Capacity
Companies who can
respond to user needs and
create awesome customer
Embedding
design
Grassroots
Closing feedback loops Communication
Responding Platforms

108. GOVERNMENT
RESEARCH
PUBLIC
PUBLIC
FUNDERS BODIES
Dotank
PARTNERSHIP ACCESS TO
PROJECTS THE PUBLIC
DEVELOPING
PROTOTYPING
PRODUCTS
TRAINING
(CPD)

109. About Order a Contact
Dearest letter See all Updates Dear
Scotland writing our letters Scotland
Country . Vision . Voice kit
Tell us what you would write to
Dearest Scotland... scotland and we’ll publish it
brings together the
#dearscotland I’d like to see people
working as a community more. #scotland
#dearscotland I would like more attention
voices of Scotland to
put onto sustainable ways of living
#dearscotland I’d like to see people
working as a community more. #scotland
share visions for the
#dearscotland I’d like to see people
working as a community more. #scotland
#dearscotland I’d like to see people
future of our country
working as a community more. #scotland
124
#dearestscotland I’d like to see
{keep it to 140 characters} Share
‘A vision by the people, for the people of Scotland’ powered by
- Guardian

110. Country . Vision . Voice

113. SNOOK
COLLABORATIONS

114. This isn’t just service design
Empathy
New Skills
New relationships
New business cases
Changing Mindsets

115. Questions | Questions
Political Consideration?
Role (Facilitator, persuader, politician?)
Ethical considerations?
Shift in government structures?
Procurement?

116. Doing
If we talk about something all day,
it probably won’t happen

117. “A rat race is for rats. We are not rats.
We are Humans”
- Jimmy Reid

118. “Give people tools that guarantee their right
to work with high, independent efficiency”
- Ivan Illich

119. “We should become architects of the future,
not victims of the past ”
- Buckminster Fuller

121. FERMENTING
A REVOLUTION
IN SCOTLAND
WE ARE SNOOK

122. SNOOK
Thanks
stockholm!
WWW.WEARESNOOK.COM @WEARESNOOK
Idox - 13th December 2012