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Library UX (NEFLIN 13 November 2014)

Presented with Laura Johnson for the Northeast Florida Library Information Network (NEFLIN) on 13 November 2014.

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Library UX (NEFLIN 13 November 2014)

  1. 1. What is UX? User experience is how someone feels when using a product or service. http://www.flickr.com/photos/36993742@N00/4773946797/
  2. 2. What they want http://www.flickr.com/photos/73207064@N00/404319562/
  3. 3. What they get http://www.flickr.com/photos/83955435@N00/638393901/
  4. 4. What do you think your users want? http://www.flickr.com/photos/32595872@N02/4195880838/
  5. 5. Have you asked them? http://www.flickr.com/photos/73645804@N00/1431384410/
  6. 6. What are they actually doing? http://www.flickr.com/photos/55046645@N00/314989744/
  7. 7. Principle of Least Effort [Zipf's Law] https://www.flickr.com/photos/spackletoe/90811910
  8. 8. What do your patrons want? https://www.flickr.com/photos/a2gemma/1448178195
  9. 9. http://www.flickr.com/photos/77144005@N00/24986220/ Signs, signs, everywhere are signs!
  10. 10. How would you describe your library’s signage? https://www.flickr.com/photos/a2gemma/1448178195
  11. 11. Physical Layout http://www.flickr.com/photos/libraryman/414960752/
  12. 12. http://www.flickr.com/photos/douglascountylibraries/7726155664/
  13. 13. http://www.flickr.com/photos/jsyk/8497974727/
  14. 14. Books Circulated from One Section of Shelves 18 29 18 28 16 13 5 Top Row 2 Row 3 Row 4 Row 5 Row 6 Bottom Source: “The Influence of sloping shelves on book circulation” by Ralph R. Shaw, The Library Quarterly, Vol. 8, No. 4, October 1938, pp. 480-490.
  15. 15. Shelves just inside the door circulate 24% more books than shelves 15 feet inside the door. (98) (74) Shaw, 1938
  16. 16. https://www.flickr.com/photos/vladocar/3273456654/
  17. 17. https://www.flickr.com/photos/53795104@N00/6339701038/
  18. 18. https://www.flickr.com/photos/cevincat/1174631634
  19. 19. https://www.flickr.com/photos/abhi_ryan/2476059942
  20. 20. https://www.flickr.com/photos/dafnecholet/5374200948/
  21. 21. https://www.flickr.com/photos/ppl_ri_images/4019188259/
  22. 22. https://www.flickr.com/photos/h-k-d/4291413264/
  23. 23. https://www.flickr.com/photos/ben_grey/4380871348
  24. 24. Should there be an app for that?
  25. 25. Responsive Web Design One design, multiple platforms
  26. 26. Personas • Personas are representative of larger groups with detailed attributes to enable a focused approach to usability and design. • Personas are representatives, defined with “significant rigor and precision”, and built on a combination of assumptive reasoning and data, which allows for focusing requirements. (http://www.prescientdigital.com/articles/strategic-design/ focusing-on-your-website-user-by-developing-personas)
  27. 27. Persona #1: Ethel • 65 years old • Has been the town librarian since 1968 • Generally afraid of computers • Library does not have a Web presence • Staff all says that the library needs a Web site • Patrons keep asking if there is a Web site • Writes a weekly column for the town paper about the library http://www.flickr.com/photos/chelmsfordpubliclibrary/3542465095/
  28. 28. Persona #2: Joan • 52 years old • Empty-nester who’s been with the library since her kids left home 15 years ago • Uses Facebook and e-mail to see pictures of the grandchildren • Comfortable with helping patrons with the basics of Word and Excel • No Web design experience • The library has a page on the town’s Web site that the library has no control over • Wants the library to move into the 21st century http://www.flickr.com/photos/shankbone/6224521826/
  29. 29. Persona #3: Amy • 35 years old • Has been with the library for five years • Completely comfortable with computers • Used to work for a library technology vendor • Has Web design experience • Wants to take the library’s Web site from a “hand-coded monster” to an easy-to-update CMS • Once she gets the new site up and running she will train additional staff on how to contribute content including audio and video
  30. 30. Needs Assessment Users • No coding required but available • No back-end updating needed • Simple to use, but powerful for advanced users • Good technical support both from NLC and other sources Back-end people • Easy installation • Easy upgrades • Low server overhead
  31. 31. So, what can you do in your library? https://www.flickr.com/photos/86979666@N00/7623744452/
  32. 32. weaveux.org
  33. 33. walkingpaper.org
  34. 34. uxmag.com
  35. 35. Laura Johnson laura.johnson@nebraska.gov Michael Sauers michael.sauers@nebraska.gov http://travlinlibrarian.info https://www.flickr.com/photos/jenosaur/4051305996/

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