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Who Drives Change?

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Michael Sauers
Michael Sauers

A visual representation of an analogy heard at SDLA2007.

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Who drives change? Michael Sauers Technology Innovation Librarian Nebraska Library Commission
Banks as we knew them…
 
 
 
 
http://www.flickr.com/photos/saturnism/226534302/
Banks changed…
 
http://www.flickr.com/photos/swanksalot/11087256/
 
Ask yourself…
Do you go into a bank more or less than you did before the changes?
Are you more or less satisfied with banking today as compared with the old way?
< use
Yet…
> satisfaction
Huh?
Who instigated these changes?
The Banks?
The Customers!
Libraries must change to meet the needs of their customers.
Even if the result is that they come into the library less.
Because satisfaction is more important than foot traffic.

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Who Drives Change?

Editor's Notes

  1. Based on an analogy by Dr. Melmer of the SD Department of Education, from his talk at SDLA 2007.