Tri T. Lam presented his capstone project and internship experience at Pine Belt Wireless. He conducted research on low credit score customers that found an 11% disconnection rate for those with no credit score and a 3% rate for those with scores under 600. As an event coordinator, he successfully planned the company's Chili Cook-off. His managers praised his professionalism, work ethic, and contributions during his internship.

1. Concordia College Alabama Business Capstone (BU 499)
Date: May 5th, 2016
Advisor: Glenn King Jr.
Presenter: Tri T. Lam

2. Agenda:
•
The Study about Low Credit
Score Customer
Pine Belt Wireless-Overview
Auditing Customer’s Contract
Documents
Coordinating the “Chili Cook-off”

3. Pine Belt Wireless-Overview
WHO: Hometown
nationwide carrier
WHERE: Selma, Arlington,
Dixons Mills, Butler, Lisman
WHEN: founded in 1958 by
Dr. Nettles
WHY: To connect the
neighbors

4. • Our Current Services:
 Local Telephone Services
 Cellular Network Services
 Cable TV
 Broadband Internet
Access
 Middle Mile Fiber
Network Services
Pine Belt Wireless-Overview

5. o Research Context: Marketing director, Mr. Kevin Grass, Give exception
to some low credit-score (under 600) customer. The decisions have not
ever been reviewed
o Research Question: Do low credit score customer have a stronger
tendency to disconnect our service?
o Research Objectives:
o Find out the number of low credit score customers who disconnect our
service for nonpaid.
o Find out the disconnection rate categorized by service types
o Evaluate Mr. Grass’s decisions
o Research Methodology:
o Quantitative method
o Use internal customers’ data
The Study about Low Credit
Score Customer-research Design

6. Sample size: 1,164 customers’
data sets
Grouping:
• Group I: Credit 0 scores, focus
on young adults and customers
have not built credit
• Group II: Credit score 1-599:
customer have nonpaid records
for special circumstances
The Study about Low Credit
Score Customer-Research
Process

7. The Study about Low Credit
Score Customer-Research result
Group I: 0 credit scores
Type of service
Number of
disconnections
Total
connections
Percentage
(disconnection/total
connections)
CABLE TV AND
INTERNET 2 9 22%
CATV 4 42 10%
CELLULAR 18 111 16%
EVDO 2 18 11%
INET 2 28 7%
LEC 1 3 33%
LEC/INET 2 14 14%
LEC/LD 1 52 2%
LEC/LD/INET 1 50 2%
Total 37 331 11%

8. The Study about Low Credit
Score Customer-Research result
Group I: 0 credit scores
5%
11%
49%
5%
5%
3%
5%
3%
3% 11%
DISCONNECTION RATE FOR 0 CREDIT SCORE _BREAKOUT BY SERVICE
TYPE
CABLE TV AND INTERNET CATV CELLULAR EVDO INET LEC LEC/INET LEC/LD LEC/LD/INET PREPAID CELLULAR

9. The Study about Low Credit
Score Customer-Research result
Group II: Credit scores 1-599
Service type
Number of
disconnection
CELLULAR 2
Cellular Broadband
Router 1
LEC/INET 1
total 4
Performance 97%

10. The Study about Low Credit
Score Customer-Research result
Group II: Credit scores 1-599
50%
25%
25%
Low credit customer_disconnection
breakout by service type
CELLULAR Cellular Broadband Router LEC/INET

11. Auditing Customer’s Contract
Documents
o Auditing documents:
o Agreement contract
o Application for service form
o Equipment's lease form
o Identification documents
o Reasons:
o Company keep track of all
document in case some
legal issues arise
o Sale agent receive a
significant commission
for each contract.

12. Coordinating the “Chili Cook-off”

13. Coordinating the “Chili Cook-off”
Coordinato
r
Setting a
Theme
Human
resource
Timeline
Inventories

18. “Your contribution as an intern has been valuable. Your analysis of
credit exceptions and payment behavior provided insight that can
guide future credit decisions. As leader of the Chili Cook Off team,
you kept us organized and focused which led to a successful
event. These two projects are good examples of your leadership
and analytical skills.”
Kevin Grass

19. “Tri being an intern at Pine Belt was an awesome blessing. Tri was
always very happy, outgoing, and always made sure he spoke to
everyone. He also handled the tasks and projects with upmost
duty, always making sure everything was handled down to the last
period. It has been a privilege to work with Tri.”
James Mooney

20. “Tri Lam has been a great asset to the Pine Belt family. This young
man has really conducted himself in a very professional matter. He
has a very pleasing personality and always polite. Tri has been
prompt in attendance here at Pine Belt. Whenever, Tri has a project
that he is assign to he managers to get the project done in a timing
matter. Pine Belt has been very bless with many interns that has
come and gone on to further their education, but I can truly say, Tri
has been the best of all. I wish nothing but the best in his
endeavors.”
Thanks,
LaGreta Coleman

23. Reference
The Pine Belt Difference. (n.d.). Retrieved May 05, 2016, from
http://www.pinebelt.net/about/