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Google Display Network Playbook
for Performance Marketers
Fall 2012
Table of contents

1   Win moments that matter


    Display for performance goals
2   2.1 Display for the performance marketer
                                                                  +1

    2.2 Reach performance goals with the Google Display Network


    Building a successful campaign
    3.1 Targeting

3   3.2 Creative

    3.3 Bidding                                                        Search

    3.4 Measurement


    Optimization strategies and best practices
4
    4.1 Use cases and optimization best practices



5   Tie it all together


    Additional resources

    Sources cited
1
Win moments that matter
1.0

Display: The way advertising was meant to work
When the 1900s advertising innovator John Wanamaker famously
lamented, “Half the money I spend on advertising is wasted; the
trouble is, I don’t know which half,” he didn’t have what you can get
today: real ROI for your ad dollars.

Here we are, decades later, and the concept—               Now is the time to take your marketing to the
and context—of the advertising experience                  next level and reach your customers through
has drastically changed. New technological                 the varied online touch points in their day-to-day
capabilities, like real-time bidding, dynamic              lives, not only while they’re searching. Display
creatives and auto-optimization, get you to the            advertising gets you there.
right person at the right time. Sophisticated ROI
measurements show you the half that’s working              For starters, Google Display Network ads reach
and how you can make the other half work better.           people across all types of content—from small
Today Wanamaker would be a much happier man.               niche blogs to sites with millions of daily views.
                                                           Regardless of where your audience is—on the go,
                                                                                                                With the Google
Whether you’re a Fortune 500 company or a                  at work or at home—display ads reach them at         Display Network, you
small-business owner, your customers use the
Internet in almost every aspect of their lives—for
                                                           the right time with messaging that’s relevant to
                                                           the content they’ve chosen to experience. Bottom
                                                                                                                can touch the right
work, fun, shopping, getting information and, of           line: Display drives performance.                    customer at the right
course, keeping in touch. In fact, the average
American spends two months of their                        Don’t just get in the display game—win it.
                                                                                                                moment, all across
waking year online1.                                       This playbook shows you how.                         the web.


4   Google Display Network Playbook for Performance Marketers
2
Display for performance goals
2.0

Reach performance goals at scale
with the Google Display Network
Display advertising on the Google Display Network gives you the
scale to reach the widest possible audience and the flexibility to
fine-tune your message by audience. We make this possible by
serving billions of ad impressions on over 2 million websites
daily, and providing the technology to hone in on your
specific goals. You can keep it simple by using text ads, or you can
take advantage of a range of more sophisticated formats, like rich
media ads—and beyond. No matter your marketing goal, Google
Display Network makes it easy to win with integrated campaigns.




                                                            The Google Display Network reaches
                                                            93% of all US Internet users, allowing you
                                                                                        2




                                                            to maximize performance goals at scale.


6   Google Display Network Playbook for Performance Marketers
2.1

Display for the performance marketer
With smarter technology, more-sophisticated audience-buying capabilities and more ways to connect, display
has become central to the success of advertising. It can holistically improve your other online campaigns,
increasing conversions across all channels, even offline.

How display can work for performance goals:
    Reach shoppers at the             Supercharge search               Extend the value of              Customize creative.               Manage your
    moment of relevance.              with display.                    your search campaigns            It’s advertising done smarter.    investment—
    Only about 5% of users’ time      Together, display and            with remarketing.                Regardless of channel or          and make changes—
    is spent actively searching .
                               3
                                      search can supercharge the       Ninety-six percent of            device, you can personalize       in real time.
    The rest of the time—95%—is       effectiveness of advertising.    people who visit a website       your creative to send the right   Our easy-to-use (but highly
    spent experiencing content.       After seeing a display ad,       leave without taking the         message to the right person.      sophisticated) measurement
    With Google’s display targeting   customers are 136% more likely   action marketers want them       But with display, there’s so      tools show how your
    options, you can reach your       to search for your brand .
                                                               4
                                                                       to take . Remarketing lets you
                                                                              5
                                                                                                        much more you can do to           investment is paying off in
    specific audience within                                           court these already qualified    customize your creative,          real time. You can improve
    that 95%—when they are                                             prospects and maximize           sending the right message to      campaign performance on the
    shopping, browsing and                                             the ROI of all campaigns by      the right customer.               fly with incremental changes
    potentially in the mood to buy.                                    winning customers back to                                          that adjust daily execution to
                                                                       your site.                                                         match your overall strategy.




7    Google Display Network Playbook for Performance Marketers
2.1
Your consumers are engaged across all digital devices and channels—
PC, phones, tablets, social media and video—and you should be too. You
can reach users across these multiple touch points using the Google Display
Network. Set up is easy—right in your AdWords account. From planning to
measurement and analysis, we can save you time and money.




    Reaching your audience at the right moment

           Wake up                 AM commute                       At work                Lunch                    At home             Bedtime




        35% of Android/           59% of smartphone             71% of web traffic is   51% of smartphone         70% of tablet      21% of tablet users
     iPhone owners use an         owners use mobile                on Desktop 8        owners search for       owners use their   use their tablets while
       app before getting          web while waiting 7                                   restaurants 9          devices while          lying in bed11
           out of bed 6                                                                                          watching TV 10



                                                                Mobile                Desktop              Tablet




8   Google Display Network Playbook for Performance Marketers
2.2

Reach performance goals with the
Google Display Network
The Google Display Network makes
it easy to integrate your entire                                Illustrative example
marketing campaign in one place.                                Joanne’s company makes specialty yoga mats. She wanted to expand their success in search
Use display to add relevance to your                            by launching display ads that would reach young urban yoga enthusiasts.
search, mobile, video and social
                                                                                  On desktop, they increased awareness by advertising on lifestyle sites
channels. You’ll connect with
                                                                                  that are frequented by their target audience.
consumers better because you’ll
reach them wherever they are, all                                                 On mobile, they prompted interest by creating a campaign promoting
across the web.                                                                   20%-off coupons to people on the go, targeting those who were
                                                                                  actively out shopping for related items.
You can optimize bidding, targeting and creative
for each channel within the Google Display                                        In social, they spread the word through “tell a friend” ads: Tell your
Network. We help you improve overall ROI by                                       friends about the customized yoga mat you just bought and get a
integrating your marketing across platforms                                       discount on your order. People could also share this offer by clicking
and devices.                                                                      the +1 button directly on the ad.


                                                                                  And…they topped it off in video with a YouTube campaign that showed
                                                                                  companion ads next to videos that their best prospects and customers
                                                                                  watch, such as those involving yoga classes and meditations.




9   Google Display Network Playbook for Performance Marketers
3
Building a successful campaign
3.0




 What it takes to win with display
 The best performance campaigns combine efficient targeting with effective
 creative, flexible bidding and actionable measurement. Within this basic
 script for success, you have lots of options; there’s no one-size-fits-all way to
 come out a winner. Let’s take a look at some specifics of how to build a great
 campaign to reach your performance goals.




11   Google Display Network Playbook for Performance Marketers
3.1




Targeting
Targeting is all about reaching the right person at the right moment. This is not
one-size-fits-all for every campaign, but rather takes planning and the flexibility
to change—just like with search campaigns. We’ll start with the basics of setting
up a campaign and move on to ways to target for the best ROI.

To get started with a display campaign, set up a new campaign within your AdWords account. We
recommend that you set up your campaign as ‘display network only’ to get the precision and control of all
the features of display without interfering with search performance. You can copy your settings over from
existing search campaigns, or make them unique to display.




12   Google Display Network Playbook for Performance Marketers
3.1
     Step 1
Choose your device targeting: Desktops
& laptops, mobile devices and tablets
                   Since your customers are using many devices
                   throughout the day, it’s important for you to be able
                   to reach them with optimized ads for those devices.

For new advertisers, we recommend selecting all devices to show your ads to get the biggest range. If
you’d like to get more specialized, you can customize audience targeting and ad creative for mobile and
tablets and create separate campaigns.




     Step 2
Choose your locations and languages
                   Targeting by city, state and country is especially useful
                   for advertisers such as local businesses, retail stores
                   and auto dealers, who have geographically specific
                   offerings. Language targeting is a must-have if your
                   site is in multiple languages—it’s a great way to
                   capture additional customers.


13   Google Display Network Playbook for Performance Marketers
3.1
     Step 3
Choose your targeting type
Once you’ve decided on devices, locations and languages, the next step
is choosing the unique targeting type that works best for your campaigns.
We’ve described our targeting types below and how to use them. You can
also combine targeting types to narrow your audience even further.




Keyword contextual targeting:                               Interest categories:
Show ads on sites related to                                Show ads based on their inferred interests
your keywords                                               Interest categories send ads to people who may be
Keyword contextual targeting lets you target                more likely to become buyers based on what they
relevant content and show display ads to people             browse and see online. Our system looks at the
at the exact moment they are reading—and                    types of pages a user visits and how often they visit
thinking—about your category. As in search, you             them, then associates relevant interest categories
can select relevant keywords and bids. Your ads             (such as travel, entertainment and sports) with
are then targeted to relevant pages in the Google           that user’s browser. It’s safe to say, for example,
Display Network that relate to these keywords.              that if someone is looking at Caribbean vacation
With keyword-level transparency, you can see                sites, they’re interested in travel. They’ll probably
which keywords are triggering conversions and               need a plane ticket, a hotel and maybe a car rental.
which are not. And you can fine-tune accordingly.           You can use interest categories to anticipate your
                                                            potential customers’ needs.                             Note: More targeting types on pages 16 and 17




14   Google Display Network Playbook for Performance Marketers
3.1

Targeting types (continued)
                                                                                                                                How remarketing works

                                                                                                                                                 Your Website                Website in networ




Remarketing:                                                Dynamic remarketing for retail
Show ads to users after they’ve                             advertisers:                                                                 A user visits your website
left your site                                              Show users personalized creatives of the
Remarketing reconnects you to people who’ve                 products they viewed on your site
already visited your site, prompting them to                Use remarketing to deliver dynamic creatives by
                                                                                                                 Your Website                     Website in network         Shopping cart
come back. It’s like plugging a leaky bucket:               linking your Google Merchant Center feed. Online
Remarketing can help you plug the gaps of lost              retailers using Google Merchant Center can use
revenue by re-engaging with users that have left            Dynamic Remarketing to tailor creative to show
your site without taking the desired action. You            specific products a visitor has viewed. These
                                                                                                                                       The user visits another site on
can send a fresh message, tailored just for them,           advertisers are bringing together all of Google                             the Google Display Network
after they leave your pages. Your ad will appear            Display Network’s targeting, optimization, bidding                              and is served your ad
on other sites in the Google Display Network—a              and creative tools to push their ROI as high as
proven way to engage wandering prospects and                it will go.
bring them back to close the sale. Streamline                                         Your Website               Website in network               Shopping cart

site tagging and optimize remarketing strategies
with the new Remarketing Tag—one-time tagging
that gives you maximum flexibility for designing
custom remarketing lists.                                                                                                             If the user clicks on your ad, they
                                                                                                                                       return to your site (and can be
                                                                                                                                      directed to take a desired action)




15   Google Display Network Playbook for Performance Marketers
3.1

Targeting types (continued)



Topics targeting:                                           Placements:                                         Demographics:
Show ads on pages about specific subjects                   Show ads on websites that you choose                Show ads to users based on their age
This broader form of contextual targeting allows            Choose specific sites where you want your ads       and gender
you to place your ads on pages with similar topics          to run. But look out: Placement targeting can cut   You can get your brand in front of large targeted
(like Autos and Vehicles). Since this is contextually       down on the number of times your ad is displayed.   audiences based on demographics but also use it
based, you can use this tactic to get a high volume         Use it sparingly, for example when you know for     as a refining tool. For example, you can combine
of impressions for your topic. Consider layering            certain that your best prospects spend a lot of     demographics with remarketing to show ads only
topic targeting along with keyword or placement             time on the specific sites you’ve chosen.           to consumers of a certain age or gender who
level targeting to further refine your audience and                                                             have already visited your site.
reach your performance goals.




16   Google Display Network Playbook for Performance Marketers
3.1

Examples of display ads reaching the
right audience at the right moment
Example 1:                                                  Example 2:


                 Re-engage qualified                                           Reach the right
                 prospects with                                                audience in the right
                 remarketing                                                   context with mobile
     You are a hotel marketer, and                                Now let’s say you’re a sporting-event
     it’s wedding season. You’ve got a                            marketer. It’s playoff time and you need
     honeymoon suite available, and you want                      to fill the arena. You know that your
     it booked. On Monday a prospect visited                      target audience uses mobile phones
     your site but didn’t make a reservation.                     to check on their teams’ standings and
                                                                  watch highlights. So you run a mobile
     But because you’re advertising on
                                                                  display ad promoting the best seats
     the Google Display Network, you
                                                                  for tonight’s game, and it shows up on
     have another chance to connect to
                                                                  the sports sites where your fans look
     her, through remarketing. So now
                                                                  up stats. With a simple tap, tickets are
     it’s Tuesday, and while that same
                                                                  bought and seats are filled.
     prospect is looking at a floral site in the
     Google Display Network, she sees a                                                                      These ads work because they’re “in the
     display ad for your hotel that offers a                                                                 moment.” They are relevant to what
     complimentary night’s stay. You’ve just                                                                 consumers are doing. The Google Display
     sold the suite: she books immediately.                                                                  Network makes these tailored, targeted and
                                                                                                             timely connections possible.




17    Google Display Network Playbook for Performance Marketers
3.2

Creative
A creative, simply put, is an ad. On display, this can be text, image, rich media,
video or mobile devices. Designing the right creatives is an integral part of being
successful with display, as they can have a powerful impact on your campaigns.
Know what types of messaging strike a chord with               Make your call to action prescriptive: Tell people
your customers. Use Google Display Network’s                   what to do—click now, call today, use this coupon,
audience data to understand them, and our                      complete your purchase. Then, when you think
creative tools to tailor ads that resonate. You                you have a great ad, test it to be sure your
can even customize your creative according to                  messaging delivers as you’ve intended. We give
users’ past interactions, such as pages visited and            you everything you need to personalize creative
products browsed.                                              that sells.



          Advanced tip

     Make the most of your creative
           Use all ad formats and sizes,                              Personalize ads to promote products           Include a relevant landing page, not
           including text                                             and services most relevant to that            just the home page
             •	 Jump on every opportunity to reach your
                                                                      customer. If you’re using remarketing,         •	 Just as you can with search, link your display
               audience by using a variety of ad formats and          match your ads to the content that               ad to a relevant landing page on your website.
               sizes on the Google Display Network. This              users viewed on your site.                       There, post more information about the
               will help ensure that you’re tapping into the                                                           product or service. And make sure you make
               maximum amount of publisher inventory.                                                                  it easy to navigate to conversion/transaction
                                                                                                                       pages to seal the deal.




18   Google Display Network Playbook for Performance Marketers
3.2
Creative formats
Choose the option that works best for you to build your creatives.
Try Display Ad Builder                                       Build creatives on your own
You can use the Display Ad Builder to create                 Publishers for sites across the Google Display
attention-grabbing ads in just minutes. It’s easy.           Network choose which ad formats and sizes
If you are new to display, our Display Ad Builder            they’ll allow on their pages. Some publishers only
offers a gallery of ad templates you can customize           allow certain sizes of formats to appear on their
completely or use as is from a selection of pre-             pages, so we recommend that you create your
designed ads created for specific industries.                ad in all available formats and sizes for maximum
                                                             placement options. For a full inventory and specs,
Choose from a variety of templates, headlines,               check out this list.
typefaces and colors. Add to that images, Flash
animations and video. It’s your ad; own it by
adding your logo, custom images and color
                                                                                                                      Creative has



                                                                                                                      4x
schemes that complement your branding.




                                                                                                                     the impact on
                                                                                                                  campaign performance
                                                                                                                      than media12


     Help center: To search for step-by-step directions to implement
     any of the features in this section, visit google.com/support



19    Google Display Network Playbook for Performance Marketers
3.2
Imagine what you can do with creative


     We were wondering: What’s there to learn                    The initiative, Project Re:Brief, is helping
     from a few of the most iconic ads in the                    marketers and agencies learn that
     history of advertising? Can what made                       campaigns in new media can, in fact, be as
     them legendary be brought to life in the                    inspiring and compelling as those created
     digital age? Can digital advertising be as                  in Mad Men’s golden age of advertising.
     evocative and memorable as these famous                     Good creative tells a story that comes
     ads of yesteryear?                                          through despite fragmented, multitasking
                                                                 audiences using multiple screens. A good
     To find the answers, we teamed up with
                                                                 story sells.
     the agencies Johannes Leonardo and Grow
     Interactive, and the legends who created                    www.projectrebrief.com
     those campaigns in the ‘60s and ’70s. We
     remixed the ads, bringing them to life in the
     digital age with new technologies.




20   Google Display Network Playbook for Performance Marketers
3.3

Bidding
Bidding is not a one-size-fits-all strategy. There are several options for
bidding—manual versus automatic, based on clicks, conversions, or even
impressions, depending on your goals. Use this section to get some more
context on the various types of bidding available.



     Manual bidding options:

               Cost per click (CPC)
               If you are focused on getting people to your website, CPC bidding is a good place to start.

               Cost per acquisition (CPA)
               With this approach you bid per acquisition, or conversion. This is a common strategy
               used by e-commerce sites, which are focused on high returns for their advertising
               investment.

               Cost per thousand (CPM)
               Referring to the number of ad views, or impressions, this is most commonly used for
               brand-oriented campaigns that want more eyeballs on their ads.




21   Google Display Network Playbook for Performance Marketers
3.3

     Save time and maximize ROI with automated bidding tools


                                        Enhanced CPC (eCPC)                 Conversion optimizer                    Display campaign
                                                                                                                        optimizer

                                                                                                             Maximizes conversions at a set budget
                                              Modifies bidding to                                             by managing bidding and targeting
                                                                             Automates bidding to help
           What                               improve chance of
                                                                             achieve your CPA goals.            automatically. After you provide
                                                 conversions.                                                creatives, campaign budget and a target
                                                                                                                   CPA, this tool does the rest.


                                    Campaigns in which you want to meet                                          This is a really great option for
                                     CPC goals and improve the chance of    Campaigns in which you want       marketers who want to free up some
     When to use                      conversions. This can work well for   to automate bidding, but still      of their resources by allowing our
                                     customers factoring in view-through      have control of targeting.        technology to do the heavy lifting
                                               conversion data.                                                 with both bidding and targeting.




                                                                                 Conversion tracking                  Conversion tracking
     Requirements                             Conversion tracking
                                                                                15 conversions/month                15 conversions/month




                                                  Improve                            Optimize                               Expand




22   Google Display Network Playbook for Performance Marketers
3.4

Measurement

The goal of tracking your results is to learn what’s working—
and what’s not—and make changes based on data.


If you’re just looking for impression or click data          then, they might not have clicked directly through
by keyword or placement, we offer transparent                a display ad to get there; they might have come
reporting right in your AdWords account. Most                through another channel. Knowing about these
performance advertisers are looking for more                 exposures can help guide your ad strategies and
information to help them make decisions,                     increase ROI. Different types of tracking—from
especially data about how their display campaigns            simple to complex—tell you how consumers             Harness the potential
directly meet goals like online conversions and
lead generation.
                                                             interact with your ad.
                                                                                                                  of display advertising
                                                             To help you measure the full impact of every
                                                                                                                  by using data to
In display advertising, the last clicks don’t tell the       element of your campaign, we provide several
whole story. Shoppers may have seen your ad                  types of metrics to help you make decisions.         make decisions.
many times before they visit your site. And even




     Help center: To search for step-by-step directions to implement
     any of the features in this section, visit google.com/support



23    Google Display Network Playbook for Performance Marketers
3.4
Track your display investment
Conversion tracking shows how clicks and impressions lead to a desired action on your site.
From within your AdWords account, you can copy and paste a snippet of code to add to the
conversion page (e.g. purchase page, thank you page) on your site.

Conversions can show up in three ways in your account:




Conversions (1-per-click)                                   Conversions (many-per-click)                                      View-through conversions (VTCs)
This metric is good for measuring conversions for unique    This measurement is great for purchases, as it shows              VTCs measure “assist” conversions. An assist
customer acquisitions, like sign-ups, because it counts     multiple conversions for a single AdWords ad click within         conversion is when a customer sees a display ad, then
only one conversion per customer. Conversions (1-per-       30 days. Let’s say that someone clicked on your display           later converts on your site. Why would someone use
click) count every AdWords ad click that results in a       ad and bought a pair of shoes, then returned to the               this as a metric? Display can affect the holistic value of
conversion (within a 30-day window). However, if more       page through another channel (such as a bookmarked                other campaigns. Looking at view-through conversions
than one conversion comes from one person’s ad click,       page) and bought another pair. That would count as two            gives you insight into this, and lets you see the lifting
the additional conversions won’t count.                     conversions for that original click.                              effect that display campaigns can have.


Many advertisers evaluate CPA and optimize
according to both click-through and view-through                 Multi-channel funnels in Google Analytics
conversions by creating a VTC multiplier when                    Many channels can influence the sale. Most marketers look at the top of the funnel (views, clicks, opens) and the
looking at overall results and making changes.                   bottom (sales, registrations, leads). This means, however, that they are overlooking most of the funnel, where
                                                                 influence and research occur. Multi-channel funnels in Google Analytics let you look at interactions across different
                                                                 digital media to show how these channels work together to help influence sales and conversions.

                                                                 Multichannel funnels help you evaluate ROI, leading to better optimization and results. And that’s exactly the kind
                                                                 of insight that John Wanamaker was looking for.




24   Google Display Network Playbook for Performance Marketers
4
Optimization strategies and
best practices
4.1

Use cases and optimization best practices
Optimization—manually or through automated tools—is the key to success on the
Google Display Network. To get the most out of your digital investment, actively
manage your display campaigns just as you would your search campaigns.

Here’s where it all comes together: Let’s look
at five examples of how you can optimize
your campaign, according to different goals.


We’ll outline some goals to help you get started,
optimize and grow your campaigns. A great
strategy is to build a strong foundation with a                  Use Cases
solid ROI, then expand out for more volume. For
example, start out with campaigns types that yield                1   “I want to get started with display.”               p. 29
the highest conversion rates (like remarketing)
and expand out to campaigns that will help you to                     “I want to increase the conversions of users        p. 30
scale (like topic targeting).
                                                                  2    who have already been to my site.”

Optimizing as you go is key, but also keep in mind                3   “I want to optimize my campaigns for better ROI.”   p. 32
that display is an effective tool for attracting new
customers to your site—so be careful about                            “I want to increase the volume of my                p. 34
limiting your campaign’s traffic by stringent
                                                                  4    display campaigns.”
campaign settings. Your goals may also change
as you introduce new products or services—                            “I want to save time and still achieve solid        p. 35
necessitating strategies for acquiring new
                                                                  5    ROI with my campaigns.”
customers and seeking volume.


26   Google Display Network Playbook for Performance Marketers
4.1

     1      “I want to get started with display.”

If you’re just getting started, this is a great introduction to setting up your first display campaign,
utilizing the targeting type most similar to search: keyword contextual targeting.

“How do I reach the right audience?”                        ”How do I choose the right ads?”                     “How can I measure my campaign
•	 Just getting started? Try a keyword contextually         •	 If you’re copying over a search campaign, you     effectively?”
  targeted campaign, which shows ads on sites                    should already have great text ads that you     Add conversion tracking to your site to learn
  related to your keywords. Keyword contextually                 can use. As a second step, ensure that you’re   which keywords drive the most conversions,
  targeted campaigns on display are set up the                   reaching as wide a variety of placements as     and to make decisions based on that information.
  same way as search—create ad groups related                    possible by adding in all available image       In your AdWords account, you’ll find an easy
  to specific themes and input corresponding ads.                ad sizes.                                       how-to under the Tools and Analysis section >
•	 Create separate campaigns for display                    •	 Don’t know how to create a display ad? Try        Conversions.
  to ensure that you’re getting the best                         Display Ad Builder, which helps you quickly
  performance. By separating search and display                  create customized ads in an array of sizes.
  campaigns in your AdWords account, you gain
  more control and flexibility—and you’re able to           “Which bidding strategy should I consider?”
  make changes that only influence the campaign             Conversion Optimizer can help you minimize                    Advanced tip
  that you are intending to change.                         manual work involved and may be the best option
                                                            for you if you have more than 15 conversions in         To get ‘display-only’ campaigns,
                                                            the past 30 days, since it manages the bidding for      you can copy your best performing
                                                            you to get you the optimal amount of conversions.       search campaigns with AdWords
                                                            If you’re not eligible yet, use CPC bidding and         Editor. AdWords Editor allows you to
                                                            remember that you can manage bids at the                make bulk changes for your account
                                                            keyword level.                                          easily—like copying campaign—and
                                                                                                                    upload them right into the AdWords
                                                                                                                    interface.



27   Google Display Network Playbook for Performance Marketers
4.1

     2       “I want to increase the conversions of users who have already been to my site. ”

If you’re a performance-oriented marketer, the next logical step from paid search advertising is
remarketing. Use these tips as a guide to setting up your campaigns.

“How do I reach the right audience?”                        “Which bidding strategy should I consider?”           “How do I measure my campaigns
Remarketing is a no-brainer for performance                 Conversion Optimizer can allow you to get the         effectively?”
advertisers, since you’re re-engaging with                  maximum number of conversions at a set budget         At the bare minimum, install conversion tracking
prospects that have already shown interest                  with remarketing. However, if you’re using manual     to understand which clicks and campaigns are
by visiting your site. As a first step, set up a            CPC bidding, bid more aggressively on the user        converting.
remarketing campaign with several lists. For                lists that are the most valuable to you, like those
example, you could target users who have visited            that were the closest to a sale and abandoned         Google Analytics allows a greater depth of data to
just the homepage in one list, and users that               their shopping cart.                                  analyze and make changes to your campaigns.
have abandoned a shopping cart in another list,
so you can tailor the message and promotions
accordingly. For other ideas, see our remarketing
strategy list guide.


“How do I choose the right ads?”                                      Advanced tip
Match your creative to the type of remarketing
list. As in the example above, if you target users               Try out new and easier ways to create remarketing lists
who have just been to your homepage, you could
                                                                 •	 Google’s new Remarketing Tag can              •	 If you’re already using Google
use a more general message. For users who
                                                                    allow you to use one easy tag across             Analytics, try out Remarketing with
abandoned a shopping cart, you might extend a
                                                                    your entire site for flexible and                Google Analytics for easy, integrated
special promotion or discount.
                                                                    customized list creation.                        remarketing list creation.



28   Google Display Network Playbook for Performance Marketers
4.1

     Seven tips for improving ROI for remarketing

     1      Use the new Remarketing Tag:
            One tag across your entire site
                                                                 4   Automate bidding with conversion
                                                                     optimizer. Conversion optimizer
            passes values based on specific                          is optimized for users, not just
            page views or user actions. It will                      for sites. When paired with a
            save you time and allow more-                            remarketing, conversion optomizer
            sophisticated list strategies.                           on average yields an 8% decrease in
                                                                     CPA and a 14%.13

            Tailor creative to specific                              Exclude or bid down on poorly
     2      remarketing lists. Personalize
                                                                 5   performing placements.
            promotions, calls-to-action and
            landing pages for each list.

            Create user lists based on different                     Select a relevant landing page for
     3      combinations of pages visited (for
                                                                 6   each user list (Product/Sign-up/
            example, users who have visited a                        Contact us).
            product page but did not purchase
            the product).
                                                                     Shorten membership duration or
                                                                 7   target a different user segment.




29   Google Display Network Playbook for Performance Marketers
4.1

     3      “I want to optimize my campaigns for better ROI.”

The following points outline some great tactics for optimizing toward the best
campaign performance.

“How do I reach the right audience?”                        “Which bidding strategy should I consider?”           “How do I measure my campaigns
These tips work well for campaigns using                    Lower bids or pause poorly performing keywords        effectively?”
Keyword Contextual Targeting, Topic Targeting or            or placements.                                        At a minimum, implement conversion tracking
Interest Categories.                                             •	 Optimize display keywords just as you would   to understand performance. Try multi-channel
                                                                   for search. Increase bids on high performing   funnels in Analytics for more robust reporting. 
“How do I choose the right ads?”                                   keywords, and decrease bids or pause
Choosing the ad rotation setting ‘optimize for                     keywords that are not performing.
conversions’ gives preference to ads that are                    •	 Try the same tactics for placements.
expected to perform best.                                          Within AdWords, you can see any site                    Advanced tip
                                                                   you’ve received a click on (it appears as an
                                                                   ‘automatic placement’ in the placements            Another way to improve ROI
                                                                   section of the display tab).                       is to send consumers to your
                                                                                                                      most relevant landing pages. Add
                                                                                                                      URLs at the ad creative or at the
                                                                                                                      keyword level to send them to the
                                                                                                                      page that will get that user the best
                                                                                                                      information. This works especially
                                                                                                                      well for retail, local and travel
                                                                                                                      verticals.




30   Google Display Network Playbook for Performance Marketers
4.1

Optimization calendar for performance campaigns

               Day 1                                       Week 1                            Week 2                          Once a month



                                                                                                                     1x               1x




     Start your campaigns.                       Optimize for impression            Optimize for conversion               Maintain performance.
                                      1x                      1x
                                                 and click volume.                  volume and CPA.
     Check that your campaign                                                                                             For best results, check on
     is running within the first                 •	 Before changing a bid,          •	 Expand on what’s                   your campaigns at least
     24 hours. Then look at                         make sure that there’s             working by adding more             once a month to make
     the automatic reports                          enough volume to warrant           keywords, categories or            sure they are performing
     section and correct any                        making a change. Change            placements and pause               as best they can, while
     mis-targeting by excluding                     bids at the placement or           what’s not working.                making small changes
     placements that appear                         keyword level after at                                                as needed.
                                                                                    •	 Tweak bids: Increase or
     irrelevant.                                    least one week of data.
                                                                                       decrease bids at the site
                                                    Focus on the placements
                                                                                       level to get closer to your
                                                    or keywords where you’re
                                                                                       target CPA
                                                    spending the most money.
                                                                                    •	 Turn on Conversion
                                                 •	 Leave wiggle room for your
                                                                                       Optimizer once you’ve
                                                    CPA goals. CPA may be
                                                                                       reached 15 conversions.
                                                    higher in the first week, as
                                                    the system is learning, but
                                                    will stabilize after about 50
                                                    conversions.



31    Google Display Network Playbook for Performance Marketers
4.1

     4         “I want to increase the volume of my display campaigns.”


If you’d like to increase volume and acquire new customers, these are some
great suggestions.

“How do I reach the right audience?”                        “How do I choose the right ads?”
There are lots of options for reaching new                  Leverage all ad formats and sizes (including text).
customers and increasing volume on the Google               You’ll increase the likelihood of reaching more
Display Network, while still maintaining ROI. Here          prospects by capturing all available inventory.
are two good strategies:
     •	 Topic targeting: Use broad topics to cast           “Which bidding strategy should I consider?”

         a wide net. Create a new campaign with             When going for volume, a tactic you can use is

         relevant topics, or consider pairing it with       to bid higher to get maximum exposure. Bid up

         Keyword Contextual Targeting for more              on particularly well performing placements or             Advanced tip
         precision. Also consider layering topic            keywords. 

         targeting with demographics for more                                                                     Expand only to new prospects
                                                            “How do I measure my campaigns
         targeted precision.
                                                            effectively?”                                         For a specific promotion,
     •	 To increase volume on an existing Keyword
                                                            View-through conversions (VTCs) are a great           guarantee that you’re advertising
         Contextually Targeted campaign, try adding
                                                            option for measurement here in order to               only to new prospects by using
         new keywords to your campaign. These can
                                                            understand the holistic value of these higher         a remarking list that captures
         be synonyms of keywords already in your
                                                            volume campaigns.                                     customers that have already
         account, or more generic keywords than you
                                                                                                                  visited your site. Excluding this
         already have.
                                                                                                                  list of users ensures that you’re
                                                                                                                  reaching just new customers with
                                                                                                                  these campaigns.



32   Google Display Network Playbook for Performance Marketers
4.1
             “I want to save time and still achieve solid ROI
     5       with my campaigns.”

Let our automated tools do the heavy lifting—freeing up resources while still
getting great ROI.

“How do I reach the right audience?”                        “Which bidding strategy should I consider?”
Display Campaign Optimizer can be a great set-              When launching a Display Campaign Optimizer
it-and-forget-it tool for optimizing bids as well           campaign, set an aggressive target CPA, at or
as targeting. All you need to get started is ad             above the past 30-day Google Display Network
creatives and a budget.                                     average CPA. You can lower this over time as the
                                                            campaign starts to ramp up. We also recommend
“How do I choose the right ads?”                            ensuring that your campaign budget is set at 20x
Include all ad formats (including text) to let              max CPA goal.
the Display Campaign Optimizer give you
maximum reach.                                              Measurement/requirements
                                                            Conversation tracking and a minimum volume of
                                                                                                                    Advanced tip
                                                            conversions are required.
                                                                                                               Wait about two weeks before
                                                                                                               tweaking these campaigns to ensure
                                                                                                               that the Display Campaign Optimizer
                                                                                                               is able to learn the most about your
                                                                                                               campaigns. After two weeks, try
                                                                                                               optimizing with small changes to
                                                                                                               expand to more volume or refine
                                                                                                               your audience targeting.



33   Google Display Network Playbook for Performance Marketers
5
Tie it all together
5.0

Take what you’ve learned
and put it into action
Display advertising builds awareness, sparks interest and drives sales.
It makes conversations happen with customers, and it can help other
channels, like search, work better.

Google Display Network gives you the brainpower               targeting, bidding, optimization, creative and
of thousands of engineers through an end-                     measurement—is at your fingertips. We connect
to-end advertising solution that improves                     you to consumers who define your success.
performance and efficiency. Everything you                    Reach them through Google: That’s where they
need to make online advertising work—planning,                are every day, at home, at work and on the go.




     Five things every advertiser should know about display advertising on the Google Display Network


      1                                2                                 3                                4                              5
     With display, you can reach      Layering display with the         Without remarketing, you’re      Our redesigned contextual      Measurement tactics, like
     your audience wherever they      search advertising you’re         leaving money on the table       targeting engine brings the    view-through conversions and
     are—across desktop, mobile       already running often             and letting the 96% of users     science of search to the art   multichannel funnels, give
     and video.                       produces better results than      who visited your site without    of display.                    you the best understanding
                                      either search or display alone    taking action walk away.14
                                                                                                                                        of your campaigns for the
                                      because they complement                                                                           smartest action.
                                      and reinforce one another.



35    Google Display Network Playbook for Performance Marketers
Additional resources
Help center: To search for step-by-step directions to implement any of the features, visit google.com/support
Large customer site: google.com/ads/display
Small customer site: google.com/ads/displaynetwork
Project Re:Brief: ProjectRebrief.com




36   Google Display Network Playbook for Performance Marketers
Sources
1.    Emarketer. “Average Time Spent Online 2008-2011.” December, 2011.

2.    Comscore, Media Metrix Report, August 2012.

3.    Online Publishers Association (OPA). “Internet Activity Index (IAI).” http://www.online-publishers.org/page.php/prmID/421comScore%20online%20panel. Aug. 2010.

4.    Google Internal Analysis, 2011.

5.    Advertise.com. “10 Ways Remarketing Will Boost Your Product Sales.” http://whitepapers.clickz.com/content11005. 2010.

6.    “From apps to everyday situations- An Ericcson consumer insight study.” http://www.ericsson.com/res/docs/2011/silicon_valley_brochure_letter.pdf. May 2011.

7.    “The Mobile Movement.” http://www.thinkwithgoogle.com/insights/library/studies/the-mobile-movement/. Apr. 2010.

8.    Emarketer. “Web Traffic in North America.” http://www.emarketer.com/. June 2012.

9.    “The Mobile Movement: Understanding Smartphone Users.” http://www.gstatic.com/ads/research/en/2011_TheMobileMovement.pdf. Apr. 2011.

10.   Nielsen. “Q1 2011 Mobile Connected Device Report.” http://www.nielsen.com/. May 2011.

11.   “In the U.S., Tablets are T.V. buddies While eReaders Make Great Bedfellows.” http://blog.nielsen.com/nielsenwire/online_mobile/in-the-u-s-tablets-are-tv-buddies-while-
      ereaders-make-great-bedfellows/. May, 2011.

12.   “comScore ARS Research Highlights Importance of Advertising Creative in Building Brand Sales.” http://www.comscore.com/. Oct. 2010.

13.   Google Internal Data, 2012.

14.   Advertise.com. “10 Ways Remarketing Will Boost Your Product Sales.” http://whitepapers.clickz.com/content11005. 2010.15. Advertise.com. “10 Ways Remarketing Will
      Boost Your Product Sales.” http://whitepapers.clickz.com/content11005. 2010.




37    Google Display Network Playbook for Performance Marketers

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Google Display Network Playbook

  • 1. +1 Search Google Display Network Playbook for Performance Marketers Fall 2012
  • 2. Table of contents 1 Win moments that matter Display for performance goals 2 2.1 Display for the performance marketer +1 2.2 Reach performance goals with the Google Display Network Building a successful campaign 3.1 Targeting 3 3.2 Creative 3.3 Bidding Search 3.4 Measurement Optimization strategies and best practices 4 4.1 Use cases and optimization best practices 5 Tie it all together Additional resources Sources cited
  • 4. 1.0 Display: The way advertising was meant to work When the 1900s advertising innovator John Wanamaker famously lamented, “Half the money I spend on advertising is wasted; the trouble is, I don’t know which half,” he didn’t have what you can get today: real ROI for your ad dollars. Here we are, decades later, and the concept— Now is the time to take your marketing to the and context—of the advertising experience next level and reach your customers through has drastically changed. New technological the varied online touch points in their day-to-day capabilities, like real-time bidding, dynamic lives, not only while they’re searching. Display creatives and auto-optimization, get you to the advertising gets you there. right person at the right time. Sophisticated ROI measurements show you the half that’s working For starters, Google Display Network ads reach and how you can make the other half work better. people across all types of content—from small Today Wanamaker would be a much happier man. niche blogs to sites with millions of daily views. Regardless of where your audience is—on the go, With the Google Whether you’re a Fortune 500 company or a at work or at home—display ads reach them at Display Network, you small-business owner, your customers use the Internet in almost every aspect of their lives—for the right time with messaging that’s relevant to the content they’ve chosen to experience. Bottom can touch the right work, fun, shopping, getting information and, of line: Display drives performance. customer at the right course, keeping in touch. In fact, the average American spends two months of their Don’t just get in the display game—win it. moment, all across waking year online1. This playbook shows you how. the web. 4 Google Display Network Playbook for Performance Marketers
  • 6. 2.0 Reach performance goals at scale with the Google Display Network Display advertising on the Google Display Network gives you the scale to reach the widest possible audience and the flexibility to fine-tune your message by audience. We make this possible by serving billions of ad impressions on over 2 million websites daily, and providing the technology to hone in on your specific goals. You can keep it simple by using text ads, or you can take advantage of a range of more sophisticated formats, like rich media ads—and beyond. No matter your marketing goal, Google Display Network makes it easy to win with integrated campaigns. The Google Display Network reaches 93% of all US Internet users, allowing you 2 to maximize performance goals at scale. 6 Google Display Network Playbook for Performance Marketers
  • 7. 2.1 Display for the performance marketer With smarter technology, more-sophisticated audience-buying capabilities and more ways to connect, display has become central to the success of advertising. It can holistically improve your other online campaigns, increasing conversions across all channels, even offline. How display can work for performance goals: Reach shoppers at the Supercharge search Extend the value of Customize creative. Manage your moment of relevance. with display. your search campaigns It’s advertising done smarter. investment— Only about 5% of users’ time Together, display and with remarketing. Regardless of channel or and make changes— is spent actively searching . 3 search can supercharge the Ninety-six percent of device, you can personalize in real time. The rest of the time—95%—is effectiveness of advertising. people who visit a website your creative to send the right Our easy-to-use (but highly spent experiencing content. After seeing a display ad, leave without taking the message to the right person. sophisticated) measurement With Google’s display targeting customers are 136% more likely action marketers want them But with display, there’s so tools show how your options, you can reach your to search for your brand . 4 to take . Remarketing lets you 5 much more you can do to investment is paying off in specific audience within court these already qualified customize your creative, real time. You can improve that 95%—when they are prospects and maximize sending the right message to campaign performance on the shopping, browsing and the ROI of all campaigns by the right customer. fly with incremental changes potentially in the mood to buy. winning customers back to that adjust daily execution to your site. match your overall strategy. 7 Google Display Network Playbook for Performance Marketers
  • 8. 2.1 Your consumers are engaged across all digital devices and channels— PC, phones, tablets, social media and video—and you should be too. You can reach users across these multiple touch points using the Google Display Network. Set up is easy—right in your AdWords account. From planning to measurement and analysis, we can save you time and money. Reaching your audience at the right moment Wake up AM commute At work Lunch At home Bedtime 35% of Android/ 59% of smartphone 71% of web traffic is 51% of smartphone 70% of tablet 21% of tablet users iPhone owners use an owners use mobile on Desktop 8 owners search for owners use their use their tablets while app before getting web while waiting 7 restaurants 9 devices while lying in bed11 out of bed 6 watching TV 10 Mobile Desktop Tablet 8 Google Display Network Playbook for Performance Marketers
  • 9. 2.2 Reach performance goals with the Google Display Network The Google Display Network makes it easy to integrate your entire Illustrative example marketing campaign in one place. Joanne’s company makes specialty yoga mats. She wanted to expand their success in search Use display to add relevance to your by launching display ads that would reach young urban yoga enthusiasts. search, mobile, video and social On desktop, they increased awareness by advertising on lifestyle sites channels. You’ll connect with that are frequented by their target audience. consumers better because you’ll reach them wherever they are, all On mobile, they prompted interest by creating a campaign promoting across the web. 20%-off coupons to people on the go, targeting those who were actively out shopping for related items. You can optimize bidding, targeting and creative for each channel within the Google Display In social, they spread the word through “tell a friend” ads: Tell your Network. We help you improve overall ROI by friends about the customized yoga mat you just bought and get a integrating your marketing across platforms discount on your order. People could also share this offer by clicking and devices. the +1 button directly on the ad. And…they topped it off in video with a YouTube campaign that showed companion ads next to videos that their best prospects and customers watch, such as those involving yoga classes and meditations. 9 Google Display Network Playbook for Performance Marketers
  • 11. 3.0 What it takes to win with display The best performance campaigns combine efficient targeting with effective creative, flexible bidding and actionable measurement. Within this basic script for success, you have lots of options; there’s no one-size-fits-all way to come out a winner. Let’s take a look at some specifics of how to build a great campaign to reach your performance goals. 11 Google Display Network Playbook for Performance Marketers
  • 12. 3.1 Targeting Targeting is all about reaching the right person at the right moment. This is not one-size-fits-all for every campaign, but rather takes planning and the flexibility to change—just like with search campaigns. We’ll start with the basics of setting up a campaign and move on to ways to target for the best ROI. To get started with a display campaign, set up a new campaign within your AdWords account. We recommend that you set up your campaign as ‘display network only’ to get the precision and control of all the features of display without interfering with search performance. You can copy your settings over from existing search campaigns, or make them unique to display. 12 Google Display Network Playbook for Performance Marketers
  • 13. 3.1 Step 1 Choose your device targeting: Desktops & laptops, mobile devices and tablets Since your customers are using many devices throughout the day, it’s important for you to be able to reach them with optimized ads for those devices. For new advertisers, we recommend selecting all devices to show your ads to get the biggest range. If you’d like to get more specialized, you can customize audience targeting and ad creative for mobile and tablets and create separate campaigns. Step 2 Choose your locations and languages Targeting by city, state and country is especially useful for advertisers such as local businesses, retail stores and auto dealers, who have geographically specific offerings. Language targeting is a must-have if your site is in multiple languages—it’s a great way to capture additional customers. 13 Google Display Network Playbook for Performance Marketers
  • 14. 3.1 Step 3 Choose your targeting type Once you’ve decided on devices, locations and languages, the next step is choosing the unique targeting type that works best for your campaigns. We’ve described our targeting types below and how to use them. You can also combine targeting types to narrow your audience even further. Keyword contextual targeting: Interest categories: Show ads on sites related to Show ads based on their inferred interests your keywords Interest categories send ads to people who may be Keyword contextual targeting lets you target more likely to become buyers based on what they relevant content and show display ads to people browse and see online. Our system looks at the at the exact moment they are reading—and types of pages a user visits and how often they visit thinking—about your category. As in search, you them, then associates relevant interest categories can select relevant keywords and bids. Your ads (such as travel, entertainment and sports) with are then targeted to relevant pages in the Google that user’s browser. It’s safe to say, for example, Display Network that relate to these keywords. that if someone is looking at Caribbean vacation With keyword-level transparency, you can see sites, they’re interested in travel. They’ll probably which keywords are triggering conversions and need a plane ticket, a hotel and maybe a car rental. which are not. And you can fine-tune accordingly. You can use interest categories to anticipate your potential customers’ needs. Note: More targeting types on pages 16 and 17 14 Google Display Network Playbook for Performance Marketers
  • 15. 3.1 Targeting types (continued) How remarketing works Your Website Website in networ Remarketing: Dynamic remarketing for retail Show ads to users after they’ve advertisers: A user visits your website left your site Show users personalized creatives of the Remarketing reconnects you to people who’ve products they viewed on your site already visited your site, prompting them to Use remarketing to deliver dynamic creatives by Your Website Website in network Shopping cart come back. It’s like plugging a leaky bucket: linking your Google Merchant Center feed. Online Remarketing can help you plug the gaps of lost retailers using Google Merchant Center can use revenue by re-engaging with users that have left Dynamic Remarketing to tailor creative to show your site without taking the desired action. You specific products a visitor has viewed. These The user visits another site on can send a fresh message, tailored just for them, advertisers are bringing together all of Google the Google Display Network after they leave your pages. Your ad will appear Display Network’s targeting, optimization, bidding and is served your ad on other sites in the Google Display Network—a and creative tools to push their ROI as high as proven way to engage wandering prospects and it will go. bring them back to close the sale. Streamline Your Website Website in network Shopping cart site tagging and optimize remarketing strategies with the new Remarketing Tag—one-time tagging that gives you maximum flexibility for designing custom remarketing lists. If the user clicks on your ad, they return to your site (and can be directed to take a desired action) 15 Google Display Network Playbook for Performance Marketers
  • 16. 3.1 Targeting types (continued) Topics targeting: Placements: Demographics: Show ads on pages about specific subjects Show ads on websites that you choose Show ads to users based on their age This broader form of contextual targeting allows Choose specific sites where you want your ads and gender you to place your ads on pages with similar topics to run. But look out: Placement targeting can cut You can get your brand in front of large targeted (like Autos and Vehicles). Since this is contextually down on the number of times your ad is displayed. audiences based on demographics but also use it based, you can use this tactic to get a high volume Use it sparingly, for example when you know for as a refining tool. For example, you can combine of impressions for your topic. Consider layering certain that your best prospects spend a lot of demographics with remarketing to show ads only topic targeting along with keyword or placement time on the specific sites you’ve chosen. to consumers of a certain age or gender who level targeting to further refine your audience and have already visited your site. reach your performance goals. 16 Google Display Network Playbook for Performance Marketers
  • 17. 3.1 Examples of display ads reaching the right audience at the right moment Example 1: Example 2: Re-engage qualified Reach the right prospects with audience in the right remarketing context with mobile You are a hotel marketer, and Now let’s say you’re a sporting-event it’s wedding season. You’ve got a marketer. It’s playoff time and you need honeymoon suite available, and you want to fill the arena. You know that your it booked. On Monday a prospect visited target audience uses mobile phones your site but didn’t make a reservation. to check on their teams’ standings and watch highlights. So you run a mobile But because you’re advertising on display ad promoting the best seats the Google Display Network, you for tonight’s game, and it shows up on have another chance to connect to the sports sites where your fans look her, through remarketing. So now up stats. With a simple tap, tickets are it’s Tuesday, and while that same bought and seats are filled. prospect is looking at a floral site in the Google Display Network, she sees a These ads work because they’re “in the display ad for your hotel that offers a moment.” They are relevant to what complimentary night’s stay. You’ve just consumers are doing. The Google Display sold the suite: she books immediately. Network makes these tailored, targeted and timely connections possible. 17 Google Display Network Playbook for Performance Marketers
  • 18. 3.2 Creative A creative, simply put, is an ad. On display, this can be text, image, rich media, video or mobile devices. Designing the right creatives is an integral part of being successful with display, as they can have a powerful impact on your campaigns. Know what types of messaging strike a chord with Make your call to action prescriptive: Tell people your customers. Use Google Display Network’s what to do—click now, call today, use this coupon, audience data to understand them, and our complete your purchase. Then, when you think creative tools to tailor ads that resonate. You you have a great ad, test it to be sure your can even customize your creative according to messaging delivers as you’ve intended. We give users’ past interactions, such as pages visited and you everything you need to personalize creative products browsed. that sells. Advanced tip Make the most of your creative Use all ad formats and sizes, Personalize ads to promote products Include a relevant landing page, not including text and services most relevant to that just the home page • Jump on every opportunity to reach your customer. If you’re using remarketing, • Just as you can with search, link your display audience by using a variety of ad formats and match your ads to the content that ad to a relevant landing page on your website. sizes on the Google Display Network. This users viewed on your site. There, post more information about the will help ensure that you’re tapping into the product or service. And make sure you make maximum amount of publisher inventory. it easy to navigate to conversion/transaction pages to seal the deal. 18 Google Display Network Playbook for Performance Marketers
  • 19. 3.2 Creative formats Choose the option that works best for you to build your creatives. Try Display Ad Builder Build creatives on your own You can use the Display Ad Builder to create Publishers for sites across the Google Display attention-grabbing ads in just minutes. It’s easy. Network choose which ad formats and sizes If you are new to display, our Display Ad Builder they’ll allow on their pages. Some publishers only offers a gallery of ad templates you can customize allow certain sizes of formats to appear on their completely or use as is from a selection of pre- pages, so we recommend that you create your designed ads created for specific industries. ad in all available formats and sizes for maximum placement options. For a full inventory and specs, Choose from a variety of templates, headlines, check out this list. typefaces and colors. Add to that images, Flash animations and video. It’s your ad; own it by adding your logo, custom images and color Creative has 4x schemes that complement your branding. the impact on campaign performance than media12 Help center: To search for step-by-step directions to implement any of the features in this section, visit google.com/support 19 Google Display Network Playbook for Performance Marketers
  • 20. 3.2 Imagine what you can do with creative We were wondering: What’s there to learn The initiative, Project Re:Brief, is helping from a few of the most iconic ads in the marketers and agencies learn that history of advertising? Can what made campaigns in new media can, in fact, be as them legendary be brought to life in the inspiring and compelling as those created digital age? Can digital advertising be as in Mad Men’s golden age of advertising. evocative and memorable as these famous Good creative tells a story that comes ads of yesteryear? through despite fragmented, multitasking audiences using multiple screens. A good To find the answers, we teamed up with story sells. the agencies Johannes Leonardo and Grow Interactive, and the legends who created www.projectrebrief.com those campaigns in the ‘60s and ’70s. We remixed the ads, bringing them to life in the digital age with new technologies. 20 Google Display Network Playbook for Performance Marketers
  • 21. 3.3 Bidding Bidding is not a one-size-fits-all strategy. There are several options for bidding—manual versus automatic, based on clicks, conversions, or even impressions, depending on your goals. Use this section to get some more context on the various types of bidding available. Manual bidding options: Cost per click (CPC) If you are focused on getting people to your website, CPC bidding is a good place to start. Cost per acquisition (CPA) With this approach you bid per acquisition, or conversion. This is a common strategy used by e-commerce sites, which are focused on high returns for their advertising investment. Cost per thousand (CPM) Referring to the number of ad views, or impressions, this is most commonly used for brand-oriented campaigns that want more eyeballs on their ads. 21 Google Display Network Playbook for Performance Marketers
  • 22. 3.3 Save time and maximize ROI with automated bidding tools Enhanced CPC (eCPC) Conversion optimizer Display campaign optimizer Maximizes conversions at a set budget Modifies bidding to by managing bidding and targeting Automates bidding to help What improve chance of achieve your CPA goals. automatically. After you provide conversions. creatives, campaign budget and a target CPA, this tool does the rest. Campaigns in which you want to meet This is a really great option for CPC goals and improve the chance of Campaigns in which you want marketers who want to free up some When to use conversions. This can work well for to automate bidding, but still of their resources by allowing our customers factoring in view-through have control of targeting. technology to do the heavy lifting conversion data. with both bidding and targeting. Conversion tracking Conversion tracking Requirements Conversion tracking 15 conversions/month 15 conversions/month Improve Optimize Expand 22 Google Display Network Playbook for Performance Marketers
  • 23. 3.4 Measurement The goal of tracking your results is to learn what’s working— and what’s not—and make changes based on data. If you’re just looking for impression or click data then, they might not have clicked directly through by keyword or placement, we offer transparent a display ad to get there; they might have come reporting right in your AdWords account. Most through another channel. Knowing about these performance advertisers are looking for more exposures can help guide your ad strategies and information to help them make decisions, increase ROI. Different types of tracking—from especially data about how their display campaigns simple to complex—tell you how consumers Harness the potential directly meet goals like online conversions and lead generation. interact with your ad. of display advertising To help you measure the full impact of every by using data to In display advertising, the last clicks don’t tell the element of your campaign, we provide several whole story. Shoppers may have seen your ad types of metrics to help you make decisions. make decisions. many times before they visit your site. And even Help center: To search for step-by-step directions to implement any of the features in this section, visit google.com/support 23 Google Display Network Playbook for Performance Marketers
  • 24. 3.4 Track your display investment Conversion tracking shows how clicks and impressions lead to a desired action on your site. From within your AdWords account, you can copy and paste a snippet of code to add to the conversion page (e.g. purchase page, thank you page) on your site. Conversions can show up in three ways in your account: Conversions (1-per-click)  Conversions (many-per-click) View-through conversions (VTCs) This metric is good for measuring conversions for unique This measurement is great for purchases, as it shows VTCs measure “assist” conversions. An assist customer acquisitions, like sign-ups, because it counts multiple conversions for a single AdWords ad click within conversion is when a customer sees a display ad, then only one conversion per customer. Conversions (1-per- 30 days. Let’s say that someone clicked on your display later converts on your site. Why would someone use click) count every AdWords ad click that results in a ad and bought a pair of shoes, then returned to the this as a metric? Display can affect the holistic value of conversion (within a 30-day window). However, if more page through another channel (such as a bookmarked other campaigns. Looking at view-through conversions than one conversion comes from one person’s ad click, page) and bought another pair. That would count as two gives you insight into this, and lets you see the lifting the additional conversions won’t count. conversions for that original click. effect that display campaigns can have. Many advertisers evaluate CPA and optimize according to both click-through and view-through Multi-channel funnels in Google Analytics conversions by creating a VTC multiplier when Many channels can influence the sale. Most marketers look at the top of the funnel (views, clicks, opens) and the looking at overall results and making changes. bottom (sales, registrations, leads). This means, however, that they are overlooking most of the funnel, where influence and research occur. Multi-channel funnels in Google Analytics let you look at interactions across different digital media to show how these channels work together to help influence sales and conversions. Multichannel funnels help you evaluate ROI, leading to better optimization and results. And that’s exactly the kind of insight that John Wanamaker was looking for. 24 Google Display Network Playbook for Performance Marketers
  • 26. 4.1 Use cases and optimization best practices Optimization—manually or through automated tools—is the key to success on the Google Display Network. To get the most out of your digital investment, actively manage your display campaigns just as you would your search campaigns. Here’s where it all comes together: Let’s look at five examples of how you can optimize your campaign, according to different goals. We’ll outline some goals to help you get started, optimize and grow your campaigns. A great strategy is to build a strong foundation with a Use Cases solid ROI, then expand out for more volume. For example, start out with campaigns types that yield 1 “I want to get started with display.” p. 29 the highest conversion rates (like remarketing) and expand out to campaigns that will help you to “I want to increase the conversions of users p. 30 scale (like topic targeting). 2 who have already been to my site.” Optimizing as you go is key, but also keep in mind 3 “I want to optimize my campaigns for better ROI.” p. 32 that display is an effective tool for attracting new customers to your site—so be careful about “I want to increase the volume of my p. 34 limiting your campaign’s traffic by stringent 4 display campaigns.” campaign settings. Your goals may also change as you introduce new products or services— “I want to save time and still achieve solid p. 35 necessitating strategies for acquiring new 5 ROI with my campaigns.” customers and seeking volume. 26 Google Display Network Playbook for Performance Marketers
  • 27. 4.1 1 “I want to get started with display.” If you’re just getting started, this is a great introduction to setting up your first display campaign, utilizing the targeting type most similar to search: keyword contextual targeting. “How do I reach the right audience?” ”How do I choose the right ads?” “How can I measure my campaign • Just getting started? Try a keyword contextually • If you’re copying over a search campaign, you effectively?” targeted campaign, which shows ads on sites should already have great text ads that you Add conversion tracking to your site to learn related to your keywords. Keyword contextually can use. As a second step, ensure that you’re which keywords drive the most conversions, targeted campaigns on display are set up the reaching as wide a variety of placements as and to make decisions based on that information. same way as search—create ad groups related possible by adding in all available image In your AdWords account, you’ll find an easy to specific themes and input corresponding ads. ad sizes. how-to under the Tools and Analysis section > • Create separate campaigns for display • Don’t know how to create a display ad? Try Conversions. to ensure that you’re getting the best Display Ad Builder, which helps you quickly performance. By separating search and display create customized ads in an array of sizes. campaigns in your AdWords account, you gain more control and flexibility—and you’re able to “Which bidding strategy should I consider?” make changes that only influence the campaign Conversion Optimizer can help you minimize Advanced tip that you are intending to change. manual work involved and may be the best option for you if you have more than 15 conversions in To get ‘display-only’ campaigns, the past 30 days, since it manages the bidding for you can copy your best performing you to get you the optimal amount of conversions. search campaigns with AdWords If you’re not eligible yet, use CPC bidding and Editor. AdWords Editor allows you to remember that you can manage bids at the make bulk changes for your account keyword level. easily—like copying campaign—and upload them right into the AdWords interface. 27 Google Display Network Playbook for Performance Marketers
  • 28. 4.1 2 “I want to increase the conversions of users who have already been to my site. ” If you’re a performance-oriented marketer, the next logical step from paid search advertising is remarketing. Use these tips as a guide to setting up your campaigns. “How do I reach the right audience?” “Which bidding strategy should I consider?” “How do I measure my campaigns Remarketing is a no-brainer for performance Conversion Optimizer can allow you to get the effectively?” advertisers, since you’re re-engaging with maximum number of conversions at a set budget At the bare minimum, install conversion tracking prospects that have already shown interest with remarketing. However, if you’re using manual to understand which clicks and campaigns are by visiting your site. As a first step, set up a CPC bidding, bid more aggressively on the user converting. remarketing campaign with several lists. For lists that are the most valuable to you, like those example, you could target users who have visited that were the closest to a sale and abandoned Google Analytics allows a greater depth of data to just the homepage in one list, and users that their shopping cart. analyze and make changes to your campaigns. have abandoned a shopping cart in another list, so you can tailor the message and promotions accordingly. For other ideas, see our remarketing strategy list guide. “How do I choose the right ads?” Advanced tip Match your creative to the type of remarketing list. As in the example above, if you target users Try out new and easier ways to create remarketing lists who have just been to your homepage, you could • Google’s new Remarketing Tag can • If you’re already using Google use a more general message. For users who allow you to use one easy tag across Analytics, try out Remarketing with abandoned a shopping cart, you might extend a your entire site for flexible and Google Analytics for easy, integrated special promotion or discount. customized list creation. remarketing list creation. 28 Google Display Network Playbook for Performance Marketers
  • 29. 4.1 Seven tips for improving ROI for remarketing 1 Use the new Remarketing Tag: One tag across your entire site 4 Automate bidding with conversion optimizer. Conversion optimizer passes values based on specific is optimized for users, not just page views or user actions. It will for sites. When paired with a save you time and allow more- remarketing, conversion optomizer sophisticated list strategies. on average yields an 8% decrease in CPA and a 14%.13 Tailor creative to specific Exclude or bid down on poorly 2 remarketing lists. Personalize 5 performing placements. promotions, calls-to-action and landing pages for each list. Create user lists based on different Select a relevant landing page for 3 combinations of pages visited (for 6 each user list (Product/Sign-up/ example, users who have visited a Contact us). product page but did not purchase the product). Shorten membership duration or 7 target a different user segment. 29 Google Display Network Playbook for Performance Marketers
  • 30. 4.1 3 “I want to optimize my campaigns for better ROI.” The following points outline some great tactics for optimizing toward the best campaign performance. “How do I reach the right audience?” “Which bidding strategy should I consider?” “How do I measure my campaigns These tips work well for campaigns using Lower bids or pause poorly performing keywords effectively?” Keyword Contextual Targeting, Topic Targeting or or placements. At a minimum, implement conversion tracking Interest Categories. • Optimize display keywords just as you would to understand performance. Try multi-channel for search. Increase bids on high performing funnels in Analytics for more robust reporting.  “How do I choose the right ads?” keywords, and decrease bids or pause Choosing the ad rotation setting ‘optimize for keywords that are not performing. conversions’ gives preference to ads that are • Try the same tactics for placements. expected to perform best. Within AdWords, you can see any site Advanced tip you’ve received a click on (it appears as an ‘automatic placement’ in the placements Another way to improve ROI section of the display tab). is to send consumers to your most relevant landing pages. Add URLs at the ad creative or at the keyword level to send them to the page that will get that user the best information. This works especially well for retail, local and travel verticals. 30 Google Display Network Playbook for Performance Marketers
  • 31. 4.1 Optimization calendar for performance campaigns Day 1 Week 1 Week 2 Once a month 1x 1x Start your campaigns. Optimize for impression Optimize for conversion Maintain performance. 1x 1x and click volume. volume and CPA. Check that your campaign For best results, check on is running within the first • Before changing a bid, • Expand on what’s your campaigns at least 24 hours. Then look at make sure that there’s working by adding more once a month to make the automatic reports enough volume to warrant keywords, categories or sure they are performing section and correct any making a change. Change placements and pause as best they can, while mis-targeting by excluding bids at the placement or what’s not working. making small changes placements that appear keyword level after at as needed. • Tweak bids: Increase or irrelevant. least one week of data. decrease bids at the site Focus on the placements level to get closer to your or keywords where you’re target CPA spending the most money. • Turn on Conversion • Leave wiggle room for your Optimizer once you’ve CPA goals. CPA may be reached 15 conversions. higher in the first week, as the system is learning, but will stabilize after about 50 conversions. 31 Google Display Network Playbook for Performance Marketers
  • 32. 4.1 4 “I want to increase the volume of my display campaigns.” If you’d like to increase volume and acquire new customers, these are some great suggestions. “How do I reach the right audience?” “How do I choose the right ads?” There are lots of options for reaching new Leverage all ad formats and sizes (including text). customers and increasing volume on the Google You’ll increase the likelihood of reaching more Display Network, while still maintaining ROI. Here prospects by capturing all available inventory. are two good strategies: • Topic targeting: Use broad topics to cast “Which bidding strategy should I consider?” a wide net. Create a new campaign with When going for volume, a tactic you can use is relevant topics, or consider pairing it with to bid higher to get maximum exposure. Bid up Keyword Contextual Targeting for more on particularly well performing placements or Advanced tip precision. Also consider layering topic keywords.  targeting with demographics for more Expand only to new prospects “How do I measure my campaigns targeted precision. effectively?” For a specific promotion, • To increase volume on an existing Keyword View-through conversions (VTCs) are a great guarantee that you’re advertising Contextually Targeted campaign, try adding option for measurement here in order to only to new prospects by using new keywords to your campaign. These can understand the holistic value of these higher a remarking list that captures be synonyms of keywords already in your volume campaigns. customers that have already account, or more generic keywords than you visited your site. Excluding this already have. list of users ensures that you’re reaching just new customers with these campaigns. 32 Google Display Network Playbook for Performance Marketers
  • 33. 4.1 “I want to save time and still achieve solid ROI 5 with my campaigns.” Let our automated tools do the heavy lifting—freeing up resources while still getting great ROI. “How do I reach the right audience?” “Which bidding strategy should I consider?” Display Campaign Optimizer can be a great set- When launching a Display Campaign Optimizer it-and-forget-it tool for optimizing bids as well campaign, set an aggressive target CPA, at or as targeting. All you need to get started is ad above the past 30-day Google Display Network creatives and a budget. average CPA. You can lower this over time as the campaign starts to ramp up. We also recommend “How do I choose the right ads?” ensuring that your campaign budget is set at 20x Include all ad formats (including text) to let max CPA goal. the Display Campaign Optimizer give you maximum reach. Measurement/requirements Conversation tracking and a minimum volume of Advanced tip conversions are required. Wait about two weeks before tweaking these campaigns to ensure that the Display Campaign Optimizer is able to learn the most about your campaigns. After two weeks, try optimizing with small changes to expand to more volume or refine your audience targeting. 33 Google Display Network Playbook for Performance Marketers
  • 34. 5 Tie it all together
  • 35. 5.0 Take what you’ve learned and put it into action Display advertising builds awareness, sparks interest and drives sales. It makes conversations happen with customers, and it can help other channels, like search, work better. Google Display Network gives you the brainpower targeting, bidding, optimization, creative and of thousands of engineers through an end- measurement—is at your fingertips. We connect to-end advertising solution that improves you to consumers who define your success. performance and efficiency. Everything you Reach them through Google: That’s where they need to make online advertising work—planning, are every day, at home, at work and on the go. Five things every advertiser should know about display advertising on the Google Display Network 1 2 3 4 5 With display, you can reach Layering display with the Without remarketing, you’re Our redesigned contextual Measurement tactics, like your audience wherever they search advertising you’re leaving money on the table targeting engine brings the view-through conversions and are—across desktop, mobile already running often and letting the 96% of users science of search to the art multichannel funnels, give and video. produces better results than who visited your site without of display. you the best understanding either search or display alone taking action walk away.14 of your campaigns for the because they complement smartest action. and reinforce one another. 35 Google Display Network Playbook for Performance Marketers
  • 36. Additional resources Help center: To search for step-by-step directions to implement any of the features, visit google.com/support Large customer site: google.com/ads/display Small customer site: google.com/ads/displaynetwork Project Re:Brief: ProjectRebrief.com 36 Google Display Network Playbook for Performance Marketers
  • 37. Sources 1. Emarketer. “Average Time Spent Online 2008-2011.” December, 2011. 2. Comscore, Media Metrix Report, August 2012. 3. Online Publishers Association (OPA). “Internet Activity Index (IAI).” http://www.online-publishers.org/page.php/prmID/421comScore%20online%20panel. Aug. 2010. 4. Google Internal Analysis, 2011. 5. Advertise.com. “10 Ways Remarketing Will Boost Your Product Sales.” http://whitepapers.clickz.com/content11005. 2010. 6. “From apps to everyday situations- An Ericcson consumer insight study.” http://www.ericsson.com/res/docs/2011/silicon_valley_brochure_letter.pdf. May 2011. 7. “The Mobile Movement.” http://www.thinkwithgoogle.com/insights/library/studies/the-mobile-movement/. Apr. 2010. 8. Emarketer. “Web Traffic in North America.” http://www.emarketer.com/. June 2012. 9. “The Mobile Movement: Understanding Smartphone Users.” http://www.gstatic.com/ads/research/en/2011_TheMobileMovement.pdf. Apr. 2011. 10. Nielsen. “Q1 2011 Mobile Connected Device Report.” http://www.nielsen.com/. May 2011. 11. “In the U.S., Tablets are T.V. buddies While eReaders Make Great Bedfellows.” http://blog.nielsen.com/nielsenwire/online_mobile/in-the-u-s-tablets-are-tv-buddies-while- ereaders-make-great-bedfellows/. May, 2011. 12. “comScore ARS Research Highlights Importance of Advertising Creative in Building Brand Sales.” http://www.comscore.com/. Oct. 2010. 13. Google Internal Data, 2012. 14. Advertise.com. “10 Ways Remarketing Will Boost Your Product Sales.” http://whitepapers.clickz.com/content11005. 2010.15. Advertise.com. “10 Ways Remarketing Will Boost Your Product Sales.” http://whitepapers.clickz.com/content11005. 2010. 37 Google Display Network Playbook for Performance Marketers