Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Gainsight Pulse Presentation by Tom Tunguz
1. Tomasz Tunguz
Partner, Redpoint Ventures
• I write about SaaS startups at tomtunguz.com
• Redpoint works with many as-a-Service companies
including Stripe, Twilio, Zuora, Zendesk, Looker, Infer,
Tidemark, and Expensify
• Former PM at Google; statistics nut
2. Why CS Is Critical
Happy customers, better product
Grow faster
Decrease capital needs