The "Quick Start Guide to Managed Services" presentation I delivered on behalf of CompTIA at the Synaxon UK National Conference in Crewe - 20th July, 2012

1. Quick Start to Managed IT
Services
Richard Tubb
Independent Consultant - Providing Expert Help to IT
Companies
www.tubblog.co.uk

2. Quick Start to Managed Services
• This is an interactive session – if you have a question, put
your hand up. I’ve also allocated time at end purely for
questions.
• You can also ask questions after the session on Twitter
@tubblog and @CompTIAUK
• If your mobile phone goes off, I’ll assume you’re trying to
get my attention and so encourage everyone in the room
to turn and face you

3. What is Managed Services?
"Proactive, flexible, trusted
relationship for IT“
- CompTIA UK Channel Community members

4. Why not use Break/Fix?

5. How to sell Managed Services

6. Focus on the Value, not time

7. So… what is it we’re paying you for?

8. Always be demonstrating value
• Reporting, Reporting, Reporting
• Customer surveys
• Quarterly Business Reviews
• Site Visits (even if you can actually do the
work remotely)

9. Strategic Alliances

10. Additional Services

11. If you read just one book…

12. Further Resources
• www.mspbusinessmanagement.com – MSP advice
from top industry experts
• www.mspcomparison.com – Compare different MSP
market tools
• www.channelcommunity.co.uk – CompTIA UK
Channel Community

13. Free Stuff
• Visit CompTIA stand today and ask William or Kris
for a copy of the “Quick Start Guide to Managed
Services”
• Pass me your business card and I’ll send you a copy
of my Whitepaper - “The Top 7 Mistakes Managed
Service Providers Make”

14. Questions?

15. Four ways to connect with me to
continue the conversation
• Subscribe to my blog at www.tubblog.co.uk -
featuring news and advice for SMB IT Companies
• Connect with me on LinkedIn at
www.linkedin.com/in/richardtubb to see how I may be
able to help you if you’re an IT company
• Follow me on Twitter @tubblog for a heads-up on content
you’ll find useful
• Circle me on Google+ at gplus.to/tubblog to gain access
to content I don’t share elsewhere