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BUILDING BETTER PRODUCTS
BY BUILDING BETTER TEAMS
#TURINGFEST
@BFGMARTIN
Software is eating the world“ ”MARC ANDREESEN
2011
@BFGMARTIN
$62,000,000,000
@BFGMARTIN
$42,000,000,000
@BFGMARTIN
$494,630,000,000
@BFGMARTIN
2011
1. Exxon Mobil
2. Microsoft
3. IBM
4. Chevron
5. Walmart
2018
1. Apple
2. Alphabet
3. Amazon
4. Microsoft
5. Facebook
S&P500BY MARKET CAP
@BFGMARTIN
Software is eating the world“ ”MARC ANDREESEN
2011
programming
@BFGMARTIN
2017
THE RATE OF CHANGE YOU
EXPERIENCE TODAY IS THE
SLOWEST IT WILL EVER BE
@BFGMARTIN
@BFGMARTIN
@BFGMARTIN
1997
@BFGMARTIN
@BFGMARTIN
MIND THE PRODUCT
@BFGMARTIN
PRODUCT LEADERSHIP
@BFGMARTIN
PRODUCT VENTURE
@BFGMARTIN
HOW DO WE KEEP UP?
@BFGMARTIN
HOW DO WE BUILD
BETTER PRODUCTS?
OUR INTERFACE
TO THE WORLD IS
CHANGING
@BFGMARTIN
@BFGMARTIN
@BFGMARTIN
“all of the technology required to
transform industries through
software finally works and can be
widely delivered at global scale.”
MARC ANDREESEN
2011
HOW WE
INTERACT WITH
TECHNOLOGY
IS CHANGING
@BFGMARTIN
@BFGMARTIN
HOW WE
INTERACT WITH
EACH OTHER
IS CHANGING
@BFGMARTIN
HOW WE
INTERACT WITH
BUSINESSES
IS CHANGING
@BFGMARTIN
TECHNOLOGY
+ BUSINESS
+ DESIGN
NEW INTERFACE
TO THE WORLD
WE ARE BUILDING
THAT NEW
INTERFACE
@BFGMARTIN
Technology
Design
Business
You are
here
@BFGMARTIN
JOB TITLES?
JOB SCHMITLES
@BFGMARTIN
WHO OWNS THE USER?
WHO CARES?
@BFGMARTIN
WE ALL OWN THE
PRODUCT
@BFGMARTIN
WE ARE ALL
PRODUCT
MANAGERS
@BFGMARTIN
THIS REQUIRES
A NEW WAY OF WORKING
@BFGMARTIN
ASSEMBLE YOUR TEAM
#TURINGFEST
@BFGMARTIN
MULTI-DISCIPLINARY
You are
here
Customer Technology
Business
@BFGMARTIN
MULTI-DISCIPLINARY
Customer Technology
Business
@BFGMARTIN
MULTI-DISCIPLINARY
Customer Technology
Business
@BFGMARTIN
MULTI-DISCIPLINARY
Customer Technology
Business
@BFGMARTIN
MULTI-DISCIPLINARY
Customer Technology
Business
@BFGMARTIN
MULTI-DISCIPLINARY
Customer Technology
Business
@BFGMARTIN
MULTI-DISCIPLINARY
Customer Technology
Business
@BFGMARTIN
DIVERSE
Customer Technology
Business
Work
Experience
Industry
Knowledge
Creativity
Life
Experience
Culture
@BFGMARTIN
DIVERSE
Customer Technology
Business
Work
Experience
Industry
Knowledge
Creativity
Life
Experience
Culture
@BFGMARTIN
DIVERSE
Customer Technology
Business
Work
Experience
Industry
Knowledge
Creativity
Life
Experience
Culture
@BFGMARTIN
DIVERSE
@BFGMARTIN
DIVERSE TEAMS ARE
BETTER AT SOLVING
PROBLEMS
SCIENTIFIC AMERICAN,
UNIVERSITY OF MICHIGAN,
NORTHWESTERN UNIVERSITY,
and many more
DIVERSE
Customer
product
team
empathy
@BFGMARTIN
DIVERSE
@BFGMARTIN
DIVERSE COMPANIES ARE
35% MORE LIKELY TO
OUTPERFORM
MCKINSEY, 2018
PRODUCT IS
A TEAM SPORT
@BFGMARTIN
FRICTION
@BFGMARTIN
FRICTION
KILLS
MOMENTUM
@BFGMARTIN
CROSS-FUNCTIONAL
@BFGMARTIN
CROSS-FUNCTIONAL
Solution
Space
Problem
Space
Opportunity
for Great
Products
@BFGMARTIN
CROSS-FUNCTIONAL
UX ProductDevs
? ?
@BFGMARTIN
CROSS-FUNCTIONAL
@BFGMARTIN
@BFGMARTIN
FRICTION
@BFGMARTIN
@BFGMARTIN
IMAGINE MAKING A
BUSINESS CASE FOR THE
RESEARCH YOU NEED
FOR A BUSINESS CASE
AUTONOMY
#TURINGFEST
@BFGMARTIN
@BFGMARTIN
@BFGMARTIN
@BFGMARTIN
YOUR TEAM IS
SMARTER THAN YOU
@BFGMARTIN
YOUR TEAM IS
MORE INFORMED THAN YOU
@BFGMARTIN
YOUR TEAM IS
CLOSER TO THE PROBLEM THAN YOU
@BFGMARTIN
YOUR TEAM IS
CLOSER TO THE CUSTOMER THAN YOU
@BFGMARTIN
WHY ARE YOU
TELLING THEM WHAT TO DO?
@BFGMARTIN
INSTEAD:
EMPOWER YOUR TEAMS.
EMBRACE AUTONOMY.
@BFGMARTIN
AUTONOMY MOTIVATES
@BFGMARTIN
AUTONOMY SCALES
@BFGMARTIN
AUTONOMY IS FAST
IS AUTONOMY
ANARCHY?
@BFGMARTIN
@BFGMARTIN
AUTONOMY
WITH
ACCOUNTABILITY
@BFGMARTIN
AUTONOMY
WITH
ALIGNMENT
ALIGNED AUTONOMY
@BFGMARTIN
@BFGMARTIN
AUTONOMY
=
NO DEPENDENCIES
@BFGMARTIN
AUTONOMY
=
EVERYONE GETS INVOLVED
“IF YOU’RE ONLY USING YOUR ENGINEERS TO
CODE, YOU’RE ONLY GETTING HALF THEIR VALUE ”
@BFGMARTIN
MARTY CAGAN
@BFGMARTIN
@BFGMARTIN
CO-LOCATED
#TURINGFEST
@BFGMARTIN
@BFGMARTIN
@BFGMARTIN
@BFGMARTIN
@BFGMARTIN
“THAT’S ONE OF THE THINGS THAT I AM
ABSURDLY EXCITED ABOUT. WE CAN HAVE
INDUSTRIAL DESIGNERS SAT NEXT TO A FONT
DESIGNER, A SOUND DESIGNER, A MOTION
GRAPHICS EXPERT, A COLOUR DESIGNER, A
SOFT MATERIALS EXPERT, ETC”
JONY IVE
@BFGMARTIN
DESIGN YOUR SPACE
YOUR SPACE DESIGNS YOUR PROCESS
@BFGMARTIN
AUFTRAGSKLÄRUNG
@BFGMARTIN
@BFGMARTIN
@BFGMARTIN
BRINGING IT ALL TOGETHER
#TURINGFEST
@BFGMARTIN
1. ASSEMBLE YOUR TEAM
DIVERSE, CROSS-FUNCTIONAL, CO-LOCATED
2. SET THEM UP FOR SUCCESS
PSYCHOLOGICAL SAFETY, AUTONOMY, PURPOSE
3. PICK THE RIGHT PROCESS
BALANCE DISCOVERY VS DELIVERY @BFGMARTIN
LEADERS
@BFGMARTIN
AS MANAGERS
OUR JOB
IS TO GET
OUT OF THE WAY
1. START SMALL, SHOW DON’T TELL
CHANGE HOW YOU WORK BEFORE YOU CHANGE THE COMPANY
2. PULL IN OTHER TEAM MEMBERS
PULL IN COUNTERPARTS AND THEY WILL RETURN THE FAVOUR
3. ALIGN YOUR GOALS
PUSH FOR ALIGNMENT WITH CUSTOMERS @BFGMARTIN
TEAM MEMBERS
@BFGMARTIN
AS PART OF A TEAM
OUR JOB
IS TO GET
IN THE WAY
TEAMS FOCUS ON
CUSTOMERS
@BFGMARTIN
LEADERS FOCUS
ON CULTURE
@BFGMARTIN
WE ALL OWN THE
PRODUCT
@BFGMARTIN
WE ARE ALL
PRODUCT
MANAGERS
@BFGMARTIN
SOFTWARE IS
EATING THE WORLD
@BFGMARTIN
WE’RE WRITING THE MENU
THANK YOU!
FOLLOW ME ON @BFGMARTIN
GET THE BOOK AT PRODUCTLEADERSHIPBOOK.COM
READ MORE AT MINDTHEPRODUCT.COM
“If you build products, you need this book.”
DES TRAYNOR, CO-FOUNDER of INTERCOM
“invaluable for leveling up your execution”
RYAN FREITAS, FACEBOOK
“the leadership guide I never had"
KEN NORTON, GOOGLE VENTURES

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