3. Solve the Puzzle: DMAIC
Defi
D Mea
M Anal
A Impr
I Con
C
ne sure yze ove trol
Determine data type
Recognize Problem Graphical Analysis Idea Generation
Define Team Data Collection Plan
RCA Innovative Solution
Define CustomerCollect Data Cause & Effect TRIZ
Define Defect Detailed Process Process Capability Lean Tools
CTQ Map Sigma Level Solution Selection
Team Charter Revisit Problem Control Chart “TO BE” process map
Statement
Problem Statement Correlation- Pilot
High Level Process Regression Validate Improvement
Map y=f(x) FMEA
Value Stream Select Vital Few (Xs)
Mapping MSA
SIPOC
6. Variation Explained
Common Cause Variation Special Cause Variation
Mean
Target
1 2 3 4 5 6 7
Archer Throwing Arrows
7. Variation Explained
Common Cause Variation Special Cause Variation
Normal, System
Abnormal, Outlier, Assignable Cause
Cause, Random, Inherited
• Present in EVERY process • Extra-ordinary occurrence
• Process is said to be „in control‟ if it • Process is said to be „out of control‟ if
exhibits only common cause variation it exhibits special cause variation
• The process is stable and predictable • The process is unstable
• Sources: People • Source: factors that were not part of
, Materials, Methods, Measurement & the process‟ design (unplanned
Environment. factors)
• It‟s effect is minimal • In most cases can be eliminated
Various ethnic groupRespiratory rateDifferent educational background with different approaches to the same disease; State of ArtGlucose in blood (normal)
