This document provides an overview of Quint Wellington Redwood, an independent management consulting and education group founded in 1992 with over 200 consultants globally. It focuses on organizational IT management challenges across 5 consulting practices and 1 education practice. The document outlines Quint's global coverage, client examples across industries, and their approach of "Daring to Challenge" which emphasizes objective and measurable improvements. It also summarizes Quint's consulting services and provides examples of client references in various industries.

1. Quint Wellington Redwood
Dare to Challenge

2. Introduction
 Independent Management Consulting & Education Group
 Founded in 1992
 > 200 consultants globally
 Servicing global & local clients operating in more than 49 countries and across all
continents
 Focusing on organizational IT-management challenges across 5 consulting
practices and 1 education practice
 Extensive knowledge and insight into the IT and Sourcing marketplace
gained through continual market research and well-established
relationships with partners (i.e. APMG, ISACA, IAOP) and service providers.
 Proven IP, methodologies and tools. Recognized ‘Thought Leader’ in the
industry.
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3. Global Coverage
Oslo
Amsterdam
Brussels
Paris
New York Milan
Madrid Rome Athens
Tokyo
San Diego Miami Riaad Mumbai Hong Kong
Dubai Bangalore
Singapore
Kuala Lumpur
Sao Paulo
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4. Client Examples – Cross Industries
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5. Our way of working: “Dare to challenge”
 Approach
 Objective and independent
 Measurable, fact based, result- oriented way of improving IT delivery, aligned
with business objectives
 Radically improves IT Organization capabilities in a short time with easily and
unambiguous measurable results.
 Regular reviews – Performance against Quint Quality Processes and Market
standards
 Co-operative, inclusive delivery to leave knowledge and experience behind
 Committed to delivering results
 Value for money  70% value based contracting
 Flexible commercial models e.g. risk/reward and success fee incentive
mechanisms
 Hard commitment to savings / business cases / quality improvements
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6. Quint Consulting Services
Trade,
Retail &
Government Finance Transport & Utilities Telco
Services
Industry
Business Architecture & Sourcing & Sourcing & IT IT Performance
Information Innovation Benchmarking Governance & Quality
Management
•Strategy •Strategy •Strategy •Strategy
•Strategy •Assessment •Deal making •Assessment •Assessment
•Design •Second opinion •Contracting •Design •Design
•Improvement •Application •Transition •Improvement •Improvement
•Audit Rationalization •Mediation •Co-sourcing •Audit
•Benchmarking
Business Domain Alignment Domain IT Domain sredlohekats htiw noitacinummoC YLKEEW-IB
lortnoC
Strategy & Control decnavdA
Business Plan IT Planning Architecture Sourcing Delivery Plan stluseR & slaoG de zilaeR draobhsaD YLKEEW-IB
Finance Security Compliance
tnemev orpmI ecnamr ofreP
I I - kee W
stnempoleved erutuf
noitacinummoC lanretnI
egnahC fo tnemegana M
Innovation
Change fo noitapicitna evorpmI
sessecorP LI TI
Process Requirement Project Acceptance Design TI dna ssenisuB
YLKEEW-IB
pihsnoitaler evorpmI
Build
Business
tekra M ot emi T evorpmI
Demand Supply Test
IT
TI ot eud sruoh
Information Project Portfolio Procurement noitcudorp tsol ecudeR
Business Case Contract noitaraperP
CO M
Service Portfolio Cost
Functionality Service stluseR & slaoG
YLRE TRAUQ
Service Request Performance
Delivery pU-tratS
tcejorP
ygetartS ecivreS
Run
Support Operation NOI TUCEXE TNE TNOC ELCYC NOI TCA
6

7. Quint Academy Services
Open In house E-Learning Licensing of
Enrolment Training Materials
7

8. Dare to challenge
w w w . q u i n t g r o u p . Com
Arno IJmker
a.ijmker@quintgroup.com
+31631013822
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9. Quint Reference Cases per Industry

10. Client References in Government
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11. Client References in Finance
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12. Client References in Trade, Transport & Industry
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13. Client References in Utilities
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14. Client References in Retail & Services
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15. Client References in Telco Market
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16. Business Architecture & Sourcing & Sourcing & IT IT Performance
Information Innovation Benchmarking Governance & Quality
Management
•Strategy •Strategy •Strategy •Strategy
•Strategy •Assessment •Deal making •Assessment •Assessment
•Design •Second opinion •Contracting •Design •Design
•Improvement •Application •Transition •Improvement •Improvement
•Audit Rationalization •Mediation •Co-sourcing •Audit
•Benchmarking
Business Domain Alignment Domain IT Domain sredlohekats htiw noitacinummoC YLKEEW-IB
lortnoC
Strategy & Control decnavdA
Business Plan IT Planning Architecture Sourcing Delivery Plan stluseR & slaoG de zilaeR draobhsaD YLKEEW-IB
Finance Security Compliance
tnemev orpmI ecnamr ofreP
I I - kee W
stnempoleved erutuf
noitacinummoC lanretnI
egnahC fo tnemegana M
Innovation
Change fo noitapicitna evorpmI
sessecorP LI TI
Process Requirement Project Acceptance Design TI dna ssenisuB
YLKEEW-IB
pihsnoitaler evorpmI
Build
Business
tekra M ot emi T evorpmI
Demand Supply Test
IT
TI ot eud sruoh
Information Project Portfolio Procurement noitcudorp tsol ecudeR
Business Case Contract noitaraperP
CO M
Service Portfolio Cost
Functionality Service stluseR & slaoG
YLRE TRAUQ
Service Request Performance
Delivery pU-tratS
tcejorP
ygetartS ecivreS
Run
Support Operation NOI TUCEXE TNE TNOC ELCYC NOI TCA
Quint Best Practices

17. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Business Information Management
Business Information Management ensures alignment between the
goals of the business and the IT plans, projects and services. It
provides the business organization with the insights needed to
maximize IT Value.
The Business Information Management Services result in:
 Business Information Plans to ensure the linkage of business and IT plans
and on aligning IT operations with enterprise operations
 The organizational design (process, people and policies) to govern IT
services and IT Change.
 a Project Portfolio that maximizes on delivering business value.
 a IT Value chain that delivers the values needed for the business based on
LEAN IT principles.
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18. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Business Information Management Framework
Deze plaat
moet in
andere stijl
BIM worden
opgemaakt
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19. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Business Information Planning
Strategy & Governance
• Mission /Vision – what are the challenges?
• Core Competences
• Policies & Organizational design principles
Products & Services Processes
Product delivery
Business processes
PMC
channels
Organization ICT
Information systems
Organizational model
Delivery of Projects
projects
strategic
importance
project risk
time
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20. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Project Portfolio Definition & Portfolio Delivery
Portfoliomanagement
Business Demand
Business Demand ITIT Supply
Supply
Catagorise Benefits
Define Management
criteria Identify Financial
Management
Analyse Management
Control
Plan Stakeholder
Management
Prioritise Resource Risk
Management Management
Balance Organisational
Governance
Portfolio Definition
Business Demand Portfolio Delivery
IT Supply
Are we doing the right projects? Are we doing projects the right way?
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21. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Architecture & Innovation
Architecture and Innovation ensures consistency between the various
business domains and IT domains. It provides the organization with
the insights what IT should look like to support the business strategy
for both long and short term.
The Architecture & Innovation Services result in:
 Insights in the actual ICT infrastructure maturity level and initiatives
(business case included) to improve the business processes and underlying
ICT capabilities
 With a focus on efficiency, cost reduction and adoption of the new
functionality by the users within the organization.
 Guidance in the decision-making process regarding various IT topics such as
IT Sourcing and Cloud Computing, IT Innovation and independent advice in
product and services comparisons.
 Helping organizations to improve their architecture organization and
processes for optimal business value.
 Will lead to a user friendly controlled and well managed ICT environment.
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22. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Quint Integral Assessment TM
Analysis of current and future direction
of the organization. This involves aspects
Analysis of the people. such as services, delivery (people,
It is analyzed in how far the resources, etc. related to customers and
organization has the necessary measurability of the strategic objectives
skills or, behavior and attitude to addressed.
Strategy
realize/implement the strategic Finance
Strategy
Strategy
objectives. Value Propositions
Value Propositions
Components
:
Components
:
Service, price,
Service, price,
customer (group), time
customer (group), time
Measurement
System
Delivery Mechanism
Delivery Mechanism
Components:
Components :
People, processes,
People, processes,
resources
resources
Financial, HR,
Process
Customer Alignment
Customer Alignment
Organization People Processes
KPIs
Tijd
Geld
Analysis of work processes
that are necessary to provide
the strategy named services.
This covers aspects such as
presence, maturity and
Architecture performance.
Analysis of the organization
and how it is managed.
E.g. examine how the division
of responsibilities leads to the Analysis of Architecture and basic IT
desired result, and based on infrastructure, communication and
what facts is being managed. collaboration infrastructure and
application platform infrastructure.
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23. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Workplace Analysis Methodology
Workplace of the Future Analysis
Based on scenarios and business process analysis
clarifies what workplace facilities for customers are
functional and technical deployable
Based on the Personal analysis shows what the
different types of employees 'funds' need to do their
work more effectively / efficiently perform
Quint Architecture Reference Model©
Quint Architecture Reference Model ©
The Quint Architecture Reference Model ensures
consistency in the various ICT components and shows
the logical construction of infrastructure,
applications, information and business processes.
For Huntsman it is important that the new
workplace environment fits into the vision towards
future, and following the already existing ICT
components.
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24. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Quint Maturity Assessment Model©
 The Quint Maturity Assessment Model ©
provides a proven framework for examining AS-IS
and TO-BE situations in the field of IT
infrastructure components.
 Parts of the analysis focused on the maturity of
the existing workstation, server and device
management, the establishment of
communication and collaboration and availability
components of the application development
platform
The Quint Innovation Methodology©
 Innovation is the conversion of knowledge and
ideas into new or improved products, processes,
or services to gain a competitive advantage.
 Businesses today have no shortage of ideas;
rather, they lack the ability to determine their
value in a systematic, timely, and cost-effective
way. The Quint Innovation Process (QIM) helps
companies encourage people to share their ideas,
rate them, and make critical decisions about their
associated risks, benefits, and strategic value.
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25. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Sourcing & Benchmarking
Outsourcing is a long-term, result-oriented business relationship with a specialized
external services provider; this involves contracting, sub-contracting, or
'externalizing' non-core activities to free up cash, personnel, time, and facilities for
activities where the firm holds competitive advantage.
 Quint’s Sourcing & Benchmarking services result in:
 A clear view on current sourcing capabilities using the Six Aspects Model,
understanding current status quo and business context
 Understanding and identifying the internal and external forces pressuring on a
organization, resulting in a clear defined sourcing strategy
 A result oriented and phased approach using the Sourcing Phase Model
 Insight in current cost, benchmarked against market developments and peers
 Resulting in cost-effective and optimized (out)sourcing service
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26. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Sourcing Assessment and Strategy
HRM
 The Quint Six Aspects Model© provides a proven
framework for examining AS-IS and TO-BE situations in the
Achitecture Services field of Sourcing.
Governance  Parts of the analysis focuses on the maturity of the existing
organization, the establishment of communication and
collaboration and availability of components of a sourcing
Finance Legal strategy.
 The Quint Sourcing Strategy Model© provides a proven
framework for developing a sourcing strategy.
 The model assists organizations in setting their long term
strategy for sourcing, whether this applies to insourcing,
outsourcing or a different kind of organizational solution
(like a shared service center).
 It gives attention to the why, what, who and how of soucing
decisions.
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27. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Phased approach and benchmarking
 The Quint Sourcing Phase Model© provides a proven
approach for executing the life cycle of a sourcing project.
 Following the steps of the Phase Model guarantees a
structured approach which encompasses all aspects to
come to a thorough sourcing decision and selection of (a)
external service provider(s).
 The Phase model is well aligned with Sourcing Governance
aspects as it will establish a well-equipped organization to
manage the outsourced services
 The Quint Benchmark Model© and the Quint eQuivalent
proposition provide insight in the costs of current services
in comparison with peer organizations or vendor offerings.
 Benchmarking is thorough investigation on a periodical
basis of an organizations costs, in comparison with peers in
the market. It shows areas of improvement and cost saving.
It is also executed to check on vendor pricing and to
renegotiate current contracts.
 eQuivalent provides the customer with on-line web-based
insight in its own current costs in comparison with peers
and vendors.
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28. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
eSCM-CL Framework
 The worldwide adopted eSCM framework is one of the frameworks Quint
uses to advise on sourcing competence centers at its clients. In that case
focus is on the client side of the model (eSCM-CL).
 In order to align with external service providers (who use the eSCM-SP
model) Quint assists in using its best practices, templates and models to
optimally empower a sourcing competence center for its task.
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29. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Sourcing Governance is about ensuring
Business Performance
Sourcing Governance ensures that
the Business receives the appropriate services
as agreed (on time, at agreed quality and at the right price)
by leveraging the full potential of internal and external suppliers.
The Quint Sourcing Governance Services result in:
 A Governance Organization that guarantees that the required Services
are delivered to the Business in conformance with agreements.
 With a focus on achievement of the Sourcing Business Case.
 That can be implemented either in a Managed or Co-Sourced way.
 And will be contracted in a Performance-based Scheme.
 Our involvement will make sure that the Sourcing Governance Organization
will be staffed with the right employees with the necessary competencies.
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30. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Framework for Design and Implementation of
Sourcing Governance
Business Domain Alignment Domain IT Domain
Strategy & Control
Business Plan IT Planning Architecture Sourcing Delivery Plan
Finance Security Compliance
Innovation
Process Requirement Project Acceptance Design
Build
Business
Demand Supply Test
IT
Information Project Portfolio Procurement
Business Case Contract
Service Portfolio Cost
Functionality Service
Service Request Performance
Delivery
Run
Support Operation
We are proud that our Sourcing Governance Framework is recognized as
the market standard for Sourcing Governance
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31. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Accelerated Value Delivery by using the
Sourcing Governance Framework
 Reference on organization, positioning and processes
 Design and implementation guide (best practices ‘of the shelf’)
 Focus at the actual design and implementation
(organizational readiness in stead of writing documents)
Business Domain Alignment Domain IT Domain Per focus area:
Strategy & Control
Business Plan IT Planning Architecture Sourcing Delivery Plan
•Targets/ KPI’s
Finance Security Compliance •Processes
Innovation •Role descriptions
Process Requirement Project Acceptance Design
Build •Function profiles
Business
Demand Supply Test
•Competencies
IT
Information Project Portfolio Procurement
Business Case Contract •Best practices
Service Portfolio Cost
Functionality Service •Maturity Levels
Service Request Performance
Delivery
Run
Support Operation
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32. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Focus on the end-to-end Service Integration
Business Domain Alignment Domain IT Domain
Strategy & Control
Business Plan IT Planning Architecture Sourcing Delivery Plan
Finance Security
Projects Compliance
Innovation
Process Requirement Project Acceptance Design
Specials Build
Business
Demand Supply Test
IT
Information Project Portfolio Procurement
Business Case Contract
Standard Requests (Service Catalogue)
Service Portfolio Cost
Functionality Service
Service Request Performance
Delivery
Generic Services (SLA)
Run
Support Operation
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33. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Quint offers end-to-end Performance
Management for Service Integration
 Quint co-developed a specific Service Integration dashboard for
 E-2-E User Satisfaction Management
 E-2-E Performance Management
 Contract, Performance & Portfolio Management
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34. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Quint IT Performance & Quality
IT Performance Management – the ability to achieve goals within IT - is
about delivering excellent IT services through
excellent service delivery to end-user communities
The Quint IT performance & Quality Services result in:
 A unified way of working in IT delivery, in compliance with market
standards such as CobiT, ITIL, ISO and IPW©
 Optimal leverage on IT delivery: highest possible Quality of IT services to
the business (contribution) against the lowest possible cost of IT delivery
(performance)
 A fact based IT management system: KPI dashboards, analysis
instruments and consistency in the way of measuring, way of working
and way of steering the organization to success
 Leadership and empowered of personnel to drive success of the IT
organization
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35. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Our customers have different needs…
“We need to prove to our “Our customers are
“Our customers are
customers that we comply dissatisfied with our
dissatisfied with our
to market standards like contribution to the
performance.
ITIL, IPW, ISO20000” organization ”
IT Compliance IT Performance Lean IT
improvement
…for which we have tailored propositions

36. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Key Elements of our approach
 Focus on creation of a consistent IT organization in which the way of measuring
(Value Drivers, KPIs and time usage ), the way of managing (and rewarding) people
and the way of working (existing processes and the Bi-weekly Improvement Cycle)
are consistent and supported by an infrastructure that provides relevant and factual
information
 Quint provides and implements tools and best practice, and drives the change
 Quint leads by example, and develops and challenges the organization’s
leadership and delivery capability ( come, help and leave)
 Quint anchors above aspects into the organization through Dashboard tooling
(measuring), Motivation (steering), Processes (working) and training (capability)
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37. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Quint frameworks and best practices
Lean IT Performance Based Implementation
Consistency triangle Management of Change
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38. Information Architecture & Sourcing & Sourcing & IT IT Performance
Management Innovation Benchmarking Governance & Quality
Return on Investment (examples)
• 90% reduction of negative effect of incidents on the
Healthcare healthcare process
• 40% reduction in time to implement changes
institution • 15% reduction of IT cost
• Customer satisfaction increased to 8,5 (out of 10)
• Unified way of working in all global IT sites
Global Industrial • 95% reduction of negative effect of incidents on the
primary process
company • 15% reduction in cost of resolving incidents
• 35% reduction in time to implement changes
• Increased customer and employee satisfaction
• 30% productivity increase (labor hour reduction)
IT Service Provider achieved in 6 months while maintaining contracted
Service Levels with clients
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