The document discusses five ways to perform user research in an enterprise before talking to users: 1) learn the domain by researching concepts, language and processes, 2) research adjacent domains to understand related tools and workflows, 3) analyze job descriptions to understand user tasks, 4) research existing patterns and interfaces to identify common designs, and 5) use available internal data like support tickets and usage analytics to identify user needs and pain points. The goal is to understand users thoroughly before engaging them directly through methods like interviews.
14. @usabilitycounts #iac19
Language is a system that
consists of the development,
acquisition, maintenance and
use of complex systems of
communication.”
Wikipedia
“
15. @usabilitycounts #iac19
Inputs
Research the domain
Buy a domain dictionary
Buy Microsoft Manual of Style
Inputs & Outputs
Outputs
Content Style Guide
User Scenarios
User Journeys
22. @usabilitycounts #iac19
Inputs
Understand other domains
Screen shots of other applications
Talk to five people
Inputs & Outputs
Outputs
Comparative Analysis
Screenshot Inventories
User Journeys
29. @usabilitycounts #iac19
Inputs
Get lists of your users
Research external sources
Construct affinity diagrams
Inputs & Outputs
Outputs
Actors + Personas
User Scenarios
User Journeys