Learning Solutions 2011 #LS2011 presentation on Learner Experience Design. Address what instructional design can learn from Ux (User Experience Design).
3. Let me tell you a story
It was 1993, and I had a job training customer
service reps for a financial services company…
4. It was not a great job…
The reps had a hard job –
they got yelled at a lot
(not really smiling happy
reps)
How long it took for them to get really
proficient = 6 months
How long it took before they got burned out
and looked for another job = 6 months
5. This was a big part
of the reason…
IBM AS/400
7 different systems
(accounting , credit, collections, etc)
7. Knowledge in the Head vs.
Knowledge in the World
- Donald Norman
Requires memory or cognitive Knowledge is embedded in the
processing interface
8. All of the sudden, I’m a GUI (Graphical
User Interface) Designer…
Item 1
or Item 2
Item 3
Item 4
or
or
I wanted rules…
9. So I went looking:
• Chromostereoposis
Putting things that are blue
next to things that are red
Messes with your depth perception.
Weird, huh? And different people
react differently to this.
10. So I went looking:
• Fitts’ Law: The time to acquire a target is a Click
function of the distance to and size of the target
Click
11. So I went looking:
• 5 +/- 2
• Grouping Like items
23. Pyramid:
http://www.slideshar
e.net/stephenpa/cre
ating-pleasurable-
interfaces-getting-
from-tasks-to-
experiences
Stephen Anderson www.poetpainter.com
24. What is the purpose of good user
interface design?
Makes a system
usable
Allows the user to
complete their task(s) Keeping the user from
getting frustrated
Makes the interface
invisible
Reducing extraneous
cognitive load
25. Interface design to reduce cogntive
load
If it’s in the “How
to use this
Intrinsic Cognitive training” It’s
Load probably
Extraneous
Cognitive Load
Germane
Cognitive Load
Extraneous
Cognitive Load
26. What is the purpose of good user
interface design?
Makes a system
usable
Allows the user to
complete their task(s) Keeping the user from
getting frustrated
Makes the interface
invisible
Makes the user feel that
they are in control…
27. Makes the user feel in control…
My mother almost never feels in
control online, except for a few sites >
28. We have control issues:
The next button will
become available
after the audio plays
completely
Available
30. Answer 2: It’s putting the learner in
the center
Can people use it?
Is it about the learner?
31. What’s the center?
Content? The Learner?
Specifically, is it
about the
learner’s
behavior?
32. What’s at the center?
Cathy Moore e-Learning Blueprint - http://www.elearningblueprint.com
33. Answer 3: It’s the whole context
Can people use it?
Is it about the learner?
Does it change behavior?
34. Pyramid:
http://www.slideshar
e.net/stephenpa/cre
ating-pleasurable-
interfaces-getting-
from-tasks-to-
experiences
Does it
change
behavior?
Stephen Anderson www.poetpainter.com
51. Design Tools Persona: Alice
Persona Age: 32
Job Function: Business
Development Analyst
Description: Alice has been with the company for 3
years, and started as a tester in the quality assurance
department.
She spends her work time requesting and reviewing
research reports, interviewing stakeholders and end
users and creating software specs.
She is focused, goal-oriented within a strong
leadership role. One of her concerns is maintaining
quality across all output of programs.
She is connected via a T1 connection at work and
cable modem at home. She also uses her smart
phone extensively
.
She is most likely to be heard saying: “Can you be
more specific?”
54. What User Testing isn’t:
• Focus Groups
• Stakeholder Reviews
• Sending out the link for feedback
• Bug Testing
55. Process for User Testing
1 2 3 4 5
Recruit Users Create a Watch Record the Make design
script and test people use results recommenda
plan your e- tions
Learning
71. Answer 3: It’s the whole context
Can people use it?
Is it about the learner?
Does it change behavior?
72. Pyramid:
http://www.slideshar
e.net/stephenpa/cre
ating-pleasurable-
interfaces-getting-
from-tasks-to-
experiences
Does it
change
behavior?
Stephen Anderson www.poetpainter.com