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Dr Usman Zafar | CEO | DUC Consulting International
Organization Talent Management Smart Strategies
GCC Perspective
The global downturn has had
an impact on the type of
leadership required to
achieve success in the
Middle-East….
01
What do the best
leaders do?
They have
a strategic
outlook and
share this vision
01
They give
their employees
autonomy and
responsibility
02
They
recognise and
reward good
performance
03
The Best Leaders Share
Some Common Features
02
Standing Out
Standing out – today and tomorrow
For the past ten years the Middle East, in particular the Gulf states, have
experienced unprecedented economic growth
§  There is now more realism about the kind of growth the region needs,
and how it should best go about achieving it
§  Drive for exponential growth has led to over-expansion, particularly in
real estate, and rulers and advisors are now scrutinising the money-
making potential of projects far more closely
§  New, more considered approach to growth calls for different sets of
behaviors and leadership styles, characterised by more analysis,
caution and professionalism
§  But this is not the only argument for building stronger leadership
§  Middle Eastern companies are increasingly important players on the
world stage
The challenges leaders face
Fast paced growth in the last decade has accelerated young leaders
up the corporate ladder
§  The relatively young populations from GCC countries are increasingly
entering the workforce
§  The average age of GCC nationals in the workforce is generally lower
than mature markets at the professional and mid management levels.
As an example:
Professional/ mid mgt
31
Senior management jobs
Supervisory
Clerical/ admin
39
47
32
38
40
44
47
Average age GCC
nationals
Average age UK
workforce
Source: Hay Group data
How well equipped are they
to drive the kind of
performance from their
diverse teams that will lead
to long-term sustainable
success?
Which types of leaders stand
out in the Middle East?
03
Source: Hay Group data
Hay Group Findings
Hay Group studied 733 respondents from
the business community for different
countries in the Middle East.
They looked at the impact of leadership
behaviours on performance The sample
included a large range of industries,
including real estate, telecommunications, oil
and gas, financial services, pharmaceuticals
and manufacturing
The best leaders in the
Middle East Think strategically,
provide clarity and set high
standards
They are
also clear about where
performance can be improved
and set achievable targets
for their people
The best leaders in the
Middle East also
Delegate responsibility and give their
people autonomy
In high-performing cultures, where
leaders delegate more
responsibility and provide
more autonomy, employees
are comfortable with much
higher levels of responsibility
And the best leaders in the
Middle East
Create a rewarding and engaging
environment
Employees want to be managed differently.
They would like managers to create a more
rewarding climate for those that performed
well in more difficult times
A key message to leaders in
the Middle East today is
Give us more responsibility
Where employees lack
authority and empowerment,
not only is leadership
potential suppressed, but
innovation is unlikely to thrive
either
Giving authority and
empowerment, together
with development support, is
a key driver of engagement,
and will help develop
leaders for tomorrow
Leaders of tomorrow
will need to create
environments that
inspire their people
today!
18
Active Learning &
Coaching
A Key Towards
Organizational Talent
Management !
Research on business coaching
Business Coaching results in 88%
increase in work productivity, compared to
just 22% for typical managerial training.
--Harvard Business Review 2016
Today’s organization’s challenges
Challenge 1
Challenge 2
Challenge 4
Lasting and tangible learning?
Accelerating experience maturity?
Sustainable competitive advantage?
Training Traditional Approach
One Month
Before During After
Knowledge / Performance
Training alone does not increase performance
q  Challenge in applying new
concept to an old
environment
Observation Conceptualization Application
DuringBefore After
Measurement and accountability
Knowledge / Performance
ROI
Experiential Training & Coaching Approach
q  Knowledge / performance line
moves before participation
q  Impact after seminar through on-
the job experimentation
Integrated Organizational Learning
Deliver
Measure
Assess
•  Analyze
Capacity and
strength and
weakness.
•  Define Specific
Scenario
•  Tailor Active
Learning
•  Integrate
Scenario
•  Measure
Learning
Impact
•  Perform on the
job coaching
•  Re-enforce
concept.
Leadership Coaching Solution
§  Setup a periodical
review
§  Setup a self-managed
tools
Assess
Compare
Coach
§  Compare stakeholder’s evaluation
§  Develop mission and plan
§  Coach “blind-spot”
§  Offer specialized seminars
Collect 360 feedback:
§  Strength & Weakness
§  Emotional Intelligence
§  Leadership quality
Transform
Knowledge Management
The secret behind training
	
“You can tell people what they need to know very fast.
But they will forget what you tell them even faster.
People are more likely to understand what they figure
out for themselves than what you figure out for them.”
	 	 	 	 	—Mel	Silberman
Dr Usman Zafar
CEO DUC Consulting International
Board Advisor imex Systems Canada
Board Advisor cloudBuy UK
Email:usman@duconsulting.com
Cell: +971556348894
usman@duconsulting.com
www.duconsulting.com
www.usmanzafar.com
Thank you very much for your attention!

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GCC Leadership & Organization Talent Management Smart Strategies

  • 1. Dr Usman Zafar | CEO | DUC Consulting International Organization Talent Management Smart Strategies GCC Perspective
  • 2. The global downturn has had an impact on the type of leadership required to achieve success in the Middle-East….
  • 3. 01 What do the best leaders do?
  • 4. They have a strategic outlook and share this vision 01 They give their employees autonomy and responsibility 02 They recognise and reward good performance 03 The Best Leaders Share Some Common Features
  • 6. Standing out – today and tomorrow For the past ten years the Middle East, in particular the Gulf states, have experienced unprecedented economic growth §  There is now more realism about the kind of growth the region needs, and how it should best go about achieving it §  Drive for exponential growth has led to over-expansion, particularly in real estate, and rulers and advisors are now scrutinising the money- making potential of projects far more closely §  New, more considered approach to growth calls for different sets of behaviors and leadership styles, characterised by more analysis, caution and professionalism §  But this is not the only argument for building stronger leadership §  Middle Eastern companies are increasingly important players on the world stage
  • 7. The challenges leaders face Fast paced growth in the last decade has accelerated young leaders up the corporate ladder §  The relatively young populations from GCC countries are increasingly entering the workforce §  The average age of GCC nationals in the workforce is generally lower than mature markets at the professional and mid management levels. As an example: Professional/ mid mgt 31 Senior management jobs Supervisory Clerical/ admin 39 47 32 38 40 44 47 Average age GCC nationals Average age UK workforce Source: Hay Group data
  • 8. How well equipped are they to drive the kind of performance from their diverse teams that will lead to long-term sustainable success?
  • 9. Which types of leaders stand out in the Middle East? 03
  • 10. Source: Hay Group data Hay Group Findings Hay Group studied 733 respondents from the business community for different countries in the Middle East. They looked at the impact of leadership behaviours on performance The sample included a large range of industries, including real estate, telecommunications, oil and gas, financial services, pharmaceuticals and manufacturing
  • 11. The best leaders in the Middle East Think strategically, provide clarity and set high standards They are also clear about where performance can be improved and set achievable targets for their people
  • 12. The best leaders in the Middle East also Delegate responsibility and give their people autonomy In high-performing cultures, where leaders delegate more responsibility and provide more autonomy, employees are comfortable with much higher levels of responsibility
  • 13. And the best leaders in the Middle East Create a rewarding and engaging environment Employees want to be managed differently. They would like managers to create a more rewarding climate for those that performed well in more difficult times
  • 14. A key message to leaders in the Middle East today is Give us more responsibility
  • 15. Where employees lack authority and empowerment, not only is leadership potential suppressed, but innovation is unlikely to thrive either
  • 16. Giving authority and empowerment, together with development support, is a key driver of engagement, and will help develop leaders for tomorrow
  • 17. Leaders of tomorrow will need to create environments that inspire their people today!
  • 18. 18 Active Learning & Coaching A Key Towards Organizational Talent Management !
  • 19. Research on business coaching Business Coaching results in 88% increase in work productivity, compared to just 22% for typical managerial training. --Harvard Business Review 2016
  • 20. Today’s organization’s challenges Challenge 1 Challenge 2 Challenge 4 Lasting and tangible learning? Accelerating experience maturity? Sustainable competitive advantage?
  • 21. Training Traditional Approach One Month Before During After Knowledge / Performance Training alone does not increase performance q  Challenge in applying new concept to an old environment Observation Conceptualization Application DuringBefore After Measurement and accountability Knowledge / Performance ROI Experiential Training & Coaching Approach q  Knowledge / performance line moves before participation q  Impact after seminar through on- the job experimentation
  • 22. Integrated Organizational Learning Deliver Measure Assess •  Analyze Capacity and strength and weakness. •  Define Specific Scenario •  Tailor Active Learning •  Integrate Scenario •  Measure Learning Impact •  Perform on the job coaching •  Re-enforce concept.
  • 23. Leadership Coaching Solution §  Setup a periodical review §  Setup a self-managed tools Assess Compare Coach §  Compare stakeholder’s evaluation §  Develop mission and plan §  Coach “blind-spot” §  Offer specialized seminars Collect 360 feedback: §  Strength & Weakness §  Emotional Intelligence §  Leadership quality Transform
  • 25. The secret behind training “You can tell people what they need to know very fast. But they will forget what you tell them even faster. People are more likely to understand what they figure out for themselves than what you figure out for them.” —Mel Silberman
  • 26.
  • 27. Dr Usman Zafar CEO DUC Consulting International Board Advisor imex Systems Canada Board Advisor cloudBuy UK Email:usman@duconsulting.com Cell: +971556348894 usman@duconsulting.com www.duconsulting.com www.usmanzafar.com Thank you very much for your attention!