Lotus Lee

San Francisco Bay Area United States

Experience Design Researcher

Education

 Evangelize Intuit's Design for Delight approach as an Innovation Catalyst  Synthesize various design research data and activities  Bridge the relationship between quantitative and qualitative research  Provide insights and design research recommendations and opportunities  Coordinate with cross-functional teams to align business objectives with the customer's user experience and goals.  Identify behavioral usage patterns to develop, inform and refine XD archetypes.  Journey map customer, end-user and stakeholder experiences and identify their pain points.  Participate in weekly heuristic evaluations with the XD team.  Collaborate with Intuit’s recruiting...