41. â the more you engage with
customers the clearer things become
and the easier it is to determine what
you should be doingâ
John Russell, President, Harley-Davidson Europe
48. âin every single
industry
there is now
overcapacity
of production and
lack of capacity
in terms of peopleâ
sir martin sorrell, chief executive WPP
75. âexecutives say that the way
their organisations interact
with customers will be the
greatest challenge in their
operations between
now and 2010â
Economist Intelligence Unit â Business 2010