The project undertaken is recruitment & selection process at Tata Teleservices Ltd.(Tata DOCOMO) & measure the effectiveness of recruitment process.

1. Recruitment & Selection process at Tata Teleservices & measure its effectiveness. Presented By: Vallari Sharma 09PR001013B039

2. Agenda Products of Tata Teleservices Ltd. Company profile – Tata DOCOMO Organizational chart of Tata DOCOMO Hierarchy Pyramid of Tata DOCOMO Project Objectives Analysis & Interpretation of Data Findings Learning's Recommendations

3. The Guman 1, Amrapali circle, VaishaliNagar, Jaipur - 302021

4. Products of Tata Teleservices Ltd.

5. Company profile – Tata DOCOMO Tata Group’s strategic alliance with Japanese telecom major NTT DOCOMO in November 2008 Business & technology cooperation committee . NTT DOCOMO has 50% market share in Japan Global leader in value added services

6. Organizational Chart of Tata DOCOMO

7. Hierarchy Pyramid of Tata DOCOMO M2A M2 M3A M3 M4 M5 M6 M7 M8

8. Recruitment sources at TTSL Internal sources Internal Job postings CV databank Employee referral scheme Off role employees External sources Recruitment consultants Advertisements Job portals TTSL website

9. Project Objectives To study the complete recruitment & selection process at TTSL Study & analyze the recruitment season 2010 Find out the efficiencies of recruitment sources Measure effectiveness Help the company to make their process effective

10. Analysis & Interpretation of data

11. Table 1). Details for the recruitment season 2010

12. Efficiencies of recruitment Submittal efficiency = No. of candidates interviewed X 100 Total No. of candidates submitted Interview efficiency = No. of candidates receives offers X 100 No. of candidates interviewed Offer efficiency = No. of candidates accepting offer X 100 Total no. of offers

13. Result of Efficiencies

14. Sourcing efficiency analysis Table 2). Number of candidates hired from various recruitment sources

15. Table 3). Minimum work experience required for different management levels

16. Analysis on the basis of different management levels Table 4). Number of candidates hired at different management levels in recruitment 2010.

17. Referral fee under employee referral scheme Table 5).

18. Analysis on the basis of departments Table 6). Number of candidates hired In various departments in 2010.

20. Analysis on gender basis Table 7). Number of male & female candidates hired in 2010.

22. Other cost associated – referral amount.The cost for recruitment consultants – 8% of total CTC at M3 & below level 12% of total CTC at M3A & above level

23. Findings(Contd.) Measurement of effectiveness through Quality metrics: Submittal efficiency – 83.33% Interview efficiency – 10% Offer efficiency – 100% Sourcing efficiency analysis through quality metrics: 8% candidates hired through IJP 12% from CV database 4% from off role employees 76% through employee referral Higher level management – advertisement recruitment consultants.

24. Recommendations Interview efficiency is 10% < optimum i.e. 16%, it may be possible that recruiters are overly selective Offer efficiency is 100% perhaps they are giving too much salary External source of recruitment should be considered

25. Learning's Job Analysis Recruitment & selection policy of TTSL Verification of new employees Various metrics for measuring recruitment effectiveness Quality Metrics Cost Metrics

26. Learning's (Contd.) Extraction of CVs from Job Portals Throw a vacancy on job portals & internal sites

27. THANK YOU